Not sure if I have posted in the right place! Just found a letter from this company that have charged my elderly mother £121 for nuisance call prevention (she bought a little box from a shop and couldn't get it to work-related so called the helpline) . It doesn't work!!! I have already added her to the free Service- is it TPS? Are they [problematic]? What rights do we have to get a refund? Funnily enough they aren't answering their phone!!!! Many thanks

I have bought a flat in April in a converted house which has three other flats. The freeholder is demanded the portion of this years service charge (September 2013-August 2014) from last year September to April 2014. He is demanded this payment after the I purchased the flat. His reason is due to change of ownership. I now have a county court hearing in November. Before completion the freeholder refused to provide a breakdown of works and items have been purchased since last September. He has provided this now but no receipts. The other leaseholders have not been made aware of any demand and are therefore will proceed to pay the service charge in September 2014. The freeholder made it aware to me that all service charge from last year September to September 2014 will be paid in September before i bought the flat. In the lease it states from time to time service charges can be demanded but he sent no summary of rights and obligations with the demand. Could someone please tell me what my rights are and is a defence of not receiving a full demand strong enough? Thanks Leon

- really fed up - paid premium delivery price for a silver fridge freezer to be delivered on a Sunday - to receive a phone call this morning (sunday) saying their warehouse had managed to deliver a white one so they'd have to reorder!!!!!!! No confidence it'll turn up when they said as its not on their normal delivery schedule day - ir even on their tracking yet - and I dont expect a response either!

Hi For the last six weeks the service from O2 has dropped so much in my home area that I am unable to make or receive any calls from inside or outside my home. I contacted O2 on twitter and then email about this at the start of August and they said that there had been other reports from O2 customers in the area as well. They said I needed to contact customer services along with anyone else experiencing issues, which I did. However each time I phoned or my flatmate phoned, as she was on O2 as well with the same problems, they said that there was no fault recorded with the mast. I have since dealt with their Senior Service Representative, Richard Chew, who credited two months line rental to my account. Fine, but I am still having problems and cant go on not being able to use my phone at home. They advised me to use TuGo, but I have the same problems on it and still miss all my calls. BTW their coverage checkers says good reception indoors and outdoors in my area despite this not being the case. They said that this is because they cannot find a fault with the mast. They have also insisted that I go into the O2 shop to get a diagnostics test done, which they cant do in the shop, to be told that there was no point as the issue was at my home address, and when I borrowed a phone to do it there was told that there was no point as it obviously wasnt my phone as it works elsewhere. Eventually they said that I could cancel my contract with no charge if I returned the phone. However, I am half way through a two year contract and feel that I have paid for half the phone, as well as the severe inconvenience and hassle that will come from me trying to wipe my phone of all personal data and contacts and setting this up on a new phone. As well as the costs of apps and inevitable loss of data/photos/music etc After further arguments they came back and said that their final offer was that I could cancel and keep the phone if I paid them £291, they say is a discount from £322. However, My monthly bill is £27, to pay for the next year including the allowances is £332. The O2 site says I can upgrade for £291 which is a discount of 25% line rental. This would value the line rental at £166, so I feel that I am being overcharged to keep the phone. Richard Chew has now said that there are no recorded faults with the masts and that is their final offer. He told me if I am unhappy to go outside O2. He said before that he will only review the case in 4 weeks, which if I cant use my phone is nowhere near urgent enough. I have said that I want payments suspended on the account while the complaint is pending and that I do not intend paying until it is resolved or accept any charges as a result of this, however O2 have not responded to this at all. I am worried that if I withhold payment they will mark my credit file as a default and possibly involve a debt collection company. I have referred to the ombudsman on this but I dont know how long this process will take and if O2 will mark defaults against me in the meantime. They have now effectively locked down, saying they have given their final response and thats it Where do I stand on this? Can they charge what they choose for me to cancel and keep my phone? Can they stop dealing with my queries because they have given a final response? Have I any rights in that the service I had 6 weeks ago at my home has gone and is now unusable? I am trying to decide if I am best handing back my phone to get out, paying over the odds to keep it or keep fighting the decision as O2 will not negotiate with me any more. I have spent an awful lot of time writing emails, phoning them and visiting their shops and cant afford the time to keep doing this. Any advise or examples of previous issues will be greatly appreciated Thanks Alastair Ps, I am currently trying to find my contract to see if there is anything about they providing service levels

