Hello To cut a long story short, i had taken out dual fuel tariff with Scottish Power. When my 1 year contract came to an end they took it on themselves to issue me a new tarif without contacting me, anyway there were no accurate meter reading done by Scottish Power.so i made a complaint regarding the estimated meter readings Scottish Power decided to close the account. Scottish Power finally sent a meter reader to come and take a reading late February 2015, few weeks later i received a electricity bill shy of £800. I have been in touch and Scottish Power keep saying the bill is correct. I truly don't think my energy bill is correct, what are my options? Thanks

Hello Everyone, I have recently received a letter from Lloyds Bank writing to advice me of their 'concerns' about previous advice regarding my Fixed Rate ISA with Scottish Widows, take out in 2012. First question: Is this just a ploy to sell me another product which wouldn't necessarily be of any benefit to me / reduce my interest rate? I have been looking at the new Fixed Rate ISA's currently available on Money Saving Expert and interested in 'The Coventry' at 2.10% AER until 2019. Second Question: Does anybody have any experience through banking with them? Positive or negative. Finally, I would be gratful for any advice with regards to moving / saving my money to gain the best interest rates / return on my savings (currently over £10,000) Thank you for your time and I appreciate any feedback and advice from you in due course

Hi, I was wondering if anyone else has found the Scottish Power Boiler Service contract to be appalling. A valve in my boiler started leaking in November and an engineer from Scottish Power told me he would order a new one to replace it. However, after two months of repeated phone calls, engineers turning up with the wrong valve (or not at all) it still hadn't been fixed. The leak got more severe and my boiler was becoming damaged. I finally received a phone call from Scottish Power saying that an engineer would come out to replace the valve on the morning of January 30th but nobody came. By this time I was very concerned about potential damage to the boiler and I therefore phoned a local plumber who replaced the valve for me the following day at a cost of £175. I have tried to get Scottish Power to refund the cost of the valve but they have refused as an engineer apparently turned up later that day rather than the morning (despite me telling them that I couldn't be there after 4 p.m.) and I wasn't there to "give them access" so it is my fault (according to them). The fact that I had made it very clear that I would only be there in the morning and the fact that I had already waited for two months is irrelevant it seems.

In 2011 I had a visit at my door from a Scottish Power, canvassing for new customers. I reluctantly gave them information as I knew I would cancel within their "cooling off" period, as I was happy with my present supplier plus the fact that I am disabled I didnt want to be stood for a long period at my door. I cancelled the proposed gas/elec supply within the given "cooling-off" period soon after received a bill for £30. A dispute ensued as they said I had cancelled beyond that period, so the charge must stand. I argued and disputed from day one, but they wouldn't accept it. I then informed them they would not be getting any money from me as I had done everything by the book. Early in 2014 I wanted to buy something on credit, a credit check was made and I was refused. I was upset as I have never had bad credit in my life and I am 71 yrs old. I contacted Experian who explained that the £30 with SP was the problem on my credit report.. Experian requested to have it removed from my credit report, SP refused. I have once again attempted to make a purchase for a EE Mobile Dongle to pay by monthly direct debit payments, and same has happened again. What I dont understand is I have already a contract with EE for my mobile phone and also pay other bills on monthly dd, yet I am refused on this occasion. Its really upsetting as I am a disabled pensioner who hasnt owed anyone within my life and I also feel that SP have no right to do this as I was canvassed & pursuaded on my doorstep, which I believe cold calling is against the law. I am still reluctant to pay this £30 as it is NOT for use of any gas or electric! But where do I go from here......PLEASE HELP!

