Hi All I received a letter today from South East Water stating at the top LEGAL PROCEEDINGS. Stating that I over £1600 is now due for payment? I have no idea what period this is for as it does not have any dates on the letter? I live in a 3 bedroom house and the water bill is on a meter. Is there a standard letter I can send to request a full breakdown of this bill i am supposed to now owe. Any templates would be really helpful Many thanks in advance

Hi All, I've read lots of info on here but nothing that helps me for my specific case. I hope someone can throw their tuppance in! I have just found out that I have a CCJ in my name for a bill that I am not liable for. First thing I knew about it was when I checked my credit history. I am very distressed that this is on my credit history because I was hoping to get a mortgage in the next few months and this has completely messed up my credit score! The water bill at a place I now no longer live at is in arrears. I lived in the property as joint tenants with some friends from November 2013- March 2014. I moved out and they stayed on, amending the tenancy agreement and all the bills accordingly. I have loads of documents to demonstrate I moved out (council tax bill, tenancy agreements etc) the other tenants kept telling them I didn't live there but the water company refuse to change their records retrospectively. They quote a law which says we should have given 2 days notice which we did but it just wasn't recorded on their system. It's my word against theirs essentially. I had never received a summons or case judgement. Part of the money owed £85 was sent to a Debt Collection Agency and I've squared it with them. The DCA accept that I don't live there and put it on hold whilst they go back to the water company). However, I still have £600 debt in my name and this CCJ on my file. The other tenants maintain they didn't know about any of this but I can't 100% trust them on that. They said no post has come in my name but they didn't tell me my name was on the water bills they couldn't pay so I'm not convinced. However, the court document I got lists my recent address, and I assume they got this from the Electoral Roll, yet nothing turned up there either. Things I have done so far: • Scanned in Council Tax Bills and sent to water company (I've been told they won't take them into consideration). • Telephoned the water company to ask why the CCJ was issued in October 2015 in my name only. It was explained that they don't do joint claims and couldn't tell me why just that "it was policy to use the first name on the account" even though they had been dealing with the other names on the account. They told me that the other tenants had set up a payment plan which they missed a payment on, ignored the water companies calls and letters so the water company started court proceedings. • Written to the water company asking for copies of all correspondence. I plan to do a SAR/Data Protection request too. I have no idea of the exact dates, what payments have been made and when etc • Written to the court and asked for more info. I was told that the "claim pack cannot be reproduced" and they emailed me a scanned document with some basic details of the case. Not entirely sure what this document is but it lists the breakdown of costs and addresses of both parties. Anything else I should do? I know I need to get the application to Set Aside in ASAP but my partner is worried we'll lose and end up paying more money. I've explained that even if we pay it off it will still be on my history so I really need to fight it.

I had an intention to default notice from welsh water today for the amount of £548 which is this years water rates. After calling them, it appears this is now a standard letter as they are back dating payments made to experian since 2012. I had an outstanding amount of £31 from a CCJ (Which I paid 2 days after it was issued). I have since checked my file and indeed there is now an entry from welsh water and I have missed payments from 2012 to last month on that account , and my main account is fine. (as I have been paying by direct debit ever since) apparently the £548 is setup by direct debit , but they have issued me this warning just in case my water falls into arrears in the future. Am I the only one thats extreamly miffed at this, as now my credit score is trashed from 4 years of missed payments for sake of £31

Guys, The wife and I have each received claim forms from South West Water after missing 2 payments which were missed because the direct debit was cancelled (but not by us!!!). We've had no correspondence from them whatsoever regarding the arrears which we're more than happy to pay but they're claiming for the whole year's payments upfront. Now I'm not sure what to do about this claim, I can't afford the full year in advance so I presume I'll have to fight this. I've acknowledged the form so have to think of something soon. Any ideas gratefully appreciated.

