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Found 7 results

  1. My partner and I have saved up for 8 years to renew our windows, doors and conservatory and we decided in May 2018 to have the work done. After much deliberation and different companies proposing to us, we settled on Everest because they said they were the “ Everest fit the best” and we believed by paying a bit more and using this well known company, we would get the best as was promised. In May we were assured, with great cetainty that the work would be done before Christmas because in 2019 my partner and I would not be in the country. I currently live and work abroad for a period and my girl
  2. Been having problems with Vodafone all year - they just get worse and worse! I called in Feb to report poor network coverage. They assured me it was just 4G upgrades and would be over soon. They promised that once the maintenance was finished they would refund my monthly tariff, back dated to when the problems started. In March, I was still having problems (ironically even the call to complain failed from my mobile as I had no signal!). Same story but conveniently they had no record of my previous call and compensation promise. However they offered £15 goodwill and a months tariff. Pretty
  3. hi I recently decided to switch car insurance to save myself a few quid, wish I never bothered, I went with a company called Motor Quote Direct, ( Bedford Insurance, Wimbledon). After sending off proof of no claims, and driving license, all I keep getting is return letters saying they will cancel my policy for not providing documents, I have now resent copies to them using Special Delivery, costing me £6-22. thing is my temp cover runs out tomorrow, and they still not responded to my official complaint to them ( earlier in week). I guess my next step is the F
  4. I recently bought a Royal 400 Solo Gas Fire from warmorwet.com (Thermagas Ltd). When my Gas Safe engineer came to do the installation it became clear that the fire was faulty. He diagnosed it as a faulty gas valve. I suppose I should have then smelled a rat when I contacted Thermagas to report the fault, as they said they were not responsible and directed me to the Sirocco Fires (the manufacturer) premium rate support line, which charges £1 per minute! Eventually however, after I said I was not prepared to pay for a premium rate telephone call, and that it was their responsibility to
  5. Cata GCLED60 Chimney Hood Repair- they expect us to remove the cooker hood ( at our cost ) prior to completing a repair!! We purchased the above chimney hood from B&Q for our new kitchen in January 2013.It was installed in mid February 2013. The lights on the hood suddenly stopped working at the end of January; less than 1yr from installation. We contacted the customer service number as listed in the Cata product manual, and were provided with a date of February 6th for an engineer to attend. My husband took time off work for this appointment ( I am self employed and unable to ta
  6. I'm posting this on behalf of a friend who has a contract with T-Mobile that has another year to run. She sent her phone for repair way back at the beginning of the year. It was away for over two weeks and when it came back the problem was still there so she had to send it off again in July when they told her it would be "between two and four weeks" There was no offer of a replacement, even though it was the same fault that hadn’t been fixed properly before, and they have continued taking to monthly charge out of her account while she has been without the phone. She is having to use he
  7. I booked and paid for a car to be delivered to my home address at 5pm tonight. It didn't arrive. I called Europcar at 5.45pm to ask what's going on. He said he's sorry but his colleague forgot to inform the branch of my address, so they couldn't deliver. He said the branch has now closed so there's nothing he can do. So I'm stuck for the weekend without a car and have to cancel all my plans. I pushed but they said there's nothing they can do. After around 2 hours on the phone and a huge amount of hassle... He re-arranged delivery for this Monday (2 days away), and said that there's n
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