Hi everyone, I am hoping for some advice here. Last November (15th), I bought a Samsung S7 Edge dual SIM (non -EU model, it seems to be a Middle east model) mobile phone from progadgetsuk - registered business store on eBay. This was listed with 1 year warranty and new device and came in promptly , after I made the payment using PayPal. When the package came, everything seemed genuine and the phone worked perfectly 3 days ago it suddenly heated up and would NOT come on again .. neither charges up, nor does the display screen turn on. I remember clearly raising a query on item listing page where the seller had confirmed that any repairs would be handled by him directly with SAMSUNG under the warranty period. I have contacted the seller for the last 3 days continuously with no response. eBAy have no facility to report this item as it has passed their deadline of 30 days for some reason their customer service stated that I should contact the seller directly. Surprisingly eBAy DOES not provide me an option to report the seller or make any comment on the item listing ( from my history) which can affect the seller's credibility rating in any way. Since I paid for this using my paypal account, I opened a dispute resolution case with paypal, but their reply was that they CANNOT do anything about cases which fall beyond the 180 day mark. I have tried contacting SAMSUNG directly as well , they say the following: SAMSUNG UK - This is a non- EU model and hence they WILL NOT repair it. SAMSUNG (GULF/ Middle east) - They are saying that the 1 year warranty has expired ... though I bought the phone from the seller only on 15th November. I have now run out of ideas as to what should be my next step and would be grateful for any advise that consumers like me might have faced. Many thanks for your patient reading.

Hello Guys, I am looking for advice on best place to start with my issue. I have 2 years 9 month old Bosch washing machine purchased from online retailer washtech.co.uk which suddenly developed sevaral cracks in the outside plastic drum. Washing machine was working ok for a first year then touch screen controls started playing up and I got it repaired under warranty in October last year. No problem with controls since then but today my garage got flooded by the water during drum clean cycle. I took back panel off hoping it was a pump or waste pipe. Unfortunately external plastic drum had at least two long cracks. I understand I can try and get it fixed by retailer as it not lasted a reasonable amount time or fix it myself and then take them to small court if they refuse to pay for repairs. I just wonder if I could try to start with Bosch to see if they agree to repair it free of charge or provide some sort of report or their view on the fault? I was told by their technician that after repair they made I do not have any warranty (original warranty was running out in two weeks after they made repair). I know some manufacturers extend warranty after repair by another year. And Bosh themselves say they will give 12 month warranty on the appliance if they fix it. But I guess it is meant when you pay them or could it apply to any repairs? Thanks for reading!

I bought a car from stoneacre in 2014, i have 3 year warranty with vauxhall until september this year. My engine has failed on the motorway with no warning at all. We have had the car serviced and the book is stamped. However we lost our invoice, the garage cannot provide an invoice due to not having it on their computer system. genuine parts and oil was used. Now vauxhall are telling me that the engine wont be repaired under warranty due to not having an invoice however the book is stamped. can anybody advise me on what to do? thanks!!

It's been a while! Hi all! Unfortunately this is not a good an outcome as my previous thread related to Samsung. The background is, my relative was given a phone by its original owner because it would randomly freeze and reboot. This problem sounded software-like in symptoms i tried various firmware versions (official samsung firmwares). The symptoms interrupted the flashing process at times also. It was sent off to Samsung after I realised it was still under warranty, who returned it unrepaired as apparently the phone had been "rooted". The phone has not been rooted by me, no custom software has been flashed (only official Samsung firmwares) - using both Smart Switch and the (leaked) Odin. Newer Samsung devices have a one-time-set value which will set itself when it detects apparent "rooting" or unofficial firmware images being flashed. I have spoken to Samsung a fair bit, but so far the answer has always been the same. The latest person I spoke to was adamant that the phone did not have official Samsung software on it (even though in their own repair centre picture it stated: System Status: Official and Binary: Samsung). I have read a bit online, (FSFE) and unfortunately I think I know the answer - that my relative has no legal rights as he was not the original purchaser - and therefore we are out of luck. Is there anything I have missed? I am going to write a final letter to them, and I will then leave it at that. I did look for CEO contact details but all emails bounce. Quite disappointed in Samsung to be honest!

