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Found 5 results

  1. We rent retail premises which has a totally separate flat above it. A box on the wall at the rear of the property contains the electricity meters. British Gas were 'kind' enough to update the meters to digital style meters a couple of years ago, leaving the old meters in place but in the process they connected BOTH properties to one new meter. This means that British Gas are now billing the tenants of the flat at a domestic rate and ourselves in the shop on a business rate for the same electricity. We have it in writing from British Gas that this is the case, despite this, they
  2. Hello Is there any direct representetive on here from EE ? I have a continuing issue with mthe billing and reception aspect with my contract AG
  3. I contacted VM in November to ask for a change from their V+ box to a Tivo box as we were on our 4th faulty V+ box. The first person I spoke to was in the Indian call centre. He told me this would be no problem and it would actually mean a substantial reduction on our current package price and we would get to keep our V+ box as a second box, replacing the aging Samsung SD box we had. However, when he said it would cost £25 to have the Tivo box installed, I was put through to Retentions as I felt we shouldn't have to pay this due to all the issues we had had with the V+ boxes. The girl fro
  4. This is complex: I have a house that was vacant for a few years, and then rented out for a few more. A family member handled the letting, as I was over 500 miles away for work purposes. During the vacant and letting periods, it seems that an electricity meter reading was *never* taken. When I resumed control of the house this summer, I submitted a meter reading -- I was told that this was the first reading in 6 years, and the bill of £13,000 would be payable by me. I rechecked the meter the following week, and found that the meter was running backwards! The electricity comp
  5. Hi, I'm hoping someone can help me out with a problem I'm having with Scottish Power. I moved into my new flat at the start of September, having previously lodged so hadn’t had an electricity provider for several years. The electricity provider at the flat was Scottish Power but I wanted to go to LoCO2 so never got in touch with Scottish Power. I sent all my details, including a reading from the day I moved in, to LoCO2 in the assumption that it would just be back dated. In hindsight that was not the correct thing to do, but I really didn’t know. Anyway, about two weeks ago a debt co
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