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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

heliosuk

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Everything posted by heliosuk

  1. heliosuk
    No bites Hammy
  2. heliosuk
    Not sure what you're saying here. You said it was the size of a two pound coin and I don't need a source to say that it can't be repaired with any guarantee of success. What I can say is that I am suitably qualified to make the statement. So the issue to me is between you and Autoglass as they should have replaced the screen.
  3. heliosuk
    You can't repair damage bigger than a 5p coin with any guarantee of success. If the damage was as you say the size of a two pound coin then the screen should have been replaced.
  4. heliosuk
    Good post Conniff. Engine will need re-mapping as well and will invalidate any manufacturer warranty. They are a pain in the proverbial but a legal requirement.
  5. heliosuk
    Actually is the removal of a DPF illegal? I know the removal of a catalytic converter is but a DPF?
  6. heliosuk
    Actually having checked their web site and spoken to my industry related legal contacts I'm not so sure this is the case. As I have previously pointed out and I see someone else has, the manufacture can declare a non coded recall which is effectively a campaign where they can issue a cut off even though it is safety related. Where a re-call is driven by the DVSA then what you say would apply. In this case I think my previous statement still applies in that where a manufacturer issues a campaign notice it is not the same as an official DVSA re call notice and is often misrepresented as an official re-call notice from the DVSA which is simply not the case. Whilst a manufacturer works in conjunction with the DVSA as regards these notices, in this case I would suggest that Vauxhall have done nothing wrong.
  7. heliosuk
    Actually Coniniff they can and do however there is often confusion amongst the public as to what constitutes a recall and what is a campaign. A recall is usually driven by government agencies and will have an end which is usually when a percentage of vehicles have been fixed within the affected range. A campaign however is usually driven by the manufacturer and often has a time limit depending on numbers affected and how long they want to run it. Of course a campaign can turn into a recall . A good example at the moment is the Takata air bag issue world wide and the constantly changing numbers being recalled in some countries and campaigned in others.
  8. heliosuk
    Sorry to say but I smell a rat here. You cannot possibly own an Amg merc with a faulty supercharger and drive it normally. Dash lights would be lit up like a Christmas tree let alone the fact it wouldn't pull the skin off a rice pudding.
  9. heliosuk
    It would help if you also stated make, model, mileage bought, mileage complained at etc.
  10. heliosuk
    I have heard the fix won't be available until into next year.
  11. heliosuk
    Lol, yes I did wonder
  12. heliosuk
    Very much so. It will state in the owners handbook that you must check and top up the oil on a regular basis probably weekly. If it is a chain drive engine the tensioner will probably be hydraulic which would explain the noise. Looks like you're going to have to cover the costs with this one unfortunately.
  13. heliosuk
    Even though the abs light is on the braking system will still work. To be honest if you ever need to use the system you're probably not driving to the conditions . The fault will log a dtc in the memory, get it read and go from there. It's probably a sensor or bad connection.
  14. heliosuk
    Well the first thing to do is to check what the minimum thickness is stamped on the disc. If Kiki con or a dealer says they need changing ask what the minimum thickness is specified. As an engineer in the industry and specialising in chassis systems I can tell you that below thickness should be an automatic change but on the limit another pad set is acceptable as at the next pad change they will be under. And thus require changing. You can measure the thickness with a micrometer but sometimes it's difficult to get it in because of the back plate if fitted and so requires the removal but not disconnect of the calliper. You need to take readings every 120 degrees and take the average, more if possible. If under the minimum spec then change, if on the limit another set of pads is allowable. Whilst I write, another common falsify is pull drift issues frequently seen posted here on this forum and answers from people who think they know but actually don't and this is often reflected in dealerships but is rife in fast fit stores. Front end tracking has absolutely zero effect on pulling issues. Rear end and tyre conicity are the major players in this but once ruled out then one should be looking at castor and camber values to adjust which is not as easy as it seems. So hopefully now your better informed. Sorry about the exhaust but things like this do happen and it's so easy to point a finger at someone or an organisation who has done nothing wrong. As in a previous post it's happened to me.
  15. heliosuk
