Hi, My sister purchased an iPhone 5s through VM in January 2014, after about a month, the phone started glitching and she has had problems with it ever since, no screen periodically, missing texts, texts not sent or received, random blank screens, she's reset, upgraded to latest OS, you name it, she's tried it. No joy. she has had calls to the CS team and they are not helpful at all, with their most recent response now saying that as the phone is outside of the 1 year warranty they can't replace the phone and it would be a chargeable repair. Now given that they will have record of the 1st complaint and all the subsequent complaints that were inside the 1 year warranty period, is there any way she can get them to either repair or replace for free? Thanks in advance.

I have had a default which started on February 2010 from T Mobile and I was wondering how long it has to be on your credit file before being removed? Thanks

Hi, I sent my mobile phone to be repaired on a shop as I broke the screen. They did this but the home button then didn't work properly so I sent it back as they gave a 12 month guarantee. Whilst they had it they completely broke it and said the home button will never work again. They sent me to another local store to if they could do anything but they couldn't. They then said they would order me a new phone. This was now over a week ago and it still hasn't arrived. They keep telling me it should be on certain days but it never arrives. I know for a fact I could buy a new phone and have it delivered next day as this is standard practice. Also I would be able to track the order in this day and age. They have offered me a loan phone which is just a cheap thing that only makes and receive calls and nothing else. I cannot even collect this as I work all day until late. I am 8 months pregnant and really need a phone. I cannot ever get hold of the regional manager that is meant to be dealing with it as he never answers his phone and only replies to emails with his false promises. Can you someone please advise on the best way forward. Can I just order my own new replacement and charge this back to them on the basis that they just keep providing false promises and I only have their word that one has been ordered. Also I am tempted to seek compensation for my out of pocket expenses for the travelling and waiting around that they initially made me do plus all the time I have to spend trying to get hold of the manager and emails I've sent. Any help and advise would be great. Thank you

A friend of mine is having a nightmare with her Experia Miro mobile phone . . . it loses mail, it loses calls, it loses contacts and turns itself off intermittantly . . . she is 1 year into a 2 year contract and been back to the vodafone shop many times to resolve the said problems. It has been sent away to be fixed and it's still happening . . . to say this phone isn't fit for purpose is an understatement and the fact there are so many problem threads like this my friend is worried it will never be resolved. What legal rights does she have to get this sorted because fixing it doesn't seem to working and she pays £28 per month for the privilege! Thanks in advance for any help posted . . .

Mobile phone users will be protected from massive bills when their devices are stolen after five operators agreed to introduce a £100 "liability cap". EE, O2, Three, Virgin Media and Vodafone have signed up to the measure. Some customers have faced charges of thousands of pounds because of usage by thieves. The cap will be activated when a phone is reported lost or stolen within 24 hours of going missing. The government said it had secured a deal with "real benefits". The Citizens Advice Bureau (CAB) said the measures would bring "much-needed relief" to consumers targeted by phone fraudsters. http://www.bbc.co.uk/news/uk-32005851

I received court claims from Bryan carter/fred/lowell. I did filed the defence. and now received aq. i did send cpr.31 request to Bryan and received normal reply as same reply to all their request. Account was in dispute with lowell due to non comply with request of copy of contract and statment of account since 2009. last payment was made in january 2009. then debt pass to red and they only send me statement off account in 2011. which was just early termination charges of £440. I dispute with them and charges are unlawfull and all went quite. in march this year lowell passed debt to fred and i send FRED letter and explain that account in dispute and provide me copy of contract and statement of account no answer from them and received court claims. totals balance was £580 and i paid lowell £140 between 2008 and 2011. can I apply n244 claims to be struck out.

I was given a phone by a friend, Virgin model no VM 575 I cannot locate the number. I have been into the settings but without success. I rang Virgin who we're unable to help me as the phone is registered in her name.

