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About jazztheman

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  1. Thank you for your reply. The scanner is for personal use. I contacted Staples and as suspected they tried to "pass the buck" onto Brother stating that their warranty is only for 30 days. I will contact Staples again insisting that they are responsible for the repair or a replacement under the consumer rights act 2015. Hope to provide an update when Staples reply.
  2. I purchased a scanner from Staples online around 3 months ago and the scanner has developed a fault. The scanner is a Brother model and comes with a 12 month warranty. Who should I seek to get the scanner to be repaired or replaced, Staples the retailer or Brother the manufacturer?
  3. Yes, my letter was sent has a formal complaint and addressed to the Service Improvement Team.
  4. I have already raised a complaint which was at the same time when I give the company 14 days to sent out the forms.
  5. I am having a problem with one of my private works pension. I am due to retire next year and I have made a request to this pension company to send me the relevant forms so that I can transfer (pension pot) to another company which I have another pension with. They promised to send me the relevant forms within 15 days and I have not received anything. I contacted the company again who promised someone would contact me when someone was available, again no call back was received. At a last resort I sent a registered letter to the company requesting for the forms to be sent out within fourteen days, again nothing received. Any advice on what else I can do in this type of situation?
  6. The two pension companies are waiting for my decision on what to do with them. I will more than likely request to leave the both pots alone until I reach my state pension age and then take out an annuity.
  7. The Age UK information is available from here http://tinyurl.com/y38n39bx which is much easier to understand, although some of the information seems to conflict with other advisory organisations.
  8. Bit of an update, another private pension with another old company turned up this week with a pension pot value of around £10k the previous pension company had a pension pot of around £26k. Both companies have the option to do nothing and leave the pots alone until I reach my official state pension age in around 18 months time, which is the option I would prefer to do. Age UK and the Money Advice Service are stating that because I am below state pension age and not taking income from the pension pots the DWP does not have to be informed until I reach state pension age. Does this information seem correct? I don't want to break any DWP rules.
  9. It's not with an insurance company it's a works pension scheme.
  10. I am currently claiming Joint ESA (Support Group) for myself and my wife who is disabled, I am her carer. I am due for retirement in 18 months time, today I received a letter from a private pension from a company that I worked with a few years ago. The letter notified me that this private pension would start paying monthly payments of £80 per month from December 2019 when I am 65. Being on ESA I don't want to go onto Universal Credit if at all possible. Will this private pension trigger a change for Universal Credit to be applicable? What would be the situation if I deferred this private pension until my official retirement age of 66?
  11. I contacted the manufacturer again today and they have promised to send me a replacement power tool free of charge, which is great news. The retailer was "Power Tool Mate" and the manufacturer was "Ryobi"
  12. Thank you, on checking the retailers reply - "Unfortunately, we only offer a 30 days return policy, Please note you are covered by the manufacturer's directly for a years’ warranty." The manufacturer is not interested because they state the product should have been registered within 30 days of the purchase. I did register the product on purchase! Is the retailer still responsible I don't want all of the hassle trying to contact the manufacturer and for trying to work out a solution.
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