Evening All, Does anyone know how the energy companies are supposed to inform you your tariff/deal is coming to an end?? Mine (Scottish Power) came to an end October 31st 2014 but i didn't receive any letter/email 42-49 day prior to this date informing me it was ending. I received (via SP online portal) an annual statement on 4th November and included in this was one line stating 'you may want to think about changing' Then on the 2nd December i received an email (again via the Scottish Power portal) that my tariff had changed!! I know its March now but i didn't read the Statements at the time but if there had been an email telling me that my tariff was ending then i would have changed straight away! I'm now stuck on Standard online tariff paying through the nose and because i didn't notice until now and i'm in debt as i haven't paid enough on my direct debit each month so if i want to change then i've got to pay up £200!! I phoned SP and got fobbed off by telling me a load of bull which was total lies, so much so that the woman i spoke to hung up on me as she knew she was lying!! unbelievable!!!

I am in England and sold an item on ebay to a buyer in Scotland. Payment was by PayPal and delivery was made by a courier. The buyer is now unhappy (as they didn't read the description properly) that the laptop they bought is broken. The listing described the problems perfectly and said the laptop was "for parts or not working". Therefore I have no issues about defending this, should it go to court. However, the issue is which law applies: England and Wales or Scotland? I am not acting in the course of a business.

I note that two cases relating to Private parking are listed at Edinburgh Sheriff Court for tomorrow the 15th January. VCS V Flexistore limited and VCS V Gilbert Reilly The outcome of these will be very interesting assuming they are properly defended. An undefended Judgement will of course prove nothing other than give VCS the opportunity to use their victory as a further scare tactic.

Due to poor health, I had to take time of work, Jan and Feb, now from my wages I make sure I pay my Mortgage, Payment to the Debt arrangement scheme, and Council Tax Now I get weekly tax credits of £81, and around the 15 Feb, I received my bill from scottish Power of £298. Now from my tax credits, and working payments out on Excel, I have budgeted £30 per week to my account for Scottish Power, meaning by 5 May account should be paid in full On the 23 Feb, I emailed Scottish Power about my fiancial difficult, and included the payment plan for the account Now a few days later, I received a email, requesting me to phone them to discuss any payment plan I did this today, after receiving a third reminder this week, with " IF WE HAVE TO COME AND VISIT, YOU WILL BE CHARGED £37" Spoke to one of the Customer Service Advisors, explained my problem, have no suffiecent fund to make full payment as they requested, now she wasnt any help, infact all she was interested in doing , was to ask me if I was interested in a prepayment meter...quite honestly I dont want this Seems my problem is, Im a quarterly payment, and payment is due xxx date, and they cant change anything, as it is all down to the computer, I even asked before hanging up, if they would accept my offer of £30 per week for the next 6 weeks, but no I have even today, emailed Scottish Power for a second time, and expressed my concern, if I dont have the funds to pay of in full, but can at least budget £30 per week to my account, this should be good enough I have also pointed out, I find this very stress full, and because of heart problems, this going and coming dosnt help me, if we cant come to an arrangement, I gues I will have to stick it on to my remaining debts,and up the repayments

Never knew I could check my usage and topups online with Scottish power so signed up to the website. Checking my statements it shows I am in over 200 of credit after actual billings! Just encase it was a mistake I went back to a date I know my meter was read by someone. Again it shows the credit after actual billings! I can't even remember what I last received a statement but I know this has been on my account for atleast a year (i can't see back on website) and few quarter increases by a small amount Called up Scottish power, the guy told me it was due to me being on prepay and how my statements are produced. I get what he was trying to say and I know exactly how it works but I finally talked him round to taking meter readings over the phone and recalculating, guess what? over 200 in credit! He said I was right but they would have to investigate this and it takes around 3 weeks. How is this the case? My mother who is on direct debit gets her rebates back really easy and with no fuss. I used to pay by direct debit however the home I moved into few years back had prepay. Also should I get my hopes up? What's the chances of an error somewhere?

I have an old Scottish Power debt from my last house. About £1200. They want me to pay it off at £50 a month. I am struggling to do this. What are my options. I am not with them now.