Hi, First post, just looking for a bit of guidence for a potential issue! I bought a used car just over a week ago (28th April). It was purchased from an independent car dealership and came with a 6 month third party warranty (A1 Approved). It's a 2007 Mini Cooper with ~100k miles. On Friday I was taking my daughter to nursery when the clutch failed somewhat spectacularly - the thurst bearing failed when changing gear on a dual-carriageway and damn near burnt the clutch out. I managed to limp it back home. I called the warranty company who advised me to take it to a local garage for an inspection and get them to liase directly. Luckily there's a garage literally round the corner from us, I took it in and they confirmed that the thurst bearing's gone and it needs a replacement clutch. I've had a call from the garage today saying that the warranty company are being incredibly evasive and won't authorise the repair without photos of the damaged part. Unfortunately there's half a days work to get to it so it seems pointless odd that they'd do this when the garage have already told them what's wrong. Called the warranty company myself and, big suprise, they're very very evasive and told me that they can't authorise anything as it may be wear and tear. Whislt I appreciate that things do wear out I've had the car a week and thrust bearings don't usually wear out before the clutch itself. I explained the situation with the garage having to strip half the car to get to the clutch but they stuck my their refusal to authorise it. I've been left with little choice but to instruct the garage to proceed with the repair, take the required photo and agree to settle the bill directly with them should A1 refuse to pay out - otherwise it's several hunderd £'s just to do an inspection and the same again to actually do the repair. I've contacted the dealer in writing to explain the situation as I believe they'll be liable should the warranty not pay out but I'm not sure where I stand on having the work done - I can't exactly get the car to them when I've followed their warranty terms and had it stripped for inspection and I'll be damned if I'm paying for the labour to put it back together and ship it to the dealer for a new clutch! Thanks in advance! Dan

I have recently contacted this company regarding a claim. The person who dealt with my call was aggressive and hostile and frequently interrupted me/ talked over me. Aside from this poor communication, the employee continued to insist that a part could be fixed when in fact I had been advised by two separate garages that it could not and would have to be replaced. Then he proceeded to blame the garage. They insist that they will only cover the amount of the part if it had been repaired but of course it cannot be repaired. Has anyone else dealt with this company? Any tips?

I have recently been trying to make a claim on my warranty cover for my BMW 1 series with the WMS Group. I purchased the 4 star policy when I purchased the vehicle. This is the first claim I have tried to make in three years. This claim was for the Steering Column, because the warning light on the vehicle was showing RED. They told me NOT to take it to a BMW Dealership but to another garage to have the repair estimated. The repair, according to the garage is for the sensor light on the steering column, of which, WMS SAY is NOT Covered on the policy even though the steering column is. Having now read the policy from back to front, it is virtually impossible to make a claim on this warranty for anything, even though this was not stated when the policy was taken out. The policy states Steering, of which this should fall under. The policy is worthless and no one should ever purchase this in any form. I need advice on how this can be classed as a miss sold policy so I therefore may be able to at least claim the cost of the policy back. I feel they have left me with an un-roadworthy vehicle and the cost of repair is £600 If anyone else has had similar problems I suggest we get together and close these businesses down as they are doing more harm than good.

Hi, I'd like advice on a part sent off for recon/repair. The garage's sub-contracted repairer gave a 6 month / 6000 mile warranty on their work, but the garage covered this with their own 12 month / 12,000 mile no quibble warranty. I have done 18,000 miles since the repair, 10 months on. It is outside the warranty due to mileage. There may be a fault with the part, but the garage wont know until it is removed, which is quite labour intensive. The garage state that it is outside of the warranty periods of both their repairer and them, although they did say that if it turns out to be a related fault they will 'look after me', i.e. a reduced charge for example. Do I have any rights? Thanks

Im vaguely aware that under EU law? items generally should be replaced/repaired if they are still reasonably new even outside of warranty period. My Sony mobile has just died a month outside of its 2 year warranty and i was wondering what the specifics of trying to pursue this are and if people usually experience any success? Many thanks.

