Showing results for tags 'agency'.
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Hi Presently we are on a rolling contract and have given the Letting Agents one calendar months’ notice that we are moving out, as per their letter confirming rolling contract. The have replied with the following: 'I can advise that notice has be served on or before your rent due date and will only take effect from the next rent due date being 11th December 2015 which means your final day is the 10th January 2016 this is when all keys have to be returned to our office ' Are they able to do this? I always believed we should be allowed a four week notice of termination? Many thanks in advance, M
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for a family friend In may she had a letter from a debt collector saying she owed £1200 to a water company for a property she moved out of in 2006 she contacted the water company who found the system was at fault and had the record of the phone call in 2006 (but not was said) to say i,ve moved and this is the new property. and direct debit payments continued for the new property. there system kept charging the account for four years and the new owner didnt pay anything they sent debt letters to the old address until may of this year the water company reduced the balance to zero and said sorry. now she applied for a mortgage with what she thought a perfect cra record then bang mortgage company have stopped in their tracks today. saying you have a debt collectors search on your record and the rate you want is no longer available what are her options -
Hi , sorry if this is in the wrong section. I have a question regarding a recruitment agency that completely wasted my time & have cost me money. A second interview was arranged after getting through the first round. Monday 26th of October @ 11am. I had to get 2 buses & a train & finally a taxi to the interview but when i arrived i was informed that the interview had been cancelled due to an emergency meeting being held for some serious problem that had arisen , the lady conducting the interviews stated she had phoned the agency first thing to cancel & was very sorry for my wasted journey & that i should of been informed . OK, these things happen. On my journey back i was called by the agency , obviously the firm had called them to find out why i had not been informed. The girl from the agency was full of apologies & admitted she had " just forgot " because she was with another client, i was not best pleased but held my tongue ,so also lied about the time she was informed of the cancellation , they would be in touch to arrange the second interview. My dealing with agencies have opened my eyes to this industry & in my experience they are nothing short of cheap sales people who lie at the drop of a hat . I have had no further contact from the agency despite emailing & asking what the state of play was. So it looks like i did`t get the job, no problem, but i went to a lot of effort & expense to prepare myself for the second interview & my question is can i bill them for my time & expenses? , i am willing to take it to a small claims court but thought i would seek advise first , thanks in advance. Paddy -
Hello All, Last weekend, our boiler broke down, late on the Sunday night. I called the maintenence man who deals with these issues for the letting agency first thing on Monday morning. He came over on Monday night and found that the transformer on the circuit board had burned out and killed the boiler. He said it would be a full boiler replacement and he will sort it with the letting agency as soon as possible. In the maintenence man's defence, he is really good, it is the agency who are slow at everything. So, we've spent all week without heating or hot water. My wife sent a text to the letting agency to negotiate a rent reduction, as we haven't had use of these utilities. Here is the text conversation: LA = Letting Agency Wife: Under Section 11 of the Landlord and Tenant Act 1985, I would like to negotiate a reduction in the rent for this month due to not having heating or hot water. LA: Sorry, we can't accept that. We will hold you responsible for damaging the boiler and we will remove the cost of the boiler from your deposit. Any deductions made by yourselves are down to you taking too long to inform us of the problem, which has caused a delay in getting a new boiler. Wife: Excuse me, we did not damage the boiler, the transformer on the circuit board burned out. We have done your job for you by contacting the maintenence man first thing the following morning. We are in a house with no hot water or heating in mid-October. I'm sorry, but it should not take this long to sort out. Please send me our landlord's details. LA: Why? Wife: Because I do not feel that you are doing your job and we would like to contact the landlord. Please send me his details. LA: We have been doing our job. To say that you are deducting rent because the process is taking too long is very wrong. Wife: Please send us our landlord's details. LA (seconds later): I have made him aware of your complaint. Goodbye. Now, for one thing I do not believe for