Hi everyone, i have recently just purchased (16/11/2015) a 60 plate BMW 318d from a car supermarket. Unfortunately I was also sold auto protect gold warranty, i was sceptical at first and in hindsight after reading some of the horror stories regarding this company, it is something i shouldn't have purchased. Both the car and the warranty were purchased on finance, through 2 separate lenders. The dealership gave me the hard sale, and mentioned that virtually everything is covered, he also added that as the warranty was being purchased with the vehicle, that would in turn reduce the monthly cost of the car by around £30, i thought this was a bit odd. The cost of the cover worked out to be around £70P/M so this would in theory work out to an extra £40 per month (on top of the price of financing the car) to have the "Piece of mind of this fantastic cover" , and after forking out a lot on my previous motor, decided that this may be a worthwhile investment. I have received the paperwork from Santander for the credit amount that has been sent to APA/Auto protect, and in there it says i have the right to cancel this within 14 days no questions asked, perfect i thought, no problem. HOWEVER I have studied the paperwork from APA (Something i deeply regret not doing at the car shop). In these T&C's it states under Cancelation; "Should you cancel this agreement, there is no surrender value and no monies paid will be refunded":evil: Is that right?! Can they do that? Or have they just failed to mention that you are entitled to cancel with a refund within 14 days? I was under the impression that i could cancel this within 14 Days? AT NO POINT did he mention the cancellation rights? Can i use that to my advantage if he hides behind the "no monies... refunded" line... I'm just trying to seek all the advice i can before calling the car shop, as i can be more prepared. Details are; Car: cash price £8,995. With interest 20.7% over 60/M £232 Gold warranty over three years including interest!: £76.87 (£2,767 in total with interest, covering 9K! worth of repairs (yeah right!!) Also after reading the other stories from people, i realize the price of this warranty is far too much. But i was foolish and rushed through the paperwork part, being too eager to get my new motor. If anyone has any advice, it would be greatly appreciated. Thanks

Hi, It's been a while, but I'm back in hope for some advice for my mum. My mum purchased a washing machine form John Lewis 2 years ago, with an offer of 2 yrs Warranty provided by John Lewis, and another 3 years provided by Siemens. She contacted Siemens (as she had to) specifically requesting a printed copy of the extended warranty. She reluctantly provided them with my email (as she was bullied by person on the phone), but specifically stated she wanted a copy in the post. Needless to say a copy was sent by email, which was I was not able to open, so she called again and re-requested a postal copy. Whislt on the phone the operator pretended she was actually printing it from her desk (whilst my mum was on hold for many minutes on a help line, costing her money unessarily). The girl assured mum it was I also placed into the out postal tray, there and then! Mum mum didn't complain about this inappropriate behaviour, she just wanted a copy of the warranty. Needless to say, it never arrived, and it was duly forgotten an extende warranty was not provided. Roll on one year (last year), and I helped mum write a letter to Siemens chasing this warrantee. No reply, and once again it was forgotten about. Roll on to a month ago, a sales pitch arrived from John Lewis attempting to sell an extended waranty! So I helped mum write 2 formal complain letters to both John Lewis & Siemens. We asked john lewis to assist in contacting Siemens to get a copy of the warranty. No reply from Siemens, but basically john lewis have fobbed her off. They claim Siemens will not talk with them, (data protection!) advised my mum to contact Siemens (clearly they didn't read the complaints letter which provided full history of the attempts made), and completely dismissed any responsibility of helping provide a copy of this warranty. The letter also advised my mum to print it out from the email - she's in her 70's and specifically requested a postal version as she is not a silver surfer. I knew john lewis customer service had gone downhill, but I was not expecting such a dismissive response. My questions for help are in relation to how much responsibility have john lewis to assist in providing the warranty. Mum purchased the machine from them as it was part of the sale. Whilst I understand it is provided by Siemens, ( and all relevant information was provided as required) I believe as the retailer should john lewis help us a little more? Many thanks Me_too I forgot, all calls were recorded too, but seem irrelevant if Siemens do not respond.