I have an A5 with an S-Tronic gearbox fault. The oil cooler has failed allowing engine coolant to flow through the gearbox, which has killed it. Diagnosed at my local Audi center last week, the car is a 12-Plate & Dealer service from New The cost of a replacement box is £12k with the car's value at about £14k The 3-year warranty expired in June 2015, however Audi still treat the car as "young", as it's less than 5 years old. Audi are saying they won't contribute towards the cost of this repair, I've raised it with Audi UK (callback tommorow.) I fully expect them to stick to their guns, I will then escalate to Audi HQ in Ingolstadt, Germany. Failing any joy with them, how do I stand, from a consumer-law point of view? I've been told that "reasonable use" with regards to a vehicle, correctly serviced at the Dealer, would be 5 years. The car is currently 4.5 years old. It also has only 28k miles on the clock, very low milage. My plan, if I cannot get it repaired by them, is to pursue a claim in the county court, but would like to know my chances of success. I've seen, in motoring forums, somebody turn an absolute "no" from the manufacturer, into a "yes", by pursuing them in the small claims court. Which I'm guessing, the manufacturer wouldn't want to go anywhere near, due to bad publicity? I feel like Audi should step-up & sort this issue, however it's going to be a battle.

My son's VW Golf needs a Drive Belt replaced, is it covered by the manufacturer's warranty. It's a 15 plate done just over 20,000 miles.

If anyone can help with my next step I would be very grateful! I bought a Toshiba laptop online (not by credit card), I had it repaired under warranty just as the manufacturer warranty was ending - one year warranty. Toshiba use another company to outsource their warranty repair work. the warranty repair company returned the laptop to me with a new fault. I sent it back and they replaced a motherboard. The new fault came back again after a few weeks. I complained to Toshiba - zero response back from them. I returned the laptop to the repair company - and now they say it needs an entirely different part to fix the exact same fault as before and is no longer under warranty so want to charge £££. so far they are ignoring the evidence I have provided that backs up my claim of it being their responsibility to repair as its a fault introduced whilst they were repairing it and theyve supposedly already fixed it. But now I believe I'm approaching the small claims court stage. But is Toshiba liable as its their machine? Or is it the company I bought the laptop from as my contract is with them? Or, do I issue my claim with the repairing agent directly as they are now holding my laptop to ransom and demanding I pay them to either repair/return or dispose of my laptop. Thanks for any help or suggestions!

Hi all, I bought my Dell Inspiron for £581 in October 2014. I had two callouts in the first two months to repair motherboard and wireless connectivity issues. Today the laptop has failed on restart with blue screen message "Unmountable boot volume". I have run startup diagnostic tests which indicate hard disk failure: Error code - 2000-0142 Validation - 85842 Looking this up on Dell diagnostic services returns the message: Hard disk drive running outside normal parameters - advise replacing disk drive. I believe that under the Sale of Goods Act I have a reasonable case to ask Dell to repair or meet the cost of repair. My problem is that I am not sure how to go about this. So far I have exchanged messages on Facebook. To be fair, this is at a very early stage, but I suspect this will be an interminable exchange of scripted responses! What I want is: - Diagnostics on current HDD. Online advice suggests that HDDs with failed boot sectors can be repaired. - If HDD cannot be repaired, then I would like: - Replacement HDD - Reinstallation of Windows 10 and Office software - Retrieval of data files where possible Any advice on how I should proceed, what I should expect Dell to offer, and what I should expect to pay for myself? Many thanks, Justin

