heliosuk
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Everything posted by heliosuk
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Pre existing problem from new but out of warranty Help please
heliosuk replied to Hazel02's topic in General Motoring Issues
One of the problems you will face with this is that it's a commercial vehicle and warranty along with consumer regulations are very different to those that apply to a car that is bought for private use. It would help if you could let us know the mileage at each replacement and the type of useage the van gets along with the area the van operates in such as urban, suburban or countryside or even predominantly motorways. Additionally it would help to know if the van is/was being used for a business or a private individual and if you are VAT registered. All this helps to define if the van is being used as a commercial vehicle or as a private vehicle. As a van and classed as a commercial vehicle you are 50% up against any remedy from the start. -
Purchase of van - false claims on advertisement
heliosuk replied to tiler1's topic in General Motoring Issues
Has anyone considered that this is a commercial vehicle and therefore normal consumer regs will not apply even though it's a private sale???? -
It's a blue Vauxhall Hammy
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Normally the DISC is marked flywheel side but the spigot tube often means it will only fit one way anyway. So on a Volvo from my experience with them I don't think it's actually possible to fit it incorrectly.
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Vehicle Recall - taking weeks to return car
heliosuk replied to GreigM's topic in Vehicle retailers and manufacturers
The dealer is under no obligation to collect or deliver irrespective if it's a recall or not so if you want it back sooner you'll have to collect it!! -
Inclined to agree with Hammy's comments. But as Conniff rightly points out, make and age of car is paramount to get objective advice.
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Like wise. I can smell fish as well
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in the process of purchasing vehicle & need advice
heliosuk replied to jackndaz's topic in General Motoring Issues
Excellent! as Conniff says always research a car before buying and test as much as possible. Don't be afraid to ask before purchasing either as the are many experts on this site with regards to legal and technical issues!!! -
in the process of purchasing vehicle & need advice
heliosuk replied to jackndaz's topic in General Motoring Issues
Take a bit of advice from someone whos knowledge about these cars cannot be questioned!! WALK AWAY or get the dealer to repair prior to delivery which I guarantee he will not. The reason why the prop has been removed will be because the rear differential Haldex unit has failed. This is over £1000 to repair so will remove all his profit. ESP will not work as well or traction control let alone hill decent. Items not apparent until you need them. The freelander 2 2WD was a bit basic but the 4 wheel drives were brilliant. Overall the car was excellent in terms of warranty, capability and customer satisfaction with it. Was a brilliant all round car though dated. Look for another one and enjoy. -
Please help!! used dealer will not refund
heliosuk replied to MKDelaney's topic in Vehicle retailers and manufacturers
The crux of the matter is who did the OP pay, the bil or the dealer. If he paid the dealer then there is a case potentially but if he paid the BIL then not a chance, it becomes a private sale. -
Hold on. Op says about six months ago! Air con compressors fail due usually to a lack of maintenance, natural gas loss etc so potentially it could be argued that a failure to check the service history of the car and or the gas system has contributed to the failure of the compressor. Op needs to state make, model and year of vehicle as for a specialist to make a statement as to its unusual is pretty nebulous and subjective.
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I hear what you're saying Hammy but I have yet to witness one of these so called highly qualified engineers doing a thorough inspection to determine root cause of the failure. In fact here are some of the statements I have personally witnessed when some of these so called engineers who you are at pains to endorse have made: On the inspection of a failed auto box with a known failure mode, " can ŷou point out the 1st, 2nd and 3,rd clutches for me." "The oil smells funny".... On the inspection of a seized engine: That journal doesn't look the same as the others, do you think this one might have caused the failure in the others. On an RAC pre sale inspection Can you point out the sump to me? These are just a few of many and you wonder why I call them muppets? In determining an insurance premium the underwriters take into account many facts but as you point out much warranty information is commercially sensitive so it's nigh on impossible to work out a proper premium and then when the customer comes to complain it's all hidden in the small print under fair wear and tear.
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"Including the service schedule, I mean you don't buy a car without checking its service book first do you?" You'd be surprised how many don't!!
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So next steps now that we know the full details?????? Errrrr no where me thinks!