Hello, I am just wondering if anyone can give me some up to date information. I purchased an LG soundbar from Currys in December 2014. On 1st November the sound bar speaker seemed to blow up and therefore no longer works correctly. As it is under warranty I took it back to currys on 3rd November. I was advised that they would look into the fault and that if it was not ready to be collected in 14days I would be entitled to a replacement product. I got paperwork to say I had left the product but it does not state this 14day clause. Well, today 18th November, I rang know how who could not find my repair and so she called the local store I left it wth and was advised that this store would call me back shortly with an update. They have called but it went straight to answer phone and a message was left to say that as the product was still in the warranty period LG are required to assess it, my sound bar is still sat in the shop as LG have not collected it yet! This suprised me to say the least. Where do I stand legally and what more can I do? I cant find any reference to this 14 day policy either. Your advise would be gratefully received.

I purchased a 19 month old Vauxhall Insignia in May 2014 from EMG in Ely. On the whole the car gave me excellent service, apart from a few niggles, which were rectified under the Vauxhall 3 year warranty. However, in September this year, I noticed that it was getting more & more difficult getting the car into gear. The car was just under 3 years old, and had covered 43,000 miles. I took the car into York, Ward & Rowlatt, in Wellingborough to have it looked at. After a test drive, they said that the clutch had failed & it would not be covered under the warranty, and would cost £982 to put right. I then phoned Vauxhall Customer Service, and was told that it COULD be covered under warranty, but only if the failure was deemed to be manufacture defect, and not wear & tear, and, I would have to agree to an inspection involving removal of the gearbox. This had to be done at a dealership, and if the findings concluded wear & tear, I would have to pay for the inspection, but it would be included in the repair if I paid up. Needless to say, they came back to me with "wear & tear". After several phone calls to Vauxhall, they said that they weren't interested. They would not even offer a good-will gesture. As far as I could see, the clutch was not worn due to bad driving, otherwise it would have been slipping, and I would have noticed a drop in fuel economy. Once in gear, the clutch was fine. Eventually I agreed to have the work done "under protest". I asked Vauxhall for a fault report on the original clutch, and also information on the expected life of the clutch. Originally they said that they would not have that information, but I pushed them, as I couldn't believe that a manufacturer would buy in parts for which they had no idea how long they would last. I was promised this information "no later than 16th October". It is now 18th October, and needless to say I am still waiting. Whilst I am not happy with Vauxhall, the people I have been speaking to have been courteous and as helpful as they could be within the company guidelines. I am a great believer that any problems I have with a company, it's not the fault of the person on the other end of the phone. There are numerous motoring forums on the www, and most seem to have disgruntled motorists posting complaints about Insignia clutches, some of which are after only a few thousand miles. This is quite clearly not an isolated problem, and it's about time Vauxhall got their act together and helped their (hopefully valued) customers.

Hi, I would welcome some advice here please and I hope I have posted this to the most appropriate section. Many years ago I bought two fairly large LED TYs which were around £650 and £750. One was a Sony, used constantly and totally problem free and used constantly. The other, an LG, used less than 50 times (because it’s in a little used room) stopped working a while ago when it wouldn’t turn on. I was eventually gopg to get Currys to fix it through their collect and deliver service, but was remineded last week by Gloria Hunniford on her consumer programme on the six year statutory warranty on goods expected to last that period. I did think it was well over 6 years, but checking this actually expires next month, so I emailed the seller I bought it online from and they predictably answered: DEAR CUSTOMER, Further to your email the TV set is out of warranty , however we can get a trade cost repair , you can bring the TV at our shop Monday-Friday 09.00-17.30pm So I reminded them of the law and they replied: Dear MRS SARA55, Further to your email, we are sorry to hear you are having problems with your TV, I can confirm we will follow all the legal obligations as per our terms and conditions. We are sorry to hear that your goods have developed a fault. Please note that you purchased the good on the 08/12/2009 and at the time you would have been offered to take out a protection plan, our records show that this was not taken out. Your 12 month warranty has expired and the good are now out of guarantee. Please note that for you to raise any claim under the sales of good act 1979 ( as amended ) you the end user has the burden of proof to prove that the goods were faulty from day one , furthermore this act does not entitle you to a free of charge repair, however so that we can assist you further please return the goods back to our Xxxxxxx branch and we will provide the following. 1/ Free of charge estimate which would normally cost £59.00. 2/ Repair of the faulty goods at Trade cost to you the end user. Please advise by return so that we can assist you in this matter. Please note that this offer will not affect your Statuary consumer rights . I replied that I would seek advice and get back, but explained it was two hours each way to their showroom and how long they take to check it hoping they would say an hour or two, but they responded. Dear SARA55, Further to your email, once you bring the TV in the store, we would send to a repair centre I cannot say how long , but we can let you know once we get repair estimate. So I am wondering if “the burden of proof to prove that the goods were faulty from day one” how much use this is? Also difficult to carry a 40” tv, but at least its not a fridge/freezer, but will they be creative in defining a “trade” price repair? Thanks, Sara