apologies ..I am having great difficulty learning how to use the forum.. cannot find appropriate place for this thread.... Please move it where it belongs ! ... Thank you Hi folks, Desperate situation.. I'm hoping someone can advise.... I am living in Wales and own my own home along with the borehole/well, which services the property in adjacent field Back Sept- 2011 I received a letter from a water company claiming that there were going to be ~ CHANGES TO THE OWNERSHIP OF YOUR DRAINS AND SEWERS They stated, " by law, the government has decided that the pipes that go beyond the boundary of the property called " Private sewers and Lateral drains " would be better looked after if they were part of the public sewer network...and the responsibility of your local water and sewerage company... " They stated also, " ~ You Do Not Have To Do Anything the transfer of ownership will happen,automatically. " The letter looked very official along with an enclosed leaflet. I wrote back to them stating, briefly, " I am . NOT your customer and I do not give my consent for you to assume ownership. I, also, told them that I had sent a dated copy of my reply letter to a solicitor, for reference... " The water company, promptly sent me a letter of apology and never bothered me again.... I am now faced with ,yet, another water company, attempting to take over the ownership of my water.. However, unlike the other company they have official Local Council headed paper, they have, already sent me letters, three or four times, asking me to fill out a questionnaire for them... I KNOW, they want to trick me into taking over my water supply, so they can make me PAY for my own water.. .. a farmer told me, this happened to him, and he has, henceforth had to pay for the water supply which is on his land, which, legally ~ Belongs to him, which he ~ Owns ! If these people take over my water supply, or sues me, I'm done for as my financial situation is, already, extremely limited. ..and I am,already, living on the barest minimum possible... This company is threatening me with legal action, and a fine of £5000 if I do not fill out and return the questionnaire to them within 14 days.... What do I do ?

Hi everyone, Havent had to post here for a while now, but this website proved invaluable to me when being persued by Lovell and Co. Here's my new dilemma! In process of selling my home and purchasing new one. Mortgage advisor called me in to inform me there is now a problem with my application. Had previously been approved last year when started looking for new property. I hadn't checked Experian for a while as I knew my credit rating was 974 and classed as excellent. I know how important credit files are, having had bad credit many many years ago, taking me years to even get a basic bank account. I have seen my credit rating increase over the years, and know what causes my rating to dip from time to time...new searches etc. Anyway, to my horror when I checked Experian yesterday, I now have a credit score of 308...very poor!!!! I could have cried. After the initial shock, I found the culprit.... Welsh Water Dwr Cymru. They have reported for the past 3 months a debt of £495 and marked as 'Delinquent'. I was going to ring them up first thing today, but then remembered your advice of doing all correspondence by post /email. I don't believe I am responsible wholly for this debt, as the current property I live in does not have mains water. However I bought another relatives property who had passed away in 2013 and did initially have all the utilities in my name there. Never moved in, just did the property up for letting. The property had been let for the past two years by the same person. They have recently vacated the property just before Christmas. I honestly can't remember if I informed Welsh Water of the new tenant and am wondering if my name is still linked to that property? How do you think I should handle this? I can prove where my current address is and have a copy of the tenancy agreement. If it comes to light that they are still billing me for this property and not in the tenants name, can I be still held responsible for the debt as the landlord? I still have the security deposit for the previous tenant, can this be used to settle any debt? I need to sort this out quickly for obvious reasons and have these defaults removed or I wont be moving!!!!!! Any advice would be greatly appreciated. Many thanks.

Hi, I have a question, I moved into a property around November 2013 and it was a fairly old house needed a bit of tidying up but we were happy as it was cheap £480 PCM. My partner found out she was pregnant around March 2014 and my son was born in the November. I think we finally discovered the problem with the water when he was around 6 months old, and all this time we were using it as normal. We moved out 2-3 weeks ago finally after finding our own place, my question is do I have a right to seek compensation for potential damages to my son and how would I go about this?

Hello, Looking for some advice if possible. I have got in a real mess with Welsh Water and they have reduced the water pressure in my house. I now have no hot water and not enough pressure to refill my toilet which is upstairs. A few years ago, when I ended up as the only person living in my house I switched to a water meter. I was paying on DD and all was rosey. Suddenly, somehow a bill for just under £1000 turned up. I just couldn't understand it. It turns out my water meter was feeding not only my house by my next door neighbours house!. Welsh Water came round and took the water meter off. They then returned a few weeks later to try and fit a meter inside the house but the engineer seemed to think it wasn't possible. About 2 weeks ago WW called me and stated that my water bill for 2012/2013 was due and it is £1300 based on my houses rateable value. So, after not really not knowing how to work out how much they owed me and how much I owed them I stuck my head in the sand. Now I have no water pressure. Just a dribble. Im going to call WW now and try and sort it out but was wondering can i demand a water meter? I really really cannot afford over £100 a month for water and sewerage. I really need to get on a meter. Can they refuse to fit a meter? Thanks

