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Found 8 results

  1. Hi all, > I am trying to put together a letter to Lenovo due to an issue I had with my laptop. We paid an extra amount (£68.40 for a 3 year two business day repair, which actually turned out to be response (ie: an engineer contacts us in 2 business days to resolve the issue). Timeline: Raised issue 18/7 Chased 20/7 Chased 23/7 at which point it was escalated. No idea who to as they still won't tell me. 24/7 finally get a call to make an appointment for 26/7. 26/7 - No show. Called to find out what was going on, and the engineer was ill. New appt made 1/8. 1/8 - No
  2. Hello Consumer Action Group members, I have been suffering from a mix of problems since last June. Long story short: Summary: 1. I purchased a laptop from Amazon, from a reseller. 2. Laptop's motherboard broke down, and I found out that I can receive a refund/ repair free of charge. 3. Amazon's seller (located in the US) agreed to fix the laptop, and provided US address 4. Sent it via ParcelForce, Amazon reseller cut down every means of contact and I have no clue where my laptop is. Hello everyone, AMAZON I purchased a laptop from Amazon, from a reseller.
  3. Lenovo says it is changing its ways: The events of last week reinforce the principle that customer experience, security and privacy must be our top priorities. With this in mind, we will significantly reduce preloaded applications. Our goal is clear: To become the leader in providing cleaner, safer PCs. We are starting immediately, and by the time we launch our Windows 10 products, our standard image will only include the operating system and related software, software required to make hardware work well (for example, when we include unique hardware in our devices, like a 3
  4. I'm reposting this here from another board in the hope someone can help clarify the legal situation and rights. My brother bought a Lenovo Yoga 10" tablet from Argos back in late October 2014. Only by no fault of his own after using it for a few hours one night just over 2 weeks ago and letting it rest\cool overnight he awoke to find the screen had a crack in it. Not the lcd screen, just the top digitizer part. He has always kept it in an official Lenovo case and did not (and I have no reason to dis-believe him) drop it at any point and he has no reason to lie about this. He has tri
  5. Computer maker Lenovo has been forced to remove hidden adware that it was shipping on its laptops and PCs after users expressed anger. The adware - dubbed Superfish - was potentially compromising their security, said experts. The hidden software was also injecting adverts on to browsers using techniques more akin to malware, they added. Lenovo faces questions about why and for how long it was pre-installed on machines - and what data was collected. The company told the BBC in a statement: "Lenovo removed Superfish from the preloads of new consumer systems in January 201
  6. Computer maker Lenovo has been forced to remove hidden adware that it was shipping on its laptops and PCs after users expressed anger. The adware - dubbed Superfish - was potentially compromising their security, said experts. According to security experts, it appears that Lenovo had given Superfish permission to issue its own certificates, allowing it to collect data over secure web connections, known in malware parlance as a man-in-the-middle attack. "If someone went to, say, the Bank of America then Superfish would issue its own certificate pretending t
  7. Hi all, On 12/03/14, my Lenovo laptop was received by the Medion warranty center in Germany (as Lenovo bought Medion, and chose Medion to handle all repairs on behalf of them). Since then, I have asked them multiple times for an ETA on when the parts are due to arrive and also when I can expect to get my laptop back - of which they have told me NEITHER. They keep saying they have requested an ETA, and they are waiting to hear back from the service department, but they never seem to do anything. (It's like they have taken my laptop hostage, haha.) As a engineering/computer scienc
  8. Hello all I have had a problem with my laptop, I bought it 19th December 2011 and Its broken a few times. The first time was the hinges were lifting the bezel up from the plastic, making it creaky and dangerous, I phoned lenovo up and had them bits sorted out in April 2012. On 26th September My lenovo just wouldnt turn on, I took it back to where I bought it, and they sent it off to Lenovo for the second time this year to have it repaired. I got it back 15th October 2012 with a replacement motherboard, but they forgot my battery.I went back to the shop who sold it to me and they phon
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