On the 14th October 2014 we ordered an air awning for our caravan plus an electric pump. On the 15th we upgraded the order to a bigger awning and also ordered a roof liner, a carpet for the awning and storm straps. We received the upgraded awning within 2 weeks and carpet however no electric pump which is essential to us as we both suffer from arthritic joints. The roof liner helps prevent condensation in the cooler months. We unpacked the awning and erected it as we needed to make sure that there were no issues with the awning. We have not used it since. We are still waiting for the roof liner, storm straps and electric pump. We are now consideering canelling the order as 3 months later and still no sign of the other goods is getting a bit much. We have been told the electric pump may be with us in Feb and the roof liner sometime in March but we have heard these stories previously. We have written to the supplier by snail mail, but they have not bothered to reply. The manufacturer is the one that gave us the updates on delivery and the manufacturer has not had stock of any of the itemns since October 2014! As only part of the order has been received, can we cancel as it is beyond a reasonable time and also does the supplier have to pay for the collection service. The items were paid for by credit card.

Hi I think Im in a catch 22 ?? My intigrated tumble dryer broke after 4 years 8 months. That was two weeks ago In a panic I rang and agreed to pay Domestic & General £13.99 a month for a service warranty to get the dryer fixed. I knew the timer was broke and that the thermostat was broke because the machine worked but blowed cold air. I explain both faultclearly to the operator and she said she would arrange for an engineer to visit. Engineer arrived with no parts and said hed have to order them. A week later Domestic & General said that the thermostat is not in stock at the Italian warehouse and they dont know when it will be in stock. The estimated earliest date is January 2015 but nothing definate. It could be anytime. She agreed to cancel the contract because they didnt know when they could fix the dryer I re read all the dryer purchase documents and realised I had an extended 5 year warranty for the part only (NO LABOUR) with Baumatic. After numerous telephone calls, I spoke to Hoover Candy (they took over Baumatic in 2013). I asked for the parts but they havent got them in stock and are waiting for them from Italy and again there are none in the Italian warehouse --earliest estimate time that they may arrive is end of December/January but this is only and estimate They wont let me have the parts (when they arrive )unless I pay £119 for their engineer to install them. The warrarnty says the parts should be fitted by a "Baumatic engineer" I really feel annoyed at the time I have spent on the phone with D&G and Hoover Candy and trapped by a useless "parts warranty" waiting with no definate date when the dryer can be fixed My question is how long am I expected to wait for the parts before they are in breach of their warranty? Even if they do arrive at the end of December or early January that will be 5 - 6 weeks Is there anything I can do to avoid the £119 Baumatic engineer payment? I did ask them to send me the parts when they come in and I will get a local engineer (local engineer charges just £45) but they said I would have to pay £89 for the parts if I didnt use their engineer. A new machine costs around £240 ish with free fitting from a local supplier so I think that is what I will do as I really need a dryer in this winter rainy weather. Also the part reference numbers they have given me dont seem to exist per "google" Sorry this message is so long but I was wondering if anyone else has had any problems like this. Or any possible solutions? advice? I am pretty resigned to buying a new integrated dryer but money is a little tight with Christmas in two weeks:sad:

My husband has a Audi S4 13 plate which had to be recovered and taken to an Audi Centre due to electrical fault. On board computer as they called it went mental putting out all sorts of messages and cut power on the car. It turns out that some wiring insulation and sound proofing has been damaged by rodents and the wiring has been damaged but this is not covered by the warranty. Apparently they see quite a few cars coming in with this problems. After living over 23 years in the same place my husband cannot understand why this has happened to this car. After doing some research it appears that in some new cars the insulation is manufactured using 'soy' which will attract the 'rodents' and therefore more and more cars are having to go the garage to be fixed. I'm trying to find out if the insulation in the car is made from or partly from 'soy.' What I would like to know is that could this classed as a 'defect in manufacture' under the terms of the warranty? Why should we have to pay because this obviously was not thought through? Any advice, most welcome.

