EE are recalling up to 500,000 Power Bars among safety concerns, brought about by overheating. To find the model number, you should look down the side of the Power Bar You should immediately return those with the model number ‘E1-06′ to your nearest store and EE have sent texts to all customers that have bought a Power Bar, informing them of this recall. It will also have more information and a website link, where you’ll find everything you need to know. You can check out more by visiting the EE recall website, here. Obviously, you should stop using the gadget immediately. http://www.bitterwallet.com/ee-recall-up-to-500000-power-bars/87051

Dear All, I am extremely unhappy with the way that Scottish Power have dealt with a complaint I had. My father lived in Scotland and my brother and I live 360 miles away in England. To cut a long story short, in 2012 my late father notified them that his meter was not working correctly from October 2012 to date, they were sending bills to him with the same meter numbers on . In September 2014, my father died and Scottish Power had still not changed the meter even though it was still showing the same readings as in 2012. My brother and I were left his property as part of the estate and I (and the solicitors in Scotland) have attempted to get them to change the meter since September 2014. We found a buyer for the flat and they wanted to move in on 10th July 2015 but obviously we had to declare the meter wasn't working so they threatened to pull out of the sale. Luckily, at the 11th hour, Scottish Power did change the meter on the afternoon of 9th July as I threatened to sue them because the Purchaser threatened to pull out and the house sale may have fallen through. This meant that all the paperwork didn't get done in time and we finally sold the property on 24th July 2015 to the same person. The bills have now been sorted out and luckily my dad did keep making payments to Scottish Power until he died as he was afraid that he would end up with a large bill once the meter issue had been sorted out and I now have to pay them £12.09 to finish everything off. As you can imagine, this was extremely stressful for my late father who was very ill during this whole period, fighting cancer and going through radiotherapy and chemotherapy. He involved the Citizen's Advice throughout the whole time but nothing was ever resolved. I then took up the fight after he died because I knew it needed sorted before we sold the property. My dad did not let the situation go, but didn't get anywhere and I have now spent hours trying to sort it out even though I lived 350 miles away from the property . I feel that we deserve some sort of compensation but don't know where to start. I know that my solicitor in Scotland has written and called them on numerous occasions up to the date they changed the meter and I was constantly calling and emailing them to try and resolve everything so the sale went through. Does anyone think that it is cheeky to look for some sort of compensation? I spent at least 2 hours on the phone to them, then phone calls to my solicitor in Scotland, plus the bill I will receive for the solicitors letters that were sent to them? I wouldn't even know where to start in calculating such a thing? Any advice from anyone would be appreciated as the last 3 years have been very difficult dealing with this and the loss of a parent? Many thanks for reading. Worstutility

http://www.mobilenewscwp.co.uk/2015/08/05/exclusive-ee-recalling-500000-power-bars/

Hi all, I've been told this is the very best place to come for sound advice, so here goes - it's a long convoluted story but I'll keep it as short as I can. I live in a one bed flat that occupies the front half of a three story town house. Last year, unbeknown to me, Scottish Power messed up billing on my account for electric (something to do with them changing their computer system to a new one). Then out of the blue I received a bill for £1100 - on top of what i had already paid / been paying. I questioned it (obviously!) They said the figure was correct and based on actual readings. I continued to question it and raised an official complaint. I have no TV and use my washing machine once every 2 weeks. I have a desktop pc that is on all day and a fridge freezer. That's pretty much it apart from small items like LED desktop lamp, phone chargers etc. So there's NO WAY I could be using the amount of electric they claimed I was using. So while this complaint was being processed by Scottish Power (A whole other nightmare!) I continued to pay £100 a month off the debt they said I owed. As obviously I would be using SOME electricity, just not the amount they claim. Few weeks back, out of the blue, a debt recovery agent turns up at my front door, threatens me with all kinds legal fees, court costs etc if i don't sign his paperwork and agree to having a prepayment meters fitted. Feeling intimidated, I signed his paperwork. This morning an electrician from Scottish Power turns up to fit my prepaid electric meter. He takes one look at my meter and says, "Can't change your meter, there's a problem". Well the problem, according to the electrician is that my meter has other stuff wired into it, which he guesses to be, the communal power for the entire building, hall way landing lights on every floor, fire alarm, AND another flat - again guessing it to be the little bedsit behind my flat, but on the same floor. So my questions are: Has a crime been committed? Where do i stand legally? What action should i take? (Can't afford lawyer - I'm on benefits) What should i do about this money Scottish power still insists i owe them? This whole situation has been massively stressful. I've actually developed Alopecia which I directly attribute to the stress of the alleged debt and the excruciating frustration of trying get coherent answers from Scottish Power. I don't need to tear my hair out, it's falling out all by itself! All suggestions welcome and greatly appreciated.

