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essjaydee

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About essjaydee

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  1. This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Hi everyone, Thanks in advance for any help or advice you can give. My parents (both OAPs) have just received a PCN out of the blue for supposedly taking an illegal right turn on a town centre road. There are actually zero right turns on the street in question, so the only thing that could have happened (although they cannot remember it) is that they made a u-turn using a supermarket loading bay situated on the right of the road. There is a photograph enclosed that only shows the car driving down the street, (it could be on any street, in any town, judging by the photo!), so naturally we went online to check the supporting video footage that this photograph was supposedly from, only to find that the photo is the only evidence included on the page. The main question here is what should they do now? It is impossible to speak with a human on the telephone, but they do not want to pay a fine without seeing the video of the incident actually happening. Is there a particular contact they should make to request the footage or should they challenge the PCN? Obviously, they worry that if they take too long or challenge and fail, the fine will double. Thanks guys!
  3. Hi guys, I spoke to a friend who has some legal knowledge and they advised that in this situation I have two options: 1) I can work something out with my employer - e.g. average my daily hours worked and ask to be paid in that amount for the public holidays. 2) Due to the fact that my current agreement is verbal, I could enforce being paid in full for the public holidays, but this may cause issue in the longer term. Does this seem accurate?! Thanks!
  4. OK, will pass that on - 7 days was last Weds though, so that is already well over the time What should be the next steps - assuming they still get no response? Thank you!
  5. OK, update time... Parents sent the letter off and have seen that the company received / signed for it. It has been over 7 days now and they've had no response... Is it time to start legal proceedings? Thanks!
  6. Hi guys - just a quick question... I am currently on a form of sick pay, that was agreed (verbally - nothing in writing) with my company a couple of months ago - backed by notes from my GP. Basically, I have agreed to work from home and am being paid for the hours I work, rather than my normal salary. My question is whether I am entitled to receive full pay (as in my salary) for bank holidays - my employer has already withheld payment for the bank holidays last month. Thanks in advance!
  7. Ps - date of first incident was late 2012, next was mid 2013, third, just a couple of weeks ago. Also, not sure what happened to the formatting / font - has all gone a bit haywire since copying and pasting from Word!
  8. Hi again. OK, so my parents completed the template letter from Which - do you mind taking a quick look and letting me know if it's good to go? MY ADDRESS COMPANY ADDRESS Dear Sir Reference: Bathroom Equipment (No contract / item / reference number) On XXXX DATE Ibought a XXXX ITEM mixer tap amongst other items. I discovered that theXXXX ITEM had the following problem: the tap no longer functioned correctly– water does not come out when the tap is turned on. On XXXX DATE Ireturned the XXXX ITEM to you and received a replacement of the same item.To remove the XXXX ITEM, I incurred plumbing charges of £XXXX onXXXX DATE and then to fit the new XXXX ITEM, I incurred further plumbingcharge of £XXXX on XXXX DATE. On XXXX DATE I wasforced to return the second XXXX ITEM to you, due to discovering that it hadthe same problem as with the first – the tap no longer functioned correctly –water does not come out when the tap is turned on. Again, to remove the XXXX ITEM, I incurred plumbing charges of £XXXX on XXXX DATE. The Sale of GoodsAct 1979 makes it an implied term of the contract that goods be as described,fit for purpose and of satisfactory quality. As you are in breachof contract I am rejecting the XXXX ITEM mixer tap and request that yourefund the sum paid to you of £XXXX and the sum incurred for the plumbingcharges of £XXXX. I also require youto confirm whether you will arrange for the one XXXX ITEM mixer tap to becollected or will reimburse me for the cost of returning it. If I do not receiveyour satisfactory proposals for settlement of my claim within seven days of thedate of this letter, I intend to issue a claim against you in the county courtwithout further reference to you. Yours faithfully, NAME Thanks again to anyone that takes the time to read and reply!
  9. Will take a look through everything this evening - thanks very much for your help and input... Really appreciate it!
  10. I believe that it would be out of the 120 days now. The first purchase was made approx. 18 months ago and the second approx. 10 months ago. My parents didn't handle the situation very well at the time admittedly by not raising any issues or insisting on a refund / compensation - is there anything else they can do without the Section 75 or Chargeback? Thanks again!
  11. Possibly credit card - if not then debit card. I'd need to check that to be 100% sure.
  12. Hi everyone, Many thanks for any advice you can give on the following. This is posted on behalf of my parents (both OAPs)... They purchased bathroom supplies from a high street store (not a big chain) and after a few months one of the taps failed (apparently the valve inside - due to limescale, or so the supplier said). They took the tap back and were given another one foc (but obviously incurred more plumbing charges). Fast forward approx. ten months and the tap fails again, with the same fault. This time they buy a tap from B&Q and have it fitted (more plumbing charges). After attempting to return the two faulty taps to the original supplier, they were told that the valves inside are only guaranteed for six months (the taps are guaranteed for five years) and they therefore couldn't have a refund. They were also told that due to the tap manufacturer going bankrupt the supplier had another reason not to give a refund, because he wouldn't be able to get his money back! Any advice on what they should do / what their rights are here? With the cost of the extra taps and visits from a plumber it has cost them approx. £300 and a lot of stress, which they really don't need. Thanks!
  13. Haha, will do... Unbelievably, it's only £15!
  14. An update on this... I've continued to receive calls / emails as I described in my first post, but have now received a letter as well. This was actually from a completely different company, called "Past Due Credit Solutions". It has "FORMAL DEMAND' at the top and says I need to pay the outstanding amount by a certain date to avoid further calls / costs etc. Shall I ignore this as well? Thanks in advance!
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