Hi All, Not sure where to start due to the loss of work, the scottish power bill was put to the side yes wrong but hey need food, now iam back in work only to find they are now asking for £1,406.85 which covers gas & electric. Our income has dropped since by over £250.00 month as child & working tax have been reduced again this has impacted our household income. Not sure how to sort it out, can anyone help cheers

In a Poll out today it is no surprise to me that Scottish Power came out with the biggest number of complaints over their customer service. http://www.dailymail.co.uk/money/bills/article-2908750/Wooden-Spoonawards-Scottish-Power-UK-s-worst-customer-service.html Another surprise was how much more criticism was levelled against them than Halifax who are also the pits. I suppose that is Scottish Power becoming even worse than Halifax making improvements?

Hi everyone, I've registered on here looking for advice as I'm at my wits end. I live in a rented flat and have been with Scottish Power since I moved in. In March 2014, I was in my online banking and noticed that Scottish Power hadn't taken anything out of my bank account since January. I checked my DD was still active (it was) and tried logging into my Scottish Power account but kept getting an error. Tried calling but couldn't get through to anyone so tweeted them. Cutting a long story short, they had closed my account without explanation. They said they would investigate and get me all set back up. It's now January 2015 and I am no further forward. Every time I speak to someone on Twitter or Facebook, I get a different excuse. I've been told that it was a system error, been told that the National Grid requested it's closure. I was assigned a customer service agent who is supposed to be dealing with it but she doesn't respond to e-mails and any requests for a call are ignored. I have no way to manage my bills, no way to work out costs. I have made it clear to them that I will not be paying for the time that this goes unresolved as I don't feel anything is being done. I am now moving out of this property in April and I don't know what to do.

Investigation into Scottish Power’s compliance with Standards of Conduct (SLC 25C), SLC 27 (provision of final bills), and the Gas and Electricity (CCHS) Regulations 2008. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/investigation-scottish-power%E2%80%99s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-cchs-regulations-2008

so back in august i had an appointment for a meter change,sat in and no one bothered to turn up. called them to be told that someone had cancelled the appointment the day after it was booked even though i had a letter confirming date/time etc dated 4 days after the day i booked the appointment. anyway,they said i'd get £22 cheque because no one turned up...okay great i thought. i was dealing with the CEO's office for something else at the end of september,and i just happened to mention the cheque as it hadn't turned up to be told that the person who said they'd issue it on the phone hadn't bothered. The person from the CEO's office put it through to be sent out at that point. receive a letter on the 16th october saying i'll receive the cheque within 10 working days,nothing had turned up so called them. issued another cheque to me,told to wait 7 days if its not arrived call back. again nothing so phoned back,cheque issued again last monday and was told if it didn't arrive by friday to call,friday comes and nothing to another phonecall. person said oh wait til tuesday,yesterday nothing came. gave them an extra day and nothing arrived so called them to be told the cheque will be issued for the fourth time. im getting sick of this,its been going on since august. its always me chasing it up. where can i go from here? it may only be £22 but thats a lot for me and it was going straight on to the gas considering its getting freezing these days. so frustrated. sorry for going on a bit.

Hi I was hoping someone could help. I was provided gas and electric by Scottish Power between July 2013- an 2014. I left the premises in Jan 2014 and provided SP with my meter readings and new address in order to receive a final bill. I have not received any correspondence since but have received a letter from Buchannan Wells and Clark advising me to pay the o/s plus £70 additional fee which they have added on. I spoke with BWC today and they have advised me they will enter a default unless I pay. I am happy to pay as I owe SP but not the additional fee. I have called SP today who were extremely rude and helpful and said they would not recall the debt back, allowing me to pay. I am now frightened I will receive a default, potentially from either parties. Can someone please advise the best possible way forward? Thank you Abby

Hi All, Having a bit of an issue with getting a refund from Scottish Power for a pre paid gas meter we had at our council flat. when we moved out the meter was showing in credit, we always put more on each month over the summer so we have a bit of a buffer for the winter. We couldn't run it down due to the circumstances of the move, the area was descending into chaos rapidly and we wanted out, we gave the final meter reading on the 3rd the guy I spoke too was new and cut off the call I called back on the 6th of October to try again. A week or so later we were sent final statements for the gas and electric, the electric was fine the gas was a lot lower than what it should be. Phoned and asked why, after 60 minutes of being passed around, spoke to someone that explained that they changed their systems in March and some details had not come across correctly. She would put this right and get another statement produced, which has now come and was much closer to the amount we are owed. they won't refund it as for some reason the old amount is still showing on our account. into the forth week and still getting mucked around, also how difficult are the statements!! been raised as a complaint which will take another 5 - 10 days!! Anyone had similar issues?