Just asking for a friend... he has a laptop that has failed (motherboard or possibly cpu has died) about 4 or 5 months outside the warranty. Is it worth his time trying to get pc world to repair or replace on the grounds that a laptop should last a little longer than a year and half? Thanks.

I bought a TV 12 months and 3 weeks ago. Since buying it I had an intermittent problem with the screen going off for about 10 seconds then on again. I eliminated various other pieces of equipment over time then reported it to the manufacturer about 4 months into their warranty. After following their trouble shooting procedure they accepted it was faulty and arranged an engineer repair. When the engineer rang to arrange repair and get details I was away (this was around Christmas). During the discussion I told him I was unsure how to reproduce the issue since it happened intermittently. He said he would leave the case open for the time being. The TV is not my main set so I use it very occasionally. I forgot about the problem until more recently when I was trying to use it again and the same fault occurred. I emailed the manufacturer back with my reference number but they now refuse to repair because it is 3 weeks out of warranty. I realise I could approach the retailer but I feel like the manufacturer is using a technicality to escape from an issue they have already accepted as theirs and promised to repair onsite. It is a lot of hassle for me to transport the TV back to the retailer for a repair and they do not have the original report logged, which the manufacturer does. Can anyone please advise or tell me where I stand legally?

I've lost fourth gear and had my gearbox bearings replaced a few months ago would that be under warranty just as in having the bearings replaced with Volkswagen caddy aa d now fourth gear is gone is that part and parcel of having the new bearings fitted or is it two separate things

Hi, Need some advice here who I should be chasing here. The facts; I purchased an ASUS Wifi Router for £90 in November 2012, from Amazon. It turns out it was a Marketplace Seller 'Fulfilled by Amazon'. I still paid Amazon, but the marketplace seller sent it to me. The product was advertised to come with a 3 year Warranty. It failed a week ago, and I have spoken to ASUS, who tell me Amazon should cover the warranty. I spoke to Amazon, and they say that they would cover the warranty, if i bought it direct from Amazon, so they tell me I should goto the Marketplace Seller. The Marketplace Seller is denying providing returns or repairs for anything more than 90 days. Frankly, Amazon customer services are rubbish when it's anything more than a basic task, and i can't manage to get through to anyone in the UK. Advice please on who Io should chase for my warranty claim...

Hi Folks, Apologies if this is in the wrong section, I didn't know where else was appropriate for this post, if it is in the wrong section, could the mods move it accordingly please. My wife's grandfather was sold a 'Walk In' bath less than 18 months ago for £5000 by Mobility Plus however the seal around the door has perished completely causing the bath to leak. My wife's grandfather has contacted Mobility Plus to get the seal replaced however upon phoning them, they have informed him that although he purchased the bath through them - the company which made the bath's/supplied parts to Mobility Plus has gone bust and therefore they cannot honour his 3 year warranty. At least part(if not all) of the £5000 was paid by credit card and due to the above I need some advice before I take them on, on his behalf. 1) Irrespective Of The Supplying Company going 'Bust', are Mobility Plus legally required to honour the 3 year warranty as he purchased said goods and warranty through them? 2) Regarding the payment by credit card, Is he covered under section 75 of the CCA or 3) As the item has not lasted a reasonable amount of time, does he have rights under the Sale Of Goods Act. Any help would be appreciated as I am due to phone Mobility Plus tomorrow. Many Thanks

