Been having problems with Vodafone all year - they just get worse and worse! I called in Feb to report poor network coverage. They assured me it was just 4G upgrades and would be over soon. They promised that once the maintenance was finished they would refund my monthly tariff, back dated to when the problems started. In March, I was still having problems (ironically even the call to complain failed from my mobile as I had no signal!). Same story but conveniently they had no record of my previous call and compensation promise. However they offered £15 goodwill and a months tariff. Pretty poor considering I had only been able to communicate via imessage / whatsapp (anything using wireless but not Vodafone's line!) 90% of the time since December. In May I had had enough and with my contract up in June I called to discuss leaving. The representative I spoke to gave me my PAC code and explained that it's activation would be the start of a 30 day notice period. We agreed this would work fine as my contract was up on 6th June. I passed this code to my new supplier on 9th May and they activated it on 12th May. An subsequent online chat with another rep after this was the most dreadful customer service experience of my life! He was rude, sarcastic and unhelpful. I had got in touch again as my credits had not been activated. He agreed to arrange these then he also then told me I would have early termination fees added to my final bill! After 2 hours (!) online chat, he and a superior assured me that this would be waived due to the advice their other colleague had given me. So, obviously, on Sunday I received a bill including termination fees. A phonecall got me nowhere. The rep (again conveniently) could not see the online chat transcript promising to waive the fees. So I got back on online chat and the rep checked the transcript and again arranged to waive these and resubmit my bill. I am yet to receive the recalculated bill and struggle to believe that it really will be changed. Pretty sure they will take the money then I'll have the mother of all fights trying to get it refunded. More time, more stress. I don't think I can put into words how shocked I am that such a company has such terrible procedures and gaps in communication between departments. Never, ever again will I go back. Vodafone has a long way to go in terms of customer service (bordering on aggressive in some situations) and also coverage for their customers. They really do not care!

I need urgent advice on a major issue I am facing with the local authority and need urgent advice on the best way forward. I bought a council flat on a right to buy several years ago. In the last 4 years there have been several works the council have done and the charges were quite substantial. One the first invoice I was given an option to spread the payment. On the others no such option was offered, although they claim it was offered. The charges in addition with the annual service charges, it became quite difficult to keep up. In February 2014 the council took me to the county court. I explained at the court that I could not make the full payment but was prepared to enter into an agreement to make instalments, but for reasons I was never made aware of the council suspended the case only to resurrect it in May this year. Between the original case and now I have been making instalments and reduced the balance. On or around the 15th of May I received 'Judgement for Claimant' for the value of £1,329.61, including charges and interest. The council had commenced county court action in February 2014, but suspended it, but I was not aware that it had been suspended. I spoke to the council because the value claimed was incorrect as I had made a payment of £300 before I received the judgement. They confirm it. I sent an N245 to the court providing income and expenditure and the sum I am able to afford. I have not yet had a reply from the court. The balance due from the case is now less than £1000 due to the instalments I have been making On 18th June I received a 'Breach of Lease' notice from the council enclosing Notice under Section 146 of the Property Act 1925 and asking that I make full payment within 21 days or further legal action would be taken resulting in forfeit of the lease. This was despite not receiving any decision from the County Court. I have researched Section 146 of the Property Act and I do not believe the council are acting in accordance with the law. Further I have spoken to the council and more than one occasion and had various email exchanges about the possibility of instalments payments but they are refusing to even consider it, even though they can see that I am making an effort to make payment. I am not sure what steps I can take now and my wife and I are quite worried at the possibility of losing our home and would like some advice on how to tackle this issue. Many thanks

Hi, I'm new here and hoping for some help. I have been dealing with a certain technology company (don't want to name them at this point) regarding a TV problem I have had for months. It came to a point where I was receiving so much confusing/differing information that I decided to write to Head Office to get my issue resolved (faulty TV). The next day after sending the letter, I received a call from their consumer relations group apologizing for all my trouble and they told me they will definitely be sending me a replacement - they used the word definitely at this point and said the replacement was confirmed by head office. They told me that they just need to see whether I would get the replacement before pick up of my current TV, at the same time etc. Next day I was called by another person, apologised to and told that the TV has to go to an assessment centre first as they didn't realize it hadn't so far (even though this was clear in my complaint letter and all communication with them thus far) before applying the appropriate remedy. I was incensed, because this was a classic example of the type of confusing information i've been given so far. There are many reasons it hasn't gone to an assessment centre so far, but my question is, was the original agent's promise/agreement binding? They told me in no uncertain terms that I would be getting a replacement and it was already approved by head office. I am seeking a recording of the conversation at the moment. Thanks for any help.