Really need some advice on the best course of action here, here's a summary of what's happened. Taking it from the start: I bought my vehicle back in April, a Ford Fiesta, 14 reg. It is covered by the manufacturer's warranty (3 years / 60,000 miles), it's just over 2 years old now and has around 40,000 miles clocked. I am the 2nd owner of the vehicle, having purchased it from a Ford Evans Halshaw dealership. The vehicle was serviced at that same dealership in August, with everything stated as being in good condition. 2 weeks ago now, travelling down the A1, the car broke down, with the engine refusing to start, I had to be recovered from the hard shoulder, and the AA quickly identified no fix could be done at that point, there is no compression when attempting to start the engine, and the drive belt had gone. The vehicle was taken into a ford garage near home. This is a different dealership to the Evans Halshaw I purchased the vehicle from, but is an official ford garage. I informed them of the situation, and that the car should be covered by warranty. The following day they informed me that the auxiliary belt had gone and that it had caused further damage to the cambelt and more beyond that. They said the auxiliary belt is not covered beyond the first year of the warranty as it is a wear and tear item. The garage has made an attempted fix by replacing the cambelt, but to no resolution, and is now in the process of having to remove the cylinder head to inspect further. As you can imagine, the costs are racking up fast, and they still don't know the extent of the damage, worst case is the whole engine needs to be replaced, and that would cost more than the vehicle is worth. In the meantime, I lodged a complaint with Ford customer relationship centre, who took a week to get back to me, just to inform me that they had spoke to the garage, and reiterated the exact info - that I wasn't covered and there's nothing they can do. Frankly, I feel this is absolutely bonkers, the vehicle is 2 years old.. . I don't expect to buy an almost new car, and 6 month down the line have it break down to the cost of thousands or even more. Surely the service should have caught that the belt would go soon, it seems crazy that the cars only done 40k miles and has broke down this badly. Now, even as a wear/tear item, it has caused severely more damage than that - I'd happily pay to replace the auxiliary belt if that went, but it seems like a major issue for it to have caused more damage. I'd appreciate any advice, I don't feel I am responsible whatsoever for this occurring, I find it insane. This is the first vehicle I've ever owned, and I felt I was playing it safe going for something still under warranty and as commonplace as a ford fiesta. I'm still pushing my complaint further with Ford, but haven't had a further response from them yet. Also, in the event my engine does need replacing, I feel I am completely cornered, I have no where to go at that point. I'd be out of pocket massively, with no car to my name too.

Hi all! First time posting so apologies for any mistakes or customs i dont adhere to. My Samsung S7 worked like a dream up until about two months ago when it started freezing. Now at the time i put it down to a faulty app (Spotify being the only one i had recently installed back then i assumed it was that) i deleted the app done a cache wipe the usual recommended steps. as the weeks went by it started happening more and more frequently until last monday when my phone would not turn on at all it just kept getting stuck on the SAMSUNG logo screen. it would get to there .heat up really bad shut off and repeat until the battery died. On the rare 5 minute occasion i did get the phone on it would shut off with a purple line across the screen. F Since i only got my phone last April it was still under warranty i arranged with samsung for the repair , they came collected etc got the phone back today and on the repair sheet it said out of warranty repair not completed ( i have attached an image of the sheet they gave me). I rang samsung and the lady i spoke to said that the reason the phone is out of warranty is because of the scratch on the front and back of phone (see attached images) and that it if i paid £210 they would repair and restore my warranty. My issue is that the scratch on the front and crack on the back glass would not have been what has made the phone break infact i got those scratches and cracks last summer months before any issues surfaced. Any advice on how to procede with this? I feel like they have just took any easy way out of repairing it because they dont expect me to contest it with them. Thanks in advance for any help you all can give me!

