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theberengersniper

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theberengersniper last won the day on June 4 2015

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  1. Hi Hillards, I'm not an expert in this field, I'm simply replying because nobody else has so far and I had a couple of thoughts of my own. Enterprise are not treating you well, that's for certain, but as a service provider they're not obliged to provide that service. They are free to set the rules of their business, within the law obviously, and in this case they are exercising their right to prove your wife's identity prior to authorising the hire. I imagine it's a limitation of their software system that paper copies of documents do not suffice, probably because they don't have any way of entering them into their electronic system. It's dreadful advice saying you should apply for a credit card in order to increase your 'footprint'. Apart from anything else, you might find you're refused for that too on the basis that you don't have any recent credit history. People of my parents' generation are keen to avoid credit if they possibly can but it's amazing the ways it can work against you. One final word from me; clearly you'll be searching around alternative companies if this need occurs in the future, just be aware that many of these companies are actually one-in-the-same behind the scenes. For example, the Enterprise branch near my home is actually also the local Sixt hire depot plus one other I can't remember at the moment. Before making enquiries about the hire, make sure their premises are actually different.
  2. Hi King, Yes, 5 years, which was another part that made me wonder why they were attempting to sell a service to me. My understanding from having seen similar situations with cars that are bought and faults emerge is that the guarantee doesn't strictly come in to it either given the time allowed under the Sale of Goods act before a defect is reasonably expected to be caused by wear and tear.
  3. Hi folks, If this isn't in the right place could the mods move it please, it concerns a boiler I had installed in April 2016. When my wife and I moved into our current home in March 2016 we had the heating system replaced by a company called Ecovolve. Ecovolve have subsequently gone out of business. The boiler is an Alpha 28KW model. The boiler has developed a fault whereby it loses pressure over time. I have had my usual heating engineer out to inspect it and he has diagnosed a faulty pressure vessel within the boiler itself. After pressurizing the vessel and filling the system it will continue to operate for a period of time before the same thing happens. It is confirmed in each case that the pressure vessel has lost pressure. I have contacted Alpha (by email) to inquire about a repair but they have responded by offering me some sort of service plan, which of course they want me to pay for. My understanding though is that any fault should be covered by the Sale of goods Act, or am I wrong? Any help much appreciated, I'd like to be more knowledgeable before responding.
  4. Hi GraphicsCard, I'm sorry to hear you've had the same experience. Ultimately though I'm not sure what can be done, unless you have ideas of your own. In the end I pretty much had to chalk it up to a bad experience and take the loss on the chin. In the end the person whose card was used raised a chargeback with their bank and because I didn't send the item to the registered address the claim was successful and I was down nearly £400.
  5. Hi, Not that this will particularly help you, but my boiler does this too, only in my case it will only do it with the hot tap (not the shower) and only when I leave the hot tap on at a constant reasonably slow flow for a period of time. So, your fitter's diagnosis of a pressure problem might be right but in my case we have extremely high water pressure (I live in Scotland at the bottom of a hill on top of which is the reservoir) yet it still does it. I believe the issue is more related to the flow rate than the pressure. Effectively our boiler 'goes to sleep' because it isn't seeing enough flow. I guess having a pump fitted will alleviate both issues.
  6. Yeah, nothing there at all. The only history shown is the last payment received (from the hacked account) and then my transfer out to my bank account. Nothing after that. Strange one. The only thing I can possibly think of is that the bank has decided against the person who claimed their account was hacked and has reversed the chargeback, is that even possible?
  7. Hi Dx, Yep, thanks for you help, I do sincerely appreciate it. This is a hard lesson to learn. Although, strangely, I logged in to PayPal this morning and my PayPal balance is now showing £0, not the -£360 it was showing the other day. I don't know what's going on. I wondered if they're plundered my credit card for the amount to get my account back to zero before I managed to remove it but it doesn't look like they have. Thank again.
  8. Hi Hannya, First off, I realise wholeheartedly how stupid this whole escapade is. The 'buyer' messaged me from an Ebay account asking me to contact an alternative email address. If Ebay's system should have picked up on that, it didn't, but in any case I emailed said email address and a deal was made. Payment was received via PayPal and the item dispatched, received and signed for. I didn't issue an invoice, they sent payment direct to my email address. The next day I received an email from the owner of the PayPal account telling me the transaction was not of their doing. Subsequently they have been refunded and my PayPal account now shows a negative balance.
  9. Thanks for moving this dx. I have reported it to Action Fraud. I'm not what you mean I'm not out of pocket? PayPal are presumably going to want me to clear the negative balance, and if I don't doesn't that pretty much render my PayPal account unusable because any payment I receive into it will go towards clearing the negative balance? What am I missing? Thanks for your time, I appreciate it.