Just letting off steam......... I'm sure I'll get some sense out of it or bugger off to another supplier -----Original Message----- From: xxxxxxxxxxxxxxx To: [email protected] Sent: Tue, 18 Nov 2014 21:08 Subject: Mr xxxxxxxxxxxx - Account number: 76xxxxxxxxxxx - Formal Complaint Dear Keith Apologies for troubling you with such a seemingly trivial matter but I find putting pen to paper can sometimes relieve the most apoplectic of moments. For background; I have been a customer of Scottish power for a little over a year and, not having found the need to telephone the business prior to today bumbled along without too much fuss. On checking my account last week I noted the credit balance increasing with the rather unseasonable weather conditions we have had the good fortune to experience [in the South East at least] I was somewhat bemused by the options of credit refund preferences but followed the process of entering up to date meter readings and changing preference to refund any credit balance over £5.00 On changing the preference I noted that rather than informing me a refund was being effected I was referred to a new message advising me that the direct debit facility would reduce to £169.00 per month from £219.00 with no refund offered. This seemed [on the face of it] rather sharp practice of the service provider [scottish Power] to retain the benefit of the excess funds on the pretext that they would perhaps be absorbed at a later date should I have the misfortune to require a substantial increase in energy consumption. On telephoning your customer service department this evening and being subjected to an appalling 33 minutes on hold waiting to speak to a human voice I was advised by your agent that Scottish Power only refund credit every 12 months and would not review any refunds until December 2014, this seems contrary to the premis of refunding any credit balance over £5.00 on demand and certainly contrary to the 12 month account opening cycle of Oct '13 to Sept '14 which should have created a credit refund of £635.46 However; after a few minutes of conversation with your agent it was soon apparent that I could indeed have MY money in MY bank account on demand but it would take the business 10 working days to effect........ this too seems appalling slow and lacks any modicum of service. I was further advised that by the act of refunding MY money to ME I would now be required to pay Scottish Power the sum of £269.00 per month for its overestimated and extrapolated increase in consumption over the winter. For your records and as indeed reflected within Scottish Powers billing my 'actual' total consumption for the 13 month period October '13 to November '14 equated to a total of £1842.42, payments to the account for the period total £2628.00 resulting in a current credit balance [to include billing at 14th November 2014] of £785.58. By interpolation of current usage and fixed pricing to September '15 a direct debit of £269.00 per month would provide the result of an overpayment in the sum of £1385.58 at October '15. The basis for this appears to be a somewhat convoluted estimate of consumption for the same period last winter and the debit balance inherently created by the overestimated consumption combined with Scottish Powers 60 day delay in drawing down the first direct debit to the account. Whilst I have no objection to the original direct debit sum of £219.00 per month which will inevitably [again] build toward a credit on the account I do object strongly to any business using false projections of assumed usage in determining what it deems it will take from MY bank account at will. It seems quite extraordinary that after 13 months as a client and having paid a total of 12 monthly direct debits I am now the equivalent of some 5 months consumption in excess credit and yet should I have the audacity to request my money back I would be required to further increase the credit balance for next year and subject myself to the same utter waste of time and resources in asking for my money to be refunded. I have no desire to be nannied by a customer service agent attempting to advise me that it's for my own good to overpay 'just in case' consumption increases. Please ensure that the full credit balance is transferred to my banking account without delay, please also ensure that the direct debit facility is not abused by woeful attempts to justify increasing sums to be drawn down...... £219.00 per month is the agreed maximum sum, quantums drawn down in excess will be regarded as an abuse of my banking account and the facility the direct debit mandate affords the business will be removed. Any attempt to justify its demand should comply with condition 27 of its gas supply license and should certainly address its failure to redress credit balance per our contractual terms. I understand that I do not have the option to address the direct debit sum without either switching tariffs or supplier........ after the car crash of my first experience of Scottish Powers customer service I believe the latter would be the only sensible action should the business be unable or unwilling to adjust the direct debit value to that previously agreed and which is more than adequate to satisfy the account. I trust common sense prevails and your intervention will resolve matters. Regards xxxxxxxx [def not kisses]