I purchased a Sony LCD 40 inch TV from Preston Sony Centre, the store closed about 2 years ago. The TV failed just before the expiration of the 5 year warranty.Ii contacted the parent company Sony who told me to take it to the nearest repairer to me. The TV according to the repairer can't be repaired economically as the part is no longer available( although Sony say they will have parts available for 7 years) therefore the whole screen would have to be replaced. The repairer cannot get the parts from Sony and Sony keep telling me that they are looking for the warranty. This has now been going on for a couple of months. i didn't receive a third party warranty certificate to cover the 5 year warranty when I took delivery of the TV only the standard Sony warranty paperwork. Preston Sony Centre was a franchise operated by a company by the name of Willo who have now gone into administration. I have tried on two occasions to contact the administrators to try and find out who the third party insurer was , however I have had no response todate. Is this a lost cause or can anybody offer some useful advice. If so it would be much appreciated. thank you

This is my first post so hopefully I have added into the right section We purchased a brand new car last June with lifetime warranty with Vauxhall. We have had the car for a year and we ran up 40,000 miles in that time but did not get it serviced at 20,000. Red warning light came on and car broke down about hr later. Been told a water pump leak has caused engine damage and looking at £8,500 repair as engine has been condemned by vauhall. As we had not serviced it they have refused warranty claim. We put our hands up and acknowledge this should have been done Question is...do we put this down to a very expensive experience or is there anything we can do? We have tried Vauxhall direct to see if they would meet some of the costs but they are saying no Any advice appreciated

My Bickerton folding bike had a flat tyre and needed a new chain and new brakepads as well as a general service, so I took it to the Bristol Bike Project and got it booked in for a Level 2 Service and the replacement of these parts. I called them today and they told me the bolt where the frame folds in half had sheared into the frame, and that they've drilled it through and might not be able to get a new one fitted. So basically, they've invalidated my manafacturer warranty on the frame by drilling through it without asking me before they started this work, when I could've got the thing fixed for free by the manfacturer. What do I do? Ta

Hi everyone, my dad recently had a problem with his Toyota Urban Cruiser 4WD Diesel. The vehicle is four years old has been serviced all its life (He bought it from new) at a Toyota garage. The vehicle has only done just over 20K He has recently had problems getting the vehicle into gear so he took it to our local Wolverhampton Toyota Dealer Charles Clark Toyota. They diagnosed the problem to be the clutch. They quoted £1000 to replace the clutch (Original) or approx £800 for a none Toyota one I find this rather odd a Toyota dealer offering none Toyota parts. The clutch on the vehicle was previously replaced at about 10K due to a major problem with the vehicle apparently Toyota only cover the clutches for 2 year so my Dad had only done 10k miles on this one. This one was just over the 2 year mark. My dad mentioned that he was getting a bit tired of the vehicle to which the dealer suddenly stated that a Hybrid would be a good idea as no clutch. My Dad and myself find this attitude rather bad basically it was your car is buggered tell you what we can sell you a new Priusfor £22K. They introduced him to the sales manager gave some story about how parents have them and love them etc. To cut a long story short my Dad left it and contacted A1 Clutches in Wolverhampton. When he took it to A1 Clutches the said that it might be the clutch but it could be the flywheel this part would have been covered under the Toyota warranty. Unfortunately my dad went ahead with the repair and it did turn out to be the flywheel. He contacted Charles Clark who were basically not interested they said that they needed to do the work and replace it with a proper Toyota part apparently A1 did replace it with a clutch from the same manufacturer. They stated that the teeth were worn on the fly wheel. He went to A1 as they quoted £650 for the clutch. The repair has now cost him over £1k. My Dad has trouble walking a heart condition and is undergoing treatment for cancer at the moment his vehicle is absolutely vital to get him to the hospital hence his haste at getting the vehicle sorted out. I find Charles Clark Wolverhampton attitude to be disgusting, the vehicle obviously had serious design/manufacturing faults a clutch does not fail after 10k and a fly wheel after 20k. The vehicle has a dual Mass flywheel which causes real issues I believe. How can a Toyota dealer offer none Toyota parts on a vehicle that is still under a Toyota Warranty also??? There attitude by trying to wash their hands of the problem and sell my dad another vehicle is also very bad. Should we contact Toyota and state our displeasure with the dealer or just go for the dealer with the sale of good act? Thanks