a second that he made the landlord aware of our complaint. Another is I cannot believe he actually put in a text that he will say that we broke the boiler. The third is they seem to think that a boiler breaking late on a Sunday night and then informing the maintenence man at 8am the following morning is "taking too long." We do know somebody who knows the landlord and we have asking him to give us the details, as the letting agency is refusing, we are justing waiting for him to message us with his details. My question is, what can my wife and I do? We are concerned that the LA will now make up a pack of lies to tell the landlord. However, we do have evidence against them where they admit that they will say things if we withhold the rent. I do believe we are within our rights to negotiate a small reduction in the rent under these circumstances. Thoughts? -
In the Pranksters blog, he has been informed of a company in Devon issuing PCNs http://parking-prankster.blogspot.co.uk/2015/10/devon-parking-agency-[problem].html If anyone gets a ticket from these people, treat with extreme caution -
I recently received a demand from lowell portfolio1 asking for £322.34 which is alleged I owe to 3 mobile.Lowell said they bought the debt from 3. I replied stating that I had a 3 month old phone that was faulty, but 3 would not pay to have it repaired as they said the PCB board was not covered under warranty (according to Carphone Warehouse who did the inhouse repairs for 3)... To cut a long story short, I sent a letter recorded delivery to 3 (received by them and signed for)with the phone stating that they have contravened the Sale of Goods Act 1979, as they have sold me a phone that is faulty and have refused to repair, or replace it. I also quoted that they contravened the Misrepresentation Act 1967, as the phone they provided me with does not do what they are claiming (The phone would lose its connection midway through a call, The phone would not send around 85% of text messages, I couldn't get a signal at work etc)......... I therefore stated that as they have broken the terms of the contract, my contract is null and void. I then cancelled my direct debit after the next monthjs payment went out. The letetr was my 1 months notice to cancel, although 3 broke the terms of the contract by contraveneing the above 2 laws........ Fast forward about 3 or so years, and I get this letter from Lowell portfolio1 saying they have purchased the alleged debt from 3, and I now owe Lowell the money. I replied by asking for a copy of their Consumer Credit Agreement and a copy of my contract with Lowell that I signed and dated. They have come up with neither as neither exists. I also said that the matter is in dispute and they should refer back to 3. Where do I stand in this issue?? -
Inaccurate credit files If you believe your file contains inaccurate or out-of-date information, you can ask for it to be amended, under the Consumer Credit (Credit Reference Agency) Regulations 2000. Write to the agency giving your full name and address. It may also help to give your credit reference file number. Clearly explain what information you think is wrong and why. Provide any proof you have to show why the information is wrong. Keep a copy of any letters you send. By law the agency must tell you within 28 days of your letter if it has: • removed the entry from your file • amended the entry; or • taken no action If the entry is amended, the agency will send you a copy of the amended entry. The agency will also send the details to any lender that has searched your credit reference file in the last six months. http://www.legislation.gov.uk/uksi/2000/291/made -
Quick Question, I got a letter about an alleged debt with Lowell from Lucas. I sent a CCA request with a £1 postal order, got a letter back a month later saying "No payment was enclosed, so your request can't be dealt with" (Appears to be a tactic to get a phone call to complain... I didn't bite) Then I get a copy of an online application form for a credit card from the CC Company a few weeks later Then a few weeks after that, I get a statement of account for the same credit card, with a copy of the online application form. Then yesterday I get a letter asking me to pay for a 60% discount if paid in 1 go, 30% if paid over 3 months or 0% if I make a longer term payment plan. I looked and the last payment was over 6 years, and also the account was "Closed - Writeoff" by the CC Company over 6 years ago too. Am I right in saying this is Statute Barred, I have made no other contact with them (Or any other DCA) apart from the single CCA request? Thanks in advance. -
