Thank you everyone for all your input. I must just say I was suspicious of Catherine as she had no posts and that seemed to be her first post about Trucall. I am going to order one most definitely - if it goes anyway near reducing her cold calls it will be a blessing. I used to watch programs on TV and think how can anyone be so silly as to fall for [problem] callers and sign up for charities- and then my mum - who is very independant, fit- she power walks 8 miles everyday, intelligent - but now is a nervous wreck and has signed up to so many charities and engages in conversation with people like this or someone selling her diamonds, even a **** bag door to door salesman who sold her a pack of jay cloths for £10!!! It is heartbreaking. It is my turn to look after her and protect her from harm as she did for me as a child

Yeah- the company is Nuisance Call Prevention Service - checked with companies house - been registered since Oct 2013

heehee!!! I think dealing with so many low lives I am permanently suspicious!!!! Will look into it

And you are in no way affiliated with truecall ???

Ohhhhh- interesting! It would not surprise me in the least if the b*****d has many strings to his bow-preying on vulnerable people

The MD is Bill Burey, reg no- 8734429, address 4th Floor Queensberry House, 106 Queens Road, Brighton, BN1 3XF Is there a way to check if they are a legitimate company?

It is just soul destroying! I sat and cried today having finished going through my mums finances and helping her sort all her stuff out. She physically jumps out of her skin when the phone rings . The bank are sending a claim form for a charge back. I actually got through to them on the phone and requested a refund because the box doesn't work and that it was not made clear to my mum that they would be taking 4 payments etc etc. He said they could't as it has been 4 months and there is a 2 week cooling off period to cancel the contract! I said that doesn't count if the goods are faulty and my mum isn't getting the service she has paid for! He wouldn't have it- he said they wont refund- they will only replace it. I said I was taking it further and requested their regitration number - he was typing on a computer and gave me a number- haven't checked it yet. I then asked for his name and the managing director/company owner (I have no business knwledge!!!) he was very hesitant and said- erm.....it's a gentleman called Bill. I laughed so hard and said ok- does this gentleman have a surname and the pause was hilarious as he was either making one up or was worried about giving it to me- Bill Burey if anyone is good at detective work. I asked for the adress which he gave me- it differed slightly to the address on the paperwork - so I queried this and he said- oh yeah- that's our old address I just gave you- I laughed again and said when you turned up at work today- did you turn up at the right address!!!! I will post the address tomorrow- paperwork is with my mum who is asleep . In the 3 days I was at my mums there was a total of 26 calls- I am looking into the mobile phone Age Uk promote for the elderly that literally just makes and receives calls and unplug her land line phone. Thankyou all so much for your help and input- this forum helps me maintain my sanity :/

On further investigation - my mum has now recalled that this is what happened! How unbelievable is this? Quite ironic too- there needs to be some major action from the government regarding these sort of things. I would get my mum a mobile phone but she would never be able to use it and has to have the landline for her SOS service!!!

Thank you for the advice - will see what I can do through the bank

Nuisance Call Prevention Service The problem is my mum suffers so badly with her memory - she didn't buy it in a shop!!! I've just been there and it's not one of their products!!! She bought her phone there!!! She seems to think now it was a magazine advert! She rang them and ordered it . Bank have been informed not to accept any demands for payment from them - it wasn't a direct debit- if was a card payment and they took £29.99 a month for 4 months!!

She paid cash for the unit at a shop and rang the helpline and somehow ended up committing to pay them £29.99 a month for 4 months!!!!scumbags!!!!

Not sure if I have posted in the right place! Just found a letter from this company that have charged my elderly mother £121 for nuisance call prevention (she bought a little box from a shop and couldn't get it to work-related so called the helpline) . It doesn't work!!! I have already added her to the free Service- is it TPS? Are they [problematic]? What rights do we have to get a refund? Funnily enough they aren't answering their phone!!!! Many thanks

No! I got it cancelled the minute I realized what was happening!

Unfortunately when Lowells contacted mum in May 2013 she started paying a direct debit -

Hmmm- just had a look at the notes I do have- the last payment on the account was July 2007, the account was disconnected in August 2007 and Lowell say the default was January 2008. Makes no sense to me!!!