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About RyanB96

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  1. Hi, Thursday evening, my girlfriend parked her car on a single yellow line outside out house where she sometimes park if the side-road, for which she has a permit, is full. The operational hours are 8:30-6:30. She gets home at 7pm, leaves at 8am so its normally fine if she parks there. However, it just so happened that yesterday, Friday, she had to work from home due to a last minute delivery notice and forgot she parked her car there. She was due to go out at 4pm, went to get her car and they had towed it away at 3:52pm. (How unlucky..) It cost her £255 to get her car back. She drove straight from the compound in which they kept her car, to my house and has been here since, parked safely on the drive. This morning we went to wash her car, and noticed that her wing mirror has been broken. Please see attached pictures. As you can see from the angle the mirror has detached from the car, the mirror has been bent upwards from when they lifted her handbraked-parked car onto their trailer. The mirror shield has cracked off (inner clips busted). I've taken pictures of the front and back of the mirror shield in which there are no dents, scrapes or bashes - proving it has not been hit by another car etc. The other evidence, is the yellow paint/colouring that has rubbed off their straps or whatever they have used to lift the car. on top of the £255 shes already had to pay, she now has to pay to get her mirror fixed, which from a quick google can stand to be anything up to £368. taking all this into account, do I have any ground to get the £255 + compensation back for the damage caused? Or are we lucked out on this one? Many thanks for taking the time to read, Ryan Car Damage.pdf
  2. Hi, So I moved into my new house on the 16th March this year. The day of moving in, I immediately rang up ScottishPower to let them know I dont want to be with them for with electricity, and rang nPower to open an account with them. I switched my electricity over to nPower straight away, and the lady at nPower said all costs would be factored into my first nPower bill from that day, and would be £21/month. I recently got hit with a £40 electricity bill from ScottishPower from 16th March-17th April. I rang nPower questioning, and the 2nd person said this was correct as it takes a month to switch - and from the moving in date, costs are not filtered in, but stay with scottishpower (so the first npower person was wrong basically, hence this caught me completely by surprise). However, it means that I am hit with a £40 bill from a very high tariff (16.985p/kwh + 36p/day standing charge) that ScottishPower themselves must have set after the previous owner closed their account. Also, a meter reading was never requested of me for electricity upon moving in, which means that the number of kWh used is also entirely estimated, and estimated at 154kWh - since I was living alone for the first month (16th march-16th april), and the girlfriend has now moved in( since 17th april) and together we still use less than that.. there is no way the 154 kWh is correct either. So a high tariff we didnt get a choice on, and a well over-estimated usage, seems very unfair. Anything I can do about this? Thanks, Ryan
  3. Good morning, Thanks for the post. Interesting though - I got the good news this morning: So I won the compensation - thank you King + others for all the help! Interesting though, that they have a) Not given the specified £449.48 that I requested based on Bank of England rates from the 17th December. (Rate was 1.1124) b) Given a different amount to me, as they have to you, although minimal.
  4. Yeah I will - how much does it cost to take them to a small claims court out of interest, seeing various figures! Any ideas?
  5. Got a reply today.. Dear Mr Thanks for coming back to us about your claim for compensation. You're clearly unhappy with our previous response, as we've rejected your claim. I'm sorry you feel let down. We're investigating your case further, so there might be a short delay in replying to your correspondence. Please be assured we'll contact you as soon as possible. Thanks again for contacting us, and we appreciate your patience during this time. Best regards [name removed - HB] ...is that a good sign, or bad?
  6. So, I should send something like this? Would you make any changes? Good Morning, As per previous contact, My Flight BA2659 (1250km) from Vienna Airport(VIE) to London Gatwick(LGW) was delayed by 3 hours 4 minutes on 17th December 2018 causing significant distress and inconvenience from the delay, causing multiple travel issues. Having been in contact with the CAA regarding gate time, I can confirm the Planned gate time: 19:45 (GMT) Actual gate time: 22:49 (GMT) This agrees with your confirmed 184 minutes delay of arrival. (3hr 4min) due to a technical fault, resulting in you losing your ATC take-off slot. I can also confirm from that CAA that according to EU law, it is generally accepted that the 3 hour delay is from close of doors, until opening of doors of the aircraft. Therefore, you are in breach of the 3 hour delay by 4 minutes. Please pay me compensation of €500 Euro (£449.48 according to conversion rates on 17th December 2018 Bank of England) within 14 days. Kind Regards, Ryan
  7. Further to this, the CAA stated: Generally, flight time is calculated on ‘doors closed’ to ‘doors open’. The CAA are not provided the time at which the doors are opened to the aircraft, only the time they arrive at the gate.