I'm currently working for an employment agency, as a Class 2 (Cat C) driver. I've been on an ongoing placement for the last 8 weeks, and a couple of weeks ago requested a day off, thinking that I'd accrued at least a day's holiday by then. When I asked if I was going to be paid for my day off, I was told if you're not working, you're not not earning, so no holiday pay, I am PAYE not self employed or paid via an umbrella company. Having discussed this with a colleague who also works for the same agency, (he is on the same placement as me, but has been there 11 weeks) it turns out this seems to be common practice with this agency, which I understand to be illegal. Having pondered this for a few days, I rang another branch of the agency, and posed the question of holiday pay, to which the chap who answered the phone became very defensive and refused to discuss it with me. I hadn't disclosed to him who I was, or what branch I work for, but he wanted to know who I was, why I needed to know and refused to discuss 'sensitive company policy' with me, then put the phone down. My colleague has spoken to the CAB, and has drafted a letter to the agency, so here comes the question.... Can someone tell me how I find out who the directors are of the company, so we can bring them into the equation, as we both feel we won't get anywhere if we just send the letter in to the branch we work for. The company name is Reliance Employment, just in case anyone might already have, or know the information we're after. Thanks in advance, KregRS
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Hello we have received a "parking charge" of £100 at 19.04 last night from County Parking Enforcement agency, a ticket was displayed that ran out at 18.55, we saw no sign displaying times that a ticket needed to be displayed by... after reading through other threads it seems as this is a private company you can ignore it? any advice please would be welcome.. many thanks in advance -
Hi floks, I think it's a reasonably simple issue (or so I hope). I have had set up by the property agency a direct debit for my rent of £800 from my account. It's been going smooth until today. The agency DD'ed the full amount - however, I'm moving out of the property 10th of this month. The agency, of course, knows about it as they have themselves informed me long time ago I had to move out as the landlord is sellling the property. I had in this bank account less than £800 so it shows right now that my balance is negative. I guess, it will have me incur, not because of my fault, various penalty fees on top of that. What next step should I take? -
My partner worked for any agency for one day in a role which was meant to be Forklift Driver, however this was not the role when he arrived there and when this was brought to the attention of the agency contact, he admitted that he did not know what the role entailed apart from it was some physical work and forklift but it was the other way round. The work was very physical and strenuous and he emailed the agency contact to inform them of this. He was asked if he would return and he said he would if a the role was Forklift Driver however could not return the next day as he was in pain when he returned home. The agency contact was emailed saying he could did not attend but he was very angry that he did not go to the job that day and said that it made them look incompentent. All this time the company had his documentation but has never asked for his pay details. When this was brought up through an email, the contact has not responded. My partner is entitled to his days pay regardless of how angry the agency is. What can he do?
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Hi there. I've been living in my flat for over a year now, and we recently renewed our tenancy. The letting agent charged us a renewal fee of £132 (£33 more than the initial agency fees). When I asked what this money was for, they claimed it was for a credit check, among other checks (including checking with the bank that I had the income I stated.). I'm curious about their claims. For example, for the past few years, I've been hot on my credit report, and I'm well aware that they didn't carry out a credit check through any of the three main credit organisations. They also didn't check with my bank a second time, (they did the first, but I had to pay an additional £10 for this, so why I paid the fee for this, I don't know..) Are these fees unfair, given that they didn't actually cover what they stated, or is this just something that I have to accept? -
To cut a long story short, my partner has some Council Tax arrears which went to Court, were passed to the wonderful Rossendales and now the Bailiff has been out today - the reason? She's in the midst of a DRO application which is half way through processing - but Rossendales don't care. We are well aware that he has no right of entry (only peacefully which he won't get) - so he knocked on the door and got nowhere. A letter pushed through the door with an extra £235 added and his lovely mobile number. Not to be outdone by this chap, she texted him and he left her two voicemails, one saying he won't deal with via text and to call him (my advice is not to call only text as there would be evidence of any slip ups on their behalf). Just got the second messaged and have transcribed it: What's this non-cooperation malarky? The National Debtline who my partner is with have told us we don't have to speak to him at all - but he's claiming refusal to answer your phone is non-cooperation?? Has he slipped up here or just giving out verbal diarrhoea and trying to get the wind up her. If he's slipped up I'll make sure Rossendales are taken to account for such actions - I do think it's just him bullying. One final question - if he continues to ring, numerous times per day, could that be classed as harassment? Many thanks! -