Hi On the 25 March 2011, I purchased a washing machine from Currys in Cardiff. After paying by card, the salesman ask me if I wanted extended warranty in case of breakdown. I refused the offer, as I live on my own and does all my washing every 1 to 2 weeks. He was telling me all sorts of rubbish. I again no and went home. This week Jan 2017 I had some problems with my bank account. My Daughter helped me look through all my direct debits for me. We noticed a transaction for currys, and yes it was a warranty for a fridge freezer I purchased from currys. Going through further, we noticed another transaction from currys £6.45 I contacted currys and they told me its for my washing machine. I told them I did not make any agreement. I told them that the salesman done this without my permission and said that would be fraud. After several emails I told them I was taking legal advice an gave them 7 days to reply. I have passed their reply below. How can I prove that I didn't make this agreement when I didn't enter into a warranty. Please can you advise me. Thanks Ray Guy ------------------------------------------------------------------------------------------------------------------ There Message below .Dear Mr xxxx, Thank you for your email dated 13th January 2017. Please accept my apologies for the delay in our response. I have noted your complaint regarding this agreement being set up fraudulently, to set up the agreement, you have to sign a mandate authorising payments to be debited from your account. As our stores only retain records up to six months we are unable to provide the proof necessary to substantiate your claim. Any proof regarding this allegation would need to be provided by yourself, upon receiving this we will consider your claim and get back to you once a decision has been made. At the time of purchase, you would have been provided with a copy of the Terms and Conditions that advised you exactly which items were protected and how to cancel. You were also given a copy of the purchase receipt, which would have mentioned the agreement. The monitoring of payments being taken from a card or bank account is the customer's responsibility. Your card statements should indicate who a payment is being made to and if there are any doubts or unrecognised payments the card provider should be contacted to check the details. We would expect any questions regarding payments to be raised promptly.

Firstly, EVERY point in this review and statement here is backed up with copies of emails, court filings and recordings. So whatever WMS say in response it is true and court records reflect that. What to say about WMS? http://www.wmsgroup.co.uk/motor-trade-warranties/car-warranty/ Sit back because this is a hell of a story. Well my father in law purchased a 5 star policy from them to cover his Range Rover Sport. He paid extra to have main dealer work undertaken should anything go wrong. 2 years into the agreement the engine was destroyed by an incident where was breached after an internal failure. Pretty much fatal. He tried to make a claim against this warranty. This is where our near two year battle started. At first it was declined because he didn’t use a Vat registered garage even though this wasn’t a requirement of the policy he took out. 
he was told he HAD to take it out of a main Caffyns dealer as they would not pay dealer pricing even though he paid for the 5 star warranty which included this. 
After 3 months we finally got them to agree to get an engineer to inspect the vehicle. They used ACE, a company they have used on numerous occasions and who does work under contract for WMS. Not surprisingly they decline the claim. Firstly they claimed low oil. Then aerated oil. Because it was oil related they said they would not pay out. At this point we were dealing with the MD directly, John Collingswood. We asked to appeal. At first WMS did not have a clue what they are doing. In fact pretty much throughout despite numerous requests they never once supplied me with a formal complaints for appeal process. Eventually they agreed we could get another engineer to comment. We did and they found that this was not oil related. We submitted the report to WMS who then asked a senior engineer at ACE to reply (he had and has never seen the car). He stood by ACE findings even though the report from DEKRA picked apart the claims. Claim was declined again. During this time we were accused of riving the car to destruction, low oil and not servicing the vehicle correctly by Mr. Collingswood who always had a reason to not want to pay out. We instructed a further engineer MET who also found that this was not oil related and not wear and tear. Report submitted to WMS and again ACE response via an engineer who had never seen the vehicle . The claim rejection was upheld. Again we asked to appeal. Again WMS had no idea of what their own policy or procedure for this was which was even more worrying as we were dealing directly with the company MD. Also over this time as I was helping my father in law, Mr. Collingwood called my employer and the police on me (I was sending him regular emails which in his eyes was harassment). My employer wasn’t bothered and the police said it was a civil matter. These bullying tactics were prevalent throughout – blocking email accounts so we couldn’t contact then, legal threats, insults (he accused me of having “special needs” in one email) We were eventually told a joint report would need to be undertaken as the final part of the appeal but this never took place as ACE and WMS kept moving the goal posts. Eventually WMS tried to charge us £1500 for this report to take place. Which obviously we refused. Not one cost had been refunded or met. They refused to issue a formal decline letter or settle on an actual reason for decline. They blocked further email accounts so we could not speak to them and would not take our calls.
 As this was not a FCA agreement we could not go to the Ombudsman and had zero come back. 