Hi, Last month I moved house. The person who was moving into my old house had already started changing their address over via their phone provider. When I rang BT I was told that because there was someone already taking over the line they would then treat me as a new customer with a new account. So I carried on with BT and signed up with a new contract etc with BT TV as well. All went fine with the move and the broadband worked straight away. The house doesn't have an external aerial so the BT TV wouldn't be much good to me. Just had my final bill and I am fuming. They are trying to charge me £10 because I finished my previous contract early, £13.50 for BT sport (for June to July) and another £3.50 for the HD package. I have been a loyal BT customer for years. This morning I have been on to their call centre to complain and they are looking into it. When I was talking to customer service he also told me there was a £35 activation charge for the BT TV again this wasn't told to me when I signed up. I am not going to accept any of these charges and only pay for the services I have used. JJ

Sent my Samsung off for repair. Pretty standard repair job with that type of phone. Was told that it would be back within 10 days. Been longer than that now so thought I would chase it up. Tried the website but didnt have the job number so tried the store. Recorded message saying that they are closed for refurb and that any repairs would be sent to another store even further away. Tried the new store. They didnt have it. I asked for my job number so I could trackit myself. They said cant do it. No reason. I asked if the repair copany could send it to a more local store to me. They said cant change it now. No reason. Really was as simple as that. They managedto change the store address when it suited them but wont do it for me and will have to drive further now. Just seemed like the person just couldn't be bothered as I am sure they could get a job number for me and contact the repair company to get it sent to a different store as its been done once already. Anyway. Know much cant be done and just blowing off some steam as Vodafone have been generally good. Just wondering how long other Vodafone customers have had to wait for repairs

Put a £800 claim in for charges back from Nat West for vulnerable adult who is in hardship Nat West refunded £500 went to the Ombudsman who got them to agree to refund the other £300. The £500 was refunded to the account but since then relative had to close the account due to Nat West closing where they live. Relative got a charge for closing the account they refunded this by cheque. Ombudsman told relative to let them know if the £300 was not refunded by last week it has been refunded but paid to the closed Nat West account to go towards the overdraft still wing on this account. Complained to Ombudsman and this is there response. "The settlement amount was in respect of interest that was applied to the account. As there is still an outstanding balance and therefore the interest amount was never paid the refund of interest will credit directly to the account" Told them relative in hardship and that is the reason the request was made to Nat West and relative was led to believe this £300 was to be received by cheque. In what way does relative benefit by it just coming off an overdraft that is in a closed account.

DWP have announced that they intend to make a second London borough a trial area for the Digital Service for Universal Credit (UC) If you want to know more please follow the link below (Published 15/05/2015) "Croydon to become second area in UK to undertake controlled testing of enhanced digital service targeted to deliver the flagship welfare reform" http://central-government.governmentcomputing.com/news/on-track-universal-credit-digital-service-set-for-summer-expansion-4578661

I've recently purchased a car from an airport transfer company. Before I purchased the vehicle, I spoke to the owner that advised me that due to being classed as a taxi, the car has a meticulous service history with a lot of parts replaced due to the high mileage. I've now purchased the vehicle and now I'm having a wee bit of trouble obtaining the history from the company. Despite the history belonging to the car which I guess I'm entitled too, they wan't to charge ME as It'll cost their accountant to to obtain the documents. Obviously I'm refusing to pay anything and as It stands now, I'm getting no response from them. What can I do??