Hello I might share a water supply pipe that enters my house, with a neighbour. I live in Wales. I say might as there is no branch pipe to their house in my cellar, so the branch off would have to be under my dining room. their house unlike most in the street, has no external stopvalve in the pavement, and there is no water supply pipe in their cellar [ a tenant of the house and i investigated] my deeds do not show that we have a shared water supply pipe. i have asked the landlord and the water company to determine if they have their own supply pipe, and if they do not to make arrangement. the landlord has not replied. i first alerted them to the shared-pipe possibility in late spring 2015. i intend to replace my water pipes, and for it to feed only my house [if we are indeed on a shared pipe]. the water company is trying to avoid giving the neighbour a new supply, and is giving me laughable guff that the neighbours water supply is my responsibility lololol [ive never heard such nonsense] --- my question/s: 1. i have read that, if the shared supply is not mentioned on my deeds, that i have no legal duty to supply the neighbour with water thru my pipes. i need to quote the statute, or regulation number. what is this please? 2. when i replace my pipe and feed only my house. can the water company get a court order to force me to reattach the old water supply pipe? 3. more generally, how should i proceed thanks Jon

Hi guys, I received my last water bill a while ago and it's double what the previous bill was. I'm having problems understanding what's going because there have been no major changes to the house. They had been sending people round to access the meter in our front garden which they have never done before. It was a rather bizarre incident. These guys showed up and asked who they should write to at this address and I explained that we were already with Thameswater and I didn't understand what's going on. I don't know if we're getting billed for another house or what's going on. Is there any way our bill can be recalculated? I don't understand how reading a meter at the front of the house has affected our bill to this extent. Can someone help me with this situation because I have a feeling Thameswater will make a dogs dinner out of this.

I got one of these a few months ago, and connected it to the downpipe off my garage roof. I use that water to water the garden, saving me water (I'm metered). Rainwater is also better for your plants than tap water as it's slightly more acidic and contains more nitrogen than tap water.

If you use electric immersion for your hot water tank, then you will probably have a time switch on it so it uses off peak night rate. This is much cheaper than using your gas boiler. But your hot tank may only have old style insulation, even the spray on foam used by manufacturers is inadequate. I found that by wrapping an additional 6" thick layer fibreglass wool around the tank and taping it up with plastic sheeting made a big difference. How did I know - the difference in temperature drop through out the day, given no usage. I was also able to reduce the thermostat to 40C (much less heat loss than say 65C) which made improvements (take a shower directly without diluting with cold water). For tight areas, use a loose vermiculite, which you can pour down the back of the cylinder. Worked for me:smile:

I have no idea where to put this post so please feel free to move admin if required Hello Caggers, i need your advice again, now this is potentially a little messy so i will try to keep it as simple as possible. Basically me and my family moved in to our new build social housing property (flat) 5 years ago, we would pay rent and service charges, initially everyone in the block (12 flats) thought that the water rates were included in the rent or services charges so we all signed up for the rest, gas, electric, telephone etc... and didnt worry about the water, fast forward 2 years from there (so now in 2012) and the block heard rumours that the council wanted each flat to start paying water rates and were going to fit water meters for each flat, this never happened and we heard no more. Now from 2012 onward we used to get the odd letter from thames water but it was not addressed to us, it was addressed to a single female (miss xxx) and we are a married couple, we have never heard of this named person before so it either went in the bin or sometimes marked 'not at this address, return to sender' and put back in the post. We did sometimes get a knock at the door (which i simply do not answer if i don't know who it is or not expecting anyone) from baliff looking people. Fast forward again to around March time this year (2015) and the door went again, it was early and i was half asleep so i answered it, the man asked for this Miss xxx, i said look, i have no idea who this person is, we have lived here since the flats were built in 2010 and have never known of this person. The man said ok, no problem, what is your name, So i foolishly told him my name, he then went and that was that. Then some 2 weeks after this visit i get a letter from Thames Water addressed in my name welcoming me as a new customer, I thought at the time ok, so i assume we do have to start paying for water from now on and thats fine, whatever. Then 2 weeks later again i get another letter from thames water stating that i owe £300 odd quid dating back to 2013 (i only got a new customer welcome letter 2 weeks ago lol) so now i am rather confused. and they are sending the usual pay us or else letters, as of today, the balance is around £380. I guess my questions are, what do i do, it would seem this debt was Miss xxx and possibly even from a previous address for all i know, can thames water really send me a welcome letter then 2 weeks later ask for backdated payment by 2 years. I am really quite confused. Apart from the fact i simply do not have the £380 i have 2 children under 6 and am worried they will just shut the supply off Help.