Hi, I am new here and would like some advice as i am quite confused. I had a PPI claim with Shop Direct upheld by FOS. My account was sold on to Lowells whilst in a debt management plan, of which i still am. Lowells are not a partner of Shop Direct and they have confirmed to me that Shop Direct no longer own the debt. Shop Direct have wrote to me to say they will offset my refund straight to Lowells. I was under the impression that as the debt is no longer Shop Directs as they sold it to Lowells then this cant be done. Whilst querying this yesterday with the FOS the lady there told me as Lowells is a debt collection agency then Shop Direct can do this. I am going to put in a complaint to Shop Direct to see if I can get the refund paid to me but just wondered if anyone has any knowledge on this. I have a far more pressing debt in which this refund would have helped with alot, so hoping anyone with any advice would be able to help. Thanks Stacey -
Hi there. In December 2014, my mother received a letter from Cabot stating that she owed over £800 from a 2009 Littlewoods account. They then started harassing her by phone and post, I sent a consent form stating that all correspondence should be via me and in writing. After sending another letter to my mother, I complained and they said they had erased her number from their database and that the account would be frozen for 30 days to give me time to send them a statement of my mother's earnings (she is a pensioner.) They also said that they would sent a small gift as recompense?! I find it iffy that they waited over five years to buy this alleged debt (which my mother thought she had fully paid off) and are offering gifts (illegal??) Also, I have looked on the FCA's consumer credit register, and the postcode isn't quite the same as the one on their letters, also, the phone number is different. Does this mean they are not properly registered? Where do I go from here? There is only 4 months to go until the six years are up? Should I pursue a copy of the CCA. I don't want anyone to turn up on her doorstep because of the repercussions from the owner of the house, (long story) so I am loathe to ignore them. Many thanks in advance.
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Letting agents’ fees should be banned to protect tenants in the private rental sector, a new Citizens Advice report has urged. New evidence uncovered by the charity reveals tenants are frequently ripped-off by fees often hidden by letting agents – to the tune of £337 on average. These charges come on top of advertised rent prices and deposits and in some cases can force people into debt, the charity says. The Still Let Down report says letting agents have refused to adopt measures that were supposed to bring transparency and competition to the market. Most agents charge for checking references, but costs range from as little as £6 to £300, according to the study. Renters can also be hit by charges ranging from between £15 to £300 for simply renewing their tenancies. Some agents charged £300 for credit checks that are widely available for £25. Even when moving out of a property, almost half of the 353 agencies polled by Citizens Advice said they charge an average ‘check out’ fee of £76. http://www.citizensadvice.org.uk/index/pressoffice/press_index/press_20150327.htm Citizens Advice wants to gather evidence of bad letting agent's adverts such as the advert didn't include details of the fees, how much fees would be or being asked to pay fees not listed in the advert. You can report it here: https://citizensadvice1.wufoo.eu/forms/bad-letting-agent-ad-report-it/ -
HI, My daughter has been working as a Teaching Assistant for a teaching agency for the past few years and been working at the same school since September last year. She only gets paid for the days she works so during the school holidays she doesn't get paid. My question is, should she be entitled to any holiday pay as she has been employed by them at the same school for the past 7 months and before that a different school for a year. I would appreciate any advice on this. -
Hello to you all, I've turned to this fine site for help on a situation i have found myself in with a company called Excel, and really need the help of someone with some knowledge on this. I was given a parking ticket from Brighton council, whilst parked on a main road, and I completely forgot to pay it. In January of this year, I received a letter from Excel saying I owed them around £160 for non-payment of the fine. I have no issue with this at all. I forgot to pay the fine in time, and so I accept the consequence. And here is where my issues begin. I was away for a few weeks in January, dealing with some family stuff in Spain. I saw the 1st letter from Excel and spoke with them, as their “expected” date for payment was nearing ., and they gave me some extra time to pay. As I’d been out of work since November and not back until this month (injured my wrist and I’m a musician), I realised I wouldn’t have the funds to pay them on the date we agreed. to avoid any further issues or charges, I sent them a letter asking to arrange a way that I can pay them over a few payments. I also explained that the address they have for me is my parent’s address, as that is where the car is registered. I occasionally use one of my parent’s cars as they have an estate car. My parking ticket, so my responsibility. Over a month went past and I heard nothing from them, until a few weeks ago. An “enforcement” agent arrived at my parent’s house, with a "letter of attendance" saying I NOW owe them £387. I’ve been in contact with Excel, but they say they have no record of a letter being received about this issue. I know I sent it recorded delivery, so really annoyed they’re now saying this. Unfortunately, I cannot find the receipt stub I got at the post office to be able to prove that I posted it to them. I feel stupid for not keeping it safer, but as I’m just about to move house, I got rid of a lot of paperwork. My own stupid fault. Like I said, I don’t have any problem whatsoever paying the original £160 fine. I didn’t pay my 1st ticket in time, so it’s my own fault. The issue I have is the extra charges they’ve put on top now, and the fact that my parent’s car could possibly be clamped for non-payment. Sorry for this long message, but thought I’d try explaining as best as I could as I’m a tad worried about this all. -
Made a claim for PPI on an old loan form 2001. HSBC have sent a letter saying they paying refund to Metro Can they do this? Anything I can do to get the money paid to me?
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Hi There Everyone. Newbie here so please be understanding. Can anyone help or advise? Four days ago I received an Enforcement Notice from a company called Newlyn Enforcement Agency. The notice was addressed to my daughter, saying she owed £779 to the local council for council tax. Also said they would be calling in a few hours time to 'attend' the premises and gain entry by force if necessary to seize goods to the value of the debt. I rang the contact number to explain that my daughter did not live here and has not done so for 14 years. She has been off the electoral register for about the same time. He had got my address from the local council, which is strange because the council knows where my daughter lives as she claims Housing Benefit. I also don't have any goods in the house that belong to my daughter. he seemed to accept this and asked me to give the notice to my daughter. I showed the noticed to my daughter but she knew nothing about the debt and said she would contact the council and the agent from Newlyns. My daughter found out the debt was Council Tax arrears from her old address but all the overdue notices had gone to her old address ( she moved about 10 months ago ) and not been forwarded on. She also spoke to the agent from Newlyns agreeing to talk to him about paying something towards the debt. But now I have received a text message on my mobile phone which says 'ENFORCEMENT AGENT due to attend & take control of GOODS. Call NEWLYN on 079661XXXXX to STOP'. I only found this text message, when I went to switch my phone off before going to bed. Plan to ring this 'person' first thing in the morning. I have never been in debt, so this is new and strange to me. What do I do now? I am now worried sick and can't sleep. I don't want my possessions seized and interfered with! Best Regards. -
Hi there all. Some advice will be very advantageous right about now. For the last couple of months I have been driving for a well known (and very recently festively defunct parcel delivery firm) through an agency. I am owed 2.5 days pay by the agency for hours worked 22-24 December 2014. This was due to be paid today (2.1.15) but it has not been. The agency stated that this is because the now defunct client are no longer processing the agency staffs clock cards and sending the details to the specific agencies and therefore because THEY haven't been paid by THEIR client they cannot honour my wages. The lady from the Agency also said that it's not likely they will EVER receive any monies at all from the ex parcel delivery firm for the entire time I was there. Where do I stand with this? My point of view is this. I sympathise that they haven't been paid but that is (I'm sorry to say) their issue with their client which they need to pursue. I wasn't employed by the parcel company I was employed by the agency and as my agency is still very much in business they should pay me for all worked carried out on their behalf. Their lack of payment from their client themselves is a private internal issue and is no affair of mine in no other way than my wishing them the best of British luck with it. Am I correct both morally and legally in my stance or is perfectly legitimate for an agency under such circumstances to withhold wages? If so what procedure do I need to gollow to receive monies owed and if there are such procedures am I looking to spend more on Admin and fees pursuing this than I will potentially get back. Please help. Thanks.