I have an ISE appliance which was purchased from them directly last year. The machine comes with a 10 year warranty and suffice to say it is a very expensive machine at £900. Within half a year of owning it I had to call out an engineer to fix a fault. Again, 2 months after that, the same fault plus another warranted a further call out. In March I made a call out for an intermittent, but serious problem. As luck would have it the engineer couldn't simulate the problem. I did, however take a video of the problem after his visit. Now I have received an invoice from ISE for the callout with a letter saying that since no fault was found, it is not covered by the warranty and I am liable to pay it. The letter continued to say that until the invoice is settled in full, no further repairs shall be entertained under the warranty. I have a little experience with consumer rights, and to me this does not smell right. Firstly, just because the engineer couldn't find the fault at the time, it doesn't mean there isn't a problem. When I called in the fault I made it clear that it was intermittent. Also, if the machine has needed 3 call outs within it's first year, this seems to indicate something more serious, especially one of this caliber. Secondly, the fact that there is an invoice to pay should have no effect to the warranty. The warranty is a binding agreement or contract with its Terms and Conditions clearly laid out on the back of it. There is nothing within those T&C's that indicate anything about unpaid invoices. I have put this in an email and a letter to ISE, stating that should they not cancel the invoice and sort the machine out, I will seek legal action with regards to the warranty and attempt to claim under goods not fit for purpose under SOGA. Can anyone comment as to whether I am incorrect with any of the above?

Son bought a vauxhall corsa automatic this year it had its first mot recently on Friday he was struggling to go up a hill when he went for a diagnostic reading saturday said it showed it had a gear box problem. On sunday he went to supermarket again it struggled to go up a hill and when he got home the coolant was bubbling. He rang the number on his warranty and someone came out sunday night and did a diagnostic they found same problem towed the car to a depot belonging them then yesterday vehicle was collected and taken for inspection by someone warranty deal with apparently they cannot locate the problem and say it is not showing a fault and driven it and it is ok, say the warranty people not pay for extensive investigations and cannot look at it again till next Monday. son had yesterday off work today he used my vehicle until the fault is diagnosed he is not entitled to a hire vehicle via the warranty. What can son do he needs a vehicle for work yet cannot get the warranty to provide one did fault diagnosed odd that 2 diagnostic tests from seperate people showed a gear problem yet these for the wrranty cannot find anything so doesn`t know what to do next as he needs to get to work and can`t without a vehicle Son suggested collecting vehicle back and using it I said I advise against that if by driving it causes damage etc you can bet your life the warranty people won`t stand to it

I am having a dispute with Volkswagen over a turbo that failed on a car I bought from one of their dealerships. The car had done around 6,000 miles when I bought it but just a fortnight after the three-year original new car warranty expired the turbo failed at around 23,000 miles. The repair bill would have been in excess of £3,000 but whilst the dealership paid half of the labour charges and as a 'goodwill gesture' VW paid for all parts, I was still left to pay just under £400. I have attempted to recover this from Volkswagen but they have refused to pay. I am arguing with them that under the Sale of Goods Act 1979 they should be responsible for meeting my costs as a part as major such as a turbo should have a life expectancy of well beyond 3-years and 23,000 miles and should probably last for the life of the car. I am now considering taking legal action against VW to recover the £400 that I am out of pocket and my legal insurer have advised me to issue a 'Notice of Intent' but I am not sure how to do this or what the wording should be. Can anyone help please?

Has anyone had experience of Hyundai warranties? They are administered by Motorway Direct Plc of Sheffield.

