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About Kadcan

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  1. Hey Ericsbrother, Cheers for this. It sounds like you have a fair bit of experience with the Ombudsman? I didn't receive the letter! Didn't realise I should have. However our post just comes in through a communal letter box so onto the mat for 5 flats so it's quite possible I missed it.. Ach!
  2. Thanks Ericsbrother! I have already spoken to British Gas, but they say that they cant do anything. It is up to Scottish Power to cooporate they say. Is that true do you know? Or should I challenge BG on that? I did wonder about the Ombudsmen. I just have never heard good things about them! (but then that's just from a couple of friends who may well be the anomalies!) It's just bonkers things can get this far dont you think? It's been about 8 months of fighting so far and it seems I have a long way to go! Ah well. It's great to have all this advice
  3. It does feel like the most important thing is to get information, I agree. Then I will really know for sure what they are accusing me of, and will hopefully reveal how i can argue that they should give me my £300 back. Perhaps I could do the SAR and emails at the same time..? tackle the thing from many directions? that way no time is wasted..?
  4. Hey Silverfox! Thanks for the support! You are pretty much correct, but let me just be clearer. I am indeed on the prepayment meter, however I have precious little proof that I have been topping it up because I am a wally! The shop that I top up with charges to use a card so I have only used cash there. It seems I used to be far too foolish to get receipts. (Since this whole fiasco, I do now - of course- always make sure I get a receipt!). The shop are willing to provide a statement that I top up my prepayment key there frequently (at least once a week). The EDF officer who
  5. I haven't had a chance yet as I had to go out, but will be looking as soon as I have a mo! I have just got home and it's dinner then bed, but I will look tomorrow morning! Your advice is absolutely appreciated and you can believe me when I say that I will be taking it! I will also be sure to post back
  6. Thanks Bankfodder I have just seen that it made the word "sar" into a link when I sent it back to you! I will absolutely follow the link and take all your advice. Fingers crossed it all gets me somewhere this time
  7. Thank you, this is amazing advice. I dont know what a SAR is, however - and what is the cheque for? As far as the removal of the meter is concerned - they did have a warrant. I didnt know anything about it (of course) until after the fact. I think they are allowed to do it when they think someone is stealing electricity (which the freeholder was doing I think). Or perhaps I am wrong that this is lawful? We paid the £300 to Scottish Power as we just wanted it sorted you see. We thought we had no option. We planned to bill the freeholder for the £300.. as it obviously falls under
  8. Hi Bankfodder, I will absolutely look at the customer services guide, although at the moment I have given up trying to engage with Scottish Power on the phone as I never seem to get anywhere. I thought it was time to seek advice before speaking to them again. Yes - my story is confusing sorry! I haven't written about it very well. You are right about the key issue: I have paid £300 for a particular purpose as you say - to obtain a replacement meter and they accepted the money on this basis. Instead of getting a replacement meter they are using the money to defray debts wh
  9. Thanks for your quick response! It is incredible really! I wouldn't have believed it possible a year ago. Sadly I do not have evidence in writing. I wish I did! We have lots of emails going out to Revenue Protection from us, but they seldom responded. The couple of responses we had were only with more questions. It was someone from Revenue Protection who said something to the effect of "I know it wasn't you, but unfortunately we cant seem to get hold of the freeholders and someone will need to pay it off". I have this guy's name, but it doesn't seem right to mention it online.
  10. Hi Cag community! I really hope you can help. I’m afraid I’ve never posted in a forum before so not too sure if I have posted in the right please so do let me know if I should post somewhere else! On 30th June 2015, EDF (representing Scottish Power) entered the communal corridor for my flat, and removed all the electricity meters for the whole building. We own a flat in a block of 5, and we had a prepayment meter with Scottish Power. In the few days following this we discovered (from the EDF officer who removed all the meters) that the meters to Flats 1, 2 and 5 (owned by the freeho
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