Hey folks I am posting to see if I can gain any help with an issue I'm having with my employer, the Northern Ireland civil service. Quick recap, I was off back in December 13 with my mental health condition. As I had a more or less mental break down my psychiatrist had me heavily medicated where I was sleeping 14 hours a day. I returned work in early January 14. I was then issued with a written warning in March 14. I had asked that any sickness absence to do with my disability be disregarded for management attendance purposes but this was ignored. I appealed the issue of the written warning and the decision was upheld. I then contacted the equality commission NI and I'm in the process of taking my. Work up for disability discrimination over the written warning. Due to the stress of all this and social stressors my mood and mental state greatly deteriated and once again I had more or less a mental breakdown/psychotic episode and again I'm off sick from work. My psychiatrist again is heavily medicating me and I'm on 10 tablets a day including anti psychotics, anti depressants, anti anxiety, beta blockers and a mood stabiliser. I have been off sick from June 14. Today my line manager gave me a heads up that he was having to send me out a letter from attendance management saying more or less that if I don't return to work by a certain date that they will be starting proceedings for dismissal. Even though I recently seen the OHS who said I would be unfit for a further 6 weeks and my own GP has given me a sick line for 4 weeks and my psychiatrist has advised that I don't attend work until my mood is stabilised as I run the risk of being a danger to myself or others. So my questions are this. Is this legal? Is it discrimination? Are they out to get me as I already have a tribunal in against them? Can I amend my tribunal claim to include the threatening and bullying behavior by my employer? I'm just stuck to what I'm meant to do next and any help or advice would be greatly appreciated Thanks Chris

Hi guys wondered if you can advise i was with virgin for just over a year and a half and had alot of issues with the service. I had my Tivo replaced about 4/5 times and had at least 15 engineer visits with issues with the TV. The box would keep freezing and we had to pull the plug to get it back on, there was other times it was so slow that if i pressed a button on the remote i would have another birthday before it did anything. i raised numerous complaints about it and it was always we will get an engineer to attend. eventually after about 15 months they then said we think we found the problem water was leaking in the cab and we have no switched the cab your on, and you should have no problems, however it continued. I ended up having an engineering manager to attend and he tried various things and said any problems get in touch with him, problems continued and he never answered the phone. In the end i managed to get them to cancel my contract over all this issue, the guy offered me a discount of £12 a month to stay but i told him why do i want a discount on something that isnt working correctly. he then said the final bill would be generated and i would get a refund due to paying ahead. i emailed him a couple of times afterwards trying to get info a about how much my refund was and when it would arrive. however i was ignored. the cheque arrived and lovely virgin media gave me 20£ which to be honest with all the problems i had i find insulting, so emailed again and i asked for their CEO address on where i can send it back to however a few more emails passed still being ignored. In the end someone got in touch " stating, we are sorry you have felt our service was blah blah" no apology for their service being crap just sorry that i feel its crap. i emailed back explaining this while on holiday and a guy called me about an hour later form the CEO office asking why i wanted to return the cheque etc and also what did i want to happen. I asked for a formal apology on paper actually apologising they gave me a poor service and not an apology for me feeling they gave me a poor service, he said that he would be in touch in 2 weeks however its now 3 and a half and ive had enough. would i have grounds to demand a small percentage back of all the monies I paid them for the below par service i received , something like 11.5% (which works out over all bills 12% less than if i took the £12 a month option) EDIT decided to match what was offered initially to stay 20% or do you think i'm being unreasonable? all i wanted initially was a proper apology but they haven't even done that! Cheers Steve

