So my 72 year old mother orders a Sky package. She signs a contract stipulating 25.50 for the first 6 months and 35.50 thereafter.
The installation occurred in May 2012 - the installer doesn't connect the TV to the phone line, telling my mother to do this herself. He doesn't check the broadband works, leaving her with the box and telling her to plug it in herself. In fact it was a further 8 months before we had a working broadband connection.... and despite failing to test or connect this service, my mum was charged for it and told that it would be £75 if she wanted one that actually work