Most people would have walked away. We took the case to the small claims court. It took over a year. 3 appearances in a court room. And literally thousands of pages of emails, notes and work. 

WMS hired a firm of local solicitors (Stephen Rimmer) at great cost (the solicitor costs would have been at least 3 times what the final settlement and claim was if not more). They even hired a barrister to represent them in court (at probably several £100 an hour). At every turn they tried to out spend, out muscle and threaten and scare us off. They failed. After MUCH work and a whole day in court, a year later we won a judgment and pay out. 

WMS lost. And decisively at that. The judge ruled that this was NOT lack of oil, was NOT caused by not maintaining the vehicle, was NOT due to the vehicle being driven to destruction and was NOT caused by anything we could have foreseen. It was a mechanical failure and therefore the policy should have paid out. The judge dismissed the ACE engineer and his report, the opinions of Mr. Collingwood and awarded my father in law a settlement of just under the small claims limit. In short we won, we beat WMS and they had to pay out because they declined a claim for no just or reasonable reason. 

My father in-law still lost money – hire car charges not covered, loss of wages etc. (not to mention the cost of the worthless warranty) - but the money paid for the engineers, experts and the replacement of the engine which he funded himself out of his own money. WMS tried to bully us. Scare us. Threaten us. And lied. All so they didn’t have to pay out on what was a valid claim. If we lost we would have been liable for several thousand pounds in costs, court fees and expert fees. It was a risk but we were in the right and knew it form the off. They tried to spend more, use their solicitors to try to scare us off. Didn't work. The message here is simple: DO NOT USE WMS. Don't even think about it. Move on. Read forums and other review sites other than Reevoo (see below) They are a terrible company who use under handed tactics and bullying to avoid paying out. There MD is not above using underhanded tactics to scare you off – from calling employers, to the police and lying to both. If you do not have a FAC regulated agreement you have NO legal come back unless you are willing to go to court and risk losing. Again AVOID WMS like the plague. There warranty is not worth the paper its printed on. Checked out the Revoo score on their website ? 96% This is ONLY from people they have paid out to (read the small print) and does not reflect the real feedback that is all over the net. WMS do NOT payout. The warranty is worthless. More over the company are morally dubious in their tactics and way they treat customers. There is no external or formal appeal and if the MD doesn't like you he will try to ruin your life as well as take money from you. We are free of WMS now and their tactics after near two years hard work. Please don't put yourself in this position. (NB: WMS appealed this judgement. Today we went to court and the judge threw out the appeal. We have finally won this case after 893 days from the original issue occurring. We won. WMS have spent over £35k fighting this claim in court. )

Hello. Last year I took out a warranty for a second hand car I had bought with Warranty Direct. They offered tol et me pay over 4 instalments which I went with. After a couple of months the car had a breakdown. THey agreed to pay for the initial repair (roughly £800) however that was caused by another issue which then needed subsequent repair at a cost of £1200 . They refused to pay out for this after having the vehicle examined by an independant 'engineer' (ACE). They used a technicality of small print to wriggle out of paying. I didn't pay the remaining two instalments on the plan as I didn't have the money, having to spend it on the car instead ( i eventually got the money back form the finance company but it took months). They have now passed the debt onto a debt collection agency . Its not a huge amount of money but its the principle of the matter I have a problem with. As I have never actually entered into a signed credit agreement with WD should I stand firm, or are they likely to come after me to reclaim any extra charges? There is nothing in writing to confirm the payment arrangement although I guess they have the recoreded for training phone calls to go back on. The other option is to offer the debt company a small monthly amount to pay it off. Could I have peoples opinions as to how to proceed please?