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I wouldn't disagree with many of your points Hammy but what gets me about many of these so called "warranty" policies is that they are not. They are purely and simply insurance against a mechanical failure. The issue comes to wear and tear items. It's all about risk, not fairness. What tends to happen in my similar experience to yours is that the insurer hides behind wear and tear, does not cover investigation and employs muppets who are not qualified to give an expert opinion as to the root cause of failure yet the policy is against failure. The fact that they advertise how much they have paid out is good but they don't advertise what they haven't or the amount they take in what is effectively a premium. In terms of customer perception, QW is just a front man who allegedly knows about cars and was most probably paid for what he did. The ad would have far more credibility if for instance you, myself or Conniff did it as engineers and that the true picture was explained. Neither am I deriding what the "family" ownership contribute towards the British Motor Industry heritage. You only have to look at an Indian company and what they did in 3 years which a major British, German and American company failed to do over two decades and again that is a listed family company. All the posts so far have been good, constructive and interesting but lets not lose sight of the fact this is a TV personality advertising/endorsing a questionable product. Sometimes it works, other times it doesn't. It does need regulating as is no different like all insurance companies and underwriters backing a losing horse and calling foul.
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Which is why I raised the query! Personally I don't think there is anywhere to go with this other than to remind people to keep an open mind and not jump to conclusions.
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Good post Conniff. If he actually knew anything about cars he might have some credence. What makes me laugh though is the way it's portrayed as a warranty when it is not!!! It's an insurance policy!!! Unlikely to pay out. I'd love to go to a head to head with him as I'm sure you would do too. Filters on here would kick in but anyone who believes this total merchant banker is one themselves!!!
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Lol
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The clue must be in the 2013, 62 statement Conniff. For the car to be on a 13 plate it must have been registered between March and September 2013 however he states it's a 2013 62 which means something must have happened between Sept 2012 and March 2013 otherwise it would be a 2013 12. Franchised Dealers frequently see this on cars that have been sold to RHD markets to service personnel overseas sold at a discount as the staff frequently have to explain why a warranty would not be valid as it starts from the sold/delivered date to the first owner not the registration date. I recently came across a not too unsimilar situation in Israel where the parents bought a car for their son and stored it in a garage for a year as he was doing his national service and when he came to claim for an item which was only covered for a year was told it wasn't covered. His argument that the car had only just been registered and was brand new which it wasn't. I honestly think that the cost of pursuing this might outweigh the difference in the value between a 62 plate and a 13 plate so I think I'd also be going after the DVLA as they are meant to issue an age related plate so it looks like they've got it wrong as well!
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Whoa!!! As I read this it seems to me that the seller sold a car 2013 Model Year car which was first registered in 2012 which is now on a 13 plate because of the import which is quite plausible and often happens (the car was sold and advertised as a 2013 62 first registered july 2013 to be precise). Therefore I can't quite see at the moment that the dealer has done anything wrong apart from not saying it was first registered in July 13 in the UK. Model year changes can happen up to 9 months before the actual year starts. What you need to check is if it is a 2013 MY as if it is then you could well be stuffed as that would be the defence. If it turns out to be a 2012 MY then you would have grounds to reject.
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Actually the problem lies with the Ford dealer. TPMS is going to rear it's head on here time and time again shortly as it is now a mandatory fitment on any car made from 2015 model year. More unnecessary EU regs. You are able to go to another dealer despite it being repaired incorrectly by the current one. It all suggests to me that the original valve is still on though. Many manufactuerers are experiencing difficulties at the moment as TPMS is a relatively new thing.
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Yes it would actually and it would be easy for the dealer to put up a fairly robust defence on that basis however as usual details are sketchy. If it was top book then yes go for it but if the price paid was substantially below that then I'm not so sure it would be clear cut. At 100K miles the car is at the end of anticipated design life.
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Used car dealer won't give full refund of deposit
heliosuk replied to P3rks's topic in Vehicle retailers and manufacturers
Sorry, it won't all it will do is alter the position of the steering wheel and if out cause the tyre to scrub. Pull drift is determined by the thrust angle of the car, tyre conicity and PRAT (Ply residual angle torque), caster and camber angles. Tracking has no effect whatsoever. -
Dealer replaced radio now nothing works
heliosuk replied to Dellamo2402's topic in General Motoring Issues
OMG is what I say. Poor advice from the site team again. Please do not post if you don't know. The head unit has to match the wiring applicable to the car and will most probably require a re configure of a control unit to recognise it. You cannot just stuff a unit into a car nowadays. Advice should be to ask for same said unit to be repaired or replaced with another unit of similar specification to that applicable to the car and re -programmed as such. -
Dartford crossing tolls - if you are disabled
heliosuk replied to citizenB's topic in General Motoring Issues
So referring to RFL then.
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