A bit of background for this, 2 years a go I had a joint tenancy agreement that a friend of mine took the 'lead' for. With this, he took the bills in his name - This included the Council Tax. Unknowingly to me, he moved out and I discovered that despite me sending him the money, the bills had not been paid. Most of them stopped chasing me because his name was solely on the accounts and had nothing to do with me. Since he moved, I subsequently opened a new account with the Council that started a fresh payment plan for the property. I was contacted a while after saying I had missed payments on my new plan - This confused me and it had turned out that my direct debit was incorrectly setup by the council to the OLD account that my friend was paying for (my name was not on this). I subsequently had all the payment from the last several months moved to the correct account and I haven't heard from anyone since. Since then, I have heard nothing from the Council that would indicate I am in any danger of debt. Today, I found a letter from a Collectica Enforcement agency stating they wanted to come into the property and take items that would pay for the 'Outstanding Council Tax' debt. Since its a Saturday I am limited to who I can talk to in hopes of getting this sorted. In preparation for this, can anyone help educate me on what can be done with this? As far as I'm aware, I never signed or agreed to have my name on the council tax. My name would only ever be on the account from the moment the council set up the direct debit against the wrong account against this property.

Hi, I tried to send a letter to buyasyouview using the cagmail service. On the 1st attempt I paid via PayPal and my letter ended up disappearing and on the second attempt, I paid again using PayPal but I have no confirmation as to weather the letter was sent. Please can you help. I have the paypal transaction Id's for both transactions.

I bought a used car (120K miles) from a local dealer 4 weeks ago. As I am not familiar with roads and directions (always! shame on me!), I made it clear that the Sat Nav system on the car is very important, and I needed them to update for me before I took the car. Then the sales person suggested that they will replace the DVD disc (the map data) after several days. And they wrote it (says "sat nav disc to follow version xx on date xxx") on the sales invoice. And I paid full amount (£5K+) and drove the car away, and made several hundreds of travel, then I found sometimes the sat nav system not accurate on some rural roads (the current disc is for 3 years ago!), and sometimes I had to make U-turn's. This really annoyed me and today I visited the dealer in person to take my new version map disc, and the sales guy said "not arrived yet" and asked me to wait. But it's been more than 3 weeks! And they told me they will order from eBay and normally it would be 3 days! Also I felt that guy was playing on me, and I lost my trust in him. Another thing impact my confidence on them: I think that sales person overcharged me 30% because when I bought the car insurance online, the website actually showed me the estimated value of that car. I don't want to have more contact with them, i.e. warranties 12 months (I bought extended one), I want to return the car to them, and get my money back (more than £5K). Can I use the fact that "sat nav disc not been delivered in a reasonable time" as part of the "sales contract" (actually "sales invoice"), return the car and get full refund? I think I would take action asap because it's been 3 weeks since I drove the car away from them. Any advice please?

Hi all. my sister has received County Court papers through the post for an £800 debt (£1000+ with costs) that she cannot pay up front. She rang the issuing solicitors with an offer to pay £20 a week, which was agreed to and she is now awaiting Standing Order forms from the solicitor to set this in motion. My question is does she still acknowledge the service of the CC papers and if so, what would she say on them? Would she simply mention the arrangement? The solicitor assured her that the offer to pay will stop the court order proceeding. Does she trust the solicitor or not? Thanks all

Hi. could anyone help me, i have been picked for jury service, will this affect my JSA payments because i will not be available for work, or will it be ok because it is law that i must attend unless of course i have some health issues. thank you for any help.

My husband and I not long got back from the settlement checking service as we are due to apply for ILR in person, very soon. Shes sorted it out for us, BUT shes only put ONE each of our most recent payslips in, and im majorly concerned that it wont be enough. The lady claimed that shes does everybodys case in the same way and has never had any problems. but surely one each is nowhere near enough. Help!