Hi. Hope someone can help. I have a dishwasher that I bought 14 months ago that has developed a fault. The shop I got it from says tough basically its out of warranty. I thought I heard that there was some sort of EU law that said goods like that had a minimum 2 years warranty. Anyone know the position?

Hi, In October 2012 I purchased an American style double door fridge freezer from John Lewis for £705.00 with a two year warranty. For some time now it has been leaking water and getting so bad that it is leaving a large puddle on my kitchen floor. I read somewhere that it is possible to ask the original supplier for a free of charge repair, despite the fact that the warranty has expired, on the grounds that it is reasonable to have expected it to last longer than it has given the price paid. Today I have telephoned John Lewis to explain my situation, they said they were unable to help as the warranty had expired but did suggest I telephone the manufacturer, Samsung, to see if they would be prepared to help. I have tried to do that but they are closed. I intend trying them again at a later date but in the meantime could someone tell me where I stand legally so that I am armed with the correct information when I make the call. Many Thanks.

Hello, I've done a bit of Googling and found lots of people in the same boat as me with Warranty issues from the Repair Centre, it's quite shocking! I have a hardware issue on my Sony Xperia z3 compact affecting the microphone/speaker and apparently a scratch on my screen has voided my warranty therefore Vodafone won't fix my phone without a charge of £144. I have sent the following to customer support, really hope that someone can help: As a customer that switched to Vodafone on the premise of their outstanding service, it's really upsetting that I have experienced such a poor level. I have been dealing with microphone/speaker hardware issues from my Sony Z3 Compact for the past two months - but it had gotten to the stage when it was affecting my usability of the phone. Speaker volume was very low, even at max volume which was an inconvenience, but the microphone issue has progressively worsened over the past two months, so much so people on the other end of the phone can hardly hear what I say. Therefore I thought it best to visit the nearest Vodafone store (Victoria Station, London) on Monday (11th May) to find a resolution. In store I was advised that the device was faulty and was still under warranty so had the option to send to the repair centre and have the device repaired free of charge. I was given a courtesy phone and informed that my device would be repaired and ready for collection on Tuesday (19th May). I received a phonecall at 17:06 this evening (14th May) which I could not take during working hours and a voicemail was left. The voicemail informed me that there is a scratch on the screen of the phone which voided my warranty and if I wanted the repair it would cost £144. Obviously upset, I attempted to call the number back but the office had closed being so late on in the day. As you can understand I'm a bit aggrieved by the situation as: 1) I can't think of any superficial damage to the phone, but can't understand how this would have a bearing on the device hardware. If it does have a scratch this may be superficial 'wear and tear' but again how does this impact the hardware so drastically? Also how does this invalid the warranty? This has to be the first and only time I have come across this for a product! 2) If there was a scratch, why was I not told this in store and that it has invalid my warranty?? I returned to the same store today (14th May) to ask and was told I should have been informed and that the device should not have been sent to the repair centre if this was the case. 3) The internal fault with the phone has been very disruptive to my overall service, and to be asked to pay £144 is quite shocking for something that has not been caused by me. 4) Trying to call instantly back moments later to find out the centre was closed could potentially delay the resolution and leave me without my phone for a unnecessary prolonged period. 5) It will be a week without the device, and it will come back as non-fully functioning even though I am under apparent warranty. Unfortunately poor service on all aspects and I am now starting to regret moving service provider. Many thanks, Ian

Hi, Recently I purchased an air compressor from an online store for £200. With this compressor they offered a "free" 5 piece accessory kit. One of these items was a tyre inflator/pressure gauge and this has now become faulty. I have contacted them to ask for a repair or replacement and they have informed me that as it was a free item then there is no warranty and they are under no obligation to deal with it. How do I stand legally? Although they call it "free" it is not really free as I had to buy a £200 item in order to get it. Many thanks guys.