I would like some advice about a situation that I've been trying to deal with for the past couple of months now. I had received a gas bill from Scottish Power (henceforth SP), for £26.07p, but I do not use gas at all in my home (we did have an old meter here but it has now since been removed, and I've lived here for 10 years now and have never used gas). I queried this charge and they told me they would look into it, which took a while for them to reply. While waiting for a reply about my complaint, I received a final demand for that bill, so I contacted SP again. This is when they told me that the charge was a standard charge (or something like that) and that I still owed them that money, at which point I started a complaint with them as I felt I did not owe them anything at all (because I've never ever used gas). They also gave me a number to call about getting the meter removed, which turned out to be complete rubbish as the number I was given only dealt with electricity meter removals, so I contacted SP again, and they admitted that error, and informed me that when someone wants a gas meter removed, the customer service advisor is meant to send an email to the group that remove gas meters. Scottish Power again were taking ages to get back to me, and for the guys to remove my meter too, and during that wait I had received another gas bill from them, this time for £52.29p, which is slightly over double the previous bill so I'm not sure if this amount includes the first charge, or if it does not. So I could potentially 'owe' (and I use owe in the loosest of terms because I feel I owe them nothing) them £78.36p. Shortly after that, my meter was removed. I contacted them and informed them of this, they said they would no longer be sending me any bills from the date the meter was removed, at which point I queried the legitimacy of the first two bills, they still insisted I owed them money for that. I tried asking Ombudsman for assistance but they told me they did not deal with standard charge problems. I am currently booked in to speak to CAB on the 19th sept, but I was hoping someone here might have some advice for me. Can anyone help me?

My friend who is a vunerable adult with certain mental health issues, recently awoke to the sound of people breaking in to his house. He text me and I rang him and he told me they had smashed in the porch doors and front door and were inside and he could hear them rooting around and having a laugh. He wouldn't go down and confront them, which I wish he had done as he could prove for sure they were in parts of the house that the gas meter isn't in. I phoned the police who turned up just after they had gone and my friend wouldn't answer the door. The police said the door was not broken and still locked. My friend told me that they had moved things from his porch into his hall and left a letter from Richburns in the middle of the hall floor. He agreed all the doors were locked when he finally went downstairs. He will not face up to the matter. He claims he had a bill of £1200 ish which was for only a year of gas - he only has a gas boiler as everything else is electric and they were only estimated readings and he was only 3 months behind - I have my doubts but I have not seen any of the bills. The real problem I have is, whilst I am aware that utility companies can and do enter into houses to change meters, they only had to go into the porch and change the meter in the cupboard out there. They had no earthly reason to enter the house. He has even found a key which looks like a lock picking skeleton key, again in his hallway. Unfortunately my friend is behind on many bills and I cannot help financially and have not the time to devote to sorting all his issues out - plus he is very abusive to me and makes a million and one excuses as to why he can't deal with it. He may be ill but I am not his whipping post! I am just about to email Keith Anderson of Scottish Power because I feel he needs to explain if they needed to break into his house when the meter was outside. Also, my friend said he signed up to gas with Sainsbury's years ago but this was sold over to Scottish Power but he never signed a contract with SP. Regardless of the rights or wrongs, it is a terrible thing for anyone to be awoken to the sound of people breaking in. I don't know if he got a Letter of Intent, as he just piles post up unread. He is also a clinical hoarder and so I feel these people should not have been rooting through stuff. Any advice as to how to deal with this would be great. Thanks.

