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Found 14 results

  1. Energy companies have drawn up a list of pledges aimed at helping customers to shop around for the best deal. Energy UK, which represents the major suppliers, has launched its Energy Switch Guarantee - to make it easier for customers to know how to switch. The switching commitments are: Your supply won't be disrupted. Switching is free. Switching will take no more than 21 days from the date your new provider receives your application. Your new provider won't need to visit your home to complete the switch (unless you agree otherwise). Your new provider arranges the
  2. Hi, I'm looking for general advice and a heads up on what the outcome might be of my issues with nPower, based on the experience of people who know better! I've lived in my current (rented) property for almost 4 years in that time I've lived with 5 different flatmates; flatmate A from August 2013 to March 2014; flatmate B from March 2014 to September 2014; flatmate C from September 2014 to March 2015; flatmate D from March 2015 to February 2016 and flatmate E has been with me since February (2016). The gas/electric bills have always been in my flatmate's n
  3. Hi a week before xmas 2012 my mom was diagnosed with cancer and within 12 weeks she had died,leading up to her death we had discussions and she told me she had left her house to be divided between myself,my brother and my sister. When we finally sold her house in December 2013 my share was £34,060,the money was put in an executors account,myself and my brother being executors. The money was never released to me by my brother as my mom had said in the family discussions that I had to do her and my dad proud (also deceased) and inprove my life and buy my house and get off benefits whic
  4. Well, the revelation that British airman are active with American forces bombing targets in Syria despite the UK commons vote against this, and Cameron saying 'he gets it' is a real eye opener for me. My recent softening of opposition to the Tory 'ethos' and suitability to govern a democracy has taken a major nose dive down below where it was before. Whats your views? http://www.theguardian.com/uk-news/2015/jul/17/mps-demand-commons-statement-over-uk-military-action-in-syria That UK forces are embedded with other troops is simply not an excuse. Many forces have other cou
  5. Hi, I'm new here and hoping for some help. I have been dealing with a certain technology company (don't want to name them at this point) regarding a TV problem I have had for months. It came to a point where I was receiving so much confusing/differing information that I decided to write to Head Office to get my issue resolved (faulty TV). The next day after sending the letter, I received a call from their consumer relations group apologizing for all my trouble and they told me they will definitely be sending me a replacement - they used the word definitely at this point and said th
  6. DFS v me (won). STAND UP TO THEM Hi all, I order a chair from DFS in November 2014 and paid a deposit of £100.00. DFS promise to delivery my chair for the christmas period. They failed to deliver the chair and informed me that the chair will not be ready till around the end of feb. 2015. i made a complaint to the store and they refused my cancellation and my refund of the £100.00 deposit. I wrote a final email/letter to the manager of the store and to the head office and gave them 14days to refund the deposit if not i would sue them in the l
  7. Apologies… I’ve re-started this as a new thread as the previous one was started by someone else and was becoming more involved, missing bits and out of chronological order. That, combined with the fact that ‘I confuse very easily’, made it seem a good idea! Feb 2007 GE Bank and Paypal credit card account opened…. Two years approx... Later Assigned to Santander Card withdrawn from the market by Santander & Paypal early in 2014 - no replacement was ever provided although initially proposed. Interest rates increased (again) and interest applied monthly to the account
  8. Note, I am unable to post links as I do not have more than 10 posts. I request site admin if they can edit my post to include a link. legislation.gov.uk/uksi/2005/2705/made This link: legislation.gov.uk/uksi/2005/2705/made states the following: I contacted Brighthouse on behalf of a friend who purchased a TV for around £800, however, the equivalent product from another high street retailer is just £329.00 Having spoke with the store staff, the store manager and 3 people within Brighthouse head office, it seems that they are unwilling to match this price. They rely
  9. Tesco has launched a new price comparison and voucher scheme to ensure customers are automatically compensated if they could have shopped at a rival for less. The new 'Price Promise' will compare the overall cost of a basket of shopping against the same or equivalent products sold by Sainsbury's, Asda and Morrisons. If the products could have been bought elsewhere for less, Tesco will automatically issue a voucher at the till for the difference in price, up to a maximum of £10. Tesco: Newly launched 'Price Promise' which will compare both branded and Tesco's ow
  10. Hi, first post for me, so apologies if I mess something up. I went to wickes in Ealing today to have this Messina tap (sorry can't post links) Product code 410705 on wickes.co.uk website price matched with this toolstation tap Product code 50262 on toolstation.com website The lady at the till said she was calling the store manager. A older lady appeared and said that she was the manager. I tell her about the price match, she looks at the toolstation catalogue and starts laughing at me. I ask what's so funny and she says that they don't price match with post
  11. Hello, Currys who offer a price promise whereby they will not only match the price but beat it by 10% of the difference. I am posting the following legislation within this section of the forum in the hope that it will help any Currys customer who have purchased 'own brand' products. Consumer law: www.legislation.gov.uk/uksi/2005/2705/made states the following: 1.5.2. Do not make statements like “if you can buy this product elsewhere for less, we will refund the difference” about your “own brand” products which other traders do not stock, unless your offer will also apply to
  12. Hello, This is posted in another section specific to the retailer concerned. I am also posting it here (general) as I hope that my post will help others as well as others helping this post etc etc......... OK, i am not able to post links, so need to copy and paste: This link:legislation.gov.uk/uksi/2005/2705/made states the following: I have quoted the above to the retailer concerned who have stated they are unable to match the price of equivalent goods as it is not identical to th
  13. My Mum bought a year old vectra two years ago and we have just noticed she was sold a warranty promise....i have asked the main dealer (perrys) what it is and they've gone all shy (it cost £500)...it was for one years cover but we never received any pack and they are intimating that it was a promise to carry out work under factory warranty Can anyone enlighten me or is it as it seems...mums been ripped off ???.....next step is customer complaints me think thanks in advance
  14. My complaint is simple. I needed a gym (York Heritage G102 Multi gym order: 35537822) delivered to my flat on the 3rd floor of a lift-less building and I needed to be called to organise a day, so I could be available. Having never used Tesco before I thought it would a good idea before purchasing to call and confirm if they could meet my delivery requirements. I imagined that would be enough, my gran used to tell me you can never be too careful. Tesco assured me that there would be no problem and that when I got to the order page I would be able to specify my requirements. Great
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