Hello Hope someone can help me with a problem re a car purchased from Lookers and a warranty provided by Network Q. I purchased a Chevrolet Lacetti on 12/11/2013, the car came with a one year Network Q warranty which covered 100,000 miles and was up to the value of the car. The car was serviced and MOTed before purchase was complete and I agreed to also buy a service contract provided by Emac Ltd. I had the car serviced at 6 months and everything was fine according to Lookers, though I later found out they had performed a full service when it should have been an intermediate, which left insufficient funds in my service account for the next service. I also needed to replace all 4 tyres 2 months later and there had been no mention of tyre wear in the service report. Up to present now and I book in car for service and MOT for Thursday 30th October. Car was dropped off at 8am and I was told it would be ready mid afternoon. About 2pm, I got a call to say car had failed MOT due to faulty number plate bulb and there were several other problems. Lookers went on to explain car needed new front brake pads and discs at a cost of £330, which I would be responsible for paying. They then explained there were several other serious problems which would be covered by the warranty, these included leakage from the steering rack and leakage from front and rear shock absorbers, both steering rack and all shock absorbers would need to be replaced and they would contact the warranty company to organise this. I initially agreed to the brake work then thought twice about the price and phoned around for a couple of quotes. Despite Lookers telling me I was getting 20% discount due to service contract, other quotes were coming in much lower. I called back and they offered to reduce price to £200 I agreed and they said they would contact me re warranty work but work would not be completed until Saturday as they needed to get parts in. Friday they phoned again to say that Network Q warranty wanted to send their own engineer out to check the car and this would not be until Monday. I stated that I required the car for work on Monday they offered a courtesy car from Friday evening. Lookers reassured me that the engineer visit was routine for high cost work and it was nothing to worry about and car would hopefully be ready Monday or Tuesday at the latest. I phoned again on Monday and was told the engineer had not attended and they had contacted him to find out when he was coming. Tuesday I called back and engineer had attended and inspected car but had declined to share his findings with Lookers staff and they would hear directly from Network Q hopefully Wednesday (today). Today I phoned Lookers at lunchtime and they have heard nothing from Network Q. I call back at 5.15pm and am told person dealing with car is with a customer and he will phone me back ASAP, he does and says Network Q have declined all work is covered by warranty as it is due to "wear and tear". He tells me Lookers disagree with this but they can do nothing and it is now my responsibility to deal with Network Q if I want to dispute this. I point out that the car was purchased there less than one year ago and that it was serviced 6 months ago with no findings, if Network Q are correct, surely Lookers are deficient in not finding any problems at time of sale, at MOT and original service and then at 6 month service. Again I am told they think the work should be covered by the warranty but they can't do anything. The warranty states complaints must be made in writing but I am going to try and call Network Q tomorrow, then follow this up in writing. I intend to also try and call Lookers again and get the same information regarding them thinking the work should be covered by the warranty and record this call. I feel like I have a good case but am not sure if it's against Network Q or Lookers or both. Can anyone advise me or tell me if I am wasting my time please. I am incredibly angry about this but need to get it resolved or buy another car quickly and I work long hours and have a painful commute, so while I want recompense for this mess, I don't have a lot of time to spend on a fruitless effort. Thanks so much for any help.

I bought a car from CARCRAFT 14 months ago- I have purchased a @DRIVE HAPPY " warranty and paid £1000 for this! Gear box is knackered in my 3 year old car - that I've owned 14 months! And guess what ... They are not paying out... And guess why .... Wear and tear! I was sold this warranty by being took into a back room by a woman - she told me that she had recently had lots of problems with her car and the warranty covered everything!!! She insisted this warranty was amazing best money could buy for " peace of mind!" I am now told that it doesn't cover the gearbox of my 3 year old car that I have had for 14 months ! Because ...... It's wear and tear...., they have a "fairs fair policy" does anyone think that this is fair ??? I have seen my MP today who has asked for documentation from CARCRAFT LIVERPOOL - went down guess what .. . They can't give it to me - I have to write in!!! I am a single mum with 21 month old twins. I have been without my car for 15 days now . They have told me that I can come and collect it but .. The engine is hanging out!! The gearbox is in bits !! And the suspension is not connected!! If I do wish to come and collect my car in bits then I will have to pay near £500 pound for the pleasure ... . Because they want paying this amount for taking out the gearbox to be inspected . . FOR THEIR WARRANTY COMPANY. And for the inspection to be done!!!! Alternatively .. I can give them £1300 to repair the gearbox and get my car back . I should have known better when the first car I bought from them broke down as I drove out the showroom on the east lancs road with my two babies then 6 months old but tiny having been 2 months premature ! I was stranded with the babies !! Then the next day changed it for this one!!! Now this one is not fit for purpose nor has it lasted a reasonable length of time . . As per statutory rights and sales of goods act 1979. Please think about this if you are considering buying from this company !!

All my devices drop connection one of my laptops is a lot worse than others. I did sys restore (refresh) but no effect , i've ran scans to clean up any nasties - but still same prob. The prob was there from day 1 - and i thought it was just an initial prob that would go away. It is under warranty and tech support lazily say i should do a format -yeah thanks mate just trash my system - very helpful:-x. didn't tell them it was there from Day 1 as they will use excuse "you should have told us earlier blah blah , now you made prob worse blah blah " So is it an ISP prob(VMedia) or the laptop? it is the only device i have running win8 Anything else i should /can do ? What i don't like is that tech support seems to be only doing the very basic ABC123 - and nothing else -it is obvious they do not want to come out to field repair

