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morsy

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About morsy

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  1. This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. So i should revived a cheque for the interest of £50? the rest they keep? Now as i had a valid claim but couldn't claim as pre existing condition should they not consider the claim and pay out?
  6. I realise that metro are part of HSBC. I took a loan out in 2001 for 6k in a HSBC branch PPI was included in the loan ( i didn't know it was) I had an accident at work which made an existing sports injury worse and was unable to work and ended up needing surgery. I went to the same branch I took the loan out to sort out how i was going to manage without an income. I was advised by the branch staff that I couldn't claim on the loan PPI as the injury was pre-existing. I then had to move home as I could not afford where I was staying and also changed banks. (13 years later) when I got a letter from HBBC saying I might have been miss sold PPI and fill in the form. It was sent to an old address and got forwarded to me. I filled in the form and got a reply which is a bit odd it just a calculation sheet saying: PPI premium redress xxxx, plus interest at 8% xxxxx, less basic rate tax xxxx , OFFER xxxx, less amount paid to metro xxxx NO REDRESS DUE The old loan would be statute barred now anyway. But can I get the PPI refund paid to me?
  7. Made a claim for PPI on an old loan form 2001. HSBC have sent a letter saying they paying refund to Metro Can they do this? Anything I can do to get the money paid to me?
  8. Hi Jack, Is this a residential or business line? Did you orginal sign up for a minimum term? the attachment is just a schedule of charges the T&C are online http://www.onebilltelecom.com/terms-conditions.aspx Do you have any of the original paperwork? Do you wish to disconnect the line permanently or transfer the service to a new provider?
  9. I had very good signal and really fast 3G internet signal for years it got a bit rocky when they did the network sharing as everything kept switch from one to the other and back then when it all became EE signal it sorted itself out but in May this year it went when they turned off the local mast and we now covered by one further away. So no indoor coverage and limited outdoor 2G coverage at home and my relatives address whom i'm career for (them have a mobile that alerts me should they fall etc) they have no signal at all indoor or out doors again that went in May this year.
  10. Well thats up to you depends what you want ..... if you want a quick resolution then phone maybe the best option then follow up by letter if you need to. Bearing in mind EE may take 4-8 weeks to reply to any written complaint and I suspect that they got quite a lot of them with their optimization leaving everyone everywhere without a signal. The person I spoke to said they are stretched as they are having major problems with every mast is taken off line reconfigured upgraded moved or removed for good, this process will take about a year or more to complete. My reply letter to my written complaint simply said to phone them so they can run through some diagnostics and check setting etc which I did and i'm still waiting for my signal box.
  11. Try giving them a call and get through to the technical people ( from 150 options 1 phone; 4 tech sup; 1 phone sup) they may try to go through network setting ... just say you done that before and it's still a problem and ask to get through to networks as its due to the optimization. They are the ones who hold the power to offer the options Its basicly what the letter from EE said in reply to my complaint. If you get on the list for a signal box it may take months to arrive though.
  12. I write to EE in june got a reply in July re network optimization (or turning off masks in plain english) I then phoned them up as same issue as you at home and work and they put me on the list for a signal booster back in August but they were out of stock/short supply phoned them up last week as still no signal box. They said they have stock now and they working through the backlog and I got 50% line discount till box arrives... so far 50% for aug sept and hopefully Oct. I was given the option to cancel my contract.
  13. morsy

    comet insurance

    This was posted on another thread Comets warranties were underwritten by The Warranty Group who will still have a responsibility to customers irrespective of Comet going into administration. Their website; http://uk.thewg.com/product-warranti...cal/index.html
  14. Surely the photos and till receipt from the supermarket would suggest otherwise? Is the other driving suggesting your reversed into them?
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