Showing results for tags 'mobile'.
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Hi There, On Friday last week I received a County Court Claim Form, details below and today received a letter off Bryan Carter Solicitors saying they have issued litigation proceedings in the County Court. Name of the Claimant ?Lowell Portfolio I LTD Date of issue –. 15.07.15 What is the claim for – The Claim is for 262.97 the amount due under an agreement between the original creditor and the defendant to provide finance and / or services and / or goods. This debt was assigned to /purchased by Lowell Portfolio Ltd on -15/05/2012 and notice served to the law of property act 1925. PARTICULARS RE: Three Mobile A/C No. 000000000 and the claimant claims 262.97 This claim includes statutory interest pursuant to S.69 of county Act 1984 at a rate of 8% per Annum (A daily rate of 0.09) from the date of assignment of the agreement to date but limited to a maximum of one year and a miximum of 1000 amounting to 21.02 What is the value of the claim?£358.99 Is the claim for a current account (overdraft) or credit/loan account or mobile phone account? Mobile phone When did you enter into the original agreement before or after 2007? After Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.Assigned and issued by purchaser. Were you aware the account had been assigned – did you receive a Notice of Assignment? No Did you receive a Default Notice from the original creditor?No Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ?No Why did you cease payments? Returned item due to no signal, unable to use in accordance with the contract. What was the date of your last payment?In 2010 Was there a dispute with the original creditor that remains unresolved? Yes Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt managementicon plan? No I have never had a County Court claim form before and Am wondering what I should do next, any help much appreciated. -
Hi All, I'm being chased for an amount of £100.10 by Moorcroft on behalf of EE (formally Orange). Back in 2012 we took got a mobile broadband dongle for business purposes on a business contract (or at least i believed i was). This was done so on a 1 month rolling contract. The business is no longer trading hence why this was cancelled about 4 months back. I attach a copy of the contract signed. As you can see it does say customer type 'Limited Company' but my name is under customer information. Can i be chased for this amount personally? My biggest concern is my personal credit rating. The amount they are chasing also seems high giving the monthly amount was £35 but the contract clearly states it was only for 1 month. The initial contract was for 1 month and it was kept for much longer than this. Thanks
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Back in June/July 2013 I cancelled my contract with my mobile provider, citing what I believed to be valid reasons. They did not budge and continued to chase me for line rental for the remainder of the term of the contract. Eventually Lowell bought the account. I have treated them by either a) ignoring them completely or b) informing them that the alleged debt is in dispute. Up until recently the last contact I had from Lowell was back in September 2014. This weekend gone I received two letters (see attached images), one from Lowell and one from BW Legal (both arrived in the same BW Legal branded envelope), threatening the issuing of a Claim in the County Court if payment or response is not received before a specific date. The letters were both dated a full week before they actually arrived in the mail. Anyone had any experience with BW Legal or have any thoughts on their letter and threat of CCJ. Are they known to follow through? What can I do to halt or stop their perusal of a CCJ? (aside from paying them obviously!) My initial thought is to send them a ‘prove it’ style letter, reiterating my stance that the alleged debt is in dispute. Thanks. -
Hi every one i received a letter form Northampton county court business centre on the 28th august form Bryan Carter and the clamant being Lowell. it reads I have acknowledged the claim on line and have decided to contest all of the claim. i understand i have 5+14 and then 14days to send my defence. i today i will be send a CPR 31.14 to lowell and Bryan carter. lowell with the fee of £1 for printing cost and the same letter to Bryan Carter. it reads http://www.consumeractiongroup.co.uk/forum/showthread.php?387484-LEGAL-CPR-31.14-Request-Request-for-information-when-a-Claim-has-been-issued. sorry for the long thread can anyone help please -
Hi there, A confusing story to say the least. I was young and stupid and took out a contract for my ex partner... (obviously he defaulted it) but just before he defaulted it he took another out by ringing 3 customer services and because he was a authorized user he was allowed to get a new contact in MY name. Now until recently I had no idea about this new contract in his name, amazingly he was able to change the billing address to his own house so i never received any correspondence. Only now I have checked my credit report I can see this, and he has nicely registered 3 late payments whilst having the contract. He is slowly destroying my credit report and I have no idea what I can do!!! I understand that the first contract is completely my fault but what can I do about the second one? surely 3 are not allowed to do this?! And how can I repair my credit from this.. I was hoping to apply for a mortgage soon!! Thanks,