Hi there, I'm here seeking advice from anyone willing to help about my issue with my mobile network provider Tmobile. I've been using Tmobile for over 6 years now (3 contractst have passed) and frankly I'm not sure why I'm still with them. SIlly me. i've always taken on big contracts with the full package to avoid worrying going over the limit and I'm pretty much always pay more than I'm supposed to. When I was on £50/month I'd pay £80 and now I'm meant to be on £27 and I've not paid that one single time, always been more than that Now of course some of it might be me, I do have family abroad such as parents so I used to text them but I've completely stopped recently and I just don't understand why I'm still having to pay more. Their itemisation system is absolutely pointless because you can't tell what item actually is and it's pretty much impossible to track down and compare notes between their itemisation and the record of all my texts/calls on my phone. So that's my first issue, I feel like I'm being ripped off every month but can't quite prove it. I may be wrong and it may be all my fault but once again there's no real way for me to say, here's the evidence that you've overcharged me all along. Now my second and Main issue is that I've just recently found out from my dad that every time I texted him on his mobile phone in Belgium he would receive the text message three times in a row!!! I panicked and started asking other relatives abroad, someone in France said the same thing and I tested it out with my partners phone also the same. SO I'm fuming because it can only be down to Tmobile as I've tried it on different devices (Someone said they know for a fact it was also happening over a year ago and I had a different phone back then) and also on different networks. The sickening thing is that no one bothered to tell me thinking it wasn't a big deal but I'm now wondering how long has this been going on?! And the worst thing as mentioned above is that I can't actually prove it. I have screen shots but the itemisation system doesn't show you what the text message said. there will be a record of three text message arriving in one go but it won't prove that they all say the same exact thing. the fees out of my allowance should have normally been only a third of what they actually were. As I never call abroad and nothing else used to make me go out of my allowance (i can prove that) I'm very upset and I want to have a big chat with Tmobile I came on here first to find out whether I have any legs to stand on. Is there even a point in me bringing it up? Aren't they simply going to brush it off as a problem with my phone or as there is very little I can do to prove it they'll simply say they can't do anything about it? What would you recommend I say/do when I speak to them. I've clearly been overcharged because of this issue and I believe the blame lies with them. They're the one constant throughout all the years. The question is how much? I have no idea. Could be £50 could be £200 could be £500. I mean in 6 years I've probably paid over £1000 in out of allowance fees. (doing the maths just now seriously scared me ) so it could easily be any of those figures. I'm hoping to get some sort of compensation but I need help to figure out the right way to go about it. WIll I need to spend hours and hours collecting evidence (not even sure how) or should I just forget about the whole thing, there's no chance I'll get anything out of it. THank you so much for reading and any advice given .

Bryan Carter issued court papers to me on 11th Feb 15 regarding an old t-mobile debt the last payment to them left my bank account on 23rd December 08. I even have a statement issued by lowell covering the period 01/10/08 to 30/04/12 showing nil payments and the balance is still the same today. They can even get their statement right. I filed a defence stating that the debt was statute barred under section 5 of the limitation act 1980. Have received response from bryan carter saying they intend to proceed as the limitation period runs from the date the original creditor became entitled to demand payment. Default was issued 10th July 2009. They want me to settle the matter by way of Tomlin Order. Any advice on how to proceed I thought statute barred was from the date of last payment which was the cause of recovery action. Regards