Hi i need some urgent advice I bought a 5 burner glass hob march 2016 (9 months ago). It was fitted with the new kitchen. Hob was supplied by the kitchen manufacturers. Hob manufacturers are CDA. Advertised as 2 year warranty My wife was warming milk in a light pan when the glass all shattered. Felt like a bomb exploding in the house. Really shook everyone up especially the wife. Quite confidently i assumed i will ring CDA in the morning and it will be replaced. Rang in the morning i was informed that glass is only covered for 6 MONTHS but if i can send the images in they can have a look at it as a good will gesture. Got a return email stating that they have had a look at the images and it is not caused by manufacturers defect. It was caused by oversize pan or on impact. I argued how can you tell by the images that it was caused by impact or oversized pan. I also argued that i bought the appliance from your catalogue and clearly it states 2 yrs warranty and no evidence of 6months for the glass. First i was told it states it on the card with appliance so i had to buy the appliance before i become aware of this then she tried to tell me that i should have read terms and conditions on their website before buying it. Buy this time i was really annoyed and asked her how many times have YOU bought a appliance and from the shop you have gone on to the manufacturers website to read term and conditions. Well that got her a bit moody and asked me to email in and it will be passed to our management. This is a extract from their terms and conditions they are refering to: which are not covered( NO 6 MTHS MENTIONED) Consumables and cosmetic parts such as glass, bulbs, seals, fuses, filters, external hoses, cosmetic parts, baskets, trays, burner caps, burner bases etc. So please can anyone help with advice to, where i stand because i fell like im being fobed off Any advice will be appreciated

Hi there, I have a problem with Hoover candy group and I don't know what to do . I bought a cooker/hob for my mother and within months it broke down. I called the engineer who came and said this hob is useless I will tell the company to sent a replacement. We waited and nothing came. When I called them they said the engineer has ordered a part when he told us you will get a replacement. We had to wait a month for the part(no cooker-no apologies). It was fixed after a month but the heat was really low. It broke down again nearly at the end of the year. The engineer came again(the same person) and after 5 minutes decided to leave and say the hob if fine. Now I keep receiving invoices from Hover Candy group of the amount of £64.50 for the call out even though the hob was still under manufactures warranty but the engineer is pretending the hob was fine and he was called for no reason and for that he is charging us the amount. I keep calling them to say that you need to come and inspect the hob as one of the plates is still not working and the rest are producing very low heat that you need at least two hours to make some pasta. I am at my end wits and i don't know what to do. Is there any suggestions? Anybody had the same issue? what do i do as i am not going to pay. Thank you in advance for taking the time to read my complaint.

Hi guys, Hope you can give me some advice but I fear I may have already lost any chance with this. I bought a New Samsung S6 Mobile Phone from a retailer (no contract) about 6 months ago. The USB charging port developed a fault I took it back to the shop who insisted that as it was over 30 days I must deal directly with Samsung. I realise now that this advice is wrong! I sent my phone off to the Samsung Service Centre after 3 weeks I eventually got a call to say that because it had a small scratch on the casing the warranty is void and I would have to pay £200 for the repair. The scratch is purely cosmetic and has nothing to do with the USB charging issue. As I was desperate for the my phone I foolishly paid. I've told my friends and they say I have been fobbed off by both the retailer and by Samsung and I feel very embarrassed and upset. Is there anything I can do at this stage for me to get refunded?

Forget TV for ten days or buy a replacement! Our Freesat set top box (cost £209.99 March 12th 2015) started to malfunction I rang Argos under their extended warranty. They put me on to D&G who would fix it. After two and a half hours on the phone the best offer was to have the set top box couriered 200 miles and then fixed and couriered back. This would take ten days, they said. Meanwhile as a 77 year old partially disabled I can sit at home and stare at the walls. The next offer was to refund the price of the warranty (£59.99) so that I can buy a replacement (estimated £200). That is the end of me with D&G and Argos.