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Ofcom has created an online tool that lets people see what kind of mobile coverage they should be getting. The coverage map is based on data provided by mobile operators as well as Ofcom's own testing of signal strengths around the UK. The webpage has gathered data about the quality of voice calls as well as 3G and 4G data. The watchdog said it was seeking feedback to fine tune the map to make it more accurate. http://www.bbc.co.uk/news/technology-33906048 Mobile Coverage Checker http://www.ofcom.org.uk/mobile-coverage
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Hi guys My wife has a phone on contract with Virgin Mobile (Galaxy S5) and has had no issues up until recently for the past 6 weeks she has been restricted on numerous occasions what has happened is she recently changed her number as she was getting alot of spam messages and calls so they actually sent her a new sim card and promised a new number and her tarrif would be swapped over. So she received the new Sim popped it into her phone and obviously thought her tarriff would be there and started using it as normal up until again her phone was restricted and when she phoned up they said she has excessive usage of £237.99 which eventually was credited back as it was a mistake on there end for not moving the tarriff over to the new sim card, what has annoyed her the most this constantly happens where the tarriff is there but a futher £112 has gone on top of the bill totalling it to £349 for an unlimited VIP tarriff at £32 a month. This has been taken high up to the CEO office to deal with but there just as much use as the customer service and she is now worried about setting up a direct debit again until all is rectified but again yesterday they restricted her phone for not setting up the direct debit What rights do we have here as shes thinking about asking them to release her out of contract due to the hassle shes having at the moment. What annoys me the most is im a Network Engineer at Virgin Media and my thoughts on Virgin as a company go from bad to worse everytime this happens Here is her breakdown from the account Your tariff Extra use Other costs Your credits Total amount 07982871 Add name to number - £350.66 - £237.99 Cr £112.67 07986227 ( Should be Cancelled) Add name to number - - - £0.12 Cr £0.12 Cr
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I took out a SIM only phone deal with Three on 29th June. I cancelled this with them on 1st July. I sent them a clear email of which I have record, and they acknowledged receipt of it. I spoke to them now and they are telling me that "due to data protection" they could not cancel my account based on my written request, and since they were subsequently unable to complete the cancellation by phone , they have kept the account open and continued to charge me. They have cancelled the account now, but say I have to pay the line rental for the intervening 2 months. They did try to call me a few times but I can rarely answer the phone as I'm extremely busy; I was on the line with them once for about 20 mins and had to give up as I had other calls waiting. Should they not have accepted my written cancellation? Do I really have to pay this bill, for 2 months of a contract I didn't used and cancelled in wrting? -
When I took out my mobile phone contract with Vodafone 15 months ago I was automatically signed up to a months free insurance for £6.99 although I had to give my bank details. I decided to continue with the insurance after a month as I was conscious if anything went wrong a new i phone would be expensive. My phone suffered water damage so I put in a claim 2 weeks ago. I was asked to pay the £50 excess and send the phone for repair which cost another £7 for postage. I received the phone back after 5 days expecting it to be back to normal. The reality was that the phone was in exactly the same condition i.e. I was still unable to make or receive calls or texts. I called Citymain Administrators to explain what had happened to be told that I would have to send it back again so they could have another look at it. I am very annoyed as I feel that they are just trying to get out of replacing the phone. The initial process I was asked to follow although I was without a phone for a week was acceptable. This is now ridiculous as I have to spend another hour wiping the data off the phone (as requested by them) and then reloading it when the phone comes back. I have looked at the contract that was emailed to me when I had the first month and it is just a brief overview it says that you have to look on the reverse for the full details of the contract. Of course I cant do that as it's an email. This feels like just another example of a mobile phone company taking money off you for a service that is useless and very time consuming. -
Make a long story short: Jan 2014: T-Mobile couldn't provide a usable mobile service due to an ongoing technical fault which lasted 6 months. Let me out of contract early (about 6 months remaining). (Irrelevant why, but) I accepted a handset upgrade for £59.99 which I promptly returned without argument. When I received the credit card bill, there was the charge for £59.99 (handset) and an additional charge of £65.39 Spoke to customer services - they could not explain the charge and they told me that both amounts would be refunded within a few days. Don't get the refund, then eventually (after about five weeks) just contact the CC company to reverse the charges. I had spoken to EE customer service innumerable times before doing this. Nobody has ever been able to explain the £65.39 charge - even up until now. Over the subsequent several months, Moorcroft get involved. I phone them and tell them the whole story. They