I purchased mazda 2 sport in march 2012 along with a 3 year service plan (bristol street motors) I clearly remember the salesman describing everything that was included in service plan & him telling me that it would be a good buy as my car would be due a "major service" during the 3 years that would include a change of belts (cam/timing). I even got him to write this down and sign it ! as i had heard about people being promised all sorts & then that not being the case! I still have the piece of paper he wrote this on - says * belts* included .. after problems with each service e.g car came back to me with a multi meter tester under the bonnet ! customer service desk wouldnt provide me with formal written service check list ,,, car called in at wrong times for services ,,, was told that my last service had happened in 2014 (service plan states last service due march 2015 ... I was given a "free" (erm no not free just what was due to me under plan terms ,,) service today ,, I mention squeek /noise from under bonnet ,,they said they would check .. girl on desk told me that mechanic couldnt be sure but he thought it may be coming from timing/aux belt area , , I told her that surely this was under the service plan ,,, (remember i have written promise ! ) she said no .. not under plan sorry long winded explanation but to my mind surely I have been mis sold the service plan ... it doesnt cover what the sales man promised ?? Id be grateful for any accurate advise on this ..

Morning All, I'm new to the forums and after reading numerous posts about how insurance companies are doing this and that wrong, and how they're thieves and spiteful people, I thought I'd try a put a positive spin on things, as I've had a number of decent customer service experiences with insurers, and feel that it doesn't get reported unless it's a bad thing - most of the time if consumers are happy, they don't bother to shout about it. Who has anything positive to say about companies they've been with in the past that have provided them with great service, and made them feel like a valued customer? Hope to hear from you! Thanks, Dave

Dear forum members, Countrywide have issued a court claim over a service charge arrears, legal fees and admin costs. I’m a leaseholder (over 14 years) in one of three block development and the property is managed by residents company who have hired Countrywide to manage the property. They manage properties so badly that and estate agent has recommended my friend not to buy in the development. I have refused to pay the service charge as the management company in in breach of lease and Countywide is in breach of its management obligations, in particular: 1. According to the lease Windows should be painted once every 3 years however they have not been painted for over 11 years, resulting in wood being rotten and irreparable. 2. The development had no freeholder since 1990 when the original freeholder went into administration (final dissolution 2010) and according to law, if the freeholders name is not on the service charge demand the bill is not payable, but in past they have charged several times for admin and legal fees in excess of 10K. When they tried to collect it from me last year, I told their solicitors, that there is no freeholder and they stopped sending me demands. I have an email from a director to countrywide saying that the freehold is sorted and now they can collect the service charge from me. 3. They are constantly ignoring my reports of problems. - The gutter of the roof is blocked and the escaping rainwater damaged the porch which is in verge of collapse due to rotting. ] - The rear big communal light is not working for a year (despite three repair bills for the same light when it was working) 4. Excessive and unjustified expenses such as: - During last year on light bulb replacements in communal areas alone Countrywide has spent £1,100 (there are not more than 45 communal lights) Buildings insurance has risen to £9,800 while quotes have been obtained for as low as £2,800 - In 2011 £4,500 has been paid to chartered surveyors for holding a tender to paint the windows (quote obtained was £70,000 for 40 apartments ) . Unnecessary expenses such as repeating Asbestos inspection, Out of Hours premiums, secretarial fees etc… - Overly expensive general repair bills. 5. Excessive management fees (I have obtained quotes from 3 different companies with the lowest quote of £40 They have taken the service charge from me in past by the following means County court 8 years ago (admitted and paid hence not disputed now) Four times added to the mortgage County court recent tried to defend but court was in another city and I could not attend nor transfer it to my city. My question is, can I claim back the following charges going back 5 (if not 5 then how many) years and what are my chances in leasehold tribunal. All administrative charges imposed by Countywide on me All legal charges including past court fees All charges from mortgage company for adding arrears to the mortgage 50% of service charge + 8% interest Any additional advice would be much appreciated.

Hi All, First post on the forum, but have read many other similar threads now that I have done some searching on the internet - wish we had done so before switching to Vodafone. Brief summary: Vodafone seem to have messed up porting a number and while it can call and text the SIM can't get any mobile data at all. It's been like this for 6 weeks and Vodafone don't seem to be able/willing to do anything about it. Meanwhile they're still taking our money. I've complained in store (more than once waited in the store while staff are on hold to someone else for so long that the store closes and I get kicked out!), I've spoken to them on the phone, and have spent hours on the webchat system, I've even made a complaint directly to the CEO. Every time I complain I'm told just to wait 24/48/72 hours and the mistake will be corrected. It never is. From what I can gather only a handful of people in Vodafone can actually interact with the porting system and they are never customer facing and difficult for even executive level complaints to get in touch with. I'm on here to see if anyone can give advice about what to try next? It seems like options might be: Complain to ombusdsman services - unfortunately they won't take the case on until 8 weeks have passed, so have to wait a little longer before approaching them. Try to tackle Vodafone legally as a breach of contract - they're more than happy to collect the direct debits but are not providing the service we agreed to - perhaps there is an appropriate angle here? Something else? Maybe the better informed users of this forum have good suggestions? Looking forward to getting peoples thoughts - help! Thanks for reading Owen

