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  1. Thanks for the info. I actually got it wrong, it's not in the tenancy agreement, they were just told verbally when signing for the house so even less of an issue now. The agent did say if they had smart meters installed then the landlord would charge to revert them back to standard meters. I've already told my daughter they have no legal grounds to impose such a charge.
  2. Hey guys, just after a bit of advice. My daughter has recently moved house, she is responsible for paying all the bills including gas and electricity. There is currently a pre payment meter installed for the gas, she does not want this as she has always paid by direct debit. Every supplier she has contacted so far to have the meter changed has stated they only install smart meters now, this included British gas. Her current supplier, npower have told her they are not changing any meters at the moment until the transition to EON is complete, approx 2-3 months!!! There is a clause in her tenancy agreement stating that smart meters must NOT be installed. Is this clause actually legal and enforceable? It just seems such a weird clause to me. What possible reason could the landlord have for refusing the installation of smart meters? Thanks
  3. Got a reply to the appeal. The decided to cancel the PCN "On this occasion" See attached PDF 2378488_ASIVPV001_[9].pdf Thanks for all the help guys. As always this forum is awesome
  4. Hey guys. Can anyone give me any links to cases similar to this when the company has backed down or lost their claim? My daughter has just messaged me panicking about having to pay the full amount if she loses and wants to just pay the reduced amount. I'm so certain that she will win, I've told her I'll pay anything over the reduced amount because I know she won't lose this but I want to ease her mind a bit. Thanks.
  5. To be perfectly honest I am thinking my daughter should just wait it out now and see what happens anyway. I don't believe ECP have a leg to stand on with this. The parking charge is excessive for a 20 minute stay, the required parking fee was paid, we have proof the payment was made with both a ticket and CCTV from the car park. Surely they are just relying on ignorance in the hope that maybe 2 or 3 people in 10 will just pay up out of fear??
  6. Well it's too late now anyway. I don't see how there could be any issues because they paid the parking, can prove they paid the parking, the machine was faulty so I don't see how any judge could award in ECP favour if they had the nerve to take it that far
  7. For PCN's received through the post [ANPR camera capture] please answer the following questions. 1 Date of the infringement 05/09/2019 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 12/09/2019 3 Date received 14/09/2019 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes 5 Is there any photographic evidence of the event? Number plate photographs 6 Have you appealed? [Y/N?] post up your appeal] Yes as mentioned above. I do not have details of this. Have you had a response? [Y/N?] post it up No (Only sent appeal today) 7 Who is the parking company? Euro Car Parks 8. Where exactly [carpark name and town] Stafford - Sheridan Centre Car Park Car Park entry time recorded as 12:46:17, exit time recorded as 13:06:04 Too late I think, They sent the appeal through an online form. All information to the best of my knowledge is in the post above.
  8. Hi My daughter has just contacted me regarding a parking charge she has received for parking on a pay and display car park owned by euro car parks. It is the type of machine that requests the registration number is entered and printed on the ticket but whilst paying the machine spat out a ticket when they had only entered one digit from their registration number. They still have the ticket and can prove that they did not overstay and that they paid for parking, it was only 30 minutes they paid for so ticket sharing would be highly unlikely anyway. These people have still sent a demand for £60, rising to £100 if they do not pay within 14 days. I have suggested they appeal and tell them if they want to take the matter to court they are more than welcome because they have the proof that they paid and there is CCTV all over the car park so I cannot see any judge in the land ruling against her. Has anyone else had any similar experiences with this company? I cannot answer the questions as requested for this type of parking as the PCN is at my daughters house. If it will help I will ask her to log in and post them though. Thanks guys.
  9. OK thanks for that information. I am not up to date with consumer laws as many things seem to change rapidly these days but that is certainly good news. Based on that though surely them helping themselves to money from a bank card they have no rights to use is just plain theft and fraud?? Hopefully TS will shed more light on this when they speak to them.
  10. So I've just tried to complain via the ombudsman service but apparently we either need a deadlock letter which supanet have already tried to suggest they do not issue, or it needs to be 8 weeks from the original complaint and it's only been 3. Looks like I can't escalate the complaint yet but I am sure trading standards will be happy to hear about supanets abuse and misuse of debit card details. I used to enjoy this complaining lark, I'm starting to get that buzz all over again!!
  11. Thanks for replying, it wasn't a continuous card payment it was a one off as all bills were paid via direct debit. There was never an agreement for continuous card payments to be set up so supanet should not have had any authority to take an additional card payment. My daughter has just messaged me saying that the card payment is going to be reversed by the bank and they'll have the payment back by tomorrow by 6pm. They have also been advised to take the matter to the ombudsman and make a complaint to trading standards.
  12. update on the whole supanet saga, we have been emailing back and forth to attempt to resolve this situation and find a suitable payment method this weekend I found that supanet had just taken a larger sum of money from my daughters bank account, even though the direct debit had been cancelled. I advised her to go to the bank and request the money is returned to her under the direct debit guarantee as the amount was disputed and they had taken £197.98 instead of £162.50. The bank have informed her that it wasn't taken by direct debit, it was a card transaction from a card that was used for a one off payment some time ago!!! The bank have given her a number to ring to resolve this. I have told her to report the transaction as fraudulent as supanet have clearly held card details without authorization and used them! I am assuming the next logical step would be a complaint to ombudsman services and to report supanet for fraudulently charging a card without authorization. Thoughts?
  13. Maybe we should contact them again and point out their own T&Cs!
  14. Isn't this just stating that they can accept other payment methods though but there may be additional charges? We're not concerned with paying via debit card, just the method they are use to collect and process the payment with no alternative options
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