tell me that they'll speak to their client (EE). Wait about a month or so and I get a letter from Moorcroft just demanding the £125.38 amount again. Finally get so pi**ed off with it, I write to them in January 2015 outlining everything that happened, and what everybody has said, including time and dates I had previously spoken to EE and Moorcroft. I told them in the letter that if I do not get a response regarding the unexplained charges, I will ignore their letters unitl I do. Get a standard response saying that they will speak to their client. Nothing happens until May 2015, just get another letter with the same demand. Ignore it. Get a further two letters in July which I also ignore. Now to what's happened as of now: Email complaints at EE explaining the situation. They still cannot explain the charge. I now appears after some explaination that I did get a refund into my bank from EE but it took them so long that, in order, I did the chargeback, they refunded, then the CC company took about 4 weeks after the request to actually get the money off of them. I have asked them time and again - both Moorcroft and EE - to account for the charges. I have also told them that if a debt exists that I owe, I will pay it. So in the last week I've been looking at my credit report as I failed to get a loan, and everything is green except a default notice every month since the middle of 2014 by EE. I've been back and to via email with EE this week getting nowhere, so I just decide to offer them the £125.38 (which there a chance that it is owed), but they refuse because the debt is with a DCA (Moorcroft). I have already asked them and they told me that the debt has not been sold to Moorcroft, they are just (attempting) to collect it. I've just told them that we are in this situation because Moorcroft did not act in January 2015, and so I refuse to deal with them. So the bottom line is that EE have not sold the debt to Moorcroft. I refuse to deal with Moorcroft. I have offered to pay EE the total amount to stop my (was perfect) credit score being wrecked. Looks like they are refusing to accept my money! What can I do? I don't want to be awkward about it, but I really don't want to give Moorcroft any satisfaction of being able to settle the debt because if it wasn't for them, this could have been sorted several months ago, and my credit rating would now probably be quite good again. -
Have just recieved letter from virgin about their unlimited sim deal. They are saying we are no longer offering the unlimited sim deal as it is uneconomical for us. They are saying keep the phone. they will down grade tto unlimited minutes and texts and 1bg of data and keep the tariff price the same. What are they doing ? -
Just had a letter from Virgin Media saying they are switching a 24 month contract phone (Still 10 months to run) from Unlimited to 2GB as it is Uneconomical for them to continue to offer it. The options are 1 To cancel with no penalties and keep the phone. 2 Accept the new terms and pay extra if you go above the 2GB and still pay the same price as unlimited. Whilst some may find Option 1 appealing there's not much to be gained with the age of the phone. Can they actually do this and force people to accept these terms, especially since trying to find a truly unlimited tariff would be difficult. If i wanted to cancel because it was uneconomical for me to keep it i would probably have to pay a large fee, even if i gave the phone back. -
first off I will try and make this brief and to the point as I can. I am feel very frustrated and desperate to resolve this and clear my credit file. Back in 2009 I decided to change my phone to T-Mobile, after a week I found I could not get a decent signal in the area so the phone was no use to me, I rangT-Mobile, they said it was within the 14 days and was fine to return, they sentme a return bag I returned the phone to them and that was that…… …………..or so I thought! Roll on to 2015. I’m looking to get on the property ladder soon so having checked my credit file recently, turns out I have had adefault AND worse still, a CCJ :-xplaced on my file from Red Sigma which who was sold the debt from T-Mobile, The CCJ is dated 2013 and for the sum of just over £200. After further investigation, and numerous calls to now EE as own T-Mobile. T-Mobile confirmed to me after investigation that I never owed them a penny, the debt was never a debt, and was indeed incorrect, the debt should never have been passed on to a Debt agency. I am absolutely disgusted that this has happened, I moved address so didn’t receive any paperwork etc .. thinking that finally now it will be sorted, a few weeks have been passed and to date no communication has been sent from T-Mobile to Red Sigma ( who I might add have been quite helpful in this matter), they said they can’t start removing default/CCJ without any confirmation from T-Mobile. I have tried to contact T-Mobile, I have to go around the houses each time I call them, get put through to different teams, who I have to explain he whole story, nobody will provide me with direct line even though I asked them to contact me, I am at my wits end. I just wanted to know legally where I stand as this debt was made in error and now it’s had such an adverse effect to my credit rating, last year I tried to buy a car and failed to get credit, in the end I had to borrow from my family instead, and wished id looked at my credit report sooner. I did read up on here that I should start recording conversations, so I will start doing that. The main priority for me is to remove this from my credit report. Any suggestions where I go from here? Thanks in advance.