HI, Broke down and the RAC recommended a garage to me. Car was towed there and it was an electrical problem with the dash. They said they would send it to external repair service and would confirm price. They called me back and told me they couldn't find anyone which I thought was odd. I looked online as I didn't want to have my broken down car back and have to tow it from my house to somewhere else and found there were many companies that would repair the dash 99% success or no charge good reviews etc. Rang back garage and so they said they would send it but they had to do extra work to install it when it came back. Rang dash repair service and they said no work was needed just plug in and play after their repair. So the garage dropped the charge and sent it away. It was repaired successfully and so fitted back to the car. I had a charge of 2.5 hours fault finding that was agreed by garage before this went ahead. When I got the bill there was a charge of £30 extra fault finding that was already confirmed in the 2.5 hours and a charge for a new car battery. I told them my battery in the car was fairly new and under warranty so could I have it back as they had charged me £90. Also when I came to collect the car I brought my old battery before the one that was in the car which was also good as I replaced it initially thinking the dash fault (which started before the breakdown) was because of battery. I was told if I put my battery back in it would invalidate the warranty on all repairs. I asked for my old battery back as it was under warranty and they told me it was in a big pile in the garage and would be hard to find. When I insisted the mechanic sent with me to get it told me it would be on the top of a small pile but had now gone missing. 6 calls and two emails to the garage owner and no reposes back, I am going to complain to the RAC which I told the garage I would do if they don't return my calls or emails by the end of the week. Should I go straight to small claims next? Thanks for your help! Sam

