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Found 11 results

  1. My uncle asked me to write something in favour of Thomas Cook because they went beyond what was legally required from them. My auntie (his wife) died suddenly a few days before going on holiday. After contacting Thomas Cook CEO my uncle received a full refund for the holiday he had booked and a letter of condolences. Well done Thomas Cook! I wish we could write such comments more often for other companies.
  2. In Sept 2014 I booked a Thomson (TUI) holiday in Turkey for July 2015 through Directline Holidays (Broadway Travels) for 10 people including 2 children under 6. In Autumn Statement 2014, the Government announced that from 1 May 2015, APD would be scrapped for children under 12 for both new and existing economy-class bookings. In January 2015 Directline informed me that Thomson had changed the airline from ONUR Airways to Thomas Cook. When the full and final payment was due in April 2015 I questioned Directline about refund of APD and was told that Thomson had many advance boo
  3. On the 24th June 2015, I was part of a group of 17 family members that went on holiday through Thomas Cook to Tunisia Unfortunately, during our time in Tunisia the ISIS terrorist attack took place, which meant our holiday was cut short and we had to return home early. We had only enjoyed 2 days in Tunisia; and we returned home on the third day (28th June). On the morning of the 28th of June we were informed that due to the terror attack taking place, Thomas Cook would be sending out 10 rescue flights for UK tourists to return home. As we feared for our safety, and felt our lives w
  4. Hello and good evening. We booked a family holiday to Fuerteventura, back in 2010, details as follows:- Outbound LGW - Fuertenventura TC Flight No. TCX225K on 12th June 2010 Inbound - Fue - LGW TC Flight No. TCX037L on 23rd June 2010. We were traveling as 3 adults and 1 infant in the booking. Over and above the basic holiday price we also opted for in flight meals (3 x £10 each) and the option to pre-book your seats on both flights (3 x £14 each). Outbound flight and holiday went fine, the return journey however was stressful, chaotic and dis-organised, resulting in an
  5. My then fiancée and I booked our Honeymoon through Thomas Cook at Merry Hill, and had problems with our booking from the start. Ignoring the countless minor issues, the main problems were: 1) We specifically asked for a hotel fairly close (i.e. within 15mins) of Cancun or Playa del Carmen. The instore rep showed us a hotel (Grand Bahia Principe) and told us it was 20 minutes from Playa. We thought this was ok, so carried on with the booking. When we arrived in Mexico, we discovered the hotel was over an hour away from Playa del Carmen. 2) We were sold the hotel on the basis that we w
  6. we booked a package holiday for my husband an me for orlando in may, my disabled sons respite unit is unable to accomodate him for the full length of the holiday my daughter was meant to look after him the 2nd week but is now having to work i asked TC if we could transfer deposit 0f £500 to a week in new york flights and hotels they refused as one is a chrtered flight and one a scheduled flight i then asked if we could book a week for my daughter and her friend in europe pay the difference then do a name change but again was refused im so upset at losing this amount of money is there anything
  7. can anyone please advice us of our next steps regarding holiday to egypt in january, we have been to and fro ing with thomas cooke since we got back and dont feel the offer of compensation is enough, it has been looked at again and they say its adequate, a group of us went to egypt on 6th january, the brochure mentions kids club, caters for all nationalitys and pool side bars, we booked all inclusive and when arriving we found the hotel looked lovely, however the 2 familys from are group were kept awake by scratching noises through the night and after gettin
  8. Myself my partner and my 2 children aged 5 and 2 went on holiday to Turkey with Thomas Cook arriving on Mon 28/05/12 (early hours). On the Monday my daughter developed a rash and small raised bumps on her back. I thought it was a reaction to the sun or suncream. Changed the suncream and applied more often. Tuesday rash also to back Wednesday/Thursday some spots on torso (we thought she had been bitten). Friday covered in spots head-to-toe. We hadn't even considered chicken pox as our son had had it twice and she had never caught it so thought she was immune.
  9. :jaw:A FRIEND TOLD ME HOW SHE HAD SPOTTED A BRILLIANT DEAL ONLINE WITH THOMAS COOK LEAVING IN ONE WEEK LAST MINUTE DEAL! WE SEARCHED IT TO TAKE A LOOK OUT OF INTERESET, AFTER LOOKING OVER AND OVER THE DEAL WE DECIDED THAT WE WOULD BOOK IT! JUST £140.00 FOR ONE WEEK! WE LAUGHED BOUGHT A BOTTLE OF WINE AND CELEBRATED BOOKING A LAST MINUTE HOLIDAY!! :lol::lol::lol: WE SORTED OUT COVER FOR WORK, THE CAT'S BEING LOOKED AFTER, SOMEONE TO WATCH OVER THE HOUSE AND FOR MY TEENAGE SON TO STAY AT HIS NANS. TODAY AT 4PM WE RECIEVED A CALL FROM A REPRESENTATIVE FROM THOMAS COOK TO SAY THERE HAD B
  10. Hiya, I am really new to this site, I joined around 2 hours ago and I am struggling to know where to begin I am looking for some help regarding a holiday I have recently booked with Thomas Cook, I will give a description of what happened below, I am grateful for any help or advice that anyone may have or any similuar situations people may have been in. At 9am Saturday 24th March 2012, I booked a holiday for 2 people to Cancun, Mexico, for the 2nd June 2012, I then continued through to the payment and confirmation stage, all of which I had no problem with, I comple
  11. I found a holiday advertised on line with Thomas Cook on 23th Dec 2011 and thought that seems a good deal and booked for a weeks holiday on July 10th as only date given on advert. The total price quoted online was £938 less online discount of £578 left a payment due of ££360. plus £30 for choose your seats = £390.00. I paid the £200 deposit required leaving balance of £190.00. I do realise this was a comlete seemingly bargain deal but thought this may be due to Thomas Cook Financial Problems plus getting bums on seats so to speak plus it was during the Olympics period and may have been hard ge
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