Hello All, Bought a used car recently which had 3 months Warranty as above. Had starter motor prob in 2nd month, the garage which have been excellent for customer service replaced motor without quibble. The 3 months warranty is expiring shortly and I am considering taking out the above named RAC Warranty, Gold Parts and Labour Cover at £299 for 12 months cover. I have always had the opinion, rightly or wrongly and reading press reports etc, that these Warrantys are not usually worth the paper they are printed on. The dealer I bought the vehicle at, have been as stated above. I would appreciate any further info/advice from the CAG team and posters, as to have the car Warranty cover policies improved or are they still tied up with Legalities as to why they will not/cannot pay for repairs. "EXEMPLO DUCEMUS"

Hello all I bought a MacBook Air last summer and bought the extended warranty, which gives me 3 years cover. I had a problem with the screen a few weeks ago contacted Apple to get it repaired. At first I took it into the local Apple authorised reseller and when the technician saw it he advised me to contact Apple directly because if he sent pictures of problem to Apple they would automatically rule that it was due to accidental damage and therefore refuse to repair it under the warranty. I contacted Apple, explained the situation in great detail and the machine was collected by their agent to be repaired. After several phone calls back and forth, Apple are claiming that the problem is as a result of accidental damage and are still refusing to cover the repair. I do not believe this is fair and would like to know if anyone can see a way forward for me please. Yes, the computer is covered by our home contents insurance but I don't see why I should claim the £500+ it will cost for a replacement screen when there is nothing I have done that could have caused the damage. How exactly is "accidental damage" legally defined and upon whom lies the burden of proof? The full details follow, it gets a little long I'm afraid, but the details of this case are very important. What happened is that I closed the laptop one afternoon, left the house, returned a few hours later, opened the laptop again and the screen was distorted. I live with my partner, we were both out of the house together, there was nobody else in the house and therefore it is impossible that anyone used or tampered with the computer in my absence. There was no visible damage to the glass screen, but the display looked as though someone had shot a bullet through it - there was a black roundish mark about the size of a 5p and from that black mark were several horizontal lines. In my discussions with Apple before the computer was sent off for repair they asked if there had been any impact to the screen or if anything had been on top of the keyboard when the laptop was closed. I said no, explained that I am extremely careful with the laptop and would never dream of closing a lightweight, delicate glass screen whilst anything was sitting between it and the keyboard! I didn't say this to them, but I'm not 12, I understand the value of money and I'm not likely to be slapdash with something that cost £1,300! After the computer was sent for repair, the technicians called me to tell me there was in fact a crack in the screen behind/near (I can't remember which) the camera which is housed in the frame of the laptop screen. This of course was not visible until they dismantled the screen for examination. They claim that this sort of problem is "always" (their word) caused by accidental damage and therefore would not be covered by the warranty. I know for a fact that NOTHING has hit, struck, dented, knocked or in any other way caused impact to the screen. I also know beyond a shadow of a doubt that absolutely nobody had access to that machine while I was out of the house that afternoon. I'd been using it on my lap whilst sitting up in bed and when I went out I placed the laptop on top of the duvet. It didn't fall or slip. The only pressure of any kind that can have been inflicted upon the screen is the pressure between my thumb and fingers as I grasp it to open the laptop; the laptop opens easily and smoothly so no particular pressure is required. I don't carry the laptop out and about. I have been very ill over the last year and leave the house about once a week on average, and even then I've taken as little with me as possible, I certainly haven't been stuffing a laptop into my bag! It sits at home. It has been gently treated and I really cannot begin how to imagine how the damage was incurred. I'm not a technician so I think it's probably pointless for me to speculate, but the only possible thing I can think of is what I mentioned above about opening the laptop. If that is indeed the cause then I think it really should be considered a manufacturing error because opening a laptop is, in my opinion, a perfectly natural part of its operation. Really sorry this is such a long post but I thought the details were relevant. If anyone has any feedback on this I'd be very grateful to hear from you. If I have to accept their decision then so be it, but I think this is a totally unacceptable situation. ETA: I'm so sorry, should have realised that this is a very important detail - I bought the laptop in June last year, so just over a year ago.

