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Found 13 results

  1. I took out my brand new Vodafone contract on 22 November 2014. They ported my number from my old network (3 network) on 2 December. Since they ported my number on 2 December, a month ago now, I have been unable to receive calls or texts. I can make outbound calls and texts which displays as my newly ported number but I cannot receive inbound calls or texts. The number is unobtainable. I first reported this problem on 3 December and was promised a resolution within 48 hours. One month later, I have been promised a 48 hour resolution on 9 separate o
  2. Dear all, Please find my account details below. Cancellation and porting date: 29/12/2015 Having spent over 150 pounds a month for years with Vodafone I was unable to upgrade at a better rate than that offered online for new customers so decided to move my service to O2. I spoke to a customer service agent to cancel and port my number on 29/12/2015. I was told that I would not incur any penalties but would have the pay line rental for the 1 notice month period. Was given a PAC code and moved my service to O2 on the same day. I have been up and running with O2 but for some r
  3. I have been a customer of Vodafone for many many years now, last year I decided to move my Vodafone contract number from contract when it came to the end of the contract to Vodafone PAYG, a simple task I thought, oh no, people could phone me and txt me but I couldn't reply, all I could do was use the data allowance, many times I contacted Vodafone and each time I was assured it would be fixed within 24 hours, it never was, so I decided to stop going around in circles and take out a new monthly contract as I had better luck with that. So here I am now with a PAYG that receives but cannot s
  4. Hi Everyone, I've been having an ongoing issue with my Vodafone mobile service for over 2 weeks now. Having a quick glance at these forums Vodafone seem to feature quite a bit which doesn't fill me with hope. I originally requested to port my number from Orange to Vodafone pay and go - originally scheduled to go through on the 10th but actually went through on the 11th. On the 11th my old orange sim lost all signal and new vodafone PAYG sim could make and receive calls/texts showing my orange number - so the port did go through. Since that date though I have been unable to use
  5. Hi My husband and I have both had contracts with vodafone for many years. When it came time for me to upgrade 2 years ago, vodafone offered a discounted deal if I took my phone as a second phone on my husbands account. This was a decent deal so my contract ended and his had both our phones. Two pay monthly contracts. Fast forward 2 years and my husbands contract for his phone ended and he upgraded to a new contract with vodafone. April this year the second phone contract ended (my phone). I waited a few months to decide what I was going t
  6. I had requested porting on mon 29th June 2015 and was told it would be done on Tues 30th. On Wed 1st July my o2 sim went dead, and the vodafone temp number stopped working but I could make calls which showed my ported number but could do nothing else. I have spent 3-5 hours a day since trying to sort this out. I have been told so many things are the issue and each time being told it will he solved and been escalated within 24 to 48 hours. I have been told the files weren't transferred from o2 properly, affecting a lot of customers and would need to be extracted individually, that the porting r
  7. Hi All, First post on the forum, but have read many other similar threads now that I have done some searching on the internet - wish we had done so before switching to Vodafone. Brief summary: Vodafone seem to have messed up porting a number and while it can call and text the SIM can't get any mobile data at all. It's been like this for 6 weeks and Vodafone don't seem to be able/willing to do anything about it. Meanwhile they're still taking our money. I've complained in store (more than once waited in the store while staff are on hold to someone else for so long that the sto
  8. Hi All, First post on the forum, I am having a problem with Vodafone since porting my number across. Like many others by the seems of it I have no mobile data. I can call and text but no data. I have spoken to Vodafone customer services numerous time on this issue and the call has allegedly been escalated to the network team. This call has been with this team for about 10 days and I cannot get an answer as to what is happening. So far I have been through the internet settings with every customer service person on every call. I have had the texts sent to me to do the Telco
  9. Hello, I have been suffering since I moved to Vodafone on 5th November, I just ported my number from Three to Vodafone, and its still not ported, spoken to 25 different people almost 30 minutes everyday since then, walked into vodafone store no resolution, infact, the most irritating thing they do a cold transfer, and I have to repeat my self so many times. Also raised an official complaint to Mark to askmark@vodafone....., just get a confirmation with a complaint number 8574855 but no resolution yet, i keep getting emails with a different complaint number 8576541, saying me to veri
  10. Like so many others, I am having trouble porting my number to Vodafone. I have moved from Virgin to Vodafone. My Vodafone sim allows me to make calls and use the Internet but I can't receive calls or send/receive texts. I've contacted customer services who have said exactly what other people with the same problem have had said to them i.e. I will put you through to the porting team who confirm that my number is with Vodafone but all of 'the files' associated with my number have not been transferred. They say we will raise this with our 'back office team' who will contact Virgin. My Virgin
  11. After several calls to customer services and failed promises by the people on the phone at EE's 'customer services', I finally managed to port my number from Vodafone a couple of days ago. The feeling of success was short-lived once I realised that I couldn't receive calls, or send or receive sms. Deeply regretting moving to EE already. I spent the whole of today either on the phone to EE or waiting for them to call me (on a landline, as my phone is useful for nothing but admiring the pretty coloured squares on the screen) I was fobbed off with excuse after excuse, patronised with "have you tr
  12. I switched to a Vodafone monthly plan on my new iPhone 5s and ported my number from Orange about 2 weeks ago. Since then I'm not receiving most calls and messages. I've now spoken to Vodafone about this 5 times! and visited store twice! I'm being told it is a porting problem. I was promised this would be sorted out within 24 hours 2 days ago. I've not even had the courtesy of a call back. When I called them today and spoke to the 'porting team' they say they can't get an update from their 'back room staff'. They seem to be useless and uninterested. I'm starting a new job on Monday and miss
  13. Hi all, we have an ongoing issue that is causing us significant stress and if anyone can provide us with either a likely route for resolution and / or compensation, we would greatly appreciate it. Vodafone has lost my wife's number while porting it over from her previous supplier (initially it worked for 2 weeks, before stopping) and she has been un-contactable on it for 5 weeks. As she is pregnant this is an important line of communication with health professionals (amongst many other people) and vodafone’s unresolved error has been causing her further stress. As she is not well, this i
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