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  1. No they do not have my card details. I paid by American Express There are no pre hire photos
  2. Thank you fir all the helpful comments. below is Europcar’s response to my challenge re both the sustained danage & excessive fee. The response makes no comment re the excessive fee ’Dear Sir Thank you for your email regarding the damage to your rental vehicle. Please accept my apology for the delay in our response. I have looked into your claims and now write with our conclusion. I have checked the full vehicle history prior to your hire and our records show this was not existing damage. We have a signed rental agreement accepting the condition of the vehicle at the start of the hire and you, the driver have a responsibility to check the vehicle when signing that you are accepting the condition of the vehicle. If the damage was present on the vehicle at checkout then a representative of Europcar should have been made aware of this to enable them to update our records accordingly. Europcar also have a 24 hour grace period in place for the driver to call in and report any additional damage found that is not noted on the delivery paperwork and I have checked our records and on this occasion none was reported Whilst I appreciate this is not the resolution you were hoping for I have to advise at present, having viewed the evidence presented to this department by both yourself and the rental station, these charges will be maintained’ Would it be worth approaching the ombudsman re the excessive tyre & admin fees? Thanks
  3. Thanks everyone, very helpful comments. I have sent an email to Europcar. I'll let you all know how it goes. Thanks again
  4. I hired a car from Europcar a few weeks ago for the first time. At the time of hiring the car no one from Europcar checked the car for any prior damage. Upon returning the car, I was told that there was a slight rip in one of the tyres. I have since been sent a bill of £165 for the tyre damage, £125 for the tyre & £40 for damage administration. My queries are 1. Can I contest the damage itself, as its size was such that I would not have seen the rip even if I'd checked over the car at the start of the rental 2. Did Europcar not have a responsibility to have a Europcar rep examine the car with me, for any damage, before allowing me the customer, to drive off with the car 3. Can I contest the Administration fee 4. Can I contest the tyre fee Thanks
  5. So I sent an email to my employer yesterday stating that 1hr access is simply not reasonable to review alleged mismanagement of cases dating back to October 2017 but that I would attend the 1 hr meeting which they also instructed me to attend. Although today(Thursday) is not one of my contracted working days , I went to the office where I was instructed to attend. The investigation officer accompanied me to a room containing a laptop. I inquired from the officer, if they had received my email yesterday in which I had identified my concerns about the 1 hr access. They replied yes. I reiterated that 1 hr access is unreasonable . They said that it’s only three cases I need to look at. I responded that I am being accused of Gross Misconduct in relation to my entire caseload which amounts to some 40 cases dating back to October 2017, that an hr is even at a stretch, simply not sufficient to even have a cursory view of emails and the system . The officer now said so you are refusing to comply. I replied no I need more time than 1 hr. the officer then said well it’s pointless having the meeting that they would put my position in their notes and that I would hear from them in due course
  6. It’s not just emails I carry 40 cases and my employer is saying that I have mismanaged those cases. They have looked at each case hence should I not have an opportunity to look at the cases. I’m being accused of GROSS misconduct i.e. my employer should have their evidence and if it’s so gross, why are they allowing me anywhere near their offices. I do not work on Thursdays yet I'm being instructed to attend a meeting today a Thursday
  7. I attended the investigatory meeting on 4 June, was told I would get the notes from that meeting within a week. I received the notes for my amendment on 4 July, to be returned as agreed with or not by 11 July. On 6 July I received another letter from my employer now saying that (because I stated in the investigatory meeting that I required access to the system I use at work to be able to refresh my memory and answer questions they were asking about alleged issues regarding my working dating as far back as October 2017) they would allow me 1 hr supervised access to the system on 12 July at 10am to be immediately followed by a further evidence meeting. My employer has had at least 6 wks to look at my emails and the system and they are offering me 1 hr. Given the issues with the system it will take at least 15 just to get me logged back into the system, plus I would need far more than 1 hr to review my workload that they are alleging I have been negligent with. Should I be agreeing to accept what I consider to be a disingenuous offer, being used to set me up to fail?
  8. Thanks, the flight was cancelled after a 4 hr delay . The airline rebooked me on a new flight some 48 hrs later. I will submit a claim to the airline for the cancellation & i’ll Check my travel insurance docs to confirm if that covers flight cancellations. Thanks again
  9. What i really want to know is if i can claim from the airline and my travel insurance simultaneously?
  10. Old Cogger This link does not work https://www.citizensadvice.org.uk/.....ed-or-cancelle...
  11. My transatlantic flight form USA back to UK was cancelled by airline 4 hrs after the flight was due to depart . I was not put on another flight for 48 hrs. Can I claim from both the airline and on the insurance which i took out or am i only permitted to claim from one or the other. Thanks
  12. I bought a 2015 vehicle from a dealership about a month ago , some paint work needs to been carried out by the dealership but they are refusing to provide a courtesy car. Do I have any rights in this area? Thanks
  13. Thanks for all your honest comments particularly dandadas . No point sugar coating this car crash of a situation. I will take all remarks under advisement
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