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  1. I sent off my CCA request with no reply within the prescribed 12 + 2 working days. I allowed an extra three working days 'just in case' and then sent the follow up reminder/unenforcability letter. Today received a communication saying the client was dispatching the details today to me. Im I correct in the assumption that the alleged debt remains unenforcable until such time as I have received the communication from them and had a chance to review what has been sent. They have also stated that their client requires a monthly payment regardles, even while this process is in motion. I need to get this absolutely right as I have no wish to open up precedents which can be exploited by dubious organisations in the future. Thanks one and all in advance for your input
  2. Hi, this is in relation to the use of IBC in the UK. In the UK does an IBC have to display the IBC part in its name. I've searched the internet and cannot seem to get past the adverts for companies that set up IBCs. So if you had Joe Bloggs Limited that was an IBC registered in the Seychelles, in the UK, on applications forms,letterheads etc, does it have to display the IBC bit. Also if it puts its registered address as being in the UK, does this have to be registered at Companies House. thanks
  3. Sent my appeal off with some brief details of why i was appealing , Had a Letter from DWP confirming that they received my appeal, and about how much ESA i will get until it's heard, But so far over 1mth since requesting the full written statement of the Atos wca Form IB /ESA85, But so far i have not been sent it, The person that i recently spoke with from DWP ,Confirmed that they could see that i had previously requested it, but could not understand why i had not yet received it, What can be done to force them to supply this info,(assuming it actually exists) ?
  4. Hi I need some help and advice I have been working for my current employer for a year and a week. I am leading a team of 2 others on a difficult project with impossible deadlines. The project has approximately 10 people working on it full time. I have been ear marked as a bit of a trouble maker a few months ago, but throttled back more recently as I was genuinely concerned that more disruption from me would lead to me being fired.. Basically I was saying I am not happy the project would not be delivered to a high quality for sale and that there are issues every step of the way. This has caused alot of conflict and people had become increasingly unwilling to listen to me. I was going to leave when 2 others left just before Christmas due to unreasonable colleagues and huge amounts of stress, I didnt leave though I tried to maintain a strong front and persist with doing what I could. Very recently, perhaps 2 weeks ago, a new chief engineer has been recruited to save the project, we had two meetings, one on his first day, where he seemed bored and uninterested in what me and my mini team were doing. The second meeting had two other members present and I was directly asked how long, in my opinion, it would take to get this ready, I guessed 3 months and at that point he ended the meeting (it should have been ready two weeks ago). A day later, yesterday infact, I received an invite to a disciplinary hearing for Monday lunchtime, where I strongly suspect I will be dismissed. Two people have already been fired this month! I have spent today examining every email I have ever sent (minutes of meetings throughout the period were never published, except once, when I did it myself). I have, what I consider reasonable evidence to refute the claim made that 'I covered up the truth on project status until it was too late to do anything about it' These emails published to the bosses have me saying things like 'I am worried that this is not all going to work in the allotted time' etc Basically I am distraught, shocked and worried. I can no longer work for the company as I feel betrayed and wrongly accussed (I also reported bullying to HR a few months ago, basically brought on by me saying I couldnt complete the project to a production ready standard) I also asked for help many times, and had nothing, only 3 weeks ago did somebody join my team, despite requesting this resource in April, of which I have proof of the request. What do I do on Monday? I dont want to work there at all, I dont want a bad reference and I dont want to lose income whilst I search for a new job. Thanks in advance
  5. Hi All I went to the dentist , received treatment , I attempted to pay the fee for treatment by cash I was told the dentist only accepted payment by debit card, I didn't have my card with me. Anyway I said I would call them and make payment by phone which I duly forgot about. I received a couple of letters but thought I'll just pay them next time I go. Today I received a letter from P&J collection services saying I had an outstanding balance of £32.50 the original amount owing was £17.50 , which means they have added on a fee of about 80% . I realise its a small amount but I think this fee is unfair. I queried it with them and they said it was a fee added on for late payment. I looked at some of the other websites that deal with debts for professional people and they say they add the fee on for the client under late payment of commercial debts act 1998. Is this permitted and is the amount right. I couldn't understand the BOE rate + 8% mentioned
  6. I have 3 outstanding debts on which I can only pay about £5 per month each - due to being made redundant and no success finding another job yet. Debts are with Barclaycard, Nationwide and MBNA. I agreed with these people a minimum payment. But then I started getting letters from DCAs - I had to stop payments for several months due to circumstances. I have received letters from 3 more different DCAs. Should I write to them stating I can only afford £5 a month until my financial circumstances change? Or should I ignore them? I've read on different forums that I have no contract with these DCAs. I would really appreciate some help on what letter I should send to them.