Scottish Power is the most complained about energy supplier in Britain, the latest figures from Citizens Advice reveal. The national charity and consumer advocate has released its latest quarterly complaints league table, which reveals: There were 1,163 complaints about Scottish Power per 100,000 customers in the last quarter of 2014: the latest period for which data is available. This is the highest number of complaints ever recorded about one energy firm. Complaints about Scottish Power increased 588% throughout 2014. The new figures also show that SSE retained top spot as the least complained about company. In the last quarter, the number of complaints about SSE, British Gas, EDF Energy and npower decreased. Npower has made improvements, but is still performing poorly relative to most other firms, with more than five times as many complaints as the next worst company. Complaints about Scottish Power are due to its new billing system, which meant some people didn’t receive a bill and others struggled to have their problems resolved. Scottish Power was banned from selling energy for 12 days in March 2015 after failing to meet Ofgem targets for resolving customer complaints. The investigation behind the ban found that the firm had not made necessary customer service improvements to respond to complaints. Citizens Advice has worked with Scottish Power to help resolve the problems its customers are experiencing. As a result it has now taken steps to deal with its backlog of complaints. These include hiring new customer service staff, extending call centre hours, and setting up a special phone line for vulnerable customers. Tips for energy customers Complain to your energy supplier as soon as you experience a problem. If you have not received a bill but are expecting one, try to put money aside so you are able to pay when you do eventually get the bill. Energy companies are only allowed to back bill for energy you used in the last 12 months, anything older than that should be written-off where the supplier is at fault. Ask for some sort of compensation for the time you spent on trying to sort out problems and the financial impact of late billing for example reduce the balance of the bill and cover the cost of phone calls. Npower customers who have received a late bill can contact the supplier on 0800 9759065 Scottish Power has increased the opening hours of its call centre to 10pm to help deal with customer queries. Suppliers must take into account ability to pay when setting debt repayment levels. You can get advice from the Citizens Advice energy consumer line on 03454 04 05 06. If you are struggling to resolve your complaint you can raise it with the energy ombudsman on 0330 440 1624.

Hello To cut a long story short, i had taken out dual fuel tariff with Scottish Power. When my 1 year contract came to an end they took it on themselves to issue me a new tarif without contacting me, anyway there were no accurate meter reading done by Scottish Power.so i made a complaint regarding the estimated meter readings Scottish Power decided to close the account. Scottish Power finally sent a meter reader to come and take a reading late February 2015, few weeks later i received a electricity bill shy of £800. I have been in touch and Scottish Power keep saying the bill is correct. I truly don't think my energy bill is correct, what are my options? Thanks

Hi, I was wondering if anyone else has found the Scottish Power Boiler Service contract to be appalling. A valve in my boiler started leaking in November and an engineer from Scottish Power told me he would order a new one to replace it. However, after two months of repeated phone calls, engineers turning up with the wrong valve (or not at all) it still hadn't been fixed. The leak got more severe and my boiler was becoming damaged. I finally received a phone call from Scottish Power saying that an engineer would come out to replace the valve on the morning of January 30th but nobody came. By this time I was very concerned about potential damage to the boiler and I therefore phoned a local plumber who replaced the valve for me the following day at a cost of £175. I have tried to get Scottish Power to refund the cost of the valve but they have refused as an engineer apparently turned up later that day rather than the morning (despite me telling them that I couldn't be there after 4 p.m.) and I wasn't there to "give them access" so it is my fault (according to them). The fact that I had made it very clear that I would only be there in the morning and the fact that I had already waited for two months is irrelevant it seems.