Hi, I have a problem with my tv where it displayed pink vertical lines down the middle of the screen. I phoned costco about a month before the 5 year warranty run out they got a repair company to look at the tv. The repair company turn up and looked at the tv and saw the problem and took photos of the problem and said they would need to take it back to their workshop to fix. Once they got it to the workshop they said they could not replicate the problem but cleaned the inside of the tv and returned it to me. When I got the tv back the problem had gone until now 7 months later when my warranty has now run out. I want to phone costco to see what they say but before I do I would like to know my rights are in this situation. Mark. Sorry i have put this is the wrong subforum can someone move this for me

I'm reposting this here from another board in the hope someone can help clarify the legal situation and rights. My brother bought a Lenovo Yoga 10" tablet from Argos back in late October 2014. Only by no fault of his own after using it for a few hours one night just over 2 weeks ago and letting it rest\cool overnight he awoke to find the screen had a crack in it. Not the lcd screen, just the top digitizer part. He has always kept it in an official Lenovo case and did not (and I have no reason to dis-believe him) drop it at any point and he has no reason to lie about this. He has tried to take it back to Argos himself, the start of Jan, again claiming it was not dropped but Argos seemed to insist that it has to get sent to be evaluated by there agents that deal with these things than to offer a replacement or refund. When it came back, totally unrepaired or worked on the size of the crack had grown and is now from one end of the screen to the other. The response from the Argos store repairs agents states the item had not been dropped in any way but had developed a slight crack down the screen. Their findings say the unit has a damaged digitizer and that its not covered by the manufacturers warranty. They claim they are unable to source parts and say in there experience the cost of the repair would be about equal to that of the unit anyway. The agents then suggest my brother contact Lenovo directly to deal with what they see as a chargeble repair due to a claim the screen and digitizers are not manufacturer warranty covered. Now, some research I have done shows\indicates these screen self crack issues in Lenovo products is becoming quite common, well more reported yet Lenovo are seemingly refusing to accept its a manufacturing\quality issue or really directly responding to or commenting on such reports on there own support board. And indicators suggest it could be down to heat\temp\thermal hot spot issues or a flexability of the tablets casing with the possibility that the adhesive used to fix the digitizer down could be causing weak\stress points. I've now took this matter up on behalf of my brother as I'm somewhat more assertive and determined than he is dealing with these things. So I took the item back to Argos with there repair agents report myself to see what the stores official line was and is for myself. And to be honest it was like knocking my head against a brick wall with the standardised "if the manufacturer says a certain part is not covered then its not covered" & "take the matter up with the manufacturer if your not happy". The first staff member when explaining the situation to her, showing her the tablet and showing her the repair agents report caused her to have to go and speak to her manager and even call Lenovo over the claim the screens and digitizers on such items are not covered under Sales Of Goods Act in the UK etc due to Lenovo claiming the screens and digitizers are not covered by the manufacturers warranty. They came back after less than 10 minutes (funny how they got hold of someone high up in Lenovo to get that clarification so quickly eh?) and said for as long as Lenovo are standing by claims that tablet screens and digitizers are not covered under the manufacturers warranty then Argos on a store level can't do anything about the issue and suggest my brother take it up with Lenovo himself if he's not happy. So not happy I ask to speak to the store manager. The store manager is sticking to the same line as the staff member and Lenovo that they got hold of so quickly. The manager even went as far as to say "in my opinion the crack looks to be accidental user damage", yet would not accept our reasoning that if (which it had not) beed dropped there would almost certainly be signs of damage on the casing such as scrapes, dents or scratches as well as it being more likely the LCD screen would also have cracked and become damaged. The manager also refused to accept or even willing to look into my own findings and research that screen cracks do and can be caused by either poor build quality or heat issues with the screen etc. In fact, in handling the tablet myself it does feel to have a slight flex in it which I personally feel is unacceptable for a £200 tablet to feel somewhat flimsy and what I feel of poor build quality. The manager also refused to accept their repair agents report that stated the item had not been dropped as meaning they (the repair agents) found the item had not been dropped, but more my brothers original claim when it was sent off that it had not been dropped or misused or mistreated etc. But as I pointed out, there was also no signs of damage or indication that it had been dropped, user caused accidental damage or any such findings by their repair agents either. As if their repair agents had found or thought that to be the case then clearly they would have stated so than claimed such parts are not warranty covered. And if the findings could not determine any user end blame then that only leaves a manufacturing issue. And that their refusal to repair the item is based on both a claim that such parts are not covered under the manufacturers warranty and that they could not source the part anyway. Yet funny how they tried to source a part after determining that the same part is not covered I feel!. The store manager also did not want to clarify or even bother to check with their head office (claiming they don't have a number for their head office) on if the Sales Of Goods Act and having to be fit for purpose etc applies over a manufacturers claims certain parts are not covered. So as it is now, I'm a little unsure of where to go as clearly in my mind the store manager should have discussed the matter with a superior at their head office over claims certain parts are not covered by a manufacturers warranty and how the Sales Of Goods Act applies?.