  7. Hi, I am looking for some advice regarding a disbute between myself and a custormer. Twelve months ago, a customer asked me to purchase some materials in Spain for his property in France, as the materials were cheaper here for his project, (had worked for this client for the past two years with no problems). Customer transfered the money into my company account and I bought the materials. As the customer was not ready for the materials, the materials were held at the local whare house, with customer to arrange for delivery to France, (I said I would help to find transport as well). Six months later, the customer tried to blackmail me by saying if I didnt deliver the material, I would lose the job, so I refused and advised customer to find alternitive contractor. Over the last two months the customer has threatened to send someone to Spain to break my legs and send druggie to my daughters school. last night my wife and I received a "whatsapp" mesasage from a Mr Switch, claiming to have bought the debt for £5500, (which is higher than the cost of the materials) and his fees currently standing at £825 and today we have had another "whatsapp", saying we have twelve hours to contact him and set up a payment plan with him or he will get on a plane and come to our house. my feels threatened and concerned for our daughter and she does not want this person come to our house, I dont wont him confronting me in front of my customers?, I feel that this is wrong and not legal and we should not worry as we have done nothing wrong? . We have no other details other than his name and mobile number, he does not give a company name. The customer has our address and e-mail, so I believe, this guy must just be threatening us or surely he would do things proffessionally and either contact us be e-mail or letter. Thanks in advance for any help received. Kind Regards.
  8. Hiya all. The company I work for has a sickness policy which means that if you are off for 3 short periods (2 days or less) or 2 long periods (3 days or more) within 6 months then you receive a verbal warning. This is the only information provided in the employee handbook and on the employee website for HR queries. Okay, my problem is that I was off for 3 weeks (signed off by the G.P.) in August and again for 2 days on the 7th and 8th of January. Obviously these two periods are within 6 months of each other but one is a short period of absence (2 days) and the other a long period (3 days +). I was told by my manager today that I would have to attend a meeting with her a week Friday where I would be given a verbal warning for my absences as there were these two periods in 6 months and the first one was a long one. Is this right? No documentation that I have ever seen states what happens if there is 1 short and 1 long absence in 6 months so are they allowed to do this? Thanks for any help (hope it all made sense)
  9. Hello, didlt know what section to put this in but need your help please. I currently have around 6 catologes (silly i know, but was new to the whole idea so ordered christmas presents etc) Anyway i have untill september to pay them off but i dont think i will manage i owe around £2400 in total i used the buy not pay back in 12 months... I guess what i want to know is, what will happen on failure to pay back ?? Do i need to worry about it? as its really making me depressed. Thanks
  10. Hi everyone. I'm due to start work with a new employer shortly, and to put it mildly, they're ringing some alarm bells with me. Firstly, they're a relatively new start up company, which never fills me with confidence, but briefly: 1. At interview I was told that the achievable bonus is £500 pcm (I never believed this to start off with, so no harm no foul there). In my written offer of employment, this had dropped to £250pcm, with much more foggy instructions on how it's to be achieved. In my contract of employment, it's now turned into "As detailed by the company, from time to time". 2. There is a LOT of "hours of work to be from Xam to Xpm, but whatever is required to 'get the job done'" going on in the contract, but no mention of overtime or time in lieu whatsoever. There's also this paragraph, and these two issues combined are making my spidey senses tingle: The position is salaried, but I've worked out that I could do roughly 45 hours before I dropped below minimum wage, which works out at about an hour a day extra. What is hinted at on the contract is that more (possibly at lot more) than this will likely be required, and quite possibly weekend working too, which is something definitely not mentioned up until now. Unfortunately, I was given this application by a JCP adviser so I can't turn it down. I can't decide whether I should just shut up, start work and look for another job A.S.A.P or email them tomorrow asking directly about TIL/overtime/bonus arrangements and risk hacking them off before I've even started.
