I paid for a TV license for many years by direct debit without actually ever watching TV. There was a short period when my ex lived here where she occasionally watched TV, but that was that. Haven't required a TV license for over 12 months, I cancelled my direct debit and wrote to the Licensing dept telling them I no longer required a license and would they refund me. N They refused to refund me without me giving them one of their reasons for cancelling (no longer needing one was not on the list). in the end I gave up - I think it was only a matter of £20 or so an

The package was the basic TV, phone and broadband. It was installed by Sky - I have the order sheet. Viewing Card?? I presume the thing that is put in the SKy Box? The engineer must have put that in for her, because I know my mum wouldn't have. As for "how to request a paper statement" - as I said at no point was it explained to my mother that she wouldn't get them (bear in mind here that she is 70 years of age). She asked for and was told that the installation of all services was FOC. Do you think an elderly woman would order a broadband service she'd have to install herself? Regardl

So my 72 year old mother orders a Sky package. She signs a contract stipulating 25.50 for the first 6 months and 35.50 thereafter. The installation occurred in May 2012 - the installer doesn't connect the TV to the phone line, telling my mother to do this herself. He doesn't check the broadband works, leaving her with the box and telling her to plug it in herself. In fact it was a further 8 months before we had a working broadband connection.... and despite failing to test or connect this service, my mum was charged for it and told that it would be £75 if she wanted one that actually work