Hi All, This isn't really a dispute as such as they don't reply to any of my correspondence but I'm hoping to get some guidance as to what actions I could take next. Here's some background: - Made an online order 3 weeks ago for a weights machine @£550. - Payment made using V12 0% Finance (£55 deposit paid upfront and then monthly payments starting in April) - Delivery was agreed and confirmed for 23rd March. I took a day off work and waited in all day but package did not arrive. I tried throughout the day to contact them for an update but could not get through to anybody who knew about my order. Their contact number has 2 options. 1 for new sales and 1 for existing orders. Nobody picked up option 2 the entire day and not one response to my voicemails. The sales team (option 1) just kept putting me through to option 2 even when I asked them not to. It wasn't until 5.30 that someone actually helped me (I had to be very abrupt). At that point they told me the order could not be fulfilled and that they would contact me on the Friday (4 days later) to update me. - I then checked the website and it said items was out of stock until 4th April - Next day I phoned (again no luck) and used the Online chat to cancel my order due to poor service and the item being out of stock. Again, sales team were not interested. I was promised on three occasions that the manager would call me back within the hour and It never happened. - I sent an email to cancel the order too so that I had it in writing but guess what, no response. I just wanted to ensure that I had formally requested a cancellation within the 14 day cooling period. - I went about 7 days with no response or help. Just wanted confirmation that my order was cancelled and a refund of £55. - I contacted V12 finance too to tell them the situation - No response. - Last week I sent an online chat message saying that If I do not receive cancellation that I will leave a bad reviews online. Manager called and left voicemail a few hours later. Too late, I had already done it. She didn't even acknowledge my cancellation request in her voicemail. She just wanted to re-arrange delivery. You can read their reviews on Trust Pilot and see what other's also think of them also (not just me)" powerhouse-fitness.co.uk" i'm not sure what to do next. I know that £55 isn't a huge amount but it's principle and the customer service has been absolutely shocking. I'm more concerned about the v12 contract as I don't know where I stand on that. Any advise would be appreciated. Thanks Ryan

In 2011 I had a visit at my door from a Scottish Power, canvassing for new customers. I reluctantly gave them information as I knew I would cancel within their "cooling off" period, as I was happy with my present supplier plus the fact that I am disabled I didnt want to be stood for a long period at my door. I cancelled the proposed gas/elec supply within the given "cooling-off" period soon after received a bill for £30. A dispute ensued as they said I had cancelled beyond that period, so the charge must stand. I argued and disputed from day one, but they wouldn't accept it. I then informed them they would not be getting any money from me as I had done everything by the book. Early in 2014 I wanted to buy something on credit, a credit check was made and I was refused. I was upset as I have never had bad credit in my life and I am 71 yrs old. I contacted Experian who explained that the £30 with SP was the problem on my credit report.. Experian requested to have it removed from my credit report, SP refused. I have once again attempted to make a purchase for a EE Mobile Dongle to pay by monthly direct debit payments, and same has happened again. What I dont understand is I have already a contract with EE for my mobile phone and also pay other bills on monthly dd, yet I am refused on this occasion. Its really upsetting as I am a disabled pensioner who hasnt owed anyone within my life and I also feel that SP have no right to do this as I was canvassed & pursuaded on my doorstep, which I believe cold calling is against the law. I am still reluctant to pay this £30 as it is NOT for use of any gas or electric! But where do I go from here......PLEASE HELP!

