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Lloyds Banking Group has emerged as the business group most complained about to the Financial Ombudsman Service for the second half of 2012. One of its subsidiaries, Black Horse, saw a massive 97 per cent of complaint cases upheld by the FOS relating to payment protection insurance misselling over the six month period. As a group, Lloyds recorded a total of 93,454 FOS complaints between 1 July and 31 December, a huge 360 per cent increase from 20,310 for the same period in 2011. Barclays had a total of 45,532 complaints referred to the FOS in the second half of last year, while Royal
Britain's taxpayer-backed lenders are set to pay out at least £7bn to customers who were mis-sold payment protection insurance - with the total bill for the banking industry topping £11bn. Lloyds Banking Group said on Thursday that PPI compensation costs would hit £5.3bn as it set aside a further £1bn against claims, while Royal Bank of Scotland is expected on Friday to confirm that its total bill is likely to be increased by £400m to reach £1.7bn. The provisions by the two state-backed lenders follow Barclays’ confirmation this week that it expected the PPI redress claims to total £2bn a
TalkTalk remains the most complained about landline and broadband provider, according to UK regulator Ofcom. It has topped the chart since Ofcom began publishing it in October 2010. Complaints about its broadband service often related to line faults while landline quibbles focused on billing and customer service, Ofcom said. For mobiles, Ofcom received the most complaints about 3, while BT Vision was the most complained about pay-TV service. The regulator said that generally complaints were falling, with all broadband and landline providers generating fewer issues between A