  11. i am a senior project manager for a construction company. I was called into the directors office on wednesaday 12th Dec and advised MY JOB was at risk. i was informed that they would help me with alternative employment both within the group and externally, but not to "hold my breath" re alternative work with the company. however, two days earlier I had been asked by another branch for a reference on an old colleague (from another comapany) for the position of project manager. I subsequently received a letter on 13th confirming discussions that my job was at risk and that the selection process had been completed (i was not advised in the brief meeting that the selection process had been completed) and i am to attend a consultation meeting on 17th Dec'12. I have been employed with the company 19th months. On the 13th dec'12, my line manager advised my site team and client i had been made redundant and confiscated my company laptop, which I accidentally left on site and a colleague was going to bring to me. Question; Are the company obliged to tell me who and how many of my colleagues were in the pool for selection and should this selection process have been made known to the individuals in the pool as opposed to being carried out apparently behind closed doors? Is there a minimum consultation period and should i fail to attend the meeting due to illness (i am worried sick) what will happen?
  12. Hello all, Recently i was suspended from work pending an investigation regarding theft. The day i was suspended i was working at the shop i work(ed?) at and was taken away from the shop floor by my store manager and area manager, they both spoke to me regarding issues in the work place saying that another superviser who recently left had resigned after he was accused of theft of company property. In this impromptu meeting my area manager accused me of breaches of procedure (i am guilty of these breaches i admit that much, it amounts to not doing some things by set guidelines) this would normaly carry with it a final written warning, however they then went on to say they have had accusations that i have been stealing money from tills although they have no evidence regarding this. He then offered me the option of resigning on the spot or being investigating for theft telling me that he would proseecute me if anything was found, i told them to investigate me as much as they want as i am categorically not guilty of theft. They then gave me a letter which details that there has been allegations regarding my contact at work (not detailing what the accusations involved) that i would be suspended without pay and that they would contact me for a disciplinary meeting, and not to contact current members of staff regarding the issue. Fast forward to today several weeks down the line, i haven't heard a peep from them regarding this, i have been looking for a new job whilst i have been suspended but so far no luck, i can't afford for this to continue and to be suspended for an extended period without pay. I'm worried that if i contact the head office hr department and ask if there is any update on the situation they might construe this as a breach of the"no contact with current employees clause" What should i do regarding this. Furthermore i feel this has only come to light after my manager was convinced that i submitteed a complaint to head office regarding her conduct, i know whilst i was on holiday she told employees of the store that i submitted this complaint regarding her even though i didnt. A couple of days before i was suspsended i was working on shift and she said something to me about the previous employee resigning, and the fact a couple of other employees had resigned recently, all these people had given evidence again her when she was being investigated regarding this complaint. what she had said to me was "You all tried to s*** on me, this is what you get for trying to play with the big boys" i have no witnesses to this so cannot prove what was said. The complaint was regarding the fact that as a manager she hired her partner, promoted them and treats them preferentially compared to other employees, i and other employeed were interviewed regarding this with the interview being recorded by a hr representative at the meeting. I am wondering if my area manager has let her know the content of said meetings which were supposed to be confidential, also i feel that i am only being investigated because i gave evidence at said interview and that my manager thinks i submitted said complaint. Any advice is appreciated, thanks
  13. hi, just after some advise for a family member who has been suspended from work. she received a letter last week informing her of her suspension from work on full pay,she works in a care home btw. she went for an informal interview regarding the allegations on thursday of last week, the following allegations were that she did not use the correct lifting equipment when necessary,taking a sneaky fag break,saying no,stop it and don't do that when being attacked and punched by male elderly residents in the breasts. dragging residents,not working as a team,and how she talks to the residents. she has worked there for about 7 years and is very upset regarding these allegations having never received any verbal warnings or anything like that from work. any help or advice would be very welcome
