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hi there am posting for a friend for some advice on how to deal with a complaint to sky. a friend of the family is disabled and lives in a very remote village as in there is only 1 shop (no paypoint facility) 1 post office, 1 pub etc.. you get the picture... anyway she has sky has had for over 9 years and never had any problems no late bills. no cut off etc.. anyway this month her paper bill arrived late on receiving paperbill she went straight to the post office and paid it as would normally do. ( she doesnt do banks as she doesnt trust them) however when she got up he next day sky had indeed cut her off.. on ringing them to ask why as bill had been paid she was told she'd have to wait until money had cleared their end even though the bill arrived late through royal mails fault/sky's fault she has always paid paper bill they were very unwilling to help her... speed up 5 days and magically sky phone her back and say oh we've received your payment but we are still NOT reconnecting you.... you have to pay a furhter £40 to reconnect.. when she explained she doesn't have a bank account only a post office account.. she was told go and get one then.. one relative and several hours later £40 was paid.. reluctantly i might add.. she reconnected her sky.. and was once again demanded that she go get a bank account as they will only accept payments in that format once again it was explained no bank facilities where she is not that she trusts them anyway and only has a post office account which only allows for pension payments going in and you drawing them out... after much too-ing and fro-ing they said she must find a relative on a certain day every month and make a card payment using their card.. i wasn't aware in terms of sky (remember no contract as its on a month by month) that you had to have a bank account to have sky.. i also suggested she register as being disabled with their customer services team to allow them to know the struggle it can be when something goes wrong.. they were even ruder than the last lost... we tried to raise a complaint via normal telephone number and they REFUSED to take the call.. saying sorry try someone else.. surely sky cannot treat customers in this way?? i'm all for slapping a rather nasty letter on someone's desk but will it get answers?? any suggestions guys? much appreciated in advance