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About sturose

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  1. Maybe we should contact them again and point out their own T&Cs!
  2. Isn't this just stating that they can accept other payment methods though but there may be additional charges? We're not concerned with paying via debit card, just the method they are use to collect and process the payment with no alternative options
  3. My thoughts exactly. I know most people have internet these days but it's a dangerous game to assume that everybody does!
  4. Hey @Andyorch Thanks for helping. @Luna1992 has asked about alternative payment options, she initially requested a bill sent to her because obviously she now has no internet at home. They have refused this.
  5. TBH I'm not sure. I've told her to sign up here so she can jump in if needed. She will reply when she can.
  6. They have offered no alternative payment method, just this go2pay link. They are charging an early termination charge and a cease fee.
  7. Thanks for the links. I've already read 2 of them from ispreview. Quite frankly it's shocking that this company still exists. That link about go2pay is quite worrying and further reinforces my opinion that my daughter should not use it.
  8. Hi all. My daughter signed up with supanet 18 months ago on a 2 year contract. Something I was horrified to hear because they are the only company I know that are promoting 2 year contracts!! It's obvious why though as they can't keep customers any other way. Anyway, she is moving house and has taken my advise to cancel and just pay the fee but supanet have told her that the only way to pay is via a text message link that has been sent to her for something called go2pay. Now me being the suspicious character I am I wanted her to pay by a traceable means. Neither I or anyone I know has ever heard of go2pay and I don't trust it or supanet for that matter. I've read plenty of horror stories about people being chased for fictitious unpaid bills with this company. Anyone advise where she stands with this? Is she entitled to demand a different payment method? Thanks
  9. At the price they are stating it is definitely possible for them to buy, at least 3 out of the 4 tenants are interested anyway. 4th has not been spoken to yet but I would imagine they also would be on board. As stated, I doubt any major work would be needed because it is a fairly modern block. The letter, as posted was only dated 29th January so they still have almost 2 months to sort it. I'm not sure any of them knows what to do but I've linked my mother to this page and I'll tell her to pass the link to anyone else in the block who needs additional information and they can post here to ask any specific questions. Thanks for the info guys and thanks for the links stu007
  10. Thanks, I'll take a look at that. Not sure about the value of the entire block, 4 flats probably valued in the region of £90-100k each. Fairly modern building, not aware of any major work that is needed. So that figure of £250 is the amount that the freehold is being sold for? That does seem very cheap. I believe that the current occupiers will be interested in buying as the lease is running quite short now. It will largely be dependant on whether there are any other things to consider with them collectively taking over the freehold. I would also assume that they will want to so that an outside party who will only be interested in a return on the investment cannot take over. It sounds fairly complex, as stated they are consulting a solicitor to advise them but I just want to gather as much information as possible so my mother won't be worrying too much about this. Thanks for the advice guys, I'll pass this on to my mother.
  11. Sorry for bumping this but I really could do with some advice as my mother does not know where she stands at the moment. She's a bit worried. Thanks
  12. Hey guys, My mother has just received a section 5A offer notice for the freehold on her flat and has asked me to get some advice on what this actually means to her. She lives in a block of four leasehold privately owned flats and each of the owners has just received this notice. The lease on the flats currently have about 53 years remaining. One of the tenants enquired a couple of years ago regarding extending the lease but they were quoted £10k+ which they considered to be OTT. Now they have received this notice and my mother wants to know what it will mean to them should they accept the offer regarding their tenancies and how many years they have remaining. I have read on lease-advice.org and sort of understand how they will collectively take over the freehold should they all (or the majority) agree to do so but what is the situation then? Do they still have the remaining 53 years on the lease or do they own the building and land outright? Obviously I know one of them will not own all the land but it seems rather confusing as to how it works afterwards. As it currently stands they are only charged a token rent which they do not actually pay until they sell up and leave. It is a very small yearly figure anyway. They have contacted a solicitor but have not had the appointment yet so any advice would be greatly appreciated as my mother is worrying about this because she has had enough to cope with recently with the death of my brother. I just want to ease her mind so she doesn't have to worry about this issue. I have scanned the letter and removed personal information.
  13. I may do if she allows me to. I'll have no problem telling them where they can stick their agreements if it comes to it. My mother unfortunately doesn't have the same attitude.
  14. That's the problem, I have no idea. This was advice given to my mother by a solicitor less than a week after he died so I don't know if she took the information in properly. It's a nightmare to sort out and I'm just trying to ensure she doesn't try to arrange stuff that she has no clue about. Such as paying the unsecured debts! How do we find out who is named on the land registry? I have no idea about life insurance attached to the mortgage.
  15. Not sure if that link is any use because the solicitor my mother spoke to stated that the house would automatically become the responsibility of his ex as she was jointly named on the mortgage. No savings to speak about. No other property of value except for personal possessions. I'll see what's said tomorrow but I think I'm going to send them a copy of the death certificate and just see what is said. My mother feels compelled to pay even if she ends up out of pocket and that is not going to happen.
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