Hi All Wondering if I could get some advice from people who have possibly be successful with a query with Tesco affecting their credit file? The long and short of it - plus from what I can remember it was a while ago! I had a mobile phone contract with Tesco in 2012 and cancelled during the 30 day period, I returned the phone to store (where I had taken the phone out) as it was freezing a lot and I wasn't getting on with it. I had to pay the first month upfront so when I returned it the guy in the store the guy helped me transfer numbers across and said 'that's it - nothing more for you to do'. As it was over the Christmas period I forgot about the money owed back to me and rang up to Tesco, they told me it would be with me within 30 days normally and I didn't think twice about it until a few weeks later I hadn't heard anything and rang up to query where the money was. I spoke to C/Services who told me I actually owed them money! I explained that I was advised I could cancel within the 30 day period with no commitments however was told by this person on the phone I owed them for internet usage and wasn't going to be getting the money back either!! I hadn't had any letters up until this point. Over the next few weeks I had several heated discussions with the customer services team and the in store staff but no-one helped. In the end, I lost my rag decided to speak to a manager who agreed that if I paid the money, they would issue it back to me as a refund immediately because of the wrong information given to me and that they had listened to some calls of mine and their call centres. I have now gone to apply for a new mortgage in line with moving home and have now been advised that I have a poor credit rating so cannot benefit from a good rate - checking Equifax it appears Tesco have put me down a 'serious default' - I am so angry as this is the only thing on my credit record affecting it and is has caused me to go from a 10% mortgage to a 20% which is 18k! Any help much appreciated on the next steps to try and challenge this! Thanks K

Hi all, Been a part of this excellent forum for a long time and it helped me greatly with an issue I had few years ago. My problem is a letter this morning Bryan Carter Solicitors regarding a debit of £162.61 for an old 3 mobile account The letter states that, “ should I fail to respond to this letter within 14 days a claim will be issued against you”. I'm not sure if this is some kind of bluff or not. This debt has a default against me which was issued on 12/10/09 I do normally pay my debts but on this occasion I feel I don't owe them anything as they breached their contract with me. I had a phone 3 mobile which worked fine at my home, the only network I could get a signal from. I ordered another phone for my wife which just wouldn't work at home. After months of ringing them they finally admitted that their signal was “piggy backing” on the O2 network and that agreement had ended on the new phone sim. I was in the position of having two phones which one had a signal and the other one didn't on identical contracts. They agreed to cancel the contract on my new phone because of this issue and I kept my old phone which still worked. A few months later this phone also stopped working at my home so I rang them again only to be told the O2 “piggy back” agreement has also now ended now on this phone. I demanded the contract was cancelled because they were in breech by taking my mobile signal away from me. they refused to cancel the contract and I refused to pay so here we are today. I know this account is very close to statue barred and during this time I've always refused to knowledge the debt for the reasons above with lowel. Any advice would be greatly appreciated

Hello, My teenage daughter has a £6.90 Three subscription with "unlimited free text messages". But this month I was shocked to receive a bill of nearly £40, including a charge of ~£30 for "text delivery confirmations". It turns out that, according to Three, texting is free - as long as the phone is set not to receive delivery confirmation. But if delivery confirmations are set to "allowed", Three will charge the customer 1.2p per confirmation. My daughter, then, sent more than 2,000 text messages last month. In my view, text delivery confirmation is an inherent element of the GSM text messaging service, and if texting is advertised as free/included, then networks have no basis to charge for "text delivery confirmation". In the GSM standard, text message transmission (incl. delivery confirmation) incurs virtually no cost to GSM networks (except for costs related to billing the customers for texting). Is there a way to challenge this, in my view unfair, charge? I don't really feel like paying £30 for "delivery confirmations".

Dear all, I'm in need of a little advice regarding a rolling contract for a 3G mobile internet dongle the company I work for entered into, but no longer require. I have also forwarded the details of this thread to web relations team of Vodafone via the email address. What follows is a brief outline of the situation: In January 2012 a colleague purchased a 3G mobile internet dongle and associated rolling monthly contract with Vodafone. The contract is in the company name, payment is taken from the company account, however the associated individual for the account is my colleague. Fast forward to October 2014, the dongle hasn't been used for over a year and it decided we should cancel the contract, however my colleague whose name is associated with the account no longer works for us. On contacting Vodafone I'm told I cannot speak to anyone regarding the account, despite having the account number, payment details and proof that I work for the company associated with the account on hand, because I don't pass data protection. Upon explaining that the associated individual no longer works for the company I'm told there is nothing that can be done on the phone, however they will make contact with the associated individual and request permission to cancel. Forward to November 2014 I call back, this time speaking to Mike in Vodafone's Dearne Valley call centre. I explain the situation, explain that he should be able to see the account is not in use and that we have no intention of paying for a service we don't use. Mike gives me permission to instruct our accounts team to cancel the Direct Debit at 12:26pm on 24th November. Forward to the current date - we are receiving letters, via our accountants, from the Vodafone Credit and Collections team, demanding payment for outstanding monthly fees. My question is this: 1. How can we cancel an account when the only person who passes data protection is no longer here and cannot be contacted?

