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Found 11 results

  1. Morning everyone. I purchased a HTC U11+ in November 2017 which was delivered on the 22nd December. On the 22nd January I noticed white lines on my display and contacted HTC to get the device repaired (I was at least one day over the 30 day refund period if the device is faulty). They received the phone on the 29th January and it took them three weeks to repair and return the device to me on the 19th February (despite them claiming a turnaround time of 5-7 working days). Today, I have noticed the same issue happening again, with white lines on the display and trail marks that fade a
  2. I upgraded with Vodafone on the 9th of July and my phone was delivered on the 10th. However, just 19 days later my phone has a hardware problem as confirmed by HTC who I have been on contact with this morning to see if there was anything I could do to resolve the issue. Vodafone's website says that I would not be entitled to a brand new phone as my phone is more than 14 days old but I don't think this is fair at all. From what I can see, other people have had this problem overcome on this forum and I am seeking some help to achieve the same. I haven't even paid my fir
  3. Hi Lee I hope you pick this up today because i want it resolved ASAP! Ive waited long enough and was told I should have the unlock code in 7 days... I requested an unlock code for the new HTC One M8. I originally confirmed i was happy to pay the £20 unlock fee when i made the original enquiry to Customer Services. Since then I have had 2 emails asking me whether I am happy to pay £19.99 for the code and to confirm in email. Please see the email trial below Lee, I respect what you do and you are probably the best at VF compared to what I nor
  4. Can anyone assist me?. I have been a vodafone customer for 17 years and last November, I upgraded to a HTC mini. A few weeks ago, I noticed a fault on the phone with the lock/unlock button. I returned it to the Vodafone store and they sent it to their repairers. A few days later, I received a call from the repair team who advised that there was a crack on the inner screen and this invalidates the warranty. They advised it was easily done and could have been caused by dropping the phone. I advised that I had never dropped the phone and this in any event could not be related to t
  5. I got a HTC W8S on contract in May, which has frozen twice. The first time, I went into Phones4u (where I got my phone contract from) and had to talk to someone on the phone about it. (they record errors, or something) This happened once again and I was able to sort it myself. Twice since Wednesday, I've not been able to send text messages. I sent one earlier and sent one 5 minutes later, which just won't send. The mobile numbers of the 2 people who I've tried to send messages to, are correct. I have a signal too.
  6. Hi all. Just looking for a bit of advice. Let me just start off by saying that in May 2012 I got a HTC One X from 3 mobile on a 24 month contract. Just in the last month I started having issues with the screen, there were noticeable black flickers going across the bottom and side of my screen. I went into the three store to ask if I can send it off for repair as the warranty on HTC's is 24 months. They explained that for samsung and htc they no longer send it off for repair anymore, I have to contact the manufacturer directly to which they gave me a telephone
  7. hi I took out a 24 month contract with carphone warehouse in december 2012, with which i got a HTC one X. After a few weeks with the phone, the screen began to mess up so they replaced the handset with another HTC one x. Everything was fine up until a few months ago, bare in mind my contract has only been active for 6 months. Where the headphone jack started to mess up and stopped working. Also the the phone would freeze time to time. I sent the phone of for repair and the problem with the freezing still exists. Is there any way that I can get a new phone from this. I have been
  8. I recently sent my phone to back to HTC for a repair under warranty as for the last 3 months I have had issues which were as if i was repeatedly and rapidly pressing all of the buttons at once, the screen was going crazy and i was unable to make a phone call or send a text message. The day after the phone was collected I received an emailed quote from HTC demanding nearly £150 to repair the phone. Naturally I called them to find out why I would have to pay this charge and understand why it wasnt covered by the warranty. I was told that the phone had a known hardware fault known to
  9. just sent my htc one x to o2 for the second time and just been told its water dammiged. i kno for a fact the phone has not been near any water o2 are saying phone has got suface corrosion throu the usb charging port. heres the full story got the htc one x in april was sent in for repair in aug as it had crashed and was in a turn on and try to boot then would go off and repeat the cycle. phone was replaced with a recon unit. phone that i got was crashing poor signal very bad wifi but perservied with it until feb 2013. sent it in for repair and got a text tonight to say that the phon
  10. Hey, I'm new to this forum and looking for some advice. I got an HTC OneX plus on a new contract at the end of December. Until yesterday it has been great, but when I went to charge it yesterday it wouldn't work. According to the advisor in the vodafone shop the usb port has been pushed in slightly and therefore not holding a charge. Due to not having taken out insurance he said it may not be covered and I might have to pay for a repair up to £65. Considering I have only used the charger supplied and it is only over a month old surely this is a manufacturer f
  11. Hi This is my first post so be gentle. 13/4/12 we upgraded to a nice new shiny HTC One X. All was well til bout 14/15 days after receiving it we noticed that when u used the camera there were flickering coloured lines on the left hand side. Wee went to a voda store and was told that the software was faulty ( Not fit for purpose ? ) and it needed to be reinstalled. Did this and then a small orange circle appeared in the bottom left corner. Called voda and arranged for a swap in store. Went to store told " Not happening , call Cust suppt ". We did this and was told that we " should hav
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