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Hi guys Been working today and had my brand new galaxy note 4 stolen tried to track it through find my phone on find my phone via samsungs website but phone has been turned off. Someone said to me they can trace your phone via the imei even if its off apparntly Also the police officer who dealt with my crime case today said i can register my phone online on a database so if it crops up in a exchange shop it can pop up as stolen but cant remember what he said its called does anyone know may thanks also is it worth phoning the police with my phones imei number cheers
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If you’re on EE, Orange or T-Mobile, you now have the chance to get a portable smartphone charger Power Bar for free, so you can always stay connected. Use your Power Bar to charge your smartphone on the go. Then recharge it at home or swap it for free for another fully charged Power Bar at any EE store when it runs out of juice (subject to stock availability). To get your Power Bar: If you already have a code, we have a bar for you. Head to your nearest store today to collect it. Once you have a bar, use our in-store swap system – now up and running. If you don’t have a code yet, wait until 8am on Wednesday 24 June before texting or calling to get one.: How you get one depends on what kind of EE customer you are: Mobile customer? Text POWER to 365 (texts cost 35p). Broadband customer? Text JOIN plus your EE landline number to 60005 (texts cost 35p). Tablet customer? Call customer services on 07953 966 250 (call costs will vary) to get a code. Once you've sent the text or made the call, you'll receive a code, which you need to show in any EE store to get the power bar. The last time EE ran this offer in April they were inundated with more than one million requests for the gadget in just over four days. so don't hang about!! http://ee.co.uk/ee-and-me/out-and-about/ee-power
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It has been revealed that the Police/Security services have installed fake mobile phone masts to intercept phone calls. There are apparently at least 20 in the London area. So far no one has officially confirmed their existence, other than to say that measures are taken to make the country more secure and to prevent terrorism or other crimes. Personally, I am in favour of as many security measures being taken as possible, but I do wonder whether the law is in place to allow this mass surveillance. The Home Secretary has previously said that only known suspects are targeted for surveillance and there is sign off by ministers or senior Police/Security officers. -
Hi all Bought a high spec handset in a contract from Mobiles.co.uk. I paid an upfront contribution for the handset. Had it for three days and quite honestly the battery is appalling. Ive done everything i can to limit battery use but even running in power save mode constantly is not helping and im not getting the use out of it that ot was designed for. I use all features of my phones but am having to avoid using this one. As this was a distance sale and i had no chance to test the handset, am i able to return it irrespective of the fact its been used? I must make it clear i have emailed them tonight and am awaiting their reply so am just trying to get an idea of my legal position. They have done nothing at all to upset me so far and i want to stress that! My gripe is with the handset only at this point. Can anyone advise on my rights? Many thanks -
Hi all Can someone tell me if the CCA does not apply to a mobile contract, what is the way to attack Lowell over these type of old debts. They are not SB, all three are below £250. Thanks Boody
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A US firm is to extend its free mobile data, voice and text offering to the UK from July this year. FreedomPop will offer Sim cards that offer 200MB of data, 200 texts and 200 minutes of voice calls per month using the cellular network at no cost. The company already offers a similar free mobile data plan in the US to more than half a million users. The firm, which is backed by Skype founder Niklas Zennstom, says it will make money by selling extra services. http://www.bbc.co.uk/news/technology-32704051 US mobile phone provider FreedomPop is launching its Sim-only service in the UK - which offers free calls, texts and data. The service is launching as a virtual network operator using Three’s mobile network to provide users with 200 minutes, 200 texts and 200MB of data for free. FreedomPop has not said whether there will be an upfront cost for the Sim. Users can buy more allowance or additional services such as a second phone number tied to one mobile phone and will have to pay to go over the free calls, texts or data allowance. http://www.theguardian.com/technology/2015/may/13/freedompop-bringing-free-mobile-calls-texts-data-service-to-uk -
When your contract is up, don't buy a new mobile, take out a SIM only contract on a 30 day rolling package. Your phone is likely to do everything you want it to anyway. I pay £15 pcm with Virgin (they're excellent round here) for unlimited everything, an amazing deal. I run an 'old' phone (Galaxy S3) which is more than adequate for my usage. Previously I was paying circa £32 pcm to 3 Mobile for unlimited everything, so less than half the price. Currently looking into using broadband for normal phonecalls.