This is the very condensed version of the unbelievable and very poor customer service review that I have been subjected to by Synter BMW Birmingham. I started to type this up in detail but just the way that they secured the deal took me a page to write. The vehicle in question was a 2012 BMW E92 M3 in Santorini blue with competition pack FG12NUX a BMW approved used car. Thus is the attention to detail of Synter Birmingham most of the internal paperwork I have for this vehicle has slight variations on the registration. Friday 24th April - Test drove car, couldn't agree on a deal. Saturday 25th April - Dealer rung me and made an offer (which was what i had offered them the day before) and the car could be ready Tuesday. By the time I rung back to agree to deal but they had closed for the day. Left a message expecting to continue with the transaction Monday. Sunday 26th April - 8.30 am got a call from Salesman 2 as Salesman 1 was on his day off. Salesman 2 wanted me to pay a deposit over the phone for the car. I was a bit miffed that they had called at that time on a Sunday for business but assumed they wanted the car sold ASAP, so i went along. I asked for Salesman 1 to call me Monday morning to arrange collection. Monday 27th April - 8.30 am got a phone call from Salesman 1 stating that I could collect the car Tuesday, I explained that I was busy Tuesday and would like to collect car last thing Monday. Phone went quiet and Salesman 1 said I'm not sure where the V5 is....leave it with me. I had to ring back a couple of hours later and he said that they had made some phone calls and they still didn't know where the V5 was. I assumed that it was on somebody's desk within BMW. Got a call from Salesman 1 a couple of hours later to explain that they hadn't received the V5 from the previous owner and that I had to wait until they received it because they were at the mercy of the seller. I ended the call to process what I had been told. They were not at the mercy of the seller, I was the victim of their poor practices (more of those later). An hour or so later I received a call from Salesman 1 to state that they had spoken to the seller but he was abroad and his wife would post it first class in the morning to the dealer. I explained that they should stress to the wife that the V5 should be sent next day special delivery but this was dismissed by Salesman 1. Being annoyed that the Salesman or dealership were doing nothing to support me or come to a quick transaction. I gave Salesman 1 an ultimatum of I'm coming at 11 am on Wednesday to collect the car if the car is not ready or the paperwork is not in order I will expect a full refund of my deposit, Salesman 1 was shocked by this. I now expected the dealership to ensure the V5 was sent by Special delivery, have a courier collect it or have the nearest Synter collect and transfer it internally. Tuesday 28th April - No contact Wednesday 29th April - 9.30 am call from Salesman 1 we don't have the V5 yet but you can take the car and we will forward the V5 when we get it. I asked how the V5 was sent to them. His reply first class I think. I explained that I was just getting on a train and I would see him at 11 am. I arrived at the dealership at 11 am to find a smiling Salesman 1, the V5 arrived in the post at 1040 am. I went through the handover and had to ask for a lot of paperwork that I would of expected to come with an approved used BMW. Salesman 1 went away and come back with some of the paperwork which had been photocopied and some I could not have i.e. any information about the BMW warranty, not even a leaflet. I was told that it would come through the post (still waiting). I took delivery of the car and what an amazing car it is. Saturday 2nd May - I had covered 250 miles in the car and decided to give it a wash. Started to pressure wash it and a playing card size piece of lacquer fell off the top of the bumper, my heart sank. I phoned the dealership straight away but salesman 1 wasn't in and generic salesman would call me back that day. I inspected the car and was sure that the paint failure must have been due to a smart repair but couldn't see any signs of one. I continued to wash off car and another piece of lacquer about the same size as the first came off the bottom of the bumper. I was now absolutely gutted that I had been sold a non pristine car that would no longer be in original paint (if it was anyway) and stopped washing the car. No call back from dealer. Sunday 3rd May - Called dealer no salesmen available, generic salesman would call me back as Salesman 1 wasn't in. No call back. Monday 4th May - No contact. Tuesday 5th May - 9.00 am called dealership and spoke to Salesman 1 explained that the paint was falling off the car and I was sure that it had been touched up. Salesman called me back sometime later and said that they hadn't painted the car and I needed to take it to them to have a look. After my previous experience of buying the car I had no trust in them and knew they were only interested in the profit margin and would have no issues with fobbing me off. I explained that I wasn't driving there for them to have a look and send me away whilst they had a think, they needed to get some options to solving the problem in place before I took time off work and drive to them. Salesman 1 replied, I don't have the authority to do that. My reply get somebody who does, call ended. Pre-empting having to take the car to the dealer for them to inspect the paint, I decided to wash the car off again with the pressure washer, now a chunk of lacquer falls off the drivers wing mirror. I look at the wing mirror closely and could see bubbles where the lacquer hadn't stuck to the colour coat. I took the car to my trusted classic car body shop to get their opinion on the bumper. They stated that they thought it had been touched up and the only way it fix it would be to remove the bumper and start again. Salesman manager calls and asks what i would like doing with the car? My reply, I want the bumper taking off along with the wing mirror and painting to BMW repair standards. Manager replies oh ok, I will sort it out. One of my friends is friends with the owner of a body shop who works for another BMW dealer, so he arranged for me to take it to his shop. Body shop owner said, that he had seen the paint delaminate like this before on BMW's but usually red cars but not to worry as BMW will always repair paint defects under warranty but I will have to go through the dealer. Salesman 1 then phones me to say that