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  1. Hi guys & Gals Im not sure this is the right forum but here goes, I have HP Extended warranty on my laptop from last three years. My 20 months daughter was palying in living room me and wife we both were in kitchen; my daughter accidentely dropped it down while she was playing and it bonced its way to the bottom, After i picked it up and saw there is damage on right hand side and also where is my screen hooks it's come out from screen. I am not sure Here is the policy for my insurance and to what i can read and understand , Is that i should be covered, I use my laptop every day for work and personal. I need laptop I am not in that situation buy a new laptop Limitations of Service: • Service does not include assistance that involves application programming, isolation of coding errors, performance consulting, the provision of peripheral drivers, or data recovery. • If a failure of the Product has already occurred at the time of Purchase of this Service, such failure will not be covered under Service. • HP does not provide support for Product to which unauthorized modifications have been made , or if Customer does not allow HP to make HP-requested or factory-specified changes. If HP determines that Service is made more difficult because of a non-qualified device connected to or installed in the Product, Customer must temporarily remove such device at Customer’s risk and expenses to allow HP to deliver Service. If Service is made more difficult because of such products, HP will charge Customer for the extra work at HP's standard service rates. • Unless otherwise specified in the Service description, Service does not include the provision, return or replacement, and installation by HP of consumables, user replaceable parts, batteries, and maintenance kits. • HP is not obliged to provide Service needed because of: (i) use of media, supplies and other products not approved by the manufacturer; (ii) inadequate site conditions or maintenance by Customer ; (iii) neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer, work or modification by people other than HP personnel or authorized representatives, natural disasters or other causes beyond HP's control; or (iv) inability of non-HP products in Customer's environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), and to properly exchange date data with the Product. • Customer’s failure to activate this Agreement and the Product to be supported within ten (10) days of the purchase of the Service may result in a delayed delivery of service. If anyone thinks they can help then please do, Thanks
  2. Hi all, could you please help a friend of mine was alleged to of run into the back of another car when they suddenly stopped, but he didn't hit the car in front, they jumped out of thecar holding there necks , he took pics of the vehicle and exchanged details and of he went, they are trying to claim £200 pound damage to their car, and for whiplash injuries, they say they have a witness to the accident so his insurance company what to pay them , my friend is livid because he knows there was no contact with the vehicle, he thinks the insurance company have not investigated this and are not acting on is best interests , is there any template letters we can use to make a complaint to his insurance company . Thank you Fil.
  3. My Mother has a Fully Comp Trade policy with Tradewise. I am a named driver on the policy as I sometime drive cars for her. Around a month ago a man came to view a car and during the process of the viewing he asked to hear the engine whilst it was running he simply drove away and stole the car. We reported this to the police straight away and the Insurance also. Trade wise have finally responded to say that they will not be paying anything towards this claim because if we refer to the insurance manual they don't cover for theft from intended purchase. I know there might not be much that we can do as it is written in black and white but if you can help in anyway that would be great thank you
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