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Good morning, first of all this is the first time i’ve Used a forum so pardon my ignorance. I was a member at lifestyle fitness on Hagley road, Birmingham. I paid for a 12 months membership and only went twice. I cancelled my membership and received a “Sorry you’re leaving” email. Maybe a year later I rejoined. The building having changed Hands to “TheGymGroup”. I was paying by the month and I was using the gym. I got really fed up with the gym and the lack of equipment . I quit my membership through the members app. Again I received a “Sorry you’re leaving” email. That was maybe 4 months ago. My lifestyle membership i think ended sometime in 2016. I realised to my Horror last week that the Gymgroup are still taking my £18.99 a month! I have contacted them and they said because I no longer have the email, there is nothing they can do. To make matters worse, she said that my lifestyle membership was still running! Now i’m Terrified that they have also been charging me for 2 years without me realising! I don’t even know how to contact lifestyle as they no longer run the gym . I have now cancelled my direct debits, which I will do in the future. I feel such an idiot. I just trusted the companies were professional! I feel so upset and totally powerless. It’s such a mess and I don’t know what to do
Hi I need some advice. I signed up and it said payment will be taken in 20 days or so. I went to their gym once for 20 minutes, was really dissapointed at the equipment and decided to cancel after about 4-5 days. I cancelled through the site and it says to cancel direct debit. So I cancelled that in the bank web interface but the gym group is still logged in as if the membership wasn't cancelled. I even re logged and its still the same. My question is, did I do everything alright or will they still try and demand money from me? I mean I haven't paid anything yet at all and cancelled within 7 days. I just dont want them in 10 days to suddenly say 'Hey where is the direct debit you need to pay 35 quid.' Thanks