I have an ISE appliance which was purchased from them directly last year. The machine comes with a 10 year warranty and suffice to say it is a very expensive machine at £900.
Within half a year of owning it I had to call out an engineer to fix a fault. Again, 2 months after that, the same fault plus another warranted a further call out.
In March I made a call out for an intermittent, but serious problem.
As luck would have it the engineer couldn't simulate the problem. I did, however take a video of the problem after his visit.
Now I have received an invoice from ISE for