I recently bought a Royal 400 Solo Gas Fire from warmorwet.com (Thermagas Ltd). When my Gas Safe engineer came to do the installation it became clear that the fire was faulty. He diagnosed it as a faulty gas valve. I suppose I should have then smelled a rat when I contacted Thermagas to report the fault, as they said they were not responsible and directed me to the Sirocco Fires (the manufacturer) premium rate support line, which charges £1 per minute! Eventually however, after I said I was not prepared to pay for a premium rate telephone call, and that it was their responsibility to resolve the problem, they agreed to call the company themselves. A couple of days later I got a call back from a Sirocco engineer, who said that he could not come out for at least two weeks, but doubted that it was the gas valve. He said it was most likely an electrical fault and said he would send out the relevant part, which turned out to be a battery box. Please remember that this diagnosis was done on the telephone without looking at the fire, and totally went against what my Gas Safe engineer had diagnosed from a full inspection! When the part arrived I called my gas engineer back, and again, nothing worked. His view was that they had just sent the cheapest part in the hope that it would "do the job" and save them having to come out and properly diagnose what was wrong. I contacted the retailer and manufacturer again by email, and eventually the Sirocco engineer rang again. This time he said that he would order a full "tray", and when it arrived he would arrange to visit. I asked that he contact me with an update, as I did not want to allow the issue to drag on too long. Two weeks passed by, and no call. I then rang and left a message with the engineer (no reply), and also contacted Thermagas by email. After a second email I got a promise that a message had been sent to Sirocco asking them to get in touch. This morning I had an email from Arthur Wright, CEO of Sirocco, with an address in Poland. The email said that the parts were out of stock, and I would have to wait for at least a month before the parts would arrive in Poland from Italy, and then be sent to the engineer. He also had the nerve to suggest that I would have to give them my Credit/Debit card number!! I would warn anyone about buying this type of fire (or indeed any Sirocco fire) as clearly if you have a breakdown it is possible that parts will have to be sourced from Italy via Poland. I could understand it if the gas fire was old, but this model is available from numerous suppliers. I would also suggest that for Thermagas to direct its customers to a £1 per minute premium rate telephone number, rather than seek to resolve issues themselves, cannot be said to offer good customer service. The item was faulty when supplied, and I have to say that Thermagas Ltd (trading as Warm or Wet, Leigh St, Chorley) have tried every trick in the book to deflect me from my rights under the Sale of Goods Act 1979 (as amended). I have no doubt that they have a stock of these gas fires from which they could obtain the required part, and could easily have arranged to get an engineer to visit and resolve the matter during the last month. Instead, I have been played between retailer and manufacturer. I have now formally rejected the gas fire, and advised them that I want the matter resolving this week. I will update as things develop. It is worth adding that this has been going on throughout the coldest March on record.

I'll be brief.. 6th December 2013, I pulled up in the Albert Street Car Park for 10 mins, while I waited for my son to be collected. The car was not left unattended during that time. I was sent a PCN for £80 if I paid within 2 weeks (something like that). They have been writing to me but I've ignored them until recently they sent me a letter from a debt collector. I wrote back saying that usual...i.e not obliged to give them the details of the driver, this is an invoice as oppose to a PCN, legally that the land owner has the authority to pursue me for the debt and if they did take it the matter to court, they would only be awarded whatever the losses would have been which would be punitive. This was their reply. (Apologies, I'm not at work today so I can't PDF the letter, but here is what they said) "Under Schedule 4 of the Protection of Freedoms Act 2012, if payment of the above Parking Charges Notice (PCN) has not been made by the driver, or we have not been provided with a full name and serviceable address for the driver/hirer within 28 days from the date of the PCN issue date: we are able to contact the Registered keeper so as the request the driver details. You as as the registered keeper failed to provide us with this information requested - as such you have becomes liable for the amount due. Our claim is for liquidated damages in respect of a breach of the parking contract. We have calculated this sum as a genuine pre-estimate of our losses as we incur significant costs in managing the parking location to ensure compliance to the stated Terms and Conditions and to follow up on any breaches of these identified. A full breakdown of loss with be provided at the request of a judge. Whilst we appreciate what you have stated in your correspondence, we must advise you that we are contracted by landowner to enforce the agreed Terms and Conditions on the land stipulated in the contract between ourselves. Unfortunately, due to our contract being commercially sensitive, we are unable to provide you with copy of the contract. However, should the matter proceed to court, we will be happy to provide said information on request of the Court. We have noted your comments that we should refrain from sending you any further correspondence. As such, we state that any further correspondence regarding the Notice will be made through the issuing of court proceedings whereby further costs will incurred on the Notice." What should I do next? Can they take me to court?