they have got the car booked in to the body shop first thing in the morning and a courtesy car is waiting. Explained that I wanted to work completing as a BMW warranty claim to which he replied, we are doing it in house but it will be all BMW paint and to BMW standards along with the paperwork, it's just that we are paying for it instead of BMW. It will take a couple of days. I reluctantly agreed to this and ended the call. Wednesday 6th May - I Drop the car off at the dealer first thing to be told that my car would be ready later that day. I questioned that all of the work we agreed, would be completed in one day? reply, yes the body shop are waiting for it now. I Thought this strange but possible if the body shop pushed on with it. I asked him as a goodwill gesture if he could have the wing mirrors programmed to fold when the car was locked. Went home in the courtesy car and at 3 pm got a call from Salesman 1 stating the car was ready for collection. I told him I was on my way. Forgetting to ask about the wing mirrors I phoned him back on my way. His reply was, I've spoken to the chief tech and it can't be done that's why you have a switch in the door. I explained that you can buy a phone app to program it, so I know BMW can do it. His reply, no we are not doing it. Leaving that subject I asked if all of the paperwork was completed for the paintwork, his reply was there is no paperwork as we have done this out of goodwill. Now my blood was starting to boil as they had gone back on what they had promised. I asked how the car was looking and his reply, it's all good and looking beautiful. I ended the call. I arrived at the dealership and saw the car on the forecourt I walked over and saw a couple of squashed flies on the edges of the bumper so knew that it hadn't been fully painted or even off. I looked closer at the areas where the lacquer fell off and that was now covered in orange peel, I worked out slightly and found the masking lines. It was an utterly terrible touch up job that looked like it had been done outside (dust in the lacquer). I went into the dealership and asked for Sales manager, told him that I wasn't happy with the work and he had a look. He agreed that it was diabolical but stated that he had paid for it to be done properly and needed to talk to the body shop. Sales manager came back and I asked who had accepted the car back in that sate? His reply, nobody. I asked, who checked the car before calling me? Reply, nobody. I told him that the whole service and experience was diabolical and I wanted to reject the car. He then offered to send the car to another body shop and have the work fully completed to BMW standards and supply me with the correct paperwork. My reply, you promised me the exact same thing yesterday and look where we are today..... you expect me to trust you again for the same thing? This went around 4 times before I insisted on a refund. He then stated that he would have to get the General manager. General manager came out and stated that nobody had checked the car before phoning me and that the work should of been completed under BMW warranty but couldn't now as they had painted it. She offered, the car repaired and £250 back. I asked for a refund and she offered, the car repaired and £350 back. I refused again and she offered, the car repaired and a free service. I told her that I wasn't interested in another deal, I came to BMW for the whole experience and worry free motoring which has totally been ruined. She offered a few more inconsequential things but I had decided that it was time to cut my losses of what had become a stressful and utterly negative owners experience with a dealer I couldn't trust. I informed her that they could learn a lot from Renault Birmingham about customer service. The deal they offered for the refund was the full amount minus £500 when I gave them proof that I had retained my private registration online and the £500 once they had the V5 back in the original registration. I stated that I didn't think I would be able to retain the private registration online and would have to send all of the paperwork to DVLA. This was dismissed and I left the dealership. 48 hours after leaving the dealership I still have received no refund. Thursday 7th May - I called the dealership 4 times to try and confirm that the refund had been processed as I received no contact from them. The Sales manager was too busy to receive or return my calls. As last resort I asked for General manager to call me Friday morning. I contacted BMW UK customer service and explained that I thought they should know that I had rejected the car purely on customer service, the operator sounded shocked and said thanks for the call. I asked if somebody would call me back? To which the operator replied, No we will deal with this internally and quickly ended that call. I thought this very strange as they didn't know any of the details of the service or lack of I had been provided. Friday 8th May - The call from the general Manager never happened. At lunchtime I managed to speak Sales manager who states that the refund is being processed by the accounts department. At 4.00 pm I received an email from Sales manager asking me to confirm my account details. I gave these details to the Sales manager on the 6th so he could process my refund and the details are correct as I had a carbonated copy of what he recorded. At 4.45 pm I replied to his email with the account details again and could he please ensure that the refund was processed before close of play Friday. It's now 6.00 pm and I have had no further contact from them. My guess is that they have not processed the refund and have now gone home for the weekend. I cannot understand why Sytner did not deal with the paint failure as a BMW warranty claim as I am lead to believe that the dealership also earn money out of warranty claims, unless they knew that the paint had been touched up and wouldn't be covered by BMW. After all of the promises on the phone that the paint would be repaired to BMW standards along with the appropriate paperwork. I truly believe that they only ever intended to have a quick touch up job completed on the car. Even after 30 mins of the Sales manager telling me that they had requested a full BMW standard repair and me telling him that I didn't trust him. Not once did he show me or even hint at any documentation about the work they had requested the body shop to complete. Salesman 1 can be proven to of actually lied to me on 3 occasions just to make his job easier.

