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I am looking for some advice re mobility scooter. I brought a new scooter from Care_Co http://www.careco.co.uk/cl-ms/mobility-scooters.htm in June i went out approx 4 times on this until early September because i had to wait until some of my garden had been concreted over to accommodate scooter. On approx by 10th trio it stared to break down, it went okay the stooped etc and twice crossing the road. I contacted the supplier and i have been met with indifference, it took almost 5 weeks before an engineer called which was today. There is a fault with the scooter. I have asked for a full refund as i have no confidence in the scooter or the company even if it was repaired. I understand that under the Consumers Act a company has tooter at least attempt at repair or replacement unless it would cause significant inconvenience. I have explained that has well as a physical disability i also have Bipolar disorder and anxiety which for me means that i will not feel safe on this scooter if repaired and would not feel comfortable going out alone on it which negates the reason i brought it for. I have found the company so difficult in that its been impossible to speak to a manager, i have made 5 attempts in the last 10 days to speak to a manager and i get fobbed of, 4 times via phone, once via email and no one gets back to me. Today when the engineers left i rang the company again and said i wanted a refund again i could not speak to a manager, then in minutes i got a call from the engineers company (who had told me they were separate from care co and would take a couple of days for the report to go through) to say that a part has been ordered i went through it all again. I feel they are pushing a repair on me and giving me no option as no one will communicate with me, any ideas on what i can do next and what are my rights. Many thanks for any advice and for reading
Hi Folks, Apologies if this is in the wrong section, I didn't know where else was appropriate for this post, if it is in the wrong section, could the mods move it accordingly please. My wife's grandfather was sold a 'Walk In' bath less than 18 months ago for £5000 by Mobility Plus however the seal around the door has perished completely causing the bath to leak. My wife's grandfather has contacted Mobility Plus to get the seal replaced however upon phoning them, they have informed him that although he purchased the bath through them - the company which made the bath's/supplied parts to Mobility Plus has gone bust and therefore they cannot honour his 3 year warranty. At least part(if not all) of the £5000 was paid by credit card and due to the above I need some advice before I take them on, on his behalf. 1) Irrespective Of The Supplying Company going 'Bust', are Mobility Plus legally required to honour the 3 year warranty as he purchased said goods and warranty through them? 2) Regarding the payment by credit card, Is he covered under section 75 of the CCA or 3) As the item has not lasted a reasonable amount of time, does he have rights under the Sale Of Goods Act. Any help would be appreciated as I am due to phone Mobility Plus tomorrow. Many Thanks