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Hi all! Want to get my details in line ready for tomorrow when I am going to take my 20 month old HP Pavilion notebook back to PC World to see if I can get this power jack fixed. The port (on the laptop itself) has been loose, and now come apart, and the internal plastic spacer keeping all the pins straight has fallen out. This has been a problem since May 2017 but I was awaiting a response from HP which never came. It does still charge however the pins are highly likely to get bent now the spacer is not present. It's normally used on a table with no stress on the jack itself, and there is no damage present to the surrounding plastics or the charger/cable. I have spoken to KnowHow however they say that they will charge an up front fee of £60 to only assess the port before deciding if a manufacturing defect is present and therefore replace FOC. Can PC World charge this upfront? I am able and willing to replace the jack myself if they were to get the part. Most of them on eBay appear to be £20+ and HP's own spares site state that they do not stock it.
I purchased an HP Pavilion laptop for my daughter from Currys online in May 2011 for £379.99. It wouldn't have been my choice but that was the machine she wanted. 18 months later, there is a problem with the screen which has been traced back to a fault in the VGA connection to the Motherboard, which can't be repaired and necessitates the replacement of the Motherboard. We didn't purchase Currys extended warranty at the time of purchase due to its poor reputation. I have been advised by both the CAB and Aberdeen Trading Standards that although the manufacturers 12 month warranty has expired, a major component such as the Motherboard should reasonably be expected to last more than 18 months fault free and that we should pursue the matter with the retailer. We visited the local Currys store on Sunday where they were obviously not interested and the Manager was 'too busy' to speak to us. We were given a form to complete and send to Currys Customer Services where I expect we will be 'fobbed off'. Before I go any further, does anybody have experience of similar issues with Currys and who can advise me on the best course of action and tactics to employ?