  10. Hello all, I hope I've chosen the correct sub-forum for this post, but if not would you move it for me? I have encountered an interesting situation this past week and I wonder if I could have some advice on what, if anything, can be done about it. It's probably clearest if I just bullet point the facts: I have a computer graphics card for sale on Ebay Tuesday 12th June I received an email from a potential buyer by the name of Dorothy Baynham telling me they wanted to buy the card for their son's birthday and would I end the auction early and sell to them. Wednesday 13th June I agree to end the auction once a PayPal payment is received. Later on Wednesday PayPal payment for £360 is received along with the shipping name and address. Thursday 14th of June I sent the graphics card away by Royal Mail Special Delivery. Friday 15th of June it is received and signed for by a Mr *** Saturday 16th of June I received an email from a gentleman, completely unrelated to either earlier person, asking me why I have claimed £360 from his bank account. Saturday 16th of June I emailed back making clear that payment was sent from his account in payment for the item sold via Ebay. Friday 22nd of June I have received an email from PayPal telling me they are reversing the payment. Sure enough, my PayPal balance is now -£360. My belief is that the person I was corresponding with has used stolen/hacked credentials for a PayPal account to pay for the Ebay item. Subsequently, the person whose PayPal account was compromised has initiated a charge back. There is a lesson to be learned here, which is to never believe what anyone tells you on Ebay and to stick to their rules and let auctions run their course. I understand that, lesson learned, apparently the hard way. My question is, on the basis that I know the address the item was delivered to and I know who signed for it, is it possible for me to issue a Letter Before Action or similar with the aim of bringing them to account? I should make it clear, I am located in Scotland (west coast), the item was delivered to an address in Dudley. I may very well have to simply suck this up and chalk it up to "I should have known better", but I thought I'd check first. Ideally I'd rather not be out of pocket by £360!
  11. I realise the thread is a few weeks old and the OP hasn't returned to update us, but a question I had was in relation to the reasonable skill and care the garage should have been expected by any reasonable person to have shown and whether or not they did that. With the EML light illuminated I would have thought the first stage of investigation would have been to connect the car to a diagnostic scanner to ascertain what faults were present. With that information at hand I'd have expected a mechanic with skill and experience to have a reasonably good idea of what was wrong. The OP doesn't mention whether this was done or not, and in my view their description of work done sounds more like parts have been thrown at the car in the hope it'd fix the issue rather than a considered diagnosis. If it can be shown that a diagnostic scan wasn't performed (maybe the garage doesn't own the equipment, I understand it can be very expensive) then does that change or bolster the OP's position that reasonable skill and care wasn't provided and by extension does that improve their chances of recovering their money?
  12. Your friend was offered a test drive, accepted and then decided to buy the car. If a key factor in that decision was the car's performance with 4 people in it, why didn't he test drive it with 4 people in it? As far as I can tell from your post you don't actually allege a technical fault with the car, only that it doesn't have the performance expected. I can't imagine how that's the garage/sales person's fault. There is no way the salesman could know how heavy any potential passengers are anyway, so any comment on how well a car will perform laden with people is pointless. Then there's Ganymede's point; is 'fine' to you different in comparison to my definition of 'fine'?
  13. The issue is primarily that I have never considered it a good idea to pay a tradesman in advance of work being carried out, there is no incentive to complete the work to any particular standard. If I were the one in control of who gets paid and when I would feel like I had some sort of control over the quality of the work being carried out. As it stands, my fear is the decorator knows this is a quick and easy job, turns up, slaps some paint on and then disappears knowing full well he's got his money and has technically done what he's been contracted to do. Thanks both for your comments. I realise it sounds like I'd rather pocket the cash however that is not true, I'd simply rather be in control of who was working in my home and to what standard.
  14. Hi all, About 12 months ago my partner and I bought three ceiling lights from Dunelm and fitted them using the recommended bulbs. Over the past 12 months dark stains have appeared on our ceiling above each bulb. A sample light was sent back to Dunelm who investigated the issue with the supplier and eventually accepted liability, offering to pay to have our ceilings repainted. This is all great and we're happy with the service. We obtained quotes and sent a middle-of-the-road quote to Dunelm for approval, however they refuse to send me the money, instead insisting the money is paid directly to the decorator we contract to do the work. I have a few issues with this. It's not the decorator who has suffered a loss, we have, so why is not us who are compensated for an agreed sum? Second, I have never paid upfront for any work in the past, which appears to be what Dunelm expect me to do in effect. I guess my question is, is there any basis on which to insist it is me who is compensated, leaving me free to contract whomever I wish?
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