I have 4 accounts with Vodafone (1 personal, 1 work, 1 data and 1 for the wife). When I took out the contract with Vodafone I have recently moved across from overseas and did not have an established long term credit record. As a result the sales person requested that I pay a £20 fee for the new contract - something I was willing to do as the contract was a good deal and I would get further discount through the employee advantage scheme. I signed up for the employees advantage scheme and got notified that it was active and looking back at my bills the discount had been applied. I received a message from Vodafone that they are upping my data allowance to 5Gig from the 3Gig per my initial contract. No mention of any change in contract or termination of the employee advantage benefit. Per the terms and conditions it reads that if "you" change your package then you will need to reapply for the discount. I did not change my package, my monthly amount is still the same and Vodafone simply decided to increase my data allowance, this was done without my request or authorization. I noted on my bill during June that the employee advantage discount was no longer applied and contacted the customer service team on 14 July (within 30 days of noting the discount being missing). They indicated that I should have reapplied for the employee advantage scheme due to a contract change - something I did not request and received no notification whatsoever that my discount which I have applied for would fall away. I would like to see if a Vodafone customer care representative on this forum would be able to properly resolve this matter as I don't believe this was an honest move by the company and the employee advantage scheme was the main consideration as it made the total cost of the package the most favorable.

Long overdue. http://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Documents/eps-patient-information-sheet.pdf

I've asked the London Ambulance Service for a recording of a 999 call made on behalf of my late father. They have said that they can provide this but there would be a charge of £50. My understanding was that the maximum charge was £10 unless, of course, there are special rules for the NHS. Could anyone clarify?

We purchased the vehicle as advertised with a full service history from NovaFord newport shropshire. The service book was not inspected in the same way as we did through the subsequent investigations and the sales rep continued to push that the vehicle had a full service history and the company personally knew the previous owner, the sales agent used the guise of the company being attached to FORD and they wasn't just a normal garage, we had no reason to not believe what we were being told. What is being disputed is the genuine history of the vehicle as there is no service history being proved prior to your service and the way the vehicle was advertised and subsequently told how well looked after the vehicle was and we wouldn't be able to find another vehicle with this kind of history. This only became apparent when taking out an extended warranty and when the service book was fully inspected it was noted that it had been doctored by NovaFord or the previous owner. As customers we were not fully aware of the fraudulent behaviours of traders or sellers of vehicles hence why we purchased through a reputable company! i assume they had a duty to check the history of the vehicle as would any reputable company? they also continued to dispute that the vehicle had no previous history and it wasn't until they and I investigated that they subsequently acknowledged that the history cannot be now proven. i have rejected the vehicle under the misrepresentation act as we were misled, gave them 10 days to respond and they have replied: "I acknowledge receipt of your letter dated 27th June After discussion with Mr Prew, the owner of NovaFord and the gentleman through which you purchased your car, I can now respond The service book was inspected by yourselves prior to purchase and the vehicle has had a comprehensive, manufacturer full service as agreed, prior to delivery to yourselves It is our proposal to honour our gesture of goodwill as previously offered on the Ford Protect warranty scheme, for a 1/2 price 12 month warranty We can also offer a 28 day window. Should you like to go ahead with the warranty, please let me know and I can start the necessary arrangements" i can't beleive they responded in this way!