I very foolishly took out log book loan with Mobile Money and very evident that they are not type of company to help people. I have learnt that they break alot of CCTA code of practice.. and as there is no proper legislation there is not much help out there for when my car was repossed. I have followed every procedure got bona fide debt advisor that log book loan company should recognise and put an account on hold mobile money would not accept. I applied for time order and day after documents sent to them they went to another county were car was hidden and took it without any keys on back of a car with hand brake on etc. The collector wasn't sia regulated just another to add to long list of mobile money being above the law. Well I have court date and looking into going to media this week. These companies are just doing there own thing and need stopping. Luckily I have backing of citizens advice who are legal advocating on my behalf would love to hear if anyone else has concerns or took mobile money to court. I am hoping to lobby my local mp for all log book loan companies to apply to court before they repossession as ccta are being ignored. Any advice much appreciated! !

Hi all,my first post so be gentle!! lol i currently have a samsung galaxy sII with virgin mobile,i sent it away to be repaired on wednesday i contacted them today and was told it is "beyond economical repair" and that i would not be getting another handset to replace it.I stated that i should be provided with a replaced as i am still under warranty,i finally get a reply at the technical department to be told there is water or condensation damage thats why it wont be replaced. i told the woman that i can categorically tell her that it has never been near water and the closet it has ever been to any is in my living room which is next door to the kitchen.i asked how condensation damage would occur in a mobile phone and she wouldnt or couldnt answer my question,i asked how much water it would take to show water damage on the indicators again couldnt or wouldnt answer and the last question i asked was would it have occured if i had been out in the rain and taken my phone out to text for a couple of minutes and yet again no answer.i really felt like i was talking to a brick wall but i would have probably got more sense out of it if i had of been.i was also told that i could not dispute this as the engineers had spoken. before i ended the call i had asked what they class as beyond economical repair and was told,anything that costs more than the handset to repair. it is the camera that it broken on my handset so i just wonder how it can cost around £500 to replace the camera? if any of you can point me in the right direction and what to do next i would really appreciate it. ive been a long time reader and what you guys do is wonderful its so good to know there is a place like this to come when you feel that no one else is willing to help.

Hi all. I've just started up my own company and am gradually getting to grips with all the perks and pitfalls of running a business. I have a good accountant who advised me to use the company to pay for my mobile contract. (To be fair business does make up about 80% of its usage.) But do i go for an O2 or EE business contract or personal contract? The only real advantage i can see is shorter contracts. 12 months or so. I noticed O2 lease. Looked into it but am concerned about the chances of being penalised for returning a phone not in great shape. Anyone have experience of this and can put the pros and cons in layman's terms? Cheers.

My partner bought a handset privately and it worked fine for a month. Then it wouldn't make or receive calls. It turns out it's been blacklisted on UK networks. We've run a report and also reported it to the police. It turns out that it's not stolen, nor is it the subject of an insurance claim. I'm assuming then that the previous owner is in default with their contract and hence it's been blocked by whichever network they're in default with. My question is is there any way to get the block lifted? Anyone had experience of this before?

