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About RobS

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  1. Well spotted, thanks! I know these things can be relative to how much you use an item but is 4 weeks without a working TV a "significant inconvenience" and should I be able to push to get this repaired locally or on-site?
  2. Thanks for the reply. Retailer is Peter Tyson, just didn't think to mention it! Hopefully the carriage won't be too much but I'm mostly concerned about the amount of hassle involved with returning a large item and being without the main component of my AV system so I can't use it for 4 weeks. I made an assumption, perhaps wrong, that this kind of large electrical item would normally be repaired on-site, at least in the first 12 months - or they would send someone to collect it with a suitable container. What I was hoping for is an onsite/local repair or an exchange - just someth
  3. I bought a Denon AV receiver about 7 months ago from an online retailer. I now need to return it for a replacement power supply as it is making a humming noise. The retailer tells me I need to purchase packaging, arrange a courier and they will contribute £10 for carriage. This is a large and expensive item so packaging it safely will be a big job and I am not sure that £10 will cover carriage and insurance. They tell me repair could take up to 4 weeks which is very inconvenient as this is a critical part of our media system and used daily. I realise being without f
  4. Good idea, thanks. I am going to try and raise a complaint first then try directors if that doesn't get me anywhere.
  5. Thanks very much for the info. I notice in the CRA section 30 says that a guarantee offered alongside the goods at no extra charge (manufacturers warranty) becomes legally binding but would the CRA2015 retrospectively cover a purchase made in 2014? I will also contact the retailer but at the moment I feel this is unfair on the local shop when the manufacturer has already acknowledged the fault and agreed to send an engineer.
  6. I bought a TV 12 months and 3 weeks ago. Since buying it I had an intermittent problem with the screen going off for about 10 seconds then on again. I eliminated various other pieces of equipment over time then reported it to the manufacturer about 4 months into their warranty. After following their trouble shooting procedure they accepted it was faulty and arranged an engineer repair. When the engineer rang to arrange repair and get details I was away (this was around Christmas). During the discussion I told him I was unsure how to reproduce the issue since it happened inte
  7. Thanks for explaining. I feel the vindictive part is that the DPS said LL could at least release the undisputed amount. LL has already written to my friend saying the property was left in excellent condition and she agrees to return that part of the deposit, less £70, but she refuses to say this to the DPS so all the money is withheld. Regarding the entry for a viewing - the LL had emailed the day before stating she wanted to view on the Monday bank holiday. My friend replied saying Monday would not be possible but Tuesday was fine. The LL ignored this and arrived on the Monday anyway and
  8. Many thanks for the responses. I believe DPS have now told her to pursue it through the SCC but I (naively) thought the DPS were there to avoid that hassle. It seems like there is a loophole which means a vindictive LL can cause the entire deposit to be withheld? There is a clause in the contract stating that letters can be charged at £25 for each letter from the “Landlord’s Agent, acting reasonably”. I don’t think it is reasonable as she could have sent an email but instead sent two letters on consecutive days stating how she would be charging for each one. I am hoping the obvious a
  9. She has spoken to DPS and tried to begin the ADR but the LL is refusing to respond to it. The LL has emailed my friend saying she does not regard it worth her time to bother with the ADR for "such a small amount". This appears to mean that the entire deposit continues to be withheld indefinitely by the DPS.
  10. My friend’s tenancy agreement ended at the end of June and she vacated the property, fulfilling all contractual obligations for professional cleaning and returning keys. The circa £800 deposit is held with the DPS and my friend has still not had any of it returned due to the landlord disputing £70. After my friend moved out the landlord claimed costs for sending 2 x letters @ £25. Unreasonably these letters were sent on consecutive days. One regarding rent being 3 days late (the first time rent was ever late and it was paid within that week). The second letter was because the landlord h
  11. Is there something under UK law to prevent an online seller displaying misleading photographs even if there is small print to state the photograph shows something not included? I recently bought what I thought was an A2 picture frame from Amazon. A search on Amazon for "A2 frame" showed this item: (unable to link, please search Amazon for B009RBIZ1O) The item I received was a rolled up poster. On checking Amazon I noticed some small print at the end of the long description. I also noticed other people had left negative reviews because they had also thought they were purchasing a fram
  12. A friend of mine has just vacated a property today. The agent who looks after the property came round for check out. She said that because there was dust on the window sills and under the sofa my friend would be charged £50 for cleaning. My friend had taken the day off work to finish moving and clean the property. She had a vacuum cleaner handy and offered to clean the dust there and then. The agent told her that because she had already handed the keys to her at that point she wasn't allowed to vacuum and would have the money taken out of her deposit. Surely my friend is entitled to
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