Hi do not buy AA repair and cover warranty its a big [problem] the insurer is brc please be aware my car a 2005 Peugeot 407 broke down last Friday car was vibrating really bad as man came and said it was flywheel he towed me to local garage where they stripped gearbox they found that the flywheel dual mass had broken and seized so wasn't moving and not doing its job brc phoned and said it was not covered as its wear and tear now how can be that if its broken the flywheel has no wear on it they then stated that the clutch plate was worn down to rivets this is not the case there is thousands of miles left on all parts and if flywheel had not broken it would be still going car was not slipping at all just really bad vibration they say in there terms it is not covered for wear and tear but it doesn't say we do not cover cars over a certain age it is a big rip of so any part that fails they can say its down to wear they refuse to pay car is below average milage and fully serviced please helpa

Hi all, A few months ago my friend purchased a Sony as100v sports camera to bring on our summer holiday. These are similar to a Go-Pro and come with a waterproof case so the unit can be used to film underwater. Day 1 of using the camera in the water resulted in the waterproof case failing and water getting into the camera itself, causing obvious damage. We are familiar with these types of cameras as we already have an Sony HDRAS15 which is a slightly older model. The unit has been usedcorrectly, and at depths well within the limitation of the unit. We actually took the camera out of the case and submerged the unit in a few inches of water and, sure enough, it failed to remain water-tight. This product was purchased (by debit card – sadly!) from anon-line retailer called eGlobal. The product is shipped from Hong Kong so does not come with a manufactures warranty,but did come with the retailers own 6 month warranty. The warranty itself all seems a bit vague,but it does have a section specifically referring to waterproof cameras, etc… (fromthe site) Special Note for Waterproof Cameras/Casings/Bags Damages due to impact, exceeding recommended depths, etc. would void the warranty.Please be advised that the warranty offered is strictly for the purchased item only. eGlobaL will not be held liable for any defects or damage on any other item(s) used in conjunction with this product. Full conditions: http://www.eglobaldigitalstore.co.uk/warranty-policy.html My friend has provided proof or purchase, but has been advised by them that they will not replace or repair, as it is not covered. This seems contradictory…. I know he has some rights, but I am not entirely sure what the best course of action is to take. We would obviously prefer to avoid the small claims court if possible. Any advice on an approach would be massively appreciated. Thanks!

Hi, Really hoping someone may be able to help with my query. On the 28th June 2012 I purchased through 3 Mobile a 32GB Ipad 3 for £169 + £29 P/M on a 2 year data contract. In August 2012 the microphone failed and Apple duly replaced with a refurbished device. In 28th June 2014 the contract ended and I terminated the agreement with Three Mobile. Unfortunately on Sunday (20th July 2014) the Ipad screen changed to a bright white and is now unusable. I have taken to an apple store and had it checked over by one of the tech experts. After plugging into a TV screen we could see everything still worked but no image is displayed on the screen. They advised it was likely hardware related and a replacement device would cost £249. I asked about my consumer rights (fit for purpose etc) and was referred to 3 Mobile. When I spoke with 3 Mobile they advised the warranty finished when my contract ended and there is nothing they would do:-x Am I correct in thinking that, given the product which was purchased, as well as the value, as a consumer I have a reasonable expectation that it should last more than 2 years and 1 month (from date of initial purchase) or 23 months (based on date of receipt of refurb model). Could anyone point me in the right direction for letter templates or am I missing the point and should just pay the £249? Really hoping someone may be able to help, Localhero

To cut a long story short I purchased a bike mail order in March for £4000. This week the gear mechanism sheared off breaking the frame. Without getting too technical there are 4 basic possibilities, a) it had been damaged in an accident b) it was set up incorrectly by the shop, c) the part failed and d) something jammed causing undue stress on item. The store has not seen the item (its the other end of uk) but insist its accident damage, the manufacturer who has not seen the bike state its the shop or my fault and not a warranty issue. The damage will cost £2000 to repair and I'm obviously unhappy as I've only done about 500 miles. My question is who has to prove liability? Its obviously impractical to get the parts forensically examined but there is no obvious accident damage as the bike has never been in an accident. Can they just claim I broke it?

