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Found 3 results

  1. Have just recieved letter from virgin about their unlimited sim deal. They are saying we are no longer offering the unlimited sim deal as it is uneconomical for us. They are saying keep the phone. they will down grade tto unlimited minutes and texts and 1bg of data and keep the tariff price the same. What are they doing ?
  2. Just had a letter from Virgin Media saying they are switching a 24 month contract phone (Still 10 months to run) from Unlimited to 2GB as it is Uneconomical for them to continue to offer it. The options are 1 To cancel with no penalties and keep the phone. 2 Accept the new terms and pay extra if you go above the 2GB and still pay the same price as unlimited. Whilst some may find Option 1 appealing there's not much to be gained with the age of the phone. Can they actually do this and force people to accept these terms, especially since trying to find a truly unlimited tariff would be difficult. If i wanted to cancel because it was uneconomical for me to keep it i would probably have to pay a large fee, even if i gave the phone back.
  3. I have a package with virginmedia which includes ( Talk Evening & Weekends), recently I have noticed that virginmedia charged for some evenings calls, firstly I thought this is a mistake and it can not happen because I have unlimited call. I decided to call virginmedia to clarify why I was charged. Virginmedia replied " I was charged because my calls were over 60 minutes." I said "but I have unlimited calls!" Virginmedia replied "unlimited calls means that you can make as many call as you like, however each call is limited to 60 minutes." 1) My point is why virginmedia don't explain to you what is means by unlimited calls? 2) I can not find in their print where it say " unlimited call is limeted to 60 minutes." Any advice how to complain about virginmedia or anyone had the some problems in the past. So they can stop misleading customers.
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