  14. Hi i was wondering if anyone can help me with my problems or has had a similar experiance with Automoney or any Log Book Loan company. Over 2 months ago i needed to raise some money urgently for family issues a family friend agreed to lend me the money he then said he had been let down and said i could have it in a few weeks. when he was assured he would be paid. I foolishly believed he would come good as he had never let me down but my problems were pressing and i needed cash quickly. I saw TV advert for Automoney and there 60 Day Timeline appealed as i knew i could pay back loan within 60 days or so i thought. My friends money never came and to make matters worse i had an accident 2 weeks after taking out the loan making me unfit for work. I am signed off sick for the forseeible time being and have had to apply for benefits which have not been sorted as we speak. I borrowed £2000 on vehicle valued at £7000. Can anyone please advise what are my rights? Will Automoney give me time to recover and get back to work? Any similar experiances? What proceedures and documents do they have to do and produce to legally reposses my vehicle? Can i stop them just taking from my drive? How long have i got before they try to recover the vehicle? I realise this situation has been brought on by my stupidity is there any help you can suggest with regards to this matter? Thanks in advance for any help you can give me. The first payment on the Loan was due Saturday
  15. My Brother was off work with stress and got into areas with his car payments with seat. they sent his account to Credit Style Limited who sent out one of there So called advisor's and he arranged a meeting with then against what i believed was the wrong move. the person who came to see him who he says was very nice (she would be she wants money) told him that he had no option but to Vouunatry surrender his vehicle but he has paid over 1/2 the original loan so should have looked at the Half payment if he was returning the car. He was basically forced in to taking this option as he was told there was no option either pay the arrears as well as his contracted monthly payments or Voulantary surrender. and they would not consider a payment plan that was more than 6 months as they said seat would t except it they never asked them he as signed the form they gave him but the car has not been collected as i have told him not to hand it over until i looked at other options. They have been harassing him with phone calls and text messages at work some text messages have been very derogatory for example one was it isn't rocket science to answer the phone. please can some one advise if it is possible to get out of this and look at 1/2 payment if he still wants to return the car or is it too late we have only just got him well and back to work following him having to leave his previous job due to been off work with stress and i am scared that all this could result in him becoming ill again thanks for your help
  16. http://www.independent.co.uk/money/loans-credit/victory-for-campaigners-as-ripoff-lenders-face-instant-closure-8223242.html One hope that the Office of Fair Trading will show a robust approach to the illegal business practices shown by certain payday lenders. I am sure that many CAGgers will have a great deal of information to send to the OFT in Spring.
  17. Hello everyone, i am a newb here so please assist me if this post is in the wrong place? I genuinely do not mean for it to be :/ Anyway long story short...... Around 4 years ago my wife took out a loan through the dreaded welcome finace company. Shortly after i (her husband) was made redundant and since then we have hardly paid any monies to Welcome. The loan was for £3000.00 and was "unsecured" which we used to clear £2000.00 of mortgage arrears from when i was out of work. We had honestly tried all avenues to maintain at least some sort of payments but subsequently fell way behind to the point we just didn't have any money to offer them. recently (last 4-5 months) we have been getting letters from Lowell Portfolio and the most recent one today 31/10/2012 stated they had done a credit check on my wife to find we were homeowners, and that they would take us to court for a charging order on the house for the outstanding amount £5300.00. They have said they will start proceedings to make my wife bankrupt and i/we are terrified of this as we have 3 school children at home. Our mortgage is in arrears of £6000.00 but we are in a payment plan with them and they are happy with the arrangement at the moment. We reduced our mortgage to interest only of which the monthly figure is £315 but we agreed to pay £450 pm. I don't know what will happen with our home as it's all we have kmown (been in) for 16 years. The current market value of our property is approximately £75000.00 and yet our mortgage still owed is £88200.00 Can anyone shed some light onto what will/may happen as we are absolutely terrified. I emailed Lowells to explain our situation that there is myself out of work my wife on minimum wage and 3 children at home and we are truly on the breadline :/ I am totally sick to the stomach with worry. Thanks in advance people
  18. Ok in the next few months i am looking at renting a house but i have a question i am still in contract with Virgin Media and will be for the next 18 months as i have renewed my XL TV and TiVo services due to returning to work full time. Virgin will obviously not let me disconnect my services if a landlord won't let me have them installed. So my question is for people who have experienced this what is the outcome are they fussy with such things as there is abit of drilling involved on the outside or do a majority of them allow you too.
