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About TheV5

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  1. They state that their maximum compensation is £50 plus the cost of the postage at £2.99. After going through their T&C’s, it is stated that their liability is £50 (this is about halfway down). But 1) this is not stated anywhere beforehand and 2) there is no option to extend the liability cover.
  2. Hi there, I was making progress with them up until before Christmas, then Christmas happened and work was very busy on the run up to Christmas. The sunglasses were too big, as in the distance between the arms was huge! So I suppose technically the cooling off period. I can't save the email into PDF, but have copied and pasted the relevent text below. In essence, they have agreed to pay, have not yet paid and will not respond to me! Many thanks __________________________________________________________________________________________
  3. Hi all, I'm not sure how to proceed with Hermes not refunding me for a lost package. I returned a pair of sunglasses to M&M Direct via their returns system with Hermes at a cost of £2.99. The item was tracked as far as being picked up from the drop off point and then nothing (I suspect stolen). Hermes after 6 weeks of emails said they would compensate a total of £52.99. I questioned this as the glasses cost £69.99 and there was nothing obvious about £50 liability only. Anyhow, I gave them my account details where to transfer the money. 7 weeks later, there is still
  4. Hello, Well, I didn’t think I’d be looking at this thread again after all this time! I have not heard anything from anyone with regard to this dispute until today! This is the first correspondence in over 7.5 years. The letter has come from PRA group. It is a statement of account with the original amount as the outstanding amount. I am wondering if I need to do anything about this, ignore it or take some form of legal action. Image of letter attached below.
  5. Thank you for the info. provided above. I have a good friend in Romania (who is also Romanian) who has filed for compensation for herself and husband from Tarom before. I'll ask her if she has any info. too. I'll report on what happens as it may happen to other people in the future. Tarom, have agreed to pay, but just not into one bank account. Not that they told me this until a lot of chasing.
  6. I've just looked through their T&C's and found that everything is operated under Swedish Law.
  7. Good afternoon, I am wondering if somebody can point me in the right direct. Last summer myself, my wife and our son (13 at the time) flew to Romania with Tarom (Heathrow to Bucharest). Our flight landed almost 6 hours late. On our return, I filed a claim for compensation for the three of us at 400 Euro’s per person. After 3 months, Tarom eventually replied to me with an apology and an offer of 450 Euro’s per person in vouchers. I refused this and insisted upon a cash alternative via bank transfer under Regulation EU261. Tarom agreed to compensate 400 Euro’s per person and a
  8. That's correct, the machine is on the other road and the arrows on the signage that I mention all point toward that machine and away from the correct signage. Even looking back at the car, the angle, distance and general amount of vehicles, trees, hedges, houses etc make the sign blend into the background clutter. I know after it was pointed out that I had parked on the wrong side of the road and I freely admit that. But as said the signs I saw all indicated pay and display. The sign saying not to park here is a sneaky ways back.
  9. I only work in London every now and then and hadn't realised that parking signage is for one side only. I haven't seen it before in other locations, so was news to me (no excuse I know). The warden who gave me the ticket (who was friendly and helpful) did hint that they do get quite a few people who park in the last two or three spaces of that road as people see the sign opposite first and then the other sign I over the road. Sneaky positioning I think...
  10. Thanks for the reply, Once the signs were pointed out, it became clear. On the first street view link below I parked on the right-hand-side at the very end of the bay (behind the Volvo that is parked there). I drove in from the opposite end of the road and saw the free space at the end. As you can see from street view, there is a sign on the opposite side of the road (2nd link) which states ‘permit holders or pay at machine’. I saw this sign and another one near the machine stating the same thing. I did not see the sign on the side I parked as i
  11. Hello everybody, I am after some advice with regards to appealing a Penalty Charge Notice. I was doing some work for a client at one of their rental properties in Battersea (Cupar Road). I turned into Cupar Road from Battersea Park Road and drove to the end where I saw a parking space on the left (and coincidently right by the house I was working on). As I got out of the car I saw the sign saying “Permit Holders or Pay at machine”. Underneath there was an arrow directing you to the nearest ticket machine. In that direction, was another sign stating the
  12. Completion of the job within the 3 days was made impossible by no prior packing to our arrival and the sheer unorganised chaos at both ends. Thing is, I get a text from her husband the following monday asking if I can do another load and how much will it cost. I reply that I can't due to being booked, but could pass on details to someone that could help. So I don't think it is a case of job completion. It's more a case of looking for someone to blame for their own shortcomings.
  13. Andydd. I got nothing back from them and they verbally agreed on at least two separate occasions. A few years ago I took someone through the small claims for not paying. Agreed verbally and I sent an email with all costs etc. The chap said he never got the email, but the judge said that didn't matter as he agreed I do the work via telephone. He should have chased up for a note about t&c's. I think this maybe the same case here. Although, it's not the cost so much that has baked her biscuit, it's the fact I couldn't help after the 3 days. As said in my opening statement, if everything was p
  14. Hi, thanks for the reply. In question to a contract. I sent her an email breaking down the costs of the quote and overtime costs beyond the 8 hours per day. I also stated that all boxes needed to be packed, labelled, marked as fragile etc. She stated to me several times she was going to pack with a lady that does her cleaning, babysitting etc. She even asked me where she can buy boxes, but obviously £200 for more than enough boxes was a too much. I backed the email up with a phone call and said that I have sent an email with everything in writting. She seemed a bit hacked off that I had put
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