Hi Guys, I accidentally dropped my iPhone 6 down the toilet about 2 months ago. The damn thing was in my top pocket and slipped out when i bent down to pick something up. Nightmare, as the toilet had bleach in it. I fished the phone out, gave it a very quick rinse, because of the bleach and towel dried it, then stuck it in some rice, as I've heard of people doing this. I called Protect your bubble to start the claim. I left it in there for a day then tried the phone. it was all over the place to start but then began to work properly and continued to do so for the next couple of days, so i cancelled the claim. last week, the phone died after i installed ios9. i took it to the apple store, who opened it up and said that the water damage had finished it off. I explained what happened and they said that they would never replace this phone because of the water damage and more importantly the bleach. I reopened the claim with PYB and sent the phone off to A Novo, who is their repair company. After a few days I called PYB to get an update. they said that the phone is still being repaired. I questioned this because of what Apple said. PYB said that their contract with A Novo was to repair the phone rather than replace and that the phone would be fine. that got me thinking, so I cold called A Novo to get their opinion. They said that they would never repair a water damaged phone, let alone one that had bleach in it. I mentioned PYB and they said that their contract with PYB is to repair 1st and only replace if the phone doesn't pass the 40 point check. They also said that their work is guaranteed for 180 days. Im still waiting for the phone back, which should be Tuesday, so my question is Where do I stand with the repair? My concern is that it may work now but as time goes on , the metallic parts will corrode and the phone may fail outside of the 180 days warranty many thanks EOS-5D

Good afternoon all. This is a bit long winded and concerns my local water supplier, and my lack of water pressure. I live in a top level flat above some shops. My water pressure has been dodgy since I moved in –if either shop below is using the cold supply, my supply is compromised. This wasn’t a massive issue (I’m at work all day and they close before I get home) until a restaurant opened behind my property (in a different set of building across a car park.) It’s open until 10pm at night, and when they are open my cold water supply shuts off completely, but not only that, it’s actually being sucked back into the pipes. For example, if I’m in the shower and they use their water, the water coming from my shower head is forcibly sucked back through and the supply stops completely until they turn their taps off. I spoke to a plumber friend of mine about it and he raised concerns that this could be a legionnaire’s disease risk and should be addressed as soon as possible. I immediately reported the issue to my local supply company. A phone call and a detailed email from me later, they sent one of their field agents out to my house. I asked them to send him during the evening so he could see the issues with the water supply first hand (which caused grumbles as he wanted to come at 8am!). He came around 6pm, put a meter on one of my kitchen taps for a couple of minutes (conveniently when there was no interruption to the supply) and told me I was getting way above the required pressure. I explained again the situation but he was dismissive (although generally pleasant). My plumber friend was with me thankfully, and but his back-up made little difference, and the legionnaires concerns were also dismissed. The agent stated that they only deals with pipes in their ‘area’ and that the pipes etc. beneath the car park (supplying five shops and me) were not their concern (despite them supplying the water). He did say he would dig up a small portion of the car park right by the road to check the pipes (nowhere near my flat!), and if it was obvious there was an issue they would let me know. Around three weeks later I received an email (please note that no digging had taken place at all) to inform me that a meter of some kind was placed across the road (nowhere near my property or the car park in question) and it turns out everyone is getting great water pressure (!!), and if I want something done about my problem I’d have to pay for work to be done myself, including informing all the shops, finding out who owns the car park, etc., etc. My plumber friend now thinks I should inform environmental health. But I’m unsure of what to do. I’m seriously considering just moving house to be honest! So, is there anything further I can do? Has my supplier fulfilled their obligations properly? Is the plumber overreacting? I’m paying £40 a month for my water and am concerned that this constant interruption to my supply will not only damage my washing machine and shower along the way, but also my sanity! Any advice would be gratefully received! Thank you.