I have a 11 year old cayenne which had an engine oil leak from the timing chain gasket this was diagnosed by my local Porsche specialist in Birmingham who has over 20 years experience, to have this repaired this would involve taking out the engine which under the policy this should be covered. Photos were sent from the garage which showed the leak from that area. Warranty Direct sent the garage an email saying that the supervisor was not certain that the leak was coming from there and wanted me to stump up the cash to strip the engine out even though the Porsche specialist had already located the cause of the oil leak. The adverts on the tv seems to make it simple. I am really appalled that they would want me to stump up the cash they really need to inform their customers first of this process when taking a policy out with them instead of hiding behind t&c's. I am surprised this hasn't been on BBC's watchdog as this seems quite a occurring theme with other policy holders. Anyone with any suggestions and help will be pleased to listen. The policy I have is the extra care policy which can be viewed on their website.

Hi guys & Gals Im not sure this is the right forum but here goes, I have HP Extended warranty on my laptop from last three years. My 20 months daughter was palying in living room me and wife we both were in kitchen; my daughter accidentely dropped it down while she was playing and it bonced its way to the bottom, After i picked it up and saw there is damage on right hand side and also where is my screen hooks it's come out from screen. I am not sure Here is the policy for my insurance and to what i can read and understand , Is that i should be covered, I use my laptop every day for work and personal. I need laptop I am not in that situation buy a new laptop Limitations of Service: • Service does not include assistance that involves application programming, isolation of coding errors, performance consulting, the provision of peripheral drivers, or data recovery. • If a failure of the Product has already occurred at the time of Purchase of this Service, such failure will not be covered under Service. • HP does not provide support for Product to which unauthorized modifications have been made , or if Customer does not allow HP to make HP-requested or factory-specified changes. If HP determines that Service is made more difficult because of a non-qualified device connected to or installed in the Product, Customer must temporarily remove such device at Customer’s risk and expenses to allow HP to deliver Service. If Service is made more difficult because of such products, HP will charge Customer for the extra work at HP's standard service rates. • Unless otherwise specified in the Service description, Service does not include the provision, return or replacement, and installation by HP of consumables, user replaceable parts, batteries, and maintenance kits. • HP is not obliged to provide Service needed because of: (i) use of media, supplies and other products not approved by the manufacturer; (ii) inadequate site conditions or maintenance by Customer ; (iii) neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer, work or modification by people other than HP personnel or authorized representatives, natural disasters or other causes beyond HP's control; or (iv) inability of non-HP products in Customer's environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), and to properly exchange date data with the Product. • Customer’s failure to activate this Agreement and the Product to be supported within ten (10) days of the purchase of the Service may result in a delayed delivery of service. If anyone thinks they can help then please do, Thanks

Hello there My minibus developed a fault during the summer of last year where initially the engine light would come on and at the same time it would cut out once the fuel level got down to around half way. The fault then developed into the bus going into limp mode nearly all the time. Took it to my local garage, which is a Bosch Injection Specialist, which is the bus's injection system, and they diagnosed the Diesel High Pressure Fuel Pump, which they replaced and £600 later cured the limp mode problem. It didn't however cure the cutting out at half a tank problem. The bus went back and they said there was dirt in the system, which they cleaned and charged about £120 to do. For around a month it cured the problem. Unfortunately it started cutting out again. I called them and they said that if it needed further cleaning it would be chargeable, and not covered under warranty. Now, unless I'm being totally naive, when a HP Fuel Pump is changed, shouldn't the fuel system be cleaned as a matter of course? Even if that is not the case, shouldn't the bus be sorted under warranty as the cleaning undertaken wasn't sufficient and therefore wasn't done properly? I wrote to them, special delivery: Dear Garage My business partner, xxxxx, was in touch again recently as our bus is back in and out of limp mode again. This was the original fault, which you will remember was initially deemed to be the HP Fuel Pump, which you replaced in October 2013. This corrected the fault of the bus running nearly consistently in 'limp home mode', but did not correct the other part of the original fault of the bus pulling the same fault code and cutting the engine once it got to around half a tank. The bus was returned in early December to rectify this and I believe some dirt was found in the fuel system (??) which was cleaned and initially seemed to rectify the problems. This, unfortunately, did not last long and within a matter of a few weeks, the bus was cutting out again. When xxxxxx called, he was apparently advised that if the fuel system needed further cleaning there would be additional charges. I have to say that I don't believe this should be the case. We paid £660 for the first repair, and circa £150 for the second (I don't have the invoice to hand, so please correct me on this!), yet the second repair probably should have been covered by the first job's warranty as the original fault was never rectified. To pay to have the bus back in a third time, with the same fault, really isn't on. I don't doubt your honesty and integrity and know you have always worked hard to get to the bottom of the problem. I look forward to your response on this matter and trust it will receive your urgent attention. Kind Regards Their response emailed to me: Further to recent receipt of you letter dated 28th April. Firstly please accept our apologies for the delay in responding and we are sorry to hear that you are having problems with your vehicle. After careful appraisal of the works that we have carried out to your vehicle XX54 XXX, we respectfully respond as follows. We are happy to reschedule an appointment to access the fault with your vehicle - Your colleague had previously scheduled an appointment for the week commencing Monday 17th February, unfortunately that time has now passed. Work carried out on 11/10/13 replacing the HP fuel pump was necessary after careful diagnostics, testing and a successful repair. Unfortunately repairs carried out on 13/12/2013 were due to contamination/ dirt particles in fuel tank hindering operation of fuel pick up flap causing symptoms experienced and not a problem with the fitted HP pump (i.e not covered under warranty). We pride ourselves in working in a fair and honest manner. We standby our terms and conditions and warranty offered covering our repairs (as indicated on our invoice), however our warranty does not extend to additional parts/diagnostic/repairs that may be required, even if the symptoms experienced may be similar. It is right and proper to clarify our position prior to starting work on your vehicle and that additional charges may apply as works may not be covered by our warranty (as discussed with xxxxx) Fuel contamination/dirt particles in fuel system/tank are not covered under our warranty. (we obviously have no control on this and therefore it would be unreasonable to expect us to give a warranty on this) I hope this helps to clarify our position , Should you require any further information, please do not hesitate to contact us. Kind Regards Can anyone advise whether we have a leg to stand on? Many Thanks