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I was hoping somebody could help me with a rather strange call from a credit agency. The call was regarding a parking ticket which remains unpaid from 28/10/2011. Please excuse me if I have missed out any of the details, this is simply as it was so long ago I do not remember the full picture. Looking back through old emails, this ticket was indeed unpaid as it seemed to have been mis-processed by the council. They had not sent me a NTO prior to the charge certificate so I decided to fill in a in a TE9 / TE7 and sent it to the TEC bulk centre ("[email protected]") in order to appeal the case outside of the 14 days. However it appears the council had not submitted the paperwork to the TEC, but I was still getting letters (unfortunately I can not find these as this is from 3 years ago). I therefore filled in a new Out Of Time witness statement (TE9 / TE7) as advised by the TEC at the time, and sent it directly to their customer service address ([email protected]). With the reason stated as below: "Reason(s): I had not received the notice to owner until AFTER the charge certificate, and after the time in which I could make a formal representation. I would like to request that this process is started from the beginning so that I could get a fair say in the matter. This was protested through a letter and told that this could not be processed as the time had already passed. I then sent a TE9 but the borough had not submitted it to the TEC. The borough suggested to me to submit this form as it is out of their hands to do anything about this. I am attempting again to push this through and appreciate your consideration on the matter." From this point on the case fell silent. No more letters, emails, phone calls or anything else - until a couple of days ago. I have now been asked to pay a £190 penalty and would like to know what my next course of action should be. I do not see why I should pay anything but the discounted initial amount, if that. Are there any time limitations on a PCN being chased? What information would I require to fight the case and who would be the best body to get in touch with? Any other information would be much appreciated! Hope somebody could help with this. Thanks VM! Rez -
Hi, I've just terminated a rent agreement for a residential property that was under a business let with my own company - was accommodation used whilst contracting away for home. The letting agency are being quite difficult about the cleanliness of the property when I moved out, even though I cleaned extensively and left it in good condition (I've been renting and letting my own property for 15 years and I have never seen anything better, tbh). However, their inspection has revealed some dust and a few other items that could be attended to. They are asking for around £250 for what is, at most, a couple of hours work!? They are also asking for the carpets to be "professionally cleaned" and will not accept that anybody other than a "professional cleaner" is able to do this, even though this is not in the contract. FYI, there are no stains on the carpets and they are in good condition, as described in their own checkout report. Additionally, the carpets are not suitable for using a wet vacuum cleaner and I suspect that the only option is normal vacuuming (which I have already done) and the application of dry cleaning powder of some description. Of course, they have refused to detailed what professional cleaning actually entails and there is nothing about this in my contract. How can I challenge this requirement? I have offered to do the work myself or via a local friend (I do not normally live locally), but they have refused to let anybody other than a professional cleaning company back into the property - they reason that this is because my agreement has now ended. The only alternative they have provided is that I may source a "professional cleaner" of my own instead of using theirs. I'm not aversed to spending some money to put this right, but the amount that has been proposed is absurd for the work that actually needs to be done. I've lived there on my own for a little over 8 months, returning to my main residence every weekend, and basically only using the property for a small amount of the day. Throughout that time I have treated it like my own home and kept it very tidy/clean. I appreciate that there may only be limited options to resolve this dispute - the letting agency has no interest in compromising, despite my efforts to come to a reasonable agreement with them. Would appreciate any input from those with experience as, beyond getting a third party to clean, I am not sure where to go next. Thanks, J -
Have there been any recent changes in what cca request we send ie Credit card cca and loan cca? Mr W
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