My OH has recently been contacted by these clowns regarding a water rates debt from 2003. There is nothing on her credit file relating to this and it is quite obviously over 6 years old. No contact has been made before now and no acknowledgement or payment has been made. Question is, will a standard statute barred letter be sufficient for this or not? Of course, being SSW they will have taken the matter to court back then and obtained a judgement but can they claim that it isn't statute barred because of an old CCJ? Any advice appreciated as these type of things really do stress her out.

Hello, I would be very grateful for any advice. I live in an apartment building and we have a different supplier for our water and hot water services. The hot water supplier is SWEnergy and they were chosen by the building management and I had no choice but to deal with them. My account has always been up to date with them this far. I received a new bill from them on the 5th of September for £73.99 along with a letter asking me to provide them with an updated meter reading as there was a problem with their automatic computer systems due to a thunderstorm. My bill for the previous month was 81.89 and I paid 100 (I pay manually via bank transfer) and the excess 18 pounds wasn't mentioned in the bill. So I emailed them with image for the meter reading and queried the over payment I made on the same day (07/09). I didn't hear from them and then on the 16th I got another notice for them for payment overdue along with the new bill. The meter reading on the bill was estimated and it was far higher than the meter reading image I had sent earlier. So I wrote back to them yet again, including scans of all the documents and the meter reading yet again . The actual meter reading was 18585 while the bill mentioned current estimated read at 18892 and previous estimated reading at 18637. I pointed this out in the email and asked them to get back to me with the correct amount so that I could pay. Today I came home to find a notice of disconnection. I had previously copied in my estate agents into all the emails, and when I called them, all they said was that they cannot do anything about the issue and the company is a major pain to deal with. They gave me a customer service email which I have written to yet again. I am due to fly out to the USA on the 24th of this month to join my wife as are expecting our first baby and this is not something I wish to be constantly worrying about till I am back which is the 28th of October. They gave me a disconnection date of 6th of October and they do not need access to the property as all the mains are located in communal area. Apart from calling them (and being held on queue for hours) or emailing them - is there anything else I can do at all? I would be very grateful for any advice. Thanks in advance. Alex

Court claim received from water company I have not received a letter before claim from the water company or detailed particulars. I have dealt with a fair claims in my time and on this case i want to build a defence "soley" on the basis that no LBCC has been received. I realise the level of success that this may achieve..... Please can someone help me with some wording for this (i dont really wish to go into details of the claim ) just really basing the defence on what i have mentioned...

Hi And thanks for reading this post. I was looking for accommodation and a friend offered me the upper floor of his shop, the ground floor he is using as a chemist shop. I moved in to the upper floor, fitted in a cooker, fridge, cupboards etc, and was told there would be no water bill as the chemist and the upper floor are on the same supply. I checked this with the stopcock in the cellar which when turned, cut off the supply to the chemist and upper floor simultaneously. I very quickly received a water bill from yorkshire water and it was addresses to : " The Flat 11 South Street..." The chemist is 11 South Street. A few months later a debt collector knocked on the door and demanded £600. I was not at home my mother answered the door and the debt collector frightened her with tales of returning and smashing the door down and taking everything inside. So she paid the bill which, i was not happy about as i do not believe i owe the money. Can you please advise in anyway as what i should do. Thank you. John.