Does a "distance sale" warranty start from date of purchase or date of delivery does anyone know please? I can't find any legislation on this.

Hi all, On 12/03/14, my Lenovo laptop was received by the Medion warranty center in Germany (as Lenovo bought Medion, and chose Medion to handle all repairs on behalf of them). Since then, I have asked them multiple times for an ETA on when the parts are due to arrive and also when I can expect to get my laptop back - of which they have told me NEITHER. They keep saying they have requested an ETA, and they are waiting to hear back from the service department, but they never seem to do anything. (It's like they have taken my laptop hostage, haha.) As a engineering/computer science student, I find this insanely frustrating, as my laptop was basically my livelihood - for all my coursework, assignments, everything in short. It has been a miserable few weeks without it, and I don't even know when this whole farce will end - that's the most annoying thing!! -------------------------------------------------------------- Basically, I want to receive my laptop back ASAP - but I have no idea how to escalate this issue at the moment. Can anyone offer any suggestions? Any contact addresses/emails? Any letter/email drafts I could send them? Much appreciated, a very frustrated student EDIT: Apologies if this is in the wrong section, mods feel free to move as necessary. EDIT:

Hi Everyone, I've recently had a Potterton boiler installed by British Gas. British Gas have given me Homecare for the first 12 months, but I'm very disappointed as Potterton only give you 15 months warranty from date of install, after which you have to purchase one of their price plans. Now if I purchased for example a tv or washing machine, even though I only have say 1 year's official warranty, I'm sure the EU law (Sales of Goods Act???) states that the product should be repaired I think by the installer or manufacturer if the product breaks down within a reasonable timeframe, say 2-4yrs time. Considering a boiler should last people 5+ years, what does the EU law say about boilers? What can be done to enforce this should a situation arise?

