Jump to content

intree

Registered Users

Change your profile picture
  • Content Count

    789
  • Joined

  • Last visited

Community Reputation

11 Good

About intree

  • Rank
    Basic Account Holder
  1. the problem is we have a new mortgage deal in December and any adverse credit will cause us problems I would rather get the mortgage and then do that, Harveys offer £75 and then Creation is saying not their problem they won't release the last reports as they will be implicated but can I obtain these under CPR 31 now or after issuing the claim? Please, can this post be moved to the legal area, as I don't want to repost, not getting many responses here! thanks
  2. Hi We bought a corner sofa, via credit from Creation Finance, from Harveys. The Furniture has been declared by them as having a serious defect, leather colour running. They offered a credit note or replacement which were rejected as we have no faith in them anymore while they have attempted to complete repairs twice and failed, they will not now release the second report confirming this. Please can we be advised: Under the Sale of Goods Act 2015 we have rejected the sofas and requested they reduce the price and settle with Creation Finance, they have offered us a collection of the furniture and they will pay off the payments and loan to Consumer Finance, we have stated this is going to cause undue problems as when they remove the sofa we have no sofas unitl they are made by another Company, on this basis the refund has been rejected, they offer just £75 compensation and said go to the Furniture Ombudsman. We have issues as we would like to take this to Court and ask for the following advice Are Creation Consumer Finance jointly or singly liable under Sec 75 CCA 1974, If so how do we now pursue them as they have confirmed the fault is nothing to do with them and washed their hands of the issue, THEY CONTINUE TO TAKE MONEY FROM OUR ACCOUNTS. How do we issue a claim against Harveys under CCA 2015 for a substantial reduction based on their own reports one of which they now are not releasing? All help kindly appreciated as always. Thanks I do apologise if i have posted this twice but not sure how this works as need a response as soon as possible!
  3. Hi We bought a corner sofa, via credit from Creation Finance, from Harveys. The Furniture has been declared by them as having a serious defect, leather colour running. They offered a credit note or replacement which were rejected as we have no faith in them anymore while they have attempted to complete repairs twice and failed, they will not now release the second report confirming this. Please can we be advised: Under the Sale of Goods Act 2015 we have rejected the sofas and requested they reduce the price and settle with Creation Finance, they have offered us a collection of the furniture and they will pay off the payments and loan to Consumer Finance, we have stated this is going to cause undue problems as when they remove the sofa we have no sofas unitl they are made by another Company, on this basis the refund has been rejected, they offer just £75 compensation and said go to the Furniture Ombudsman. We have issues as we would like to take this to Court and ask for the following advice Are Creation Consumer Finance jointly or singly liable under Sec 75 CCA 1974, If so how do we now pursue them as they have confirmed the fault is nothing to do with them and washed their hands of the issue, THEY CONTINUE TO TAKE MONEY FROM OUR ACCOUNTS. How do we issue a claim against Harveys under CCA 2015 for a substantial reduction based on their own reports one of which they now are not releasing? All help kindly appreciated as always. Thanks
  4. surely Sec 9; 10 and 11 will be important under the Consumer Rights Act 2015? The suite cost over £4500 its not second hand, why should we have to accept a non-guarantee repair on a Sofa which is not fit for purpose? so what about the advice in post 6?
  5. Hi Just received this response despite their own report indicating via the report the damage was caused by a manufacturing defect - please advise I have taken a look into your invoice history and can see that the a complaint was made to ourselves with regards to your furniture on 18/09/2017, as your goods were delivered on 13/03/2017 this then confirms that this was reported outside the first thirty days from delivery. With this in mind and as per the Consumer Rights Act 2015, we do offer a repair in the first instance. Of course, should the repair fail, we would look into further resolutions for you, however at this point we are in a position of deadlock. Whilst we realise this may not be the answer you wished for and we can appreciate you may not be happy with the outcome of our findings, however our decision remains the same and is full & final. Alternatively, at this stage we would advise you to seek further advice; Harveys (a trading name of Steinhoff UK Retail Ltd) is registered as a full member of The Furniture Ombudsman which is approved by government to provide independent alternative dispute resolution services to consumers. We follow The Furniture Ombudsman’s Code of Practice which means that their decisions are binding on us. You are now entitled to contact them if you are not satisfied with our response to your complaint.
  6. Thank you dx100uk please can you direct me to a template for the Credit company to make sure they are aware and do I stop paying them or just complain at the moment!
  7. But they have sent me a report where they have confirmed that it was a manufacturing defect and not due to any other thing, they have also confirmed they can only carry out a cosmetic repair, the defects have been confirmed by their own appointed technicians!
  8. thanks dx100ukt would we have any remedy under the consumer credit act for faulty items sold?
  9. Hi we bought a 4500 corner sofa and 2 seater in March 2017, in Jun 2017 developed spotting, long story but they sent out a furniture specialist who did a report and indicated Manufacturing defect! We confirmed to Harveys that we would like a replacement or refund and the problem was there within 6 months, they stated they will send out a repair company for cosmetic repairs - we rejected this based on the " cosmetic repairs" which may not be permanent, they can not guarantee a permanent repair and they have confirmed there is a manufacturing defect. We have written to them rejecting the Sofa and asking for a refund and also a replacement from another brand of sofa manufacturer, they have not responded, the suite has been bought under a Consumer Credit Act agreement which is interest free, please can we be advised what action we can now take under both the CCA 1974 and under the Consumer goods Act 2015. Thank you
  10. On pip or going to be in the transition - contact your mp contact your MP IF YOU CAN NOT SEE HIM/HER ON THIS PETITION: http://www.parliament.uk/edm/2015-16/824
  11. On pip or going to be in the transition - contact your mp contact your MP IF YOU CAN NOT SEE HIM/HER ON THIS PETITION: http://www.parliament.uk/edm/2015-16/824
  12. On pip or going to be in the transition - contact your mp contact your MP IF YOU CAN NOT SEE HIM/HER ON THIS PETITION - the delays and incompetence of the PIP and the assessment process needs to be reviewed : http://www.parliament.uk/edm/2015-16/824
  13. they are all disgraceful, it shows who really cares about the poor and the disabled who are being victimised, I hope everyone will send this link to their respective MP and ask them to sign and if they don't, next time they come petitioning for their vote tell them to get lost, Its people power which matters so PLEASE WRITE TO YOUR MP NOW.
  14. CONTACT YOUR MP IF YOU CAN NOT SEE HIM/HER ON THIS PETITION: http://www.parliament.uk/edm/2015-16/824
  15. Thank you for your response, the IIDB and the pension was awarded in 2011, I am going to use this information to put forward when the assessment is completed.
×
×
  • Create New...