I received my last water bill a while ago and it's double what the previous bill was.
I'm having problems understanding what's going because there have been no major changes to the house.
They had been sending people round to access the meter in our front garden which they have never done before.
It was a rather bizarre incident.
These guys showed up and asked who they should write to at this address and
I explained that we were already with Thameswater and I didn't understand what's going on.
I don't know if we're getting billed for another house or what's going on.
Is there any way our bill can be recalculated?
I don't understand how reading a meter at the front of the house has affected our bill to this extent.
Can someone help me with this situation because I have a feeling Thameswater will make a dogs dinner out of this.