hi everyone! i havent bought credit for my gas meter for about 2 years and have had no hot water or heating and the housing company (sanctuary) capped said meter because of this. strangely i now, according to the credit balance thingy on the meter it says i owe them 212 quid. just wondering what this 212 quid is for since i havent used the thing. could anyone explain why and where these charges have came from? the reason i havent topped the gas meter up is cos i couldnt afford it in the first place. i kept topping it but they kept deducting money and one day i walked for miles for a fiver top up and the damn thing took the whole fiver and i was left totally scunnered. no gas at all. i have heard from some other folks that there is a charge for simply "having the meter" - seems out of order to me! £212 . for nothing! any of you guys explain this to me? thanks folks! thanks again folks !

just looking to see if anyone has had this problem or any idea why its happening. long story short for near enough 2 years if i have say 70p left of normal credit i like to stick the key in for the emergency to be added so it doesn't run out if i forget which is likely i have 2 small kids running about. for the first year i lived here when i did that it added the 70p to the £5 so the balance would have been £5.71. now whether it be 70p 20p or 83p when i put the emergency in *poof* is disappears and only gives me the £5. finally got them to agree to a meter change after complaining every week for nearly 2 years hoping to sort it. nope, had 94p just there put the key in to add the emergency so it didn't cut off when id be doing the school run in the morning and again its only showing the £5. my 94p disappeared into thin air. haven't changed tariff, no T&C changes from them i feel sick at how much they've got from me over all this time. i've already fired off an email to the CEO as im fed up of dealing with the lackies on the phone and twitter. sorry for rambling tell me this shouldn't be happening

This bloke was rubbish as a Prime Minister, and now he is telling the rest of us what to do. He has hit out at David Cameron and accused him of being ‘unstatesmanlike’ in attempting to stop Scottish MPs voting at Westminster, on only English issues, but he is happy with the extra powers Scotland will receive to make their own laws without hindrance from the Parliament at Westminster. (English MPs will not be able to vote on laws in Scotland that do not affect the rest of the UK). The former Prime Minister said the move could drive a ‘wedge’ between England and Scotland. (I thought Salmonde and the referendum had already done that?) He says the Tory plan for ‘English votes for English laws’ would turn the Scots into second-class citizens because their Westminster MPs would be downgraded. (you could say the same about Scottish MPs voting on Scottish only laws as downgrading the rest of the UK MPs, what is good for one is good for another). The three Westminster leaders promised to devolve more power to the Scottish parliament. This anomaly whereby Scottish MPs can vote on English matters but English MPs have little or no say north of the border is wrong. Brown criticised this approach. He said I fear for the health and unity of our country, (make of that what you will, it just makes me laugh words are cheap). He said Mr Cameron made an unstatesmanlike error when, he tried to rewrite his vow with a proposal for restricting the rights of Scottish MPs to vote at Westminster’. (He wants his cake and eat it). He adds: the morning after the referendum, allegations of foul play, broken promises and bad faith began, with a wedge being driven between Scotland and England. (I am still of the opinion that it would have been better for us all if they had got their independence, this cr*p is going to carry on until they do). Link