I purchased samsung RSA1RTPN from currys online and got it installed on 8/06/2014. From the day one we had the motor noise for 15 mins every two hours or so. Initially we thought this had to settle down. Raised about the issue with samsung and got the engineer visit for 19th June 2014. When the engineer visited did not do anything other than suggesting that If I am not happy I can exchange or ask for a different model. I did played the recorded version of the sound the fridge was making. He did said sometimes older fridges does make this sound. Spoke with samsung centre on 20th June and they said there is no issue with fridge. Spoke with currys on this and they said I can replace with a different model fridge but at that moment I was not sure which one to purchase. Today (26/06/2014 ) I had a decision with the model and called currys. To my surprise currys started asking the EN number and did not had one from samsung. Customer service from currys was not helpful at all. He did said that I cannot have the fridge exchange with I being not happy. There should be any fault accepted by samsung otherwise I cannot exchange. Customer service office was not even ready to explain from distance regulations, trading standards guide perspective at all. Always the customer service officer was saying that If I had plugged in the fridge I cannot replace it. How silly is that ? And I need to keep the packaging. It was knowhow guys who came for installation and took the packaging. So what are my rights ? Tomorrow I am going to call samsung and have a word with them. Let me know If the customer is not happy about the product for xyz reasons. what is the return policy for fridge-freezer ? Thanks in Advance for your help

Hi just looking for some advise. Cut a long story short I had a fine of £145.44 left to pay to Phoenix Commercial collections. This was originally a lot more due to 'first visit fees' etc which after querying because I was home all day, appeared they had been 'applied in error' and were then removed. A settlement plan of 4 x instalments was offered in letter form to which I made the first instalment 3 days later. the letter did not state a timescale in which to respond just please confirm by return, hence me making the payment. However 3 days after they dated their offer letter they then applied a Compliance Fee of £75 which they now claim is due to me not calling them to confirm acceptance of their offer (they gave me less than 3 days as it took 2 days to arrive, in which time I already made a payment) Surely making the required payment, early, is acceptance. I have since cleared the balance in full however they are still demanding the £75 even though I never missed a payment, paid the last two payments off two months early and had made the first payment within 3 days of their offer. Surely this is completely unfair and as I have met with their offer they cant enforce this?

I bought a 2007 toyota prius last week in west London -the desciption in autotrader included 'service history'. When I examined all the paperwork at home I saw that the last time the car was serviced was at 40,000 miles. The car has 74,000 on the clock. I asked the dealer for my money back because the description was misleading. He refused because there was a service history but not a 'full service history'. Does anyone know if his defence would stand up in court? Thanks for any help

I keep getting bad service from post offices. Some are completely fine, but in particular, the one around the corner to me where I work is terrible. I sell an item in particular on eBay which is 50g, and comes under the 'Large Letter' size. I either post them 1st class, or 1st class signed for, depending on which version is sold. This is the dialog that happened last time, but usually have to deal with it every time, no matter how many times I say 1st class signed for. Some times they don't tell me they have decided to send it using a special service and bill me for it anyway. Another time my girlfriend went for me, and they actually wouldn't let her send it using signed for, they pushed her to send it using the next day by 9AM service costing something like £9! Me: "Hello, could I send this one 1st class signed for please?" Them: "Yes, when do you want it to arrive by?" Me: "Tomorrow." Them: "That will be £7.68" Me: "1st class signed for is usually £2.34" Them: "Yes I know that sir [sarcastically], but next day is £7.68". Me: "I said I wanted it 1st class signed for." Them: "That is not next day." Me: "I just want it 1st class signed for." Them: "Ok fine, that is £2.34" Me: "Thanks, how long does 1st class take then?" Them: "It's between 3 and 4 working days." I have never had a single parcel sent first class arrive more than 2 working days after posting. Are these idiots trained into pushing people to pay the higher prices??