    No chance. Tell him where to get off. As a dealer it's his responsibility to check unless at the time of assessment you have deliberately concealed somehow the fact it was faulty.
  16. heliosuk
    You need to be careful in how you interpret the mot test and what the manufacture deems to be the minimum specified. For example with brake discs, you might and can come across a situation where the mot states they meet the required standard in terms of brake force but this is a low speed test and doesn't really reflect real world operating conditions at high speed. If the thickness is below the minimum specified it will pass the mot as they don't measure it but at high speed it will or could potentially cause problems. So far from dealers trying to rip people off its more likely they are actually doing you a favour!
  17. heliosuk
    Be careful what you read and how it's interpreted. Calibrations for emissions vary from country to country so that whilst it's been publicised that they are going to offer buy backs and compensation in the USA it doesn't follow that this will apply in the EU. The huge sum put aside is primarily to allow for the expected punitive fines imposed by the USA such as experienced by BP. Further, details of how the buy back and compensation will be applied in the USA have not been published as there are probably a load of legal system to go through. From what I hear in the industry at the moment it will apply only to users who bought and still own the cars from new and or via a VW dealer with a full service history so without this no chance!
  18. heliosuk
    Probably not. There is a duty of care whilst in their position but you'd have to prove that they abused it so causing the failure. Where you state they called for extra work, this is routine practice and is based on the dealership following manufactures recommendations/specifications. This is not the same as an MOT by any means. A similar thing happened to me many years ago when I worked for a Bavarian Motor Works and you had to check the timing and advance at some ridiculous RPM and the torque convertor and gear box let go. Customer went to court and lost!!! Costs were awarded against the claimant as well.
  19. heliosuk
    I'd agree With j66 on this.A faulty or intermittently faulty brake light switch would cause the cruise control not to work. As j66 says, best get the codes read and go from there as the switches will trigger a DTC. Bulbs as well. Volkswagen group will no doubt clamp down on goodwill claims so I wouldn't bank on the emission's faux pass covering any other fix and you're over a year from date of sale with Bristol Street. Think you might have to put your hand in your pocket for this one.
  20. heliosuk
    ROFLMAO I had a general circulation e mail that the company I work for now has a human rights policy as well as a diversity policy!!! Seriously though, until we hear back or have an exact list of faults it's somewhat premature to be shouting Consumer rights act. A classic would be that it's a diesel and the DPF is blocked so due to it's useage gives multiple warning lights and is doing exactly what it's supposed to do. Now a car doing what it's supposed to do isn't covered under the Consumer rights act!!!
  21. heliosuk
    Pull or drift on the car can be caused by multiple things but front wheel tracking is not one of them! It's a common misconception. Tracking or vehicle geometry setting should always be done from back to front i.e rear tracking and camber adjustment first and then the front. However the steering wheel must always be locked in the straight ahead position and the toe in/out has a tolerance for each axle along with an individual measurement and cross axle measurement/tolerance. Assuming all is correct then it is possible for a car to drift and the generally accepted standard is one lane change over 100 meters at 60 MPH. If the car is outside these figures then you need to look at tyre conicity and a term called PRAT. If after checking this then subframe alignment needs to be checked. Most of the above is beyond the capabilities of a kwik fit fitter or their management so you might now have to refer to a main dealer. What car is it anyway?
  22. heliosuk
    Hold on, reading through the posts, as the OP has now had it sign written is this not now a commercial vehicle so normal rules don't apply?
  23. heliosuk
    Would disagree as some of them have questionable parentage and involve removing a lot of the front end of the car. We don't know which one it is and again if the tensioner has failed was it changed, was it suggested it was changed and was turned down or were the work instructions just to change the cam belt?
  24. heliosuk
    Oh my oh my. Here we have people jumping to conclusions again with no knowledge of the reasons why the repairing garage got it wrong. A classic example of this would be with VW Polos and the 3 cylinder 1200 cc engine breaking down which is much documented on here. What car is it, what mileage and reason given as to why it broke down. Then it would be in order to give opinions!!!
  25. heliosuk
    Couldn't agree more Hammy. I suppose the next question would be "did trust advise about a tensioner or water pump change" at the time? If they did and was rejected then perhaps game over?????

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