moved into a flat last year which had a prepayment meter for electric and gas and the supplier was British Gas. I didn't know this at the time as the letting agents didn't tell me they were prepayment meters until I was switching suppliers. I assumed it was a credit meter like I'd always used. I still decided to switch from British Gas (aka BG) to Scottish Power (aka SP) which had been my supplier for my previous flats. I arranged for SP to take over the supply of Electric and Gas. After about a month they'd switched over and SP sent a new electric key and Gas Card. I topped up the electric and gas with the BG key and Card once for both utilities in that time before switchover - not realising meters and keys might have debt on them from a previous tenant (only recently found this fact out!). I was talked through how to enable the new key and card and whilst on the phone I gave my electric meter reading to a SP advisor- he said it would wipe the credit already on the meter but that'd be it. I then happily topped up throughout the time I lived there and moved out after using SP for 6 months. I gave them my final meter readings and new address expecting them to just send a letter and saying both accounts were now shut. Instead I started receiving bills for over £200 for electric and £25 for Gas! The bills said I owed these amounts after being at the flat for just TWO MONTHS. I thought there must be some mistake this is prepayment meters and I topped up regularly when I needed to, kept top up receipts and never went into emergency credit. I rang SP's prepayment dept twice and they kept admitting it must be a mistake and they'd sort it out. They also said they'd disregarded my start meter reading for Electric as BG had given their own and they were using that instead. The start reading was higher then my final reading which seems to be the problem despite my readings being accurate. SP kept sending bills (and then a final demand complete with threat of a 'credit default'), then their 'debt recovery dept' rang twice and I said prepayment dept were 'sorting it' just like they told me. They'd clearly not bothered as then I get a letter from an LCS debt recovery agency. I ring them up (foolishly) speak to a very aggressive woman who wants personal details. I luckily don't give any except D.O.B. to 'prove that I am the correct person they're meant to be talking to'. Wish I'd not given that now. I said it's in dispute. A 'admin fee' of nearly £30 was also added and she claimed LCS hadn't added it but SP. I've since made a complaint to SP and yet this LCS sent a 2nd letter 'recommending to our client that your account be considered for legal proceedings'. From reading the forums I know these are mostly empty threats but it still worries me. I don't feel this debt is mine. All I can think of is either the previous tenant had debt on the meter already and I just naively didn't realise or SP put up their energy prices and didn't adjust the meter. I've never owed anything in my life and never had a £200 bill for electricity. Please can people help me with the following questions: - Are SP legally obliged to update the meter with current prices before they ask for any money? - I don't know if the prepayment meter logs all start and end electric rates so they could go back through records and prove that the readings I gave were correct? - If there was a debt on the meter should both BG or SP have been legally obliged to tell me this? Or the letting agent? - Should I ring BG and ask if there was a previous debt on the meter or would they not tell me as I'm no longer at the property and was only technically a customer of theirs for a month before SP took over? - Did I legally take over any 'debt' by using the BG key once in the meter? And after I used the new SP key shouldn't that have reset the meter? Or would debt still be on the meter regardless of a new key and new supplier? - Are credit defaults as serious as they sound? Will these affect my credit rating in future? And are they difficult to get off a credit report once applied? Can both SP AND LCS put a default on me or just SP as they're the original 'creditor'? As you can see I really don't have a clue what to do and don't want to pay a debt I feel is unjustified and wrong (especially if someone else owes it and not me) and I don't want to go to court. Any advice on what to do and say or what to find out would be great. I need all the help I can get. And sorry I've typed a lot but I wanted to explain my problem thoroughly.

Any scottish legal advice on this matter would be appreciated. The executor dative to my late mother's estate is not carrying out their duties. They went to court following her death to be appointed executor dative and never told anyone. When all payments were made and the remaining money was to be shared to the next of kin they then informed the bank they were executor dative. I ensured all payments were made following my mother's death. I organised everything through the bank. I have written to the executor dative asking what they are doing and they have never replied. They will not discuss the matter. The bank have informed me that the money is still in my mother's account. The account is frozen. A year on and we are no further!

This is quite amusing, and also annoying. After the media just shafted the people of Scotland and god knows what kind of malpractice went on to stop Scotland leaving the UK, now locals councils are saying they are going to chase people for unpaid Poll Tax, based on people who only just signed the electoral register for the first time! Having a bit of a debate with people over whether they have 6 years or 20 years to take you to court over this. Can anyone confirm this? In any case it was abolished >20 years ago and I personally didn't pay a penny of it, which I am assuming means I also didn't acknowledge the debt. I think people need to be informed about this as they will likely send out threatening letters and some people might pay it not realising they don't have to, and there's nothing any council can do to force you to. Right?