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Found 6 results

  1. hi I bought a security light from an independant online retailer which offered the best price online, I e-mailed beforehand to check the product was OK and met with great customer service. Went ahead and purchased the light. 11 months down the line the light failed and because its an LED type unable to replace the bulb. I felt relieved as it came with a 3 year warrenty. I e-mailed British General to explain what had happend and for advice but there was never any response to my e-mails i rang them and was told that these lights breaking was a c
  2. I bought a TV 12 months and 3 weeks ago. Since buying it I had an intermittent problem with the screen going off for about 10 seconds then on again. I eliminated various other pieces of equipment over time then reported it to the manufacturer about 4 months into their warranty. After following their trouble shooting procedure they accepted it was faulty and arranged an engineer repair. When the engineer rang to arrange repair and get details I was away (this was around Christmas). During the discussion I told him I was unsure how to reproduce the issue since it happened inte
  3. In July 2014 I bought a Vax vacuum cleaner from Currys online, delivered to the store for pickup, at £49.99 (yes, ok cheap vacuum) Yesterday the motor burned out - terrible noise accompanied by a burning smell. Fair enough, things break and it is only 10 months old. Currys will do the right thing, I figured. £50 wasn't worth Mr. repairman assessing it and they'd just exchange - guess not. today I packed it up in the original box, along with my delivery receipt and took it to the nearest Currys superstore. Explained the situation and the Knowhow guy explained I had to tak
  4. The Asus tablet we bought just over 12 mths ago for £250 stopped working because of what store staff identified as a manufacturers fault (the screen froze). We were offered £150 which was refused. Surely if it is a manufacturers fault a full refund. repair or replacement should be offered under the 2yr EU directive. Please advise
  5. BEWARE when buying anything from Currys/PC World if you think you are getting the manufacturer's warranty that you would get if you purchased your product elsewhere. I have discovered that Dixons (Currys/PC World) have a practice of "buying out" the manufacturer's warranty. What this means is that, if you need to make a claim under the manufacturer's warranty you thought you had purchased, the manufacturer may well tell you to get lost and contact Dixons instead. This certainly applies to Toshiba laptops and, I have been informed to several other manufacturers as well (e
  6. I recently purchased a dehumidifier from an ebay seller. Item was listed to be brand new and seemed to be a bargain. I sent a message to the seller just to confirm that the item was brand new i.e box unopened, I also asked does the humidifier come with the manufacturers warranty. I was informed that yes the item is brand new and comes with the manufacturers 12 month warranty. What I didn't realise was the the seller is private, checking the product registration it is requesting what company was the dehumidifier purchased from and the date? Because this was a private ebay sale.
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