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Hi I would appreciate any response or direction please... Back in November 2014 I was pulled over and told I was seen using a mobile phone by a Policeman on a bridge. I denied this and when asked "do you know why I was pulled over", I answered "no". When told I was "seen holding a mobile phone, which constitutes use" I denied it immediately as pretty sure I hadn't been on a phone. I couldn't understand why I would be pulled over and said "maybe I had a CD in my hand and changed the radio, but I don't even think I did that". I was issued a ticket. Later I thought it was most likely because I was using my large screen mobile as a Sat Nav and had it in my drinks holder and when I am driving I often have my left arm on the rest and my hand is 5 inches from the phone in the drinks holder. It was a three hour drive so when I say "pretty sure I'm innocent" I mean 100% I can't recall being on a phone, but after 3hrs and the police telling you you were you doubt yourself. I was sent a form saying I could go to education classes but ignored it as I felt I wasn't on the phone and am innocent I have now been charged and asked to attend magistrates in September (200 miles away). I have looked at the Witness statements and one officer is saying he clearly saw me with my mobile phone to my ear as opposed to just holding it. The one who pulled me over is missing out most of the conversation and just saying she charged me and that I replied "I must have had a CD". The witness statements were written just a few weeks back so 5-6months after the event. I have just checked my phone bills and I have no outbound calls at the time of the offence, but my phone company cant get the inbound (which Im sure would be clear). I intend to say I am not-guilty, but would welcome advice. I have to send off a document saying "not guilty" and then attend on a different date. My specific questions would be: 1) It's my word against the Police so in a magistrates would I ever get found innocent? He's now saying not just in hand but I was on the phone. It's a lie as I was told seen "in hand". Seems they make up the evidence in order to convict! 2) If I plead not guilty does it go back before a CPS to review evidence or will it 100% go to Court (200miles away)? 3) If it does go to a CPS before a Court date can I send my evidence e.g. a Pic of the phone in the Drinks holder and also the phone bill with the hope of it being dropped as I can't see how any real evidence is put forward e.g. phone bill shows no call, 30-40mph road and I have a big screen mobile sitting in my cup holder that could easily be mistaken as in my hand at those speeds (but not at ear). 4) If I go not guilty then I guess I need a solicitor? I could do without the cost. And the cost of the solicitor is probably more than the fine! Any advice welcome! Thank you D -
Hi All, First post on the forum, but have read many other similar threads now that I have done some searching on the internet - wish we had done so before switching to Vodafone. Brief summary: Vodafone seem to have messed up porting a number and while it can call and text the SIM can't get any mobile data at all. It's been like this for 6 weeks and Vodafone don't seem to be able/willing to do anything about it. Meanwhile they're still taking our money. I've complained in store (more than once waited in the store while staff are on hold to someone else for so long that the store closes and I get kicked out!), I've spoken to them on the phone, and have spent hours on the webchat system, I've even made a complaint directly to the CEO. Every time I complain I'm told just to wait 24/48/72 hours and the mistake will be corrected. It never is. From what I can gather only a handful of people in Vodafone can actually interact with the porting system and they are never customer facing and difficult for even executive level complaints to get in touch with. I'm on here to see if anyone can give advice about what to try next? It seems like options might be: Complain to ombusdsman services - unfortunately they won't take the case on until 8 weeks have passed, so have to wait a little longer before approaching them. Try to tackle Vodafone legally as a breach of contract - they're more than happy to collect the direct debits but are not providing the service we agreed to - perhaps there is an appropriate angle here? Something else? Maybe the better informed users of this forum have good suggestions? Looking forward to getting peoples thoughts - help! Thanks for reading Owen -