Tonight I attempted to change my Internet and phone service provider from Talk Talk to Plusnet. This became impossible because Plusnet would not accept my debit card details without a debit card nickname. I have no idea what a debit card nickname is and I am therefore unable to provide one to Plusnet. Does anyone know what on earth is going on here? My debit card details are correct, I have money in my account and a regular guaranteed pension income. I asume I will have to look for another service provider who is happy with my debit card details and doesn't require any crazy nickname. I would also like to mention that I have been with the same bank since 1977 and have never been asked for a nickname linked my debit card or anything else. My current service provider is happy with my debit card details and requires no nickname to obtain regular payments from me. I have also paid for many other things using my debit card and have never been asked to provide a nickname.

Hi All, First post on the forum, I am having a problem with Vodafone since porting my number across. Like many others by the seems of it I have no mobile data. I can call and text but no data. I have spoken to Vodafone customer services numerous time on this issue and the call has allegedly been escalated to the network team. This call has been with this team for about 10 days and I cannot get an answer as to what is happening. So far I have been through the internet settings with every customer service person on every call. I have had the texts sent to me to do the Telco equivalent of have you tried turning it off an on again. They have blamed the SIM card and have had a new SIM sent. Another half a day without a phone at all while switch took place. Then I was told the call has been escalated to the network team and I will get a txt in a couple of days to let me know what is happening. This was about 10 days ago and nothing has happened since. I have spoken to customers services again today and there is still no update and I was told there is no SLA to fix this issue and to wait a few more days. I did not realise how much I rely on the mobile data for little things when out and about. I am now very frustrated as I have a smart phone which I can't use as such when away from wifi. I cannot wait 6 weeks or more like other users who have posted here and I am still paying for a service I am not getting. To rub salt into the wound I get a text from Vodafone stating you have unlimited uk data for 2 more months. So enjoy watching movies or listening to music. Would have been nice to use some of it. What sort of action can I take with Vodafone? e.g. Do I have grounds to terminate the contract and return the phone as they are not supplying the service I have signed up for. Any advise or possible routes other that customer service to get the issue solved. Thanks Matthew

Hi I've recently had some work done on my car which has resulted in considerable damage being caused by the company who did it. The work was to vinyl wrap parts of the car, however the person who performed the work was negligent and has caused considerable slits in all of the window seals, they no longer fit properly, and now need replacing. It was not a garage, but a specialist who does window tinting, vehicle graphics and vinyl wrap services. I have sent him photos and he is willing to "take a look" (on Friday) however there is no way they can be repaired and will require replacing. With labour the cost will be around £1000 pounds having had estimates already over the phone. The actually work itself was just over £100. (Paid by card). (The car is pretty expensive). Am I able to make a claim on my credit card for cost to repair the damage? It's unclear if they are a sole trader or not. Thanks.

Hi, I was wondering if anyone else has found the Scottish Power Boiler Service contract to be appalling. A valve in my boiler started leaking in November and an engineer from Scottish Power told me he would order a new one to replace it. However, after two months of repeated phone calls, engineers turning up with the wrong valve (or not at all) it still hadn't been fixed. The leak got more severe and my boiler was becoming damaged. I finally received a phone call from Scottish Power saying that an engineer would come out to replace the valve on the morning of January 30th but nobody came. By this time I was very concerned about potential damage to the boiler and I therefore phoned a local plumber who replaced the valve for me the following day at a cost of £175. I have tried to get Scottish Power to refund the cost of the valve but they have refused as an engineer apparently turned up later that day rather than the morning (despite me telling them that I couldn't be there after 4 p.m.) and I wasn't there to "give them access" so it is my fault (according to them). The fact that I had made it very clear that I would only be there in the morning and the fact that I had already waited for two months is irrelevant it seems.

I swear by GOD SAKE I Vodafone Customer Service is HORRIBLE (well, some of you would probably know that) But I can't still believe I waited for 1hr 48 min and got nothing at the end after a failed chat conversation with an RETENTION Agent that seemed to be a comedian, even using LOL in front of my face. I do honestly need some serious advice on this as I am planning to take this to even the last consequences. I can't believe they hire this people and then they just said they are having a friendly approach :!::!: Please help me and advise me how could I counter attack and what could I say in tomorrow conversation...