Hi, Can anyone advise me, I have been with T mobile for years and although I can move providers now I'm not sure what to do as my agreement was for £26 inclusive, but every month it goes up, I'm now due to pay £42 this month!!! Is it worth me staying or are there better deals going on that anyone knows about:???:

Hi I hope somebody can help me, I recently purchased a used car stupidly my partner said he had done hpi but hadnt. Its an 04 car and I recently got a letter not on a letter head or anything explaining that it has a bill of sale on it. I rang to find out who the company was as it didnt give any clue on the letter. Before I rang I looked into things and asked for them to send me the bill of sale, they say they cant do this but gave me the registration date of 15/7/13 and the number to check myself. I am assuming this will take time to give them more time to [problem] me. I asked if a deal could be done as I had just mot'd the car and they said they could there is £273 out standing I offered half they refused and said best they can do is 2 thirds. I havent got this amount of money just to pull out and am annoyed that I should have to pay somebody elses debt off to keep a car I have already paid for. Please can anyone help

Hi All, I have two mobile phone contracts with EE and both are insured. I lost them on the night of Thursday 1st Jan and made a claim on the 2nd Jan. The insurance is through a third party 'Lifestyle Group'. I was advised my claim required me to fill out a Claim form which they emailed me later that day. I then called up Lifestyle Group and asked an agent if it would be ok for me to sign the form using an e pen to save me having to print and scan the form, i was advised as long as the signature looked like my signature there would not be an issue. The claims process takes 3 working days and can take longer for complicated claims according to Lifestyle group. After 3 days I had no contact so I called to chase the claim and was advised I needed to sign it using a pen after printing and my claim required more info and they had sent me a letter. I asked why I wasn't called or emailed as per the instructions I provided numerous times and they advised me they tried but couldn't get a dial tone. This is a total lie, my phone was working and I was waiting for the call. I re sent the claim this time with a signature after printing and scanning and also complained to the CEO of Lifestyle group I also included senior staff from EE and Allianz (the UW). The CEO replied saying the matter would be investigated and complaints are taken seriously etc. I was then contacted by someone from customer relations who said she had listened to the calls and at no time was an e pen mentioned and the claim was with the assessment team and they couldn't provide any timescale whatsoever. I explained on the second call the advisor had not been through my details so the call would not be logged on my account and as such without listening to every call on that day how would they be able determine if an e pen had been mentioned. I then chased them up today and the customer relations team advised the claim was still with the assessment team and they could not provide any time frame for a decision. she also offered me a £20 cheque as redress for the e pen issue and said it was because I feel misled and they weren't able to trace the call. I am thinking of sending a follow up email but I have now been without a phone for a week, is there anything I can do? Can a insurance company say we can take as long as we like??

Happy New Year To Me!! Slightly misleading as no court time needed - I had multiple mobile accounts which I stopped paying after informing them due to bad customer service & failure to provide everything promised under contract or implied contract. This they didn't like and each contract was apparently sent to a DCA etc - about £1000 in total maybe. I had got into the habit of ignoring because I'm stubborn and righteous haha but couple years later just before Christmas I was surprised to receive court papers for one of the accounts from infamous (on here) solicitors. I stubbornly waited just until the deadline (as they do) to file a defence and I just decided to go at it with full details to show that I wasn't messing/afraid and that I would be a great witness re the 51% threshold. I know the normally better method is to be brief & hold back haha. I also reserved the right to counterclaim re default defamation. Today I was actually preparing to do a CPR document request but I've just received a discontinuation of claim :D out of the blue I'm guessing/hoping this means the other accounts won't be acted upon?! Should I bother asking them to remove the default as they've tacitly accepted my defence? I know I'm being smug but im happy!!

Hey All, I bought Google nexus mobile seven months back and its battery is not working well now. It drains away too soon. I want to know my legal position on this. I know that as per Sale of Goods Act, one can claim refund , with deduction for usage, if the stuff sold is found to be faulty within a reasonable time. There is no set reasonable time and it varies from the type of stuff bought/sold. I want to know as to what is considered a "reasonable time" for mobile phones? Naturally four weeks is too less as the battery can work well for four weeks? Thanks for your replies.