This is a long story so I won't bore anyone with the whole thing of N Power closing and reopening my electricity account then deciding that they/I had read the meter wrong for four years. I had a new electricity meter fitted in Jan 2009 and I am on a spreading warmth tariff paying quarterly. Before all the stupidity in Aug 2011 when scottish power tried to take us over and N power closed the account everything was fine but in February 2012 N Power decided with a new account number that my meter reading must be wrong and that I must be using enough electricity to light up Blackpool as I received a bill for £2,740 informing me that in a year my average annual bill amounted to £26,500:|. As it is a new meter there were zeros in front of the reading which you must always give when giving the first five numbers. They are now ignoring that and say we were being billed on a four digit reading which was wrong. They sent someone out in April 2011 who fiddled around with the meter and somehow the decimal point disappeared! Also it seems now that they were checking what sort of house I lived in? They then decided to fit a check meter (July) as it seemed I was still lighting up the local town. On their calculations and what my meter says now that would mean I would have used 16000 units in a year?? I cook and heat by gas. I have rung on many occasions to speak to the service people on how to read the meter and they are curious as to why my digital meter has lost its decimal point but they say that it is still only the first five digits and to ignore any numbers after the first five and to include any zeros which would mean my meter reads at the moment 06400 not 64000 as N Power are trying to insist. I am at my wits end with them. I have even rung the makers of the meter who say it is the first five digits including any zeros. I complained to the energy ombudsman - even sending hourly photos of my meter with the last digit moving round and showing the first zero. Incredibly he said N Power were right??? What?? The average household is supposed to use 3,300. per annum. That is now going to an "ombudsman" for the ombudsman?? as I did not agree with the first ombudsman. Anyone had a similar problem?? Oh ps. I also received a letter regarding a bill for a property in Sheffield??? I live in East Sussex and do not own a property in sheffield. The ombudsman said that this wasn't incompetent at all.

Evening All, Does anyone know how the energy companies are supposed to inform you your tariff/deal is coming to an end?? Mine (Scottish Power) came to an end October 31st 2014 but i didn't receive any letter/email 42-49 day prior to this date informing me it was ending. I received (via SP online portal) an annual statement on 4th November and included in this was one line stating 'you may want to think about changing' Then on the 2nd December i received an email (again via the Scottish Power portal) that my tariff had changed!! I know its March now but i didn't read the Statements at the time but if there had been an email telling me that my tariff was ending then i would have changed straight away! I'm now stuck on Standard online tariff paying through the nose and because i didn't notice until now and i'm in debt as i haven't paid enough on my direct debit each month so if i want to change then i've got to pay up £200!! I phoned SP and got fobbed off by telling me a load of bull which was total lies, so much so that the woman i spoke to hung up on me as she knew she was lying!! unbelievable!!!

Due to poor health, I had to take time of work, Jan and Feb, now from my wages I make sure I pay my Mortgage, Payment to the Debt arrangement scheme, and Council Tax Now I get weekly tax credits of £81, and around the 15 Feb, I received my bill from scottish Power of £298. Now from my tax credits, and working payments out on Excel, I have budgeted £30 per week to my account for Scottish Power, meaning by 5 May account should be paid in full On the 23 Feb, I emailed Scottish Power about my fiancial difficult, and included the payment plan for the account Now a few days later, I received a email, requesting me to phone them to discuss any payment plan I did this today, after receiving a third reminder this week, with " IF WE HAVE TO COME AND VISIT, YOU WILL BE CHARGED £37" Spoke to one of the Customer Service Advisors, explained my problem, have no suffiecent fund to make full payment as they requested, now she wasnt any help, infact all she was interested in doing , was to ask me if I was interested in a prepayment meter...quite honestly I dont want this Seems my problem is, Im a quarterly payment, and payment is due xxx date, and they cant change anything, as it is all down to the computer, I even asked before hanging up, if they would accept my offer of £30 per week for the next 6 weeks, but no I have even today, emailed Scottish Power for a second time, and expressed my concern, if I dont have the funds to pay of in full, but can at least budget £30 per week to my account, this should be good enough I have also pointed out, I find this very stress full, and because of heart problems, this going and coming dosnt help me, if we cant come to an arrangement, I gues I will have to stick it on to my remaining debts,and up the repayments