Hi all Caggers, There may be someone who has had experience in this field reading this thread. My enforced water supplier Welsh Water, make the claim that they have " never had one of their Waters Meters found to be over metering". Not having knowledge of the construction or functioning of such meters, this may be a true statement. I find this hard to believe, but would be grateful to hear of others experiences!. Carningli

Hi My details have been passed onto a DCA in error by a water company (after a phone call and email to the water company they have written to me confirming their error) is that a breach of my data and what can i do about it. many thanks

Hi there, A while back in June i had a major water leak, basically 50 galls came through the ceiling at a great rate of knots causing significant damage to lounge and bedroom ceiling, subsequently I've had two new ceilings as the old was asbestos (apparently) ..a new boiler and other ongoing internal works.. as we speak. If It were not for that fact i was here at the time of the leak it would have been catastrophic not to mention the flat below, the firemen who attended were none to pleased and reported their findings to the HA as failure to reasonably repair previous damage and works to this property. .. yes the ceiling had been down two years previously.. I've been put out massively, moved my contents in and out of rooms/bedrooms, waiting in needlessly for workmen that don't turn up and been without ceiling x2, no hot water and cold water at various times. My actual expenditure has been 1 meal out due to the flat being uninhabitable literally, and paid for a few boxes i got to store all the clutter that comes with a lifetime, the HA has an online form that i need to fill out, any idea's please, I've lost three days unpaid hols, i definitely think these should be reimbursed. My question is how much compensation should i claim, if any? Thanks

Hi Just posting this in case something more happens. I am a tenant in a privately rented house which we have lived in now for two and half years. We pay all the utility bills, water, gas, electric ourselves. I receive my water bill by email from Thames Water, and it comes regularly every 6 months in April and October, and I always pay on time. Imagine my surprise to receive an email from Thames Water this morning, informing me that my account is closed, and enclosing the final bill! Strange really as we are still living at the same location and have not notified Thames Water that we are moving so whey have they closed the account and issued a final bill. The only thing I can think of is - prior to renting the house we rented a flat - we notified Thames Water when me moved out (2.5 years ago) and somehow they have put the two events together. I have raised the issue of closing my account with Thames Water and am waiting for their response.

Hi this is my first post and I'm in some need of advice please. I owe Anglian Water around £1700 and they have passed the debt onto Marstons, who ill be honest, we have ignored! As you can imagine they have added their fees and now the bill is for £2753! They have obtained a high court writ against us that is dated 8/1/2015. They have called at our property several times but fortunately we haven't been at home. The last letter we received from them said that as the judgement remains unsatisfied, further enforcement will no doubt be taken against us, and this may take the form of a garnishee order against our accounts, a charging order against any equity in any property , an attachment of earnings order if you are employed or in certain circumstances, bankruptcy. The thing is I can get hold of enough money to pay Anglian water the original £1700 but I can't afford to pay the £2700 that Marstons want! I rang Anglian water and offered to pay what I owe, but after the girl spoke to the debt recovery team, I was advised that any payments should be made to Marstons, as they are handling the account. I told them that my partner is pregnant and that we can't afford to pay what Marstons want and that we would just like to clear our account with yourselves today to get it over and done with as the stress is really starting to affect my partner who is 6 months pregnant. And again they said we had to deal with Marstons Could somebody please advise me on what to do next? If I could have paid it sooner I would have done, but I already have attachments on my earnings and really can't afford anymore. I was unemployed for quite a while and got into lots of trouble financially. I have managed to sort all of them except this one. Thanks in advance

my sister received a demand from intercredit international demanding payment for £1283.16 from her previous address that she moved out off in march 2006. with a start date 1/4/2005. she phoned south staffs water and authorized me act on her behalf because she is disabled and i look after all her affairs i explained that there is an error because all her bills are paid by direct debit and the facts are she moved into the property in May 2003 and a direct debit was set up and moved out March 2006. i myself called them up and stopped the direct debit and set up a new one for the new address still with south staffs. were payment has been taken ever since with no arrears. she told me that they were unaware she had moved out and continued bill the old address as the new tenant did not register themselves at the address. i asked why they had not sent any letters out as i redirected the post for a year. she said she did not know but confirmed there was not arrears on the account until the date of moving out. and would get credit control to call back. credit control called back and said she had readjusted the bill and wanted payment of £144 as she said that whats outstanding. she said the direct debit was cancelled about 10 months earlier. i told her that i,m not going to argue about it because it was a statue barred debt and its paid any way this annoyed her and said not its a statue barred debt as they have been trying to trace her and makes it enforceable. i said well your 3rd party debt collectors found the new address. why couldnt you, she got quite irritate and said they will now use the county court to enforce it if she doesn't the amended bill any thoughts