My mum lives on the first floor of a three storey building and is almost 80. The housing association she rents from have moved in a single mother with a child above her and she is going through hell with the noise and it's making her ill.
The woman has had people coming in doing DIY at all hours - 7:45pm tonight - and her children are often up at 6am, and sometimes earlier, which wakes my mum (and sister, who lives with her) up and they are unable to get back to sleep due to the noise.
They're often also running around late at night as well so mum has to wait until almost 10pm and later before she can go to bed.
She's tried writing a very reasonable letter to the occupant upstairs about the noise but this has been ignored.
I know that when children move in, everyone around them automatically loses their right to a reasonable quality of life because of this, but does my mum have any recourse ?
Most nuisance neighbour policies i've looked in to, as well as the housing association's anti-social behaviour policy, all basically exempt children from any action being taken which I think is grossly unfair because at almost 80, my mum simply can't "just move".
And she's lived there for nearly 20 years as well, so why should she give up her home because of some inconsiderate above her ?
She'd be willing to go to mediation with the woman, but since the woman has ignored her letter, is there any other way to get this to happen ?
Apologies if this is a bit of a mess of a post but i'm just getting quite concerned about my mum's health overall.
Thanks in advance for any ideas.