Never knew I could check my usage and topups online with Scottish power so signed up to the website. Checking my statements it shows I am in over 200 of credit after actual billings! Just encase it was a mistake I went back to a date I know my meter was read by someone. Again it shows the credit after actual billings! I can't even remember what I last received a statement but I know this has been on my account for atleast a year (i can't see back on website) and few quarter increases by a small amount Called up Scottish power, the guy told me it was due to me being on prepay and how my statements are produced. I get what he was trying to say and I know exactly how it works but I finally talked him round to taking meter readings over the phone and recalculating, guess what? over 200 in credit! He said I was right but they would have to investigate this and it takes around 3 weeks. How is this the case? My mother who is on direct debit gets her rebates back really easy and with no fuss. I used to pay by direct debit however the home I moved into few years back had prepay. Also should I get my hopes up? What's the chances of an error somewhere?

I have an old Scottish Power debt from my last house. About £1200. They want me to pay it off at £50 a month. I am struggling to do this. What are my options. I am not with them now.

Hi All, Not sure where to start due to the loss of work, the scottish power bill was put to the side yes wrong but hey need food, now iam back in work only to find they are now asking for £1,406.85 which covers gas & electric. Our income has dropped since by over £250.00 month as child & working tax have been reduced again this has impacted our household income. Not sure how to sort it out, can anyone help cheers

In a Poll out today it is no surprise to me that Scottish Power came out with the biggest number of complaints over their customer service. http://www.dailymail.co.uk/money/bills/article-2908750/Wooden-Spoonawards-Scottish-Power-UK-s-worst-customer-service.html Another surprise was how much more criticism was levelled against them than Halifax who are also the pits. I suppose that is Scottish Power becoming even worse than Halifax making improvements?

Hi everyone, I've registered on here looking for advice as I'm at my wits end. I live in a rented flat and have been with Scottish Power since I moved in. In March 2014, I was in my online banking and noticed that Scottish Power hadn't taken anything out of my bank account since January. I checked my DD was still active (it was) and tried logging into my Scottish Power account but kept getting an error. Tried calling but couldn't get through to anyone so tweeted them. Cutting a long story short, they had closed my account without explanation. They said they would investigate and get me all set back up. It's now January 2015 and I am no further forward. Every time I speak to someone on Twitter or Facebook, I get a different excuse. I've been told that it was a system error, been told that the National Grid requested it's closure. I was assigned a customer service agent who is supposed to be dealing with it but she doesn't respond to e-mails and any requests for a call are ignored. I have no way to manage my bills, no way to work out costs. I have made it clear to them that I will not be paying for the time that this goes unresolved as I don't feel anything is being done. I am now moving out of this property in April and I don't know what to do.

My eldest daughter has just sent me a message:- "Had ANOTHER bill from Npower dated Aug- Nov 2013 saying we still owe £35!!! This is despite them already giving us a final bill which showed us £90 in credit - which they sent us a cheque for!! Is there a rule about them asking for a bill to be paid that's over a year old?" Any advice greatly appreciated!!

Investigation into Scottish Power’s compliance with Standards of Conduct (SLC 25C), SLC 27 (provision of final bills), and the Gas and Electricity (CCHS) Regulations 2008. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/investigation-scottish-power%E2%80%99s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-cchs-regulations-2008