Hello everyone! Its the first time Im using this site and I am in need of urgent help with dealing with Bryan Carter Solcitors. About a month ago I received a letter from Bryan Carter, on behalf of Lowell Financial Limited requesting that I pay an overdue debt owed to o2 of £661.34 within 14 days, otherwise a court claim will be initiated. I read around on the forums and replied with a 'prove it' letter and received the following response. Dear ******, We write further to your recent correspondence, the content of which we note. We confirm this account relates to a O2 UK Ltd (the 'Original Creditor') account, account number: *******. WE confirm this account is in relation to mobile number ****** It is the original creditors policy to provide the agreement at the point of contract and statements throughout the duration of the account; consequently, you have previously been provided with validation of the debt and you should refer to your own records. We confirm you may obtain a copy of the agreement from the store where the handset was purchased. we are acting on the instructions of our client who believes the outstanding balance is lawfuly due to them and we are acting reasonably. We trust this clarifies matters and we should be grateful if you could contact us by 7th May with your payment proposals.... Yours Sincerely, Bryan Carter Solicitors They have not clarified/proved anything. Any help would be much appreciated in responding to these people! Thanks!
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Hi All, First post on the forum, I am having a problem with Vodafone since porting my number across. Like many others by the seems of it I have no mobile data. I can call and text but no data. I have spoken to Vodafone customer services numerous time on this issue and the call has allegedly been escalated to the network team. This call has been with this team for about 10 days and I cannot get an answer as to what is happening. So far I have been through the internet settings with every customer service person on every call. I have had the texts sent to me to do the Telco equivalent of have you tried turning it off an on again. They have blamed the SIM card and have had a new SIM sent. Another half a day without a phone at all while switch took place. Then I was told the call has been escalated to the network team and I will get a txt in a couple of days to let me know what is happening. This was about 10 days ago and nothing has happened since. I have spoken to customers services again today and there is still no update and I was told there is no SLA to fix this issue and to wait a few more days. I did not realise how much I rely on the mobile data for little things when out and about. I am now very frustrated as I have a smart phone which I can't use as such when away from wifi. I cannot wait 6 weeks or more like other users who have posted here and I am still paying for a service I am not getting. To rub salt into the wound I get a text from Vodafone stating you have unlimited uk data for 2 more months. So enjoy watching movies or listening to music. Would have been nice to use some of it. What sort of action can I take with Vodafone? e.g. Do I have grounds to terminate the contract and return the phone as they are not supplying the service I have signed up for. Any advise or possible routes other that customer service to get the issue solved. Thanks Matthew -
hello, About 7 months ago, my Mum took a 24 month contract on a 3 dongle for mobile broadband. The main place where she would use this is when she is away on holiday. When she is away on holiday, she can not get the modem to work. I could have told her it wouldn't work since it is very difficult to get a mobile phone to work there. (rural valleys) when my mother found this out, she tried to cancel her contract without any luck. i then spoke for her to try to get the contract cancelled. dealing with their call centre is not very good since their staff can not understand that 'mobile broadband' is imo mobile. ... each staff i spoke with attempted to take my parents postcode to check signal strength - they could not understand that the dongle was for use as described, ie - mobile! following up this complaint with 2 letters - result is letters are ignored. am i right in thinking that a dongle sold as mobile broadband should be mobile broadband and not having a postcode check on the house, making it mobile broadband providing that you are within your house? is there any chance on getting this contract ended with 3? anyone within 3 i can write to who does not ignore complaints? thanks in advance for your hepl
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