Good day! i would like to ask for an advise. Lately, my laptop is having a hardware issue, and it is still under warranty. So I have contacted the Laptop Company (MSI) about it and they have arranged to have it collected from my home to have it checked and repaired. MSI's service provider contacted me that they are the one who are going to check the laptop and they have arranged a courier (DPD UK) to collect it. My laptop was collected 2 days after by the DPD UK, and it was properly package as instructed to be sent to the Repair Center. 8 days after, thinking that my laptop is getting fixed. the Repair Center contacted me that they have not received my laptop and they are waiting for the courier company to contact them to find out what happened to my laptop. So i contacted the courier company as well, and they told me that the package was Lost in Transit. The courier company told me to get back to the Repair Center and advise them to contact the Courier Company's Claims Department to process a claim. when i phoned the Repair Center, they were not very helpful at all and they just told me to "Wait until the result of the investigation". Not very happy about the answer, i contacted MSI, and give them details of the incident. I also emailed them about it. I got a reply stating that they are passed it to the higher office. Can someone give me advise about the issue? Thanks!

Hello all, I recently purchased a used car from Arnold Clark and went with a one-year AutoCare warranty because it seemed like a good idea at the time. No finance involved. Was just browsing this site and see that the overwhelming advice is not to bother with AutoCare, so I've just checked the T's & C's to see if/how I can go about cancelling it. As a new member I can't post a link, but they can be found by googling "arnold clark autocare warranty in detail", choosing the first result, and clicking the link on that page which says "download our Autocare policy document". Once in that document, the "Your right of cancellation" section is on page 10. It starts by saying that "no full or partial refund of the price paid for the warranty will be made", but then later says that "on receipt of your notice of cancellation we will refund the warranty cost, unless you have made a claim under your warranty". I don't understand this. If I send a letter requesting cancellation to the specified address, will the amount that I paid be refunded or not? Thanks in advance. Any other advice or things to bear in mind when doing this will also be appreciated. Recorded delivery for the letter, for example

Hi all, My brother has bought a used fold away wheelchair made by Careco, from a lady who bought it in Feb this year for her mother but she has since been put in a nursing home and could not use the chair anyway as she could not control it. My brother has emailed the company to enquire about transfer of the 12 month warranty and has been told that this is not transferable so he is not covered unless he bought it new from them. There was an additional insurance purchased by the buyer for 2 years at the cost of £209. He has enquired about transfer of this but been told to contact the insurance company direct. I didnt think they were allowed to do this as its a statutory warranty ? The email is below ..... From: K Date: 30 October 2016 at 10:26:16 GMT To: T Subject: RE: CareCoContact Enquiry Dear Sirs, Thank you for your email, Unfortunately the warranty is with the person it is sold too on the item itself. When it is sold on or someone else receives the goods it voids the warranty. We are not able to transfer this from person to person. If you have any further questions in the near future, please do not hesitate to contact us We look forward to hearing from you Kind regards K Mobility Advisor From: T Sent: 30 October 2016 09:52 To: K Subject: Re: CareCoContact Enquiry Hi K I can understand the insurance side of it but as for the warranty surly it's on the item that was sold and not the person it was sold to ? Kind regards T Sent from my iPhone On 30 Oct 2016, at 09:27, K Dear Sirs, Thank you for your email, Unfortunately the warranty is not transferable from person to person. We are unable to do this on the foldawheel Powerchair. In regards to the insurance details you would need to contact the insurance company ***** ****** direct to see if you can swap the insurance over to your details. If you have any further questions in the near future, please do not hesitate to contact us We look forward to hearing from you Kind regards K Mobility Advisor From: Sent: 29 October 2016 21:34 To: [email protected] Subject: CareCoContact Enquiry Title: Mr Name: t Email: Telephone Number: foldawheel warranty transfer Message: hi i have just purchased a foldable electric chair from a ************* customer number is ****** please could you change the remainder of the free 12 month warranty over to myself mr t ***** ******* ******* there was also a 2 year extended insurance taken out policy number p******* i would be very grateful if this could be transfered over to myself any problems please let me know i can be contacted on *********or by email kind regards mr t