Today I received a letter from Virgin Mobile that significantly changes the terms and conditions in relation to the billing cycle and the amounts that are collected. Let me explain On the 18/12/2014 VM sent me a letter stating that they are changing the way they collect and refresh the allowances to the mobile service contract, namely that next month they will be collecting a month in advance nearly 18 months into the contract instead of paying just £39.00 per month for the ENTIRE agreement they now have decided in their infinite wisdom to make this change to this which I do not accept. the one off payment is equivalent to two (2) MONTHS LINE RENTAL. May contract expires on 30/09/2015 also I posted early on another post in regards to this contract being governed by the CCA 1974 as a "loan agreement" as seen in that attachment on that post. Now is this Virgin Mobile being a bully and hoping this will not be challenged by anyone, this change will put a significant amount of money in the coffers of Virgin. I am also wandering what if any new changes will be occurring with Virgin Media side of the business as well? Any thoughts please I will attach the new letter for viewing by all after it has been redacted. Can I (A) cancel the remaining agreement? Can I (B) tell them to stuff it? Can I © Complain and see what happens?

As always checking the T&C's of my SERVICE agreement with Virgin Mobile, I came across the new terms and wanted some thoughts the quote from there is "The legal stuff The prices shown require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required. Prices shown are based on a 24 month Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset. Further terms and conditions apply. 0% APR Representative. *Please note standard charges apply, please check with your network operator for rates." This quote was taken from here http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html The part of interest is that is in BOLD above. I have always heard that a mobile contract whether a full 24 month or 30 rolling was a service agreement? Is this correct? If so when did it become a loan agreement? if this has now become a loan is it subject to us being able to use the CCA request to grab the contract or is this legal stuff a typo? If a typo what can someone do about ending the contract early without the early fees being added? and would this be fully covered under the laws regarding credit agreements? as stated above in writing it is a LOAN. Also since these form part of the T&C's which Virgin say are "a rolling set of T&C's"

Hi there, I hope that someone can help me clarify a matter and advise on if there is anything I can do. I have been in a contract with Orange (now EE) for a good few years. In June 2011, I was midway into a contract when I registered a new phone via customer services. It was the Iphone 4 that had been purchased directly from the Apple store and I advised this to the agent I was speaking to. At the time, I was advised that the £6 a month Orange Care would increase to £12 a month as the new handset was a smart phone. Later I found out that the agent I spoke to also put a note on the account to say that the handset is a generic handset. There was no reason for me to question the £12 a month as I was led to believe that my handset was covered. About 2 weeks ago, I called up EE upgrades to negotiate a new deal for my contract. I told the advisor that I was thinking of buying another handset directly from Apple and was wanting to know the best sim only tariff that they could offer. During the conversation that advisor told me that if I purchased a handset from a third party, in this case Apple, then the EE care would not be valid on it and as it would be classed as a generic handset. I paused and then told her that my current handet is a generic handset and I have been paying the monthly £12. She was not sure why this was and told me that I would need to speak to customer service with regards to it. She also told me that there were notes on the account to state that they were aware that the handset was generic. I've tried speaking to customer services and feel like I'm being passed from pillar to post. When I eventually spoke to a team leader, he advised that it was wrongly applied and in the event that I needed to make a claim, they would have honoured it. My gripe is that at the time, the agent knew that the handset was generic and continued to apply the new insurance to my account. Had I been informed of the full facts, that the insurance does not apply to generic handsets, there would be no reason for me to continue paying for Orange insurance? Is this a case of 'misrepresentation'? Am I right in thinking that the insurance was missold to me? They have admitted that it should not have been added to my account but also that they would not refund me. What can I do now? Am I entitled to a refund? Any help would be much appreciated. TIA