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  1. Hi, First time post here, but given the nature of what is going on I could really do with some advice. So this all relates to a refund they gave my partner and I some 2.5 to 3 years ago. At that point we were living in a one bedroom flat with a prepayment meter. Now, according to nPower, due to a mistake on their side (they said over charging) we were to be refunded £500. Upon receipt of the refund letter my partner phoned nPower customer services to ensure it was genuine and it wasn't being handed out in error. We were re-assured it was genuine and that we were definitely
  2. Following on from this thread https://www.consumeractiongroup.co.uk/forum/showthread.php?487703-Changing-a-Power-of-Attorney&p=5139451&viewfull=1#post5139451 Helping Mum deal with husband's finances, she has POA. There was a standing order for £15 pm going to Capquest, no reference recorded and no correspondence received for at least 4 years. Capquest can't trace an account or any payments received (I gave the a/c no and sort code of the originating bank). There's no record of any account with Capquest on CRA files. Other than asking the originating bank how far ba
  3. There are many people who find themselves in my position . Interest only mortgage coming to the end and there are either insufficient funds or no funds to repay the capital sum. In my case I took out a 10 year Interest Only Mortgage ( Idon't know why it is only 10 years) I have contacted Santander a few times over the last 2 years to see if they would extend the term but they just refer you to customer services to start a whole new loan . I no longer fit any criteria to get a loan . I have never missed a payment even though I am on a very high rate compared to other lend
  4. Hi, I have been reading lots of different opinions on here regarding debt from Australian companies being chased in the UK. I had a fairly large credit card, plus some other unsecured loan debt in Australia where I lived for some years. Due to illness I ended up back in the UK and out of work for 4 years. As a result I defaulted on the debt and had not made a payment on any in about 2 years. About a year ago I received a letter from Stevens Drake regarding on of the debts and threatening generic legal action if I did not pay. As I was still unwell at the time I did not have the
  5. Oh dont forget the £1.9 Million fine they've just been handed... Watch This Space As You Could Be Due A Refund Soon!!
  6. Tens of thousands of customers of rent-to-own firm PerfectHome will share a £2.1 million compensation pot for unfair treatment. Under a deal agreed with the Financial Conduct Authority watchdog, the firm will refund customers in the form of cash payments and balance write-offs. The FCA ruled that at least 2,000 customers were given loans they could not afford. In total, about 37,000 people will benefit from some level of financial redress, the FCA said. https://uk.yahoo.com/finance/news/rent-firm-perfecthome-pay-repay-millions-37000-customers-130642019.html
  7. Hi, Does anyone know what Nationwide is likely to do in our situation please? Wife is 16 years older than me so we had a 10 year self cert mortgage taking her to age 65 originally through Derbyshire/Salt and now taken over with Nationwide. About 12 months ago we rang Nationwide after receiving a standard letter re repaying the loan at the end of the mortgage term. The friendly but extremely unhelpful call center guide was only interested in referring us to an independent mortgage advisor when asking about options and whether we could extend the term as they couldn't give advice and t
  8. Lloyds Banking Group is to repay nearly £300m to about 600,000 customers over failings in the way it applied mortgage arrears policies, in the latest scandal to hit the UK’s biggest high street lender. Sky News has learnt that Lloyds will unveil a customer contact and remediation programme on Thursday alongside half-year results that will also be blighted by a bigger-than-expected provision for mis-selling payment protection insurance (PPI). Sources said that the redress scheme would cost Lloyds just under £300m, with more than £50m also set aside to cover administrative costs.
