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Found 16 results

  1. I Phoned up to change the seats on the flight on Friday night, only to find out the hotel we'd booked into 16 months ago (and requested special assistance a few days later because they were not open when the holiday was booked) is not suitable for those with walking difficulties (nor is anywhere in cap salou apparently) I was open about my disability from the first call and that of my children but wasn't told about the resort or hotel (I'd asked for 14 nights all inclusive but left the resort open to Thomas Cook while explaning I have sever walkin
  2. Well it seems like Provident are having issues. Being investigated for irresponsible lending and losing a lot of money on shares. http://www.dailymail.co.uk/news/article-4814606/800-000-families-face-crisis-sub-prime-loan-firm-tanks.html
  3. My wife and a friend went to Corfu for a week long soul festival (music not heart and soul). The flights and transfers only were booked through Thomas Cook Airlines, the return flight was at 19.00 with the transfer collection time at 15.45. So they got the transfer to the airport at 15.45 as arranged but when they got to the airport the flight time had been changed to 15.15 so they missed their flight. They spoke to the TC rep who said it was their fault for not checking flight times and they had been sent an Email in Dec 2006 changing the flight times, On returning home
  4. Hey, I just thought I'd throw this out there... I spend a lot of life at work so when I come home the last thing I want to do is cook! I've found that I can kill two proverbial birds with one stone! On a Sunday afternoon when I'm busy cleaning up the house and catching up with the weekly chores, I start cooking big "one pot meals" like Bolognese, Stews, Casseroles and things like that. Intentionally, I cook enough to feed about 5 or 6 people! (and all for a great reason)... I snagged some plastic punnets from the 99p store (which look oddly like the ones you get if you order a C
  5. Hi All I have gone through the usual of wrting to Thomas Cook and being denied. Have just sent the LBA off and have started work on the court bundle. Can anyone help me with the particulars of claim or does anyone have one they have used? It was a package holiday and everything was wrong. No Assistance on flights, Inbound transfers driven by madmen, Dirty rooms, faulty showers, no air con, high pressure sales, dirty pools, stinking restaurant the list goes on and on and on. also the money used to pay for the holiday was from a recently deceased family member.
  6. I have a holiday booked for later this year to Turkey through Thomas Cook and they have just informed me that the star rating for my hotel has dropped from 4 to 3 stars. Now obviously with all thats going on in the world today I am of course rethinking my trip as I'm not completely sure that I want to go anymore (the rights and wrongs of this being what terrorists want is a conversation for another day). Now in the T&Cs it states that if a significant change is made to the holiday then I can choose a different holiday or a refund, therefore my question is - Does a drop in star ra
  7. Hello and good evening. We booked a family holiday to Fuerteventura, back in 2010, details as follows:- Outbound LGW - Fuertenventura TC Flight No. TCX225K on 12th June 2010 Inbound - Fue - LGW TC Flight No. TCX037L on 23rd June 2010. We were traveling as 3 adults and 1 infant in the booking. Over and above the basic holiday price we also opted for in flight meals (3 x £10 each) and the option to pre-book your seats on both flights (3 x £14 each). Outbound flight and holiday went fine, the return journey however was stressful, chaotic and dis-organised, resulting in an
  8. Hello. We booked a holiday at the start of last november for this year, we have had news that my wife has to have a major operation this year which due to the nature of the recovery is being planed for the school holiday period. I had already payed £250 low deposit and the remainder of the deposit (£550) was due last week, i have phoned them today to tell them we cannot make the holiday and they still want the £550 to cancel it or they are passing it on to a debt collector to regain it. I'm self employed and work has been slack since christmas and we cannot afford to pay the remainder.
  9. Sounds like she's buying lunch, maybe, maybe not. Another brainless statement. http://www.dailymail.co.uk/news/article-2865301/Food-banks-rise-poor-people-don-t-know-cook-claims-Tory-peer-Baroness-Jenkin.html
  10. Ultimately it was a chain of failures by Thomas Cook that lead to us making the complaint. Without going into too much detail - I raised a complaint with Thomas Cook about circumstances on the flight that exacerbated my partner's (insured) medical condition that is still affecting him. This was alongside being given very incorrect information by a TC rep that was supposed to help our situation but quite obviously didn't. We were then let down at the airport by the complete lack of rep to support us. I had offered to provide insurance documents and doctor's information to Thomas Cook but they n
  11. Hi all Booked a Holiday with the travel house for a holiday to Cyprus a package holiday with Thomas cook. Upon arrival at airport there were no transfers booked for us we were eventually put in a taxi, upon arriving at hotel at 4am there was no reservation although we were given a room that was stinking was full of damp and blood stains on the sheets see the photos attached. Due to this i phoned Thomas cook duty line to register a complaint to be "told dont like it fly home do you know what time it is im sleeping" The next morning the Thomas cook rep came to site after hote
  12. Hello all, wondered if I might get some advice on this situation. I was on holiday in the US last week and made use of a Thomas Cash Passport pre-paid USD card. When I reloaded it with a small amount (£75 for $110) to see me to the end of the holiday I was somewhat surprised to see they had actually reloaded the card with $1100. I have a receipt showing they "sold" me $1107 for £74. Thinking this too good to be true I headed to the ATM and there was no mistake, it let me draw out $700 . Shortly after the card was "suspended" and I was no longer able to use it. On returning to
  13. Hi all I am looking for some advice about the below case please. Thanks. Holiday details: 5 of us (4 adults and 1 child of 11 yrs) booked and paid for an all inclusive holiday with Thomas Cook Holidays online. I was refused to get on the Thomas Cook Airline flight in August 2012 due to issues with their contract check-in personnel. I had disagreed with their extortionate excess weight charge of £14 per kg insisting first to speak to the check-in personnel's manager(s) and later to the Stansted Airport Thomas Cook (TC) representative. They were refusing the latter reque
  14. Hi All, Just looking for a bit of advice after a bit of a run in with Thomas Cook. I am a single mum with 5 children eldest of whom has Autism, so we received a charitable donation towards a holiday and proceeded to book with Thomas Cook. They offered us the low deposit and remainder to be paid within 8 weeks, 8 weeks came and an unexpected bill came out of my account, taking money from the holiday balance, so I called and explained, they extended for another 13 days. The time came to pay and i called with my card and it was declined, we tried again for a lower amount, de
  15. http://www.dailymail.co.uk/money/news/article-2200617/Thomas-Cook-buy-thousands-seats-easyJet.html
  16. Myself my partner and my 2 children aged 5 and 2 went on holiday to Turkey with Thomas Cook arriving on Mon 28/05/12 (early hours). On the Monday my daughter developed a rash and small raised bumps on her back. I thought it was a reaction to the sun or suncream. Changed the suncream and applied more often. Tuesday rash also to back Wednesday/Thursday some spots on torso (we thought she had been bitten). Friday covered in spots head-to-toe. We hadn't even considered chicken pox as our son had had it twice and she had never caught it so thought she was immune.
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