Dunno if this is right section , but here goes In May 2013 a charity provided my autistic son with a new boxed HP laptop. Recently the battery is going flat very quickly -about 2hrs.It def needs replacing I was surprised to find my warranty had expired in May .....2010 ! I contacted the charity and they told me they bulk purchase in advance -hence the early expiry my question is do i have any legitimate warranty claim ie when i received the goods ? Thx

Hi all, I've had a good google around for an answer but seems to be misleading. I purchased a car from the lovely Carcraft and had this drive happy guarantee pushed on me which at the time seemed like the wise thing to do. I've since come to the point where it really isn't cost effective for me to drive from my home in Macclesfield to either Liverpool or Rochdale for a car service, As such I'm yet to get the car serviced at all and have now paid roughly 6/7 payments at £50 a go. Is there a way out of this contract?

I have searched online for help but not much to go by. My story: I bought a car from carcraft 3 years ago via hire purchase and they also sold me their drive happy extended warranty for 5 years, the period of the hire purchase . The warranty was on a second finance payment by their all in one finance. And I have been faithfully paying. I have had to make a couple of claims as the car kept having issues, which they repaired. So I decided to Voluntarily terminate the hire purchase, which went through smoothly. But Carcraft drive happy keeps taking payments. I have contacted carcraft to cancel the extended warranty and issue a refund for the remaining unused time and they say it is uncancellable. I stated to the carcraft that I had checked the contract agreement and there was no indication that after the initial 30days the contract could not be cancelled if the vehicle was not in my possession. The rep said oh...it was in their booklet. but I never signed the booklet ...should this not be in the contract ...like every other contract out there. Even the hire purchase contract had clear termination clauses on the contract, why then could the carcraft warranty contract not have clear termination clauses, why did they have to hide it in the booklet ..a booklet which I was not even given when i signed up. the carcraft rep bfobbed me off , saying I have to pay for the warranty even though the car is not with me any longer . am seeking advice on how to get a refund on the remaining value of the warranty. I am ready to go to small claims court on this, but I need help on what legal argument I can state in my petition. Can anyone help please?

Hello, I am looking to refer a complaint to the financial ombudsman as I believe the company I am complaining about have overlooked a couple of key points. Firstly, I would like to review all of the information myself. Therefore, I need to submit a subject access request. Is the company required, under the law, to provide me with recordings of my telephone calls plus their own notes on my file? Many thanks

On the 14th October at the NEC show we ordered an 300 caravan air awning and an electric air pump together and paid for them upfront by CC. On the 15th October we changed the order to order a bigger awning plus some extras and keeping the electric pump. We received the awning within days however we have not received the electric pump and most of the extras. We were told the extras would be with us mid November, which then became beginning December, then mid december and now mid January 2015! We have waited for more than a reasonable amount of time. We erected the awning to try it out within days of delivery. As we need the electric pump to set it up and one of the extras to prevent condensation we have not been able to use it since. We are tired of waiting and wish to return the awnings and the other item received with it. Can we do this under the Consumer Contracts Regulations as none of the items are custom made and altogether cost us over £1100?