so back in august i had an appointment for a meter change,sat in and no one bothered to turn up. called them to be told that someone had cancelled the appointment the day after it was booked even though i had a letter confirming date/time etc dated 4 days after the day i booked the appointment. anyway,they said i'd get £22 cheque because no one turned up...okay great i thought. i was dealing with the CEO's office for something else at the end of september,and i just happened to mention the cheque as it hadn't turned up to be told that the person who said they'd issue it on the phone hadn't bothered. The person from the CEO's office put it through to be sent out at that point. receive a letter on the 16th october saying i'll receive the cheque within 10 working days,nothing had turned up so called them. issued another cheque to me,told to wait 7 days if its not arrived call back. again nothing so phoned back,cheque issued again last monday and was told if it didn't arrive by friday to call,friday comes and nothing to another phonecall. person said oh wait til tuesday,yesterday nothing came. gave them an extra day and nothing arrived so called them to be told the cheque will be issued for the fourth time. im getting sick of this,its been going on since august. its always me chasing it up. where can i go from here? it may only be £22 but thats a lot for me and it was going straight on to the gas considering its getting freezing these days. so frustrated. sorry for going on a bit.

Hi I was hoping someone could help. I was provided gas and electric by Scottish Power between July 2013- an 2014. I left the premises in Jan 2014 and provided SP with my meter readings and new address in order to receive a final bill. I have not received any correspondence since but have received a letter from Buchannan Wells and Clark advising me to pay the o/s plus £70 additional fee which they have added on. I spoke with BWC today and they have advised me they will enter a default unless I pay. I am happy to pay as I owe SP but not the additional fee. I have called SP today who were extremely rude and helpful and said they would not recall the debt back, allowing me to pay. I am now frightened I will receive a default, potentially from either parties. Can someone please advise the best possible way forward? Thank you Abby

I am asking for advice on behalf of my partner. My partner jointly signed a power of attorney along with his sister back in 2004 regarding his father's affairs. Over time his father has suffered bouts of ill health and stays in hospital. Last time he was in hospital he told my partner he didn't want to go home; however my sister persuaded him to go home against his wishes. Her concern was that if he went into a nursing home there would be no inheritance left. Anyway my father has since suffered further ill health and is indeed now in a care home. My partner's sister failed to inform my partner for 3 weeks were his father was so he couldnt visit him. In the meantime, she has sent my partner a solicitors letter wanting him removed from the said power of attorney. She claims that my partner has had no dealings with his father but that is hardly surprising since we didnt know where he was!! My partner has sent a lengthy letter of grievance in response. My partner has never had a copy of the power of attorney so cannot remember what it contains. Just asking for some advice; he is reluctant to sign because he is concerned of his sister having full control of everything and king him to be a bad person by bad mouthing him to the solicitors.

Hi All, Having a bit of an issue with getting a refund from Scottish Power for a pre paid gas meter we had at our council flat. when we moved out the meter was showing in credit, we always put more on each month over the summer so we have a bit of a buffer for the winter. We couldn't run it down due to the circumstances of the move, the area was descending into chaos rapidly and we wanted out, we gave the final meter reading on the 3rd the guy I spoke too was new and cut off the call I called back on the 6th of October to try again. A week or so later we were sent final statements for the gas and electric, the electric was fine the gas was a lot lower than what it should be. Phoned and asked why, after 60 minutes of being passed around, spoke to someone that explained that they changed their systems in March and some details had not come across correctly. She would put this right and get another statement produced, which has now come and was much closer to the amount we are owed. they won't refund it as for some reason the old amount is still showing on our account. into the forth week and still getting mucked around, also how difficult are the statements!! been raised as a complaint which will take another 5 - 10 days!! Anyone had similar issues?

Smart meters widely used in Spain can be hacked to under-report energy use, security researchers have found. Poorly protected credentials inside the devices could let attackers take control over the gadgets, warn the researchers. The utility that deployed the meters is now improving the devices' security to help protect its network. The discovery comes as one security expert warns some terror groups may attack critical infrastructure systems. Many utility companies are installing smart meters to help customers monitor and manage their power use and help them be more energy efficient. "We took them apart to see how they work," said independent researcher Javier Vidal who, with Alberto Illera, found the flaws in the smart meters. "We suspected there could be some issues with them and we wanted to check. "We feared the security would be easy to break and we confirmed that," he told the BBC. Network nodes BBC