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  1. Hi everyone, i have recently just purchased (16/11/2015) a 60 plate BMW 318d from a car supermarket. Unfortunately I was also sold auto protect gold warranty, i was sceptical at first and in hindsight after reading some of the horror stories regarding this company, it is something i shouldn't have purchased. Both the car and the warranty were purchased on finance, through 2 separate lenders. The dealership gave me the hard sale, and mentioned that virtually everything is covered, he also added that as the warranty was being purchased with the vehicle, that would in turn reduce the monthly cost of the car by around £30, i thought this was a bit odd. The cost of the cover worked out to be around £70P/M so this would in theory work out to an extra £40 per month (on top of the price of financing the car) to have the "Piece of mind of this fantastic cover" , and after forking out a lot on my previous motor, decided that this may be a worthwhile investment. I have received the paperwork from Santander for the credit amount that has been sent to APA/Auto protect, and in there it says i have the right to cancel this within 14 days no questions asked, perfect i thought, no problem. HOWEVER I have studied the paperwork from APA (Something i deeply regret not doing at the car shop). In these T&C's it states under Cancelation; "Should you cancel this agreement, there is no surrender value and no monies paid will be refunded":evil: Is that right?! Can they do that? Or have they just failed to mention that you are entitled to cancel with a refund within 14 days? I was under the impression that i could cancel this within 14 Days? AT NO POINT did he mention the cancellation rights? Can i use that to my advantage if he hides behind the "no monies... refunded" line... I'm just trying to seek all the advice i can before calling the car shop, as i can be more prepared. Details are; Car: cash price £8,995. With interest 20.7% over 60/M £232 Gold warranty over three years including interest!: £76.87 (£2,767 in total with interest, covering 9K! worth of repairs (yeah right!!) Also after reading the other stories from people, i realize the price of this warranty is far too much. But i was foolish and rushed through the paperwork part, being too eager to get my new motor. If anyone has any advice, it would be greatly appreciated. Thanks
  2. I bought a 2003 Volvo v70 from a Volvo dealership in April last year. They offered me an extended warranty with Autoprotect, which i accepted thinking that i was dealing with a reputable garage. They were evasive about what was covered but stated it was 'pretty much everything' Just before the warranty expired i had a problem with my display, and was told that i needed to replace the DIM. The garage, MR Kings of Halesworth Suffolk first said that Autoprotect would not pay because they had only diagnosed the fault a few days after the warranty had expired, though i had informed them of it weeks beforehand. When it became clear that i would take this further they changed their tune, and said instead that the warranty did not cover the dash instruments. I have spoken to a number of garages about this, and all express the view that such a fault should be covered. I have also learnt that this fault is systemic with this particular model, and is bound to occur, although Kings service manager described it as 'very rare'. I am resigned to the fact that i have been completely shafted, both by Kings and by Autoprotect, but would like to post this as a warning to anybody to trust neither
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