  8. Hi, So I finally got a response from the CAA for my flight times.. "Our response Having considered your request in line with the FReedoms of Information act 2000 (FOIA), we are able to provide the information below: According to information recevied from Gatwick Airport Authroities, who are provided with data by handling agents, or the airlines themselves, we hold the following: Vienna - Gatwick 17th December 2018 British Airways Flight BA2659 Planned gate time: 1945 Actual gate time: 2249 Actual runway time: 22:41 (wheels on the runway) Please note the times are quoted in GMT. " ..and that was it. I asked for the time that the flight left the gate in Vienna, but apparently that is not information they hold. I then stated that I need the time such that I can prove if there were any ATC delays / when the plane took off, and they came back with: "The CAA do not hold information relating to the departure time of flights from overseas airports. Claims for compensation under EU 261/2004 are based on time of arrival of flight after the scheduled arrival. If you arrived at your destination over 3 hours after the scheduled time, then you would potentially be entitled to compensation." ...So what should be my next steps? Write an LBA.. or go to CEDR with this? Thanks, Ryan
  9. Just a heads up for future reference, info services@caa. co.uk is no longer operational. You get this instead:
  10. Hi, Thank you all for the responses. I have started by putting my case and reasoning to BA to see if they will just resolve it anyway. Unlikely though I guess. I have also emailed infoservices @ caa . co .uk with your template King, and asked for full flight information. Once I have this, I will go to CEDR and see what they will do, and if that fails, I'll go with the lba. I'll keep this post updated with progress Thanks again, Ryan
  11. Hi King, Thanks for the response - do you know which address I should contact the CAA on, or which phone number to ring to contact them? Also, what is an LBA?
  12. Hi, I was recently on a flight from Vienna to Gatwick. The distance is 1250km (775 miles). The delay was exactly 3 hours, 4 minutes (184 minutes). Under Flight Regulation EC 261/2004 I am entitled to compensation of 250€ per passenger (2 of us) for flight delays longer than 3 hours. The delay was due to a technical fault. I contacted BA via email for compensation. They responded stating that 175 minutes was due to technical fault, and the remaining 9 minutes was due to ATC as they had to wait for a slot to take off, therefore since less than 180 minutes was their fault, they reject the claim for compensation. My friend, on a different BA flight had exactly the same issue - his flight delayed by 200 minutes, and BA claimed 175 due to technical fault, and 25 due to waiting for ATC to let them go. Suspicious. From my point of view, if there was no technical fault, the flight would have taken off in the allocated time and the delay would have been 0 minutes. The technical fault caused the ATC delay, and therefore the delay is entirely BA fault, all 184 minutes of it. So they should pay me compensation. Also, does "ATC waiting for a takeoff slot" count as "extraordinary circumstances" ? I know an ATC strike, or ATC staff shortages may do, but there is nothing improper or out of the ordinary about the operation of ATC at this time - it is entirely correct operation, they are just waiting for the next free slot because obviously they cant just let a plane go immediately when its ready, so there will always be some kind of delay here, so how can it be classed extraordinary? It seems there is a grey area on the Air Traffic Control and airlines can use it to get out of paying compensation. Please can someone give me advice on this? Thanks, Ryan.
  13. Hi, Recently some friends and I went on holiday to a villa rented through AirBnB. While there we cracked a plant pot, and some soil leaked into the pool. We spent the penultimate day cleaning and scrubbing the place because we felt guilty and left the place in pristine condition. We left at 8am, the host had guests in at 12 noon the same day. Upon being home a few days, the host put through some damages for us to pay amounting to a staggering 684€. This included; - Cracked Plant pot (80€) - Damaged IKEA towel and damaged IKEA bedding (50€) - Pool Cleaning (50€) - Cracked pool tile (500€). We were shocked. - Despite scrubbing the place clean and actually checking for damages, we did not see any cracked tiles and do not believe it was us at all. - The plant pot was heavy, so we are assuming shes damaged the tile herself replacing the plant pot. Regardless, we think this should be covered by insurance. - We payed a £237.49 cleaning fee up front; we think the pool should be covered by this - The IKEA towel and bedding was damaged by bleach that the host left on the floor. This also ruined all the girls bikinis, by bleaching them! We refused to pay the sum the host demanded. She then responded with "We just had an email from the tile constructor who thinks that the tile would cost 250€ instead of 500€". At this point, her costs include 0 receipts or proof of cost of any kind, and we found the IKEA towels online for £4.84 (IKEA website). Anyway, we declined the payment and she went to the resolution centre. The resolution centre is supposed to ask for both sides of the story and come to a fair settlement. The "expert" got in contact to say she was getting information from Hilde and would then contact us. We then went to support and asked about the Security Deposit. There was no security deposit set on the property, and from research, to us this means anything we pay is on our sole good nature. The expert never contacted us; the next message from her was a breakdown of the costs she told us we must pay and our AirBNB account is deactivated until we pay. There was still no proof at all of any costs either, no receipts, nothing. We will not pay for absurd damages that we did not cause, knowing she has tried to ripp us off and certainly not when the "expert" never got in contact with us! - Can AirBNB force us to pay without a security deposit? - What can we do here? Please help, Ryan
  14. Hmm I cant seem to find the right one? I dont suppose you have a link? The only one I found was "Holiday and airline companies" -> Or is that the right one? I want to discuss AirBNB
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