  19. Hi This is my first post & I'm looking for some advice regarding a levy on a vehicle. I have outstanding council tax from 2008 - 2009 of around £1500 that has been passed to Bristow & Sutor. I have tried to come to a payment arrangement on numerous occasions but can't afford anywhere near what they want me to pay & since they won't accept an amount I can afford, has remained unpaid. In August 2011 a levy was made on a car that I am the registered keeper but my partner legally owns. I informed bailiffs that this was not owned by me, my partner provided a statutory dec to both council & bailiffs stating that the car belonged to her, which they said wasn't enough proof. Bailiffs turned up again in Oct 2011 & added a van/abortive removal fee to the account even though they didn't turn up in a van. I wrote to the council to complain about this & in their reply they stated that they had spoken to Bristow & Sutor & they had said that a transit van had been sent & included the registration of a van. Now I know for certain that this never happened as I was in at the time of this visit but chose not to open door & saw him leave in a car. The bailiffs have never gained entry to my property to levy on any other goods other than my partners car so can't see how they could remove that even if they had come in a transit. When I questioned the council about this they stated in a reply that "the fee is incurred for 2 bailiffs to visit with a view of removing goods, it's not based on the type of vehicle used". Surely that can't be right since they knew the only levy was on my partners car so why turn up in anything other than a vehicle transporter? and then charge ridiculous figures for it. Anyhow after this happened we sent in a copy of receipt for car made out in her name and copy of her bank statement showing money being taken from her account on day of purchase but heard nothing back so sent in again. Didn't hear anything back or have any visits from bailiffs until April this year when they posted form stating removal team attended to remove goods & would be back, which I ignored. Turned up again yesterday whilst I was out & told partner that if I didn't pay off in full he would be back to remove car & if car not there then he would force entry to remove goods. Now I know he can't force entry as they have never gained entry before but what else can I do about the car? The car was only put in my name for insurance purposes & think I've more than proved its not mine, insurance comes out of partners account every month road tax was purchased online from her account & can show them this if need be but how much proof do they need? I thought a stat dec would have been enough in first place. Does the levy still stand on the car as it was made over 12 months ago? No payment arrangement has been made & I've never signed anything, they've had plenty of time to remove & even charged a fee for it, is this now classed as a abandoned levy? any help will be appreciated Thanks Jon
  20. Hi, I'm new to these forums and wonder if anyone has a little advice regarding an injury my OH had a few days ago. My apologies if it's a bit of a long post.. My OH is a line supervisor/machine maintenance engineer in a factory with roughly 300 employees. On Monday he was assembling some machinery and was fixing on a big awkward part when he felt his back spasm. He thought little of it initially as it's not uncommon with the heavy stuff he has to pick up every day to feel a twinge now and then. Over the last couple of hours of his shift he was in some pain but carried on working thinking he'd just shake it off. He discussed it and how it happened with several other workmates including the shift manager. They saw that he was in obvious pain and said so. My OH didn't put it in the accident book at the time thinking that it was a minor twinge that a good nights sleep would fix, it didn't. He woke op on Tuesday with a lot more pain and felt he couldn't do the heavy lifting his job requires so he phoned in sick, telling them it was because of the incident the day before. It was no better on Wednesday and he phoned again, this time asking if he was going to get paid bacause his firm usually do pay for any days off resulting from a workplace injury. The HR bloke said that it had not been put in the accident book and my OH hadn't told anyone about it (despite the fact that my OH actually did tell others). He then refused to pay for any days off caused by it because there was no proof it happened at work. In 14 years at this place my OH has earned a massive amount of respect for his work from his workmates and management alike but all of a sudden because he omitted to stick it in the accident book the very moment he felt a twinge, he's practically accused of being a liar. So I guess my first question is, does an accident have to go into the accident book immediately an incident occurs even if you are not sure at the time if it should be classed as an accident. My second question is, can my OH do anything to rectify the situation or is it now to late to put it in the accident book. His place don't exactly pay well and that's the rent money gone if he can't do anything. My OH is beating himself up about not putting in the accident book.
  21. Hi there, I've just spent the last half hour looking through the forum and while I've gained valuable information, I still need some things clearing up. I received a fine in May for £250 from hmrc. For one reason or another the fine didn't get paid & I received the further action notice. I had full intention of paying it but again, it went unpaid. Today, I had a letter put through the door from Marstons (yellow one) saying that it was a removal notice and I need to pay £550 in full otherwise they'll be another visit to remove my goods for sale at public auction. Seeing this drastic increase in charge prompted me to call the HMRC payment line & pay the £250 that I owe.... Providing the payment does not get refunded, what happens with the (£300) bailiff fees? Thanks in advance.