In simple I set up an ad hoc business collection with RM, they failed to collect when promised, failed to collect the next day and again on the third day. At which point I asked for a refund. 14 days later and no refund has been received, no contact of any type either regarding the refund or to apologise for the lack of collection or an explanation from them and to rub salt in the wound £20 of call charges to a premium number. Had they come and collected I would of accepted these and learnt from the mistake but as we stand I am the best part of £40 out of pocket and pretty annoyed. I have slowly moved to couriers for all but international shipping over the last year with a pretty good success rate but there was about 100 orders and my car was in for repair so I figured this a good option. I guess what I'm asking is do I have any grounds for reclaiming those call costs?, Im going to email them about the non refund for non collection but won't be ringing them again.

Been PAYE for the last 50 years now I have finally retired and receive a small private pension and state pension which are fixed amounts the wonderful HMRC insist I go onto Self Assessment and to add insult to injury because they made an error last year they want me to pay £249 in underpaid tax for the year 2011/12.I have advised them that my middle names are Starbuck-Google-Arcadia and I want to negotiate a write off for the £249,to date no reply FS

I had a problem with my clutch about nine months ago where it would sporadically jam and refuse to go into gear. It did it a few times but seemed to resolve itself, until it happened on my way home from work and would not go into gear. I had to leave my car by the road and arrange to be picked up. When I returned to get my car the clutch was again working fine without a problem, but I took it into a Vauxhall garage anyway to be checked. I was told the problem was that the clutch had a low biting point and needed to be replaced, I paid approximately £500 for this. Now, about nine months later, I have had a recurrence of the exact same problem and took it to a Vauxhall garage again. I am told that the clutch had a high biting point, but on stripping the car to check the gear box and clutch they could not see a problem with the previous repairs. They put the car back together, retested it, and say that my pedal box is broken and needs to be replaced. For all of this they would like £875. I am really unhappy that I am having to pay so much money to have the same problem fixed within twelve months. Need I add that of course I was told the apparent two different causes of this are unrelated? I feel that Vauxhall have been unsympathetic to this, and will not allow me to pay this in instalments although it is a large amount that I will struggle to afford. Is it true that what I have described above could be caused by two unrelated problems that would not necessarily have been picked up the first time I took it in for repair? The car is a Vauxhall Corsa from 2008, 1.2 engine, about 50k miles on the clock. I have had it for about four years and had no problems with it until the above, and no other major repairs aside from servicing.

A service allowing motorists in England and Wales charged with summary motoring offences to enter a plea online is being launched by the government. People charged with a minor motoring offence such as speeding or not having insurance will be able to enter a plea 24-hours-a-day via a secure website. The gradual roll-out of the "Make A Plea" scheme from March follows a successful pilot in Greater Manchester. The government says it saves time and money for the criminal justice system. Last year saw 4.5m minor motoring offences processed through the courts. The government is also considering whether the scheme could be used for other low-level offences. http://www.bbc.co.uk/news/uk-31653760 Warning: Expect an influx of copy-cat sites from the same bottom-feeders who rip off the unsuspecting by charging for something you can do for free. Here's the official government website: https://www.makeaplea.justice.gov.uk/

I am thinking of moving to a retirement flat. I currently receive Pension Savings Credit and Council Tax Benefit. If, when I move, I have the same capital and income would I be entitle to help with the ground rent and service charge? Also, I assume the if I did there would be limit to this or does it depend on the number of bedrooms? Thank you.

Hi I recently bought a new car from Arnold Clark mid February. Who even though instructed I did not want the service plan included it in the purchase. However I were persuaded by the salesperson it was a good deal and that it would prolong and complicate the process to take it out at that stage. My main concerns were that there would be a mileage limitation and that none genuine parts would be used on my car endangering the manufacturers warranty. The salesperson assured me there was no mileage restriction and only genuine parts were used and services would be in line with manufacturers schedule. I have not received any documentation about the service plan from Arnold Clark. Looking at their website they offer service plans for vehicles under 42 months but they do have a mileage limitation of 24k miles. The service plan would possibly expire before the second service was due (intervals of 1 year or 20k miles). It is over a month after the purchase of my car and I am regretting taking this package as at £379 for 2 years it doesn't seem that great a value for money and is causing a lot of headaches. What would my rights be if I were to want to cancel the service plan?