  9. Hello I would be grateful for some advice. I spoke to my mortgage lender this morning and if I dont find a buyer or settle my mortgage debt they will commence repossession proceedings in 7 days time. My mortgage with Acenden ended last September. I was unable to repay it, so I put the flat on the market, found a buyer very quickly but unfortunately just before exchange of contracts my partner had a stroke, forcing me to stop the sale. Some time later I put my property back on the market again found a buyer very quickly, but she pulled out just before we exchanged. That was a coupl
  10. Hi Cag community! I really hope you can help. I’m afraid I’ve never posted in a forum before so not too sure if I have posted in the right please so do let me know if I should post somewhere else! On 30th June 2015, EDF (representing Scottish Power) entered the communal corridor for my flat, and removed all the electricity meters for the whole building. We own a flat in a block of 5, and we had a prepayment meter with Scottish Power. In the few days following this we discovered (from the EDF officer who removed all the meters) that the meters to Flats 1, 2 and 5 (owned by the freeho
  11. Banks are refusing to pay compensation to card fraud victims based on nothing more than a "hunch", while others are forced to wait longer than four weeks to get their money back. An investigation by Which? showed that banks are “inconsistent” when it comes to handling fraud claims. Worryingly, banks appear to be refusing compensation to genuine fraud victims. The FOS said that while it had seen some improvements, in many cases banks have based their decisions “on a hunch”, without conducting a full investigation. http://www.telegraph.co.uk/finance/personalfinance/b
  12. We have been chasing Capital One since March 2012 trying to get PPI money back but to date no success. Because of my ill health and poor postal service in my area, even the FOS has decided not to help us Everything was down to time limits and when I got ill, all timings got put aside. Now, Neither Cap One or FOS want to help. Cap One have been charging us PPI since 2002. Has anyone got any good ideas or should I just forget the whole thing
  13. Long story short: dh was unemployed, I work p/t. We got ctax benefit ( later changed to something else, cant remember the name). When dh was back in work, I informed the council. They still kept putting the benefit on our bill. I called them several times and each time, they said they would deal with it and it was sorted. Today we received a benefit review letter, wanting paperwork wage slips etc and dates. I can't remember when dh started work,I just know it was about 2 years ago. I usually take the name of people I talk too, especially with things like this, but for some reason, I
  14. Hi again everyone. I'm in a position to make offers on two outstanding debts, one of approximately £10 k to TSB which I've been paying off at £50 a month since the court case (in which I defended myself and lost (quelle surprise)) back in 2009, the other to LINK who shafted me a couple of years back adding 3k onto my debt of approx 5k making it 8k of debt and I foolishly didn't get back to the court in time to object, so I've been paying LINK £10 a month since then. Both TSB and LINK have charges on our property which is why I'm keen to get these debts
  15. Hi, I am looking for some advice on behalf of my mum. She is currently paying Welcome £460 per month and her Mortgage company £600 per month. That is the majority of her income for the month on two secured loan repayments! Having spoken to her she is getting quite down about it, as you can imagine. She is a 64 yr old widowed woman and could really do with reducing both of these outgoings, but as I understand it she cannot involve these debts in a debt management plan or IVA. I think she has been to court previously for both the mortgage and Welcome loans and t
  16. Ok all Have been assisting a friend with this. DWP Debt Centre contacted friend in Dec 2012 stating old social fund load hasn't been paid repay debt. They repaid this debt some 5yrs ago and obviously after such a length of time doesn't have all the paperwork but does have some and 3 letters from DWP stating thank you for payment of £XXX. Now the classic DWP state they mean nothing as DWP own thank you for payment letter isn't a receipt. Gets better one of the letter they have from 5yrs ago matches exactly the recent letter to pay the same debt but from a totally different
  17. Hello there I posted this one another forum and took a right verbal bashing so I'm hoping there are some more people here with slightly more understanding. "ORIGINAL POST: Situation: Cannot replay Wonga loan as employment situation has just changed dramatically. I am now self employed, but certainly will not be able to repay them on May 04th - £1400. In fact there is no real chance of any more income forthcoming, at least right now, as my first product will only become available in during May. I have a family and my Tax Credits, CB and Housing Benefit have all been adjusted. H
  18. I have routinely seen the following advice posted; "for pdls, work on the basis that you owe the loan, original stated interest and a default fee. If they want the charges, they can justify that that are fair and proportionate first" Is there any basis for this? and does paying rollovers class as part of this repayment?
  19. My family have been put through HELL due to the actions of AVIVA INSURANCE, [see below], so I recently contacted my bank HALIFAX to beg them to refund the last 5 years of bank charges based on their moral obligation to offer a duty of care and help a long standing customer and his family, who have been seriously financially disadvantaged due to the actions of AVIVA INSURANCE over the same period of time. I contacted my branch manager, who knew our full history and who was fully aware of our long standing predicament and was sympathetic, but she explained it was out of her hands. Hali
  20. More than 150,000 customers at the state-owned Northern Rock will have their interest payments on loans handed back to them due to paperwork errors, the Treasury has admitted. In a fiasco that is expected to add to Britain’s deficit, Northern Rock Asset Management said it will repay £270m to customers who borrowed around £25,000. The stand to receive a windfall of £1,775 each. George Osborne, the Chancellor, told MPs that due to administrative errors made in 2008, loan agreements for around 152,000 Northern Rock borrowers were invalid. “As a result, interest payments on these loans are no
  21. Read more: - http://www.credittoday.co.uk/article/14526/online-news/businesses-may-be-forced-to-repay-consumers-for-mis-selling
  22. Hi all, I lost my job in 2010, run up debts with Barclays and Barclaycard and now they've sold my debt to Lowell and others. It is a lot of money, but I would like to repay them and get rid of all debts as I have a job now. I owe Lowell £2,415; this was a debt from my Visa Debit, the overdraft was £1,800, so I guess they added some charges. The other debt is for a Barclaycard, £4,581, sold to MKDP LLP, original debt was just below £4,000. Originally I had less credit, £1,500 I think, then as I was in the middle of my job problems Barclaycard sent me let
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