  22. Hi all, A bit of a long post below so apologies! Please do bear with me! Basically, I think my employer might be trying to get out of giving me my full contractual notice entitlement, however I am not sure. The bottom line is, I think if am entitled to something, then they should be fair and pay it. I think I could be entitled to 2 months payment in lieu of notice rather than a week’s payment in lieu of notice based on the following: - My initial employment offer letter stated that my probation period was 3 months long and that the required notice in regard to termination of employment was 2 months, after the probation period expired. During the probation period the required notice was one week. (Please see picture LINK: http://tinyurl.com/termnotice-A ). - Page 12 of the principal terms and conditions of my employment dispute this ( please see LINK: http://tinyurl.com/termnotice-P12 ), saying that confirmation of employment from the HR director is necessary for the 2 months notice period to apply, but on page 2 of my principal terms and conditions it says the offer letter prevails in a dispute between the offer letter and the terms ( http://tinyurl.com/termnotice-P2 ). - My probation was extended to roughly 6 months ending on 5 July 2012. The letter at B below ( http://tinyurl.com/termnotice-B ) says that during this period (not after) notice period on employment termination remains at one week. - My employment was terminated on 11 July 2012, after the extended probation period had ended. I think it was due to be terminated on the 6 July 2012 but was delayed. Per the initial offer letter ( http://tinyurl.com/termnotice-A ) which states that after the initial probation period the applicable notice period is 2 months, I think the notice my employer should have given me, in regard to the termination of my contract would be 2 months, and that I should get 2 months notice pay, as my termination was after the extended probation period had ended. What do you think? Relevant document images are included as links below. It’s a long post thanks so much for reading and your time, any help is very much appreciated! Am pulling my hair out here! --------------------------------------------------------------------------------- Links / Appendices: A: Extract from my initial offer letter detailing notice periods. Employment began on 9-Jan 2012. LINK: http://tinyurl.com/termnotice-A B: Letter extending probation period to 5-July of this year. LINK: http://tinyurl.com/termnotice-B My employment was terminated on 11-July, after the probation period had ended. It was due to be terminated on the 6-July but was delayed. C: Please find below links to images of the terms and conditions of my employment. (The first linked page states that offer letter will prevail in the event there is a discrepancy between it and the terms and conditions). Further image links: LINK: http://tinyurl.com/termnotice-P2 LINK: http://tinyurl.com/termnotice-P3 LINK: http://tinyurl.com/termnotice-P4 LINK: http://tinyurl.com/termnotice-P5 LINK: http://tinyurl.com/termnotice-P6 LINK: http://tinyurl.com/termnotice-P7 LINK: http://tinyurl.com/termnotice-P8 LINK: http://tinyurl.com/termnotice-P9 LINK: http://tinyurl.com/termnotice-P10 T+C’s page 10 says notice only 2m after confirmation, however I would dispute this based on offer letter, which says notice changes without mentioning any confirmations required. T+C’s state offer letter prevails over T+C’s in a dispute. LINK: http://tinyurl.com/termnotice-P11 LINK: http://tinyurl.com/termnotice-P12 LINK: http://tinyurl.com/termnotice-P13
  23. Hi all. As some might know, ive been having calls off capquest the last few weeks for a debt i have no knowledge of. I know i have to send the Prove it letter and i will be doing so. However, would me sending them the letter along with my name and address put me on some kind of list. Like with what happens when someone answers their "security questions" on the phone? I'm pretty up to date with DCA's and their tactics, i'd just like to know where i stand with the letter and this outfit. http://www.consumeractiongroup.co.uk/forum/showthread.php?358672-Capquest-fun(5-Viewing)-nbsp is the thread with the info.
  24. Hi, Hope I have posted this in the right place. I have been receiving ESA for a while now. I have had my ATOS assessment but I still have not heard a decision. However, I now have new information they need to know to support my decision, which is very important as it means I am no longer allowed to take my medication. I have rang several numbers and been sent round and round in circles. ATOS told me there is nothing I can do now until I receive their decision, but I don't want to have to wait for that, then appeal (which I will probably have to) and wait again, as we really are struggling money wise and I am unable to eat properly, so that extra bit of money added to my ESA would make all the difference. I can't find a telephone number or even an address to contact the DWP about my situation, does anyone have this information that they can share with me please? I can't believe how difficult things are.
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