Can anyone assist me?. I have been a vodafone customer for 17 years and last November, I upgraded to a HTC mini. A few weeks ago, I noticed a fault on the phone with the lock/unlock button. I returned it to the Vodafone store and they sent it to their repairers. A few days later, I received a call from the repair team who advised that there was a crack on the inner screen and this invalidates the warranty. They advised it was easily done and could have been caused by dropping the phone. I advised that I had never dropped the phone and this in any event could not be related to the fault itself and in fact the release form supplied by the store describes the condition as fair with a scratch to the screen. I was told that they would either return or I could pay £190. As I was not happy with this, I contacted Vodafone via live chat. I reiterated that the phone had no damage, it was only 4 months old and therefore, if there was now a crack on the inner screen, they would need to prove this was not pre-existing and or was not done whilst in transit to the repair centre. The person on live chat kept on saying that unless the store had dismantled the phone in front of me, they would not see the damage either. I asked 8 times how I could escalate this and what governing body regulates them. They refused to give me this but said they would send a picture to me of the crack. Yesterday, I went into the Vodafone shop to inspect my phone. The sales girl agreed there was no damage but a scratch (caused by an earring) She also told me that the repair centre had tried to send a picture but it had not gone through. She said they could only act on what the repair centre had told them. I called Vodaphone as I still had not seen the repair assessment and they went through this. The assessment said there was a hairline scratch on the front screen. They have advised this scrach (which is visible but cannot be felt to the touch) has damaged the inside of the phone. I have several issues with this. Firstly, I have been told 3 different stories about the alleged damage. I am now expected to believe that a scratch which cannot be felt and does not penetrate to the other side of the screen has somehow damaged the inside of the phone. If this was the case then every time the screen was pressed this would also damage the inside too?. Surely a scratch cannot cause such force and velocity to damage the inner workings of a phone? Secondly if this is to be believed, how could this cause the lock/unlock button to be damaged which is not behind the screen ? I really want to escalate this as I believe the likely version to be that the lock/unlock button cannot be repaired and would need the phone replacing and as such, Vodafone are trying everything they can to void the warranty. I also firmly believe that these repair centres are target driven to void as many as possible. Does anyone know who I can escalate this to. I cannot go to Ombudsman Communications Services as I need to go via Vodafone first but this could take months. I was considering contacting the CEO and writing/emailing but I am not sure what impact this would have. Any advice would be gratefully received

Hi guys, Wanted some advice on a major issue I've had with my Focus RS MK2 whereby it overheated recently due to a broken water pump (confirmed by the Ford dealership) after inspecting the engine, they have advised that the cylinder heads and engine block are warped which is more than likely going to require a new engine/rebuild. The car is currently under warranty but I have a nasty feeling that Ford will push back and say this was due to driver neglegence even though I pulled over within 50 metres of seeing the warning light. A bit of background history on this car, since buying it back in August I've had numerous problems with the car, a week after buying it I encountered a grinding noise coming from the bottom of the car, after taking it back to the dealership they found a buckled alloy wheel and a bent driveshaft. The car had a full M.O.T before I picked it up so surely this classes as not road worthy and should have never been sold to me in that state? Both of those parts were replaced but the grinding noise still continues to this day, they've even replaced the brake discs and pads, but are still unable to locate the problem. I've asked for a refund a few times, but the dealership have always pushed back saying they need a chance to rectify the problem, their latest stance on the grinding noise was that they could not locate the source of the problem so were unlikely to be able to fix it, they even tried telling me that high performance cars can be make different noises to normal cars, trust me this is not a normal noise and is not a result of the ride being different. The reason I've outlined the above is because I think that they will refuse to replace the engine, leaving me with a nasty bill and still finance to pay on the car, if it gets to that point, do you think I have a case regarding the previous issues and the fact it was sold to me in a non road worthy state? Cheers for any advice. Not a happy bunny at the moment

Hello all! In October last year, I bought a second-hand motorcycle that came with a 12-month parts and labour warranty. In that time, the bike has covered around 1,000 miles and because of the weather I only really got to use it in anger a couple of weeks ago and that's when I noticed that changing up through the gearbox at high revs made the clutch slip. No problem, I thought, I'll get onto the dealer to let them know. After I got back home I decided to do an oil and filter change and that's when I noticed the exhaust downpipes had rusted through and have small holes in them where corrosion has perforated them. I got onto the dealer on Monday last week and he said he'd get onto the warranty company. over a week later (today), I'd heard nothing back from them so gave them a ring and the bloke I spoke to said "they won't have it". I asked what he meant by this and he said "because it's a wearable item". I explained the bike's only done 1,000 miles and that the fault was likely there when I bought it and because I'd not really had a chance to use it properly I'd only just noticed the fault. I asked to speak to the bloke who'd actually sold it to me because in his words "if it's not covered under the warranty, we'll make sure it is" but he won't be there until later on this afternoon. Now, before he gets there I wanted to get an idea of my rights. The bike was sold-as-seen and had a "sold as seen" sticker on the screen but because of the warranty and reassurance that they'd fix it no-matter-what, I signed on the line and bought it. I understand things like brake pads, chain and sprockets and other consumables won't be covered but to my mind, a clutch is a major component and so is the exhaust. Any help on my rights before I go into see them will be greatly appreciated.