Mercedes Benz customers beware. Gary Savage [Mercedes Benz UK CEO & MD] has stated that the service"B" does NOT include checking the suspension - WHY ? If they check the tire pressure why do they not check the suspension ? By not checking the suspension they could be putting you life at risk. Tires have to be correct and equal pressure [after all that is why they fit tire pressure sensors. The reason being it is illegal to have incorrect or out of balance pressures as you could lose control in an emergency stop or manoeuvre, particularly in wet conditions and if in amongst HGVs it could prove fatal even in a Mercedes. Surly it is logical that if tire pressures are required to be in balance and checked, it makes sense that the suspension must also be checked and corrected. Out of balanced suspension will surely have the same devastating effect as out of balanced tire pressures. So why are Mercedes Benz putting your life at risk? This must be in contravention of CPR - Due diligence and professional competence.

Let me begin by saying that Plusnet is not capable of providing any communication services in the UK with any acceptable level of service standards and I am raising my formal complaint with Ofcom as well. I signed up for plusnet broadband services on 6th April and paid £23.74, while switching from Sky. Plusnet told me that my services will be activated within a few weeks and plusnet will take complete control of my switching from Sky and there is no action required on me. On 14th April I received a confirmation email from plusnet telling me that my account is active now and I can start using Broadband straight away. I spent hours in setting up the router, connection and speaking to customer support wasting both my money and time, with my connection still not working. This went on for few more days and subsequently I was told that the Technical team picked the wrong post code hence couldn't activate my line/broadband. Later I was told that my services will be starting from 7th May now. So far Plusnet faltered twice - one on Technical team's error, second on stretching my waiting time. On 7th May, I received another email from plusnet telling me that my phone line is active. This led me to call the Customer Support team to know more about my broadband activation. The customer support told me that my broadband is already active since 7th April however, when I told them that it's not working, the support team asked me to activate broadband using some login details and kept me on phone for almost 2 hours (my call log details can be found from Plusnet system), and all this led me to NO WHERE and my broadband is still not active. All this while, however my Sky broadband is still active and I am sending this online complaint to you using sky broadband only. This means I am still with Sky and paying for them and Plusnet has FAILED to switch me from sky. To add to me grievances Plusnet is NOW telling me that it's my responsibility to contact sky for switching not their's. Fair enough, so why didn't plusnet tells this to all customers from the very beginning? Now I don't know- 1. What next steps Plusnet is taking to resolve my complain and is there any urgency to solve it? 2. When would my switching from Sky be completed and who will ensure that this happens successfully? 3. How will Plusnet compensate for my time, money and effort spent in contacting and writing to Plusnet so many times (check log details in your system) ? 4. Should I be paying to both Sky and Plusnet for the services for the said period? 5. Finally, failing to switch me from Sky, why shouldn't Plusnet stop telling potential customers that "Switching to Plusnet broadband and phone is quick and easy. Just follow the instructions on this pageto start enjoying our award-winning service"? Shaz

Are there many out there who have a holiday park lodge and are liable to pay service charges? We have a lodge in North Cornwall and we seem to be in constant disagreement with the site owners over the level of service charges they are allowed to levy. The site has expanded continually over the last ten years and the landlord has been through a number of insolvent administrations but the same people seem to emerge each time under different company names. There are also a number of problems with planning permission and building control issues on the site. The site owners seem to think they can charge lodge owners whatever they like by way of service charge including development costs for expanding the site and infrastructure for building new lodges. We bought the property through a solicitor but we were not warned of any of the potential problems with the site and when we went back to her asking for advice on specific items included in the service charge, she did not seem to know, saying things like a barrister would have to advise and that the deeds were supposed to be flexible. This was the vendor's preferred solicitor. These holiday parks are not uncommon and I would like to know whether other people have experience of this.