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Found 4 results

  1. Hi hope you can help, a week ago I paid a deposit of £370 towards an all inclusive holiday in Rhodes due to fly out 1st April. My boyfriend and I have split up and therefore won’t be wanting to go on the holiday together. Does anyone know where I stand in terms of payment of the rest of the holiday (due to be paid in full 25th March) or if I can get a refund of my deposit. Thanks
  2. I am after some help with fighting TELETEXT Holidays. Basically I purchased a holiday and nothing was as advertised on their website, it cost us a great deal more money to provide the essentials whilst on the holiday and pretty much ruined our experience. I have sent in complaints and attached my emails and theirs in an attachment to this. They seem to have come to the end of the line with their compensation offers of a measly just under £200 for a £2000 holiday. If someone would be so kind as to read the emails to see my chances and then direct me on my first steps to court proceedings I would be truly grateful. I can donate to the page also. Regards Complaints to Teletext Emails.pdf
  3. Hi guys, this is my very first post so don't bite please! I would be so grateful for some help regarding my family's dreadful holiday last year. Here goes, We booked a holiday for 2 adults 2 children to the Algarve for August 2014 to The Eden Resort (all inclusive). This was through Teletext Holidays. Everything was running smoothly until we landed in Portugal and our transfer took us to an entirely different Hotel (Clube Albufiera). This was at 1:00AM...after travelling the whole night with two children we just needed sleep. We spoke to the manager at Clube Albufiera who said that Eden overbooked us so we need to stay at the Clube for 4 nights, and a different hotel for 2 nights.....NOT IMPRESSED! But we had no choice! we were basically stranded in Portugal with 2 children and had received no prior notice that the Eden was overbooked! After 2 nights of staying at the Clube, I could not get hold of Teletext etc but received an email from "EC-Travel" (never heard of them before) saying that we can stay at the Clube Hotel for the remainder of our stay but need to move into a ONE bedroomed apartment for the last night (attached below). It was so distressing and the four of us could hardly fit in the room . Don't get me wrong, the Clube hotel was OK and they were very sympathetic but it was not what we paid for! the rooms were cheaper (as I saw a price list etc) the food was horrid so we had to eat where're, beach was further etc. Anyway, since we got back I was straight onto Teletext and they have taken months to write back (I have attached the letter to this post). They basically admit zero liability as they are just acting as an agent. If we wanted our money back we should have cancelled!! But we couldn't possibly do that. I'm looking for ANY advise PLEASE i'm so desperate I don't know where to take it from here (I'm even upset just writing this!!) I know it was a long time ago but we are still paying a credit card off because of the overspend due to us having to make extra payments everywhere (even though we were "all inclusive" but thankfully we did take a credit card with us!! Thanks in advance for any comments Heidi & Family xx
  4. Hi all, back from holiday. Booked this last minute and paid over £2600 £1236.92 flights £41.79 Transfer £1406.88 Accommodation (£351.72 each over 7 nights. £50.24 each a night A/I) £201 a night for the 4 of us. My problem was the food, it was inedible, no joke, everyone at the resort was eating in town) Now I have no problem paying for the room and spent over 300E eating out. The holiday was booked over the phone from teletext holidays. No complaint was made on site as we were not with a travel company. No receipts have been keep for food. A complaint was made to staff on reception, but all staff were Spanish and the complaint was either ignored/not acted on/not understood. I wish to claim for the different between Room only and AI, but cannot find a comparison price. Also, I have never had to deal with a problem like this before so all advise is welcome. Jogs
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