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  1. Hi. Parked at a Southern railway rail station today and used the phone number to pay the daily charge . I had used it before but with a different car and the system recognised my phone number did a fast track to payment confirmation . I didn't spot that the registration number quoted by their system was not that of the car I was using today (lot of background noise in the car park). There was a penalty notice issued by Indigo when I returned. What are the chances of success if I appeal? I can prove that I own both cars and that the one for whom they issued the ticket
  2. Rail passengers to benefit from ‘one-click’ compensation READ MORE HERE: https://www.gov.uk/government/news/rail-passengers-to-benefit-from-one-click-compensation
  3. Hello all. Firstly, as a first time poster I just want to say how useful this forum is, so I’m hoping you’ll be able to help me out too. I was recently stopped by a Southern Rail inspector. I was travelling on a packed commuter train and (although many of you might think this is an excuse) I suffer from really bad foot pain, which I have been to the doctors about, and sat in first class as I was in real pain. In hindsight, I shouldn’t have done it. I should have asked someone to get up for me, but being a young guy I doubt people would have taken me seriously. I spoke with the c
  4. Hello,, Today I received a notice of intention to prosecute from Govia Thameslink Railway after an incident on Northern Rail back in January. I am extremely extremely worried about this incident and it is causing me great upset. I have read around on this forum and have prepared my response below to the notice of intended prosecution, please can you offer any advice on what I should / should not included and also indicate what the repercussions of this could be? Is there anything else I should do like ringing them etc? Any help is massively appreciated! RESPONSE
  5. Plans to change the way fare dodging rail passengers are punished have been outlined by the Department for Transport (DfT). Ministers want to make the process simpler following accusations that it is unfair and lacks consistency. The proposals are in response to reports into the issue by independent watchdog Transport Focus (TF) which explained that, under current arrangements, train operators are "the victim, the investigators, the decision makers and the prosecutor". It described this as a "powerful position" and declared that "the whole system requires an overhaul".
  6. Hello, I did not post a query on the forum but just wanted to thank you for providing such a valuable resource. I foolishly attempted to use someone else's annual travelcard and was stopped at the entry barrier. I provided my details to the inspector and bought a ticket and went on my way. I received a letter from the rail company a few weeks later informing me that they intended to prosecute, and asking for my version of events. I wrote back a brief contrite reply, outlining the facts, apologising and asking if it would be possible to cover their costs to a
  7. The Consumer Rights Act (CRA) will apply in full to all transport services, including mainline rail passenger services, from next month, allowing passengers to challenge the amount of compensation they are offered by rail companies. From the start of next month, under the Consumer Rights Act, passengers will be able to ask for their money back by going to a local county court if they are not happy with the way a rail operator has dealt with their request for compensation. Long-suffering commuters will also be allowed to demand that compensation is paid in cash rather than trai
  8. The rail watchdog is launching an investigation into “rip off” rail machines after a Telegraph investigation revealed that passengers are routinely being denied the cheapest fares. Joanna Whittington, chief executive of the Office of Rail and Road, said that research suggests one in 20*passengers were being sold rail tickets by machines that are too expensive. This means the millions of rail passengers could be potentially be paying the wrong*train*fares for journeys. An investigation by the Telegraph in 2014 found that customers were forced to pay double the required fare
  9. hi, On wednesday 23/03/2016 i was travelling as I am used to from ilkley to go work in leeds, I have a metro card that i top up every month, this one expired on 22/03/2016. As I was in a rush I did not want to miss the train I did not buy a ticket from the station i assumed I could do so on the train, on board no guard came offered fares as I was expecting. When I arrived i then decided to go and buy the ticket from the platform. I was then stopped by a guard and telling me i to fill inn the paper... The guard took my travel card receipt covering for the p
  10. The government is set to delay implementing enhanced rights for rail passengers by 18 months, Which? has discovered. Earlier this month, it emerged that the government is set to delay the implementation of the Consumer Rights Act in sea and air travel until October 2016. And now, Which? has discovered that rail will be delayed by a further 12 months until October 2017. The Consumer Rights Act came into force across most sectors in October 2015 and was initially due to apply to all travel sectors from 6 April 2016. This delay means consumers will now have to wait another
  11. Accompanied children under 11 will be able to enjoy free travel on all National Rail services in London from 2 January, At the moment children are only allowed free travel when they are accompanied by a paying adult on Tube, Transport for London (TfL) rail, Docklands Light Railway, and London Overground trips. http://www.bbc.co.uk/news/uk-england-london-34791332
  12. i suspect after last night i am in the wrong here. however i didn't before then. our local station is unmanned outside of morning rush hour. it has in the past had a permit to travel machine, which is a pain as you have to find someone to issue a ticket on the train and network south east (edit southeastern) guards often sit in with the driver to have a chat rather than issuing and checking tickets. i was therefore pleased to see it removed with the promise of a new ticket issuing machine, but then dismayed to see it replaced with a machine you can only pay by car
  13. Hi all hope you are well. Today I received a letter from Northern Rail's Debt Recovery and Prosecutions Unit. It's regarding the end of July when I traveled from Hadfield to Glossop by train. The ticket office was closed, and the ticket machine only accepts card. I was carrying cash and fully intended to buy a ticket. When I cannot get a ticket in this situation I simply get one in Glossop. When I got off the train I saw two northern rail uniformed staff, I approached them to get a ticket. At this point they told me I had committed an offe
  14. Any of the rail experts have a view on this ? My local TOC (C2C) seems to be tying itself in knots over whether a ticket valid from one station is also valid to the next stop as the cost is the same for both. So far I've been told, they ARE valid, they ARE NOT valid, or they are valid only if the ticket is a weekly season but not a daily one (this makes little sense as the criteria, i.e. the cost is the same, applies equally to both). The advice given here > https://www.ircas.co.uk/docs/c2c_Penalty_Fares_Leaflet.pdf would imply tickets are NOT valid but one must assume if per
  15. It amuses me that the lady appointed by government to look at network rail suggests that privatisation may be an option. The upgrade and ongoing maintenance of a very old railway is very expensive. Any private investors are going to want guarantees from government that the company will be given the money it needs. I cannot see a blank cheque being given. Apparently it was a surprise how complicated it was to upgrade the Great Western line from Paddington to the west country and Wales. Trying to electrify a line with all the bridges, tunnels, stations, nearby towns/cities was always goin
  16. Hi, I have recently been asked to give my details for dodging a train fair for a second time. Admittedly they were different circumstances. However because this was the second time this has happened (the first time I had to pay a fine) I was worried i would be sent to prison or get a criminal record so I gave false details. I quickly withdrew these details after further questioning and admitted I had lied. But because this is the second time they have pulled me up, and because I gave false details to start, will I get a criminal offence? Please anyone that has any experience with this I would
  17. I am currently tidying up the house doing little jobs. The bannister rail was varnished in a dark colour, most of which I have been able to remove and will keep going until it is fully removed ( bit of a job) The question is whether to re-varnish in a lighter colour or to prime paint, then coat with a hard wearing oil based white paint. With varnish over a period of time, grease from hands gets into the varnish making it unstable and needing to be removed, re-varnished. With white paint, it will get a little dirty over a period of time, but if you clean it regularly with a d
  18. here is the story. On Saturday (25th Oct), early in the morning I was heading towards the Tube station in London and I saw some fella heading towards me. He then stopped and offered me his paper railcard, saying that he's done with travelling for the day and kindly offered me to take his card. I accepted this as an act of kindness from the stranger and continued walking towards the station. Since I got a valid rail card, my initial intent to top up my existent Student Photocard Oyster was foregone. The rail card worked perfectly and was actually val
  19. Train companies are being forced to offer commuters the cheapest rail fares possible, following criticism that passengers can pay an excess of £100 when purchasing tickets at self-service machines instead of paying at a ticket counter. The changes, which are expected to be implemented by March, are aimed at ending the anomaly in prices available at the counter, where staff have access to a complex database of fares, discounts and promotions, and the more limited options in a self-service machines. Some machines have been found to promote expensive fares, bury cheaper opti
  20. Rail passengers are routinely being denied the cheapest fares when they buy tickets at stations, The Telegraph can disclose. Self-service machines — which are used to purchase almost a quarter of all tickets sold annually — offer wildly different fares, an investigation by this newspaper shows. Customers buying from a machine can pay more than £200 when a ticket for the same destination can be found elsewhere at the station for more than £100 cheaper. For example, at machines run by train company Northern Rail in Leeds, passengers buying a First-Cla
  21. reading around I think I'm screwed but... I was in a rush today and I was collecting some pre-booked Advanced Single tickets for a trip next week using one of the self service ticket machines at the station and I printed them all but had to run for the train I mistakenly thought they had all printed when I got on the train I noticed too late that only the outward single had been printed not the return single... I spoke to the train conductor (It's a small off shoot of a larger train network so has conductors) who said he would phone the previous stati
  22. Would be great to get your advice.... Last Friday I travelled from London to Leeds with east coast. I used my friends 16-25 rail card, and an inspector realised the rail card was not mine and prosecuted me on the train. I am yet to hear back from them, however after speaking to friends and reading online about the severity of the situation, I would really like to prepare a good defence . Why I used his rail card? I used my friends railcard because my wallet was stolen the week before with my rail card in it. I had a busy few weeks working la
  23. Rail commuters are hit by up to 40,000 bogus parking fines: 'Pirates' accused of demanding money from commuters using the wrong law £100 fines handed out when drivers outstayed permitted period at car parks belonging to Chiltern Railways MET Parking Services was using the wrong law to issue the parking tickets Company also issues fines on behalf of McDonald's car park users Firm, which manages car parks on line between Marylebone and Birmingham, admitted that 1,025 tickets were incorrectly issued DVLA earns £10m a year from private parking firms for right to acce
  24. Hi South West trains are threatening to take me to magistrates court for fare evasion and I'd like to hire the best solicitor possible who specialises in these types of cases. Does such a thing exist? Does anyone have any recommendations? Any help appreciated. Thanks Steve
  25. Hello, I was recently stopped by ticket inspectors for inadvertently travelling one zone beyond that which my monthly travelcard covered. I was stopped and told about the fine; when I tried to explain it was an accident, the inspector walked me over to his more senior colleague, who immediately started taking down my details. I soon realised the second inspector wasn’t interested in hearing my side (which, naively, is what I first thought was happening